21 complaints reported

2004 Chevrolet Impala Power Train

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
21
Crashes
0
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Aug 2019

I HAVE A 2004 IMPALA AND I'M NOTICING THAT THE TRANSMISSION IS GOING OUT IN IT I HAVE BEEN TOLD THAT THE TRANSMISSION MESS UP A WHOLE LOT IN THESE TYPE OF CARS WHY IS THAT AND WHY DID Y'ALL NOT FIX THE PROBLEM

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jul 2019
Nov 2018

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER RELEASING THE BRAKE PEDAL AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO SHIFT INTO THE CORRECT GEAR AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THIS WAS A KNOWN ISSUE WITH THE CHEVROLET IMPALA'S TRANSMISSION. THE CONTACT STATED THAT HE ADJUSTED HIS DRIVING HABITS OVER THE YEARS DUE TO THE TRANSMISSION FAILURE. RECENTLY, WHILE PARKING IN THE DRIVEWAY, THE VEHICLE FAILED TO MOVE AS IT WAS PLACED IN NEUTRAL, LOW 1, AND THEN REVERSE. AFTER SEVERAL ATTEMPTS, WHILE IN REVERSE AND WITH THE ACCELERATOR PEDAL DEPRESSED, THE RPMS INCREASED, THE FRONT END JERKED, AND THE VEHICLE FINALLY REVERSED IN THE DRIVEWAY AND WAS PARKED. THE CONTACT PURCHASED TRANSMISSION FLUID, A GASKET, AND A FILTER AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO REPAIR THE TRANSMISSION. DURING THE REPAIR, PROCESS METAL SHAVINGS AND CHUNKS WERE FOUND IN THE TRANSMISSION. THE VEHICLE WAS DEEMED NON-DRIVABLE AND WAS PARKED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 8-4151643491. THE LOCAL DEALER (FOX AUTO GROUP, 150 ROBERT DANN DR, PAINTED POST, NY 14870, (607) 937-5431) WAS CALLED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE CONTACT ASKED THE DEALER IF HE COULD STAY WITH THE VEHICLE DURING THE DIAGNOSTIC TEST AND WAS INFORMED THAT HE COULD NOT; THEREFORE, THE CONTACT CANCELLED THE APPOINTMENT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Feb 2014
Aug 2017

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 60 MPH, THE GEAR SHIFTER FAILED TO SHIFT INTO ALL GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER AND CLUTCH ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE THE VEHICLE WAS IN REVERSE, THERE WAS A DELAY WHEN SHIFTING INTO GEAR. ALSO, THE VEHICLE WOULD JERK WHEN SHIFTED INTO DRIVE AND THE PASSING GEAR WOULD GET ROUGH GOING IN AND OUT OF GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 134,273.

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jun 2010
Jan 2016

MY CAR WILL NO LONGER MOVE WHEN PLACED IN DRIVE OR IN ANY OF THE LOWER GEARS. IT MOVES FINE IN REVERSE. THE REPAIR FACILITY TOLD ME IT WAS THE I OUT DRUM. THE ONLY WAY TO REPLACE IT IS WITH A NEW DRUM THAT HAS UPDATED SPECIFICATIONS. THERE HAS BEEN PROBLEMS WITH THE CURRENT INPUT DRUM THAT HAS RESULTED IN THE NEED FOR AN I PUT DRUM WITH UPDATED SPECS. IF THERE IS PROBLEMS WITH THE ORIGINAL DRUM SHOULD NOT A RECALL BE ISSUED?

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jan 2016
Sep 2014

AT RANDOM TIMES IT WILL NOT START ,IT HAS DONE THIS EVER SINCE WE BOUGHT IT. ITS A 2004 CHEVROLET IMPALA .AT RANDOM TIMES THE SIGNAL LIGHTS WILL NOT WORK THE SECURITY LIGHT COMES ON IT AND STAYS MAYBE A DAY MAYBE 2. AT TIMES THE TRANSMISSION JUMPS SO BAD WE HAVE TO PULL IT OVER AND TURN IT OFF WAIT A FEW MINUTES THEN TURN THE CAR BACK ON THE WE CAN PROCEED TO DRIVE IT. IT MAY CRANK THEN WE STOP AND TURN THE CAR OFF AND GO BACK TO IT AND IT WILL NOT CRANK . WE HAVE HAD TO WAIT ANYWHERE FROM 15 MINUTES TO 1 HOUR RANDOMLY MOVING THE TRYING TO GET IT TO START. WE HAVE HAD IT BACK AND FORTH TO THE CHEVROLET DEALER OFF AND ON EVER SINCE WE'VE HAD THE CAR THEY SAY THEY CANNOT DO ANYTHING ABOUT IT IF THEY CANNOT GET IT TO DO IT . I HAVE ALMOST GOTTEN RAN OVER SEVERAL TIMES BECAUSE OF IT ACTING UP. ITS GOT 100,000 MILES ON IT NOW. SO WE HAVE TO DEAL WITH IT AND HOPE FOR THE BEST. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Apr 2004
Jun 2013

WHEN COMING TO A ALMOST STOP AND U START TO TAKE OFF ITS LIKE THE CAR ISN'T IN GEAR THE AFTER THE RPMS GO UP IT JUMPS IN GEAR SPINNING THE TIRES. THEN IT WILL PAUSE IN BETWEEN GEARS AND MAKE A THUMP WHEN IT GOES IN GEAR FROM 0-55. GM NEEDS TO FIX ALL THESE PROBLEMS WITH THESE TRANSMISSIONS. WE ALREADY PAID FOR THE TRANSMISSIONS WHEN WE ALL BOUGHT THE CARS FROM THE DEALERS AND SOME ARE NOT EVEN GETTING HALF THE MILES I GOT BEFORE THEY HAVE PROBLEMS. I HAD CARS I'VE NEVER TOUCH THE TRANSMISSION OTHER THAN MAINTENANCE AND IT OUT LASTED THE CAR! GM NEEDS TO FIX THESE NOW. I JUST GOT THIS CAR AND HAD IT ONLY A YEAR AND TWO MONTHS. I'M DISABLED I CAN'T AFFORD THIS REPAIR! NOTE: THE CAR IS IN MY MOTHERS NAME [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jun 2013
Dec 2012

THERE IS A LITTLE VIBRATION. WHEN I ACCELERATE AND BEGIN TO PICK UP SPEED IT HESITATES. WHEN GOING FROM 1ST INTO 2ND GEAR THE CAR SHIFTS HARD AND EVEN INTO THIRD GEAR. I TOOK THE CAR TO GET A TRANSMISSION SERVICE THINKING IT WOULD HELP, BUT IT DIDN'T. ITS STILL DOING THE SAME THING. I HAVE BEEN ASKING AROUND TO SEE WHAT THE PROBLEM COULD BE AND EVERYONE IS SAYING THAT ITS HARD TO DIAGNOSE THE PROBLEM BECAUSE IT COULD BE S NUMEROUS AMOUNT OF THINGS WRONG. MOST OF THE MECHANICS I SPOKE TO THEY TOLD ME THAT IT WOULD BE SOMEWHERE AROUND $1800 TO GET ANOTHER TRANSMISSION AND THAT MIGHT NOT EVEN FIX THE PROBLEM. I HAVE NOTICED THAT I'M NOT THE ONLY PERSON WITH THIS CAR THAT'S HAVING THIS ISSUE. I WOULD HATE TO BE SOMEWHERE AND THE CAR JUST QUIT ON ME IN THE MIDDLE OF NOWHERE. THIS CAR HAS BEEN VERY RELIABLE TO ME UP UNTIL THIS YEAR. I WOULD LOVE TO KEEP THE CAR BUT I DON'T WANT TO CONTINUE WASTING MONEY GETTING PARTS FIXED ON IT AND ITS NOT GOING TO SOLVE THE PROBLEM. *TR

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jan 2012
Oct 2012

MY VEHICLE HAS 73000 MILES ON IT THE TRANSMISSION HAS BEEN SLIPPING AND SHIFTING HARD SINCE NOV 2011. I HAD THE TRANSMISSION SERVICED AS ADVISED BY A DEALERSHIP. NO CHANGE I HAVE A N EXTENDED WARRANTY THAT COVERS THE PROBLEM IF THE DEALER SHIP FINDS THE PROBLEM. I TOOK IT TO THE PLACE I BOUGHT THAT CAR FROM . THEY HAD A MECHANIC GET IN TEST DRIVE IT WITH A HAND HELD METER FOR ABOUT 15 MINUTES A. THEY REPORTED THAT NOTHING SHOWED UP AND THE TRANS IS FINE. I TOOK IT HOME AND THE ENTIRE WAY THERE IT SLIPPED FROM ASTOP POSITION AND SHIFTED HARD INTO GEAR. I OWE OVER A YEAR AND A HALF STILL IN PAYMENT'S FOR THE CAR AND THE EXTENDED WARRANTY EXPIRES ON APRIL 22 20012 . I DON'T HAVE MUCH TIME TO GO WHAT DO I DO. JOHN B I HAVE REPORTED THE CAR A ND DEALER TO BBS FOR WHAT THAT IS WORTH. *TR

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Feb 2011
Aug 2012

THE CAR IS SHIFTING HARD FROM 1ST TO 2ND GEAR AND EVERY ONCE IN A WHILE WHEN I SLOW DOWN AROUND A CURVE AND THEN THE CAR HAS TO SHIFT DOWN AND BACK UP RIGHT AWAY. THIS HAS BEEN GETTING WORSE AND WORSE AND FROM WHAT I HAVE BEEN READING, IT PROBABLY ISN'T THE TRANSMISSION BUT WITH THE VACUUM MODULAR OR TORQUE CONVERTER. I ALSO HAD A 2005 AND RECENTLY TRADED IT IN FOR A DIFFERENT VEHICLE, BUT IT HAD THE SAME THING WITH SHIFTING HARD BETWEEN 1ST AND 2ND. *TR

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Feb 2012
Jul 2009

MY 2004 CHEVROLET IMPALAS TRANSMISSION JUMPS INTO GEAR MAKING THE CAR GO FORWARD IN AN UNSAFE MANNER. I CONTACTED GM AND THEY TOLD ME TOUGH LUCK. THE CAR ONLY HAS 65,000 MILES ON IT. I CAN'T BELIEVE THEY WON'T FIX THIS DEFECTIVE TRANSMISSION. I WENT TO CAR COMPLAINTS DOT COM AND FOUND HUNDREDS OF SIMILAR COMPLAINTS. *TR

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jun 2009
Apr 2009

I PURCHASED MY 02 IMPALA LATE 07 USED, IT HAD APPROX. 30K MILES. ABOUT 60K MILES IT STARTED TO HARD SHIFT, THEN STARTED OVERHEATING. IT WOULD ONLY HARD SHIFT WHEN PUT INTO REVERSE, 1ST AND 2ND EVERY NOW AND THEN AND AS THE TIME HAS GONE ON ITS DOING IT MORE AND MORE, AND SHIFTING EVEN HARDER, I CALLED A DEALERSHIP AND THEY SAID TOUGH. I AM VERY UNHAPPY WITH THIS PROBLEM, I HAVE A 2 YEAR OLD IN MY CAR WITH ME AT ALL TIMES AND THIS ISSUE IS NOT SAFE. OTHER THAN THIS I LOVE THE CAR. ITS GREAT ON GAS AND ALL AROUND WONDERFUL, I AM JUST VERY UNHAPPY WITH THE TRANSMISSION. I TOOK IT TO AAMCO AND THEY SAID ITS GOING TO NEED TO BE REPLACED SOON, HARD SHIFT AND LONG SHIFT. AND THEY SAID THAT IF I KEEP DRIVING IT I WILL BE DOING MAJOR HARM TO THE TRANNY. I CANT AFFORD THIS AND IT SEEMS AS IF I AM NOT THE ONLY ONE WITH THIS PROBLEM. I KNOW 1 OTHER PERSON THAT HAS AN 04 IMPALA AND THEY HAVE THE SAME PROBLEM. *TR

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jan 2008
Jul 2008

THERE ARE 2 PEOPLE OTHER THAN MYSELF THAT HAVE CHEVROLET IMPALAS. ONE PERSON HAS A 2005 BUT THE OTHER AND MYSELF HAVE THE 2004. ALL THREE ARE HAVING THE SAME PROBLEM YOU WILL BE STOPPED AND START THE GAS PEDAL AND THERE IS A JERK . FEELS LIKE SOME ONE HAS HIT THE BACK OF THE CAR. (TRANSMISSION OR TORQUE CONVERTER.) *TR

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Nov 2008
Apr 2008

TRANSMISSION STARTED SLIPPING ON 04/16/08. I THEN TOOK THE VEHICLE TO HENDERSON CHEVROLET ON 04/17/08 FOR A TRANSMISSION FLUSH. ON 04/18/08 THE TRANSMISSION PROGRESSIVELY GOT WORSE AND IS UNDRIVEABLE. I AM CURRENTLY IN THE PROCESS OF HAVING REPAIRS MADE. *TR

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Apr 2008
Feb 2008

TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHEN BACKING UP, PLACING THE VEHICLE IN GEAR, OR DRIVING AT ANY SPEED, THE VEHICLE MAKES A CLICKING OR THUMPING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED WITH INTERIOR TRANSMISSION FAILURE. THE COST OF THE REPAIR WAS $2,700. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 51,875 AND FAILURE MILEAGE WAS 30,000.

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jan 2007
May 2007

SINCE THE VEHICLE WAS BOUGHT IN 2004 IT HAS BEEN TOWED 3 TIMES TO THE DEALER BECAUSE THE VEHICLE WOULD NOT GO INTO REVERSE. SINCE A NEW TRANSMISSION WAS PUT IN THE VEHICLE STILL HAS THIS PROBLEM. THIS HAS HAPPENED OVER A DOZEN OF TIMES. UPDATED 09/25/07 *TR

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Aug 2004
Jan 2007

2004 CHEVROLET IMPALA. TRANSMISSION SHIFTED HARD AS IT MOVED FROM STOP TO DRIVING SPEED. *MC *NM

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Sep 2006
Jun 2006

THE TRANSMISSION HAS SUFFERED A FAILURE OF THE SOLENOID AND VALVE BODY. APPARENTLY THROUGH SPEAKING WITH SOME OTHER OWNERS OF THE SAME CAR, IT IS A KNOWN ISSUE BY GM AS THEY HAVE ISSUED SERVICE BULLETINS IN RELATION. THIS HAS OCCURRED IN CARS AS EARLY AS 30,000 MILES. IT CAUSES THE VEHICLE TO SHIFT HARD AND THE TRANSMISSION TO FAIL AS AN END RESULT. *JB

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jul 2006
Oct 2005

VEHICLE CAN BE SHIFTED OUT OF PARK WITHOUT DEPRESSING BRAKE PEDAL WHILE IGNITION IS IN ACC. POSITION. WHEN THE CAR IS RUNNING YOU HAVE TO DEPRESS TO RELEASE THE SHIFTER AS PER SHIFTER INTERLOCK. *NM

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Oct 2005
Jul 2005

2004 CHEVY IMPALA TRANSMISSION FAILED WHILE DRIVING ON A MAJOR HIGHWAY INTERSTATE 80. THE FAILURE HAS COST $100'S OF DOLLARS IN TOW TRUCK FEES, RENTAL FEES ETC. COMPLAINTS WERE MADE TO GREY CHEVROLET IN STROUDSBURG PENNSYLVANIA OVER THE PAST 6 MONTHS REGARDING A NOISE COME FROM EITHER THE TRANSMISSION OR THE ENGINE AND UP TO THE POINT OF THE FAILURE THE SERVICE DEPARTEMENT AT THE DEALER COULD NEVER FIND A PROBLEM WITH THE VEHICLE. THE VEHICLE WAS NEVER PROPERTY ASSESSED. GMC CUSTOMER ASSISTANCE WAS ALSO CONTACTED REGARDING OUR UNSATISFACTORY SERVICE MY THIS DEALER OVER THE PAST FEW MONTHS AS I WRITE THIS COMPLAIN 7/7/05 MY CAR IS STILL SITTING IN THE LOT OF THE SERVICE DEPARTMENT AWAITING WORD FROM GMC ON WHAT TO DO.

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jun 2005
Sep 2004 Injury

CAR PARKED ON HILL WITH EMERGENCY BRAKE ENGAGED. WHEN BRAKE WAS RELEASED, CAR ROLLED BACKWARDSAS IF IN NEUTRALAL, EVEN THOUGH IT WAS IN PARK. *AK

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Jan 2004
Apr 2004

I HAVE RENTED SEVERAL GM VEHICLES OVER THE LAST YEAR AND FOUND THAT IN MOST EVERY ONE OF THEM IT IS POSSIBLE TO SHIFT THE CAR FROM PARK WITHOUT APPLYING THE BRAKE WHILE THE KEY IS IN THE ACC POSITION. *AK

Type: Vehicle, Vehicle: 2004 CHEVROLET IMPALA, Manufacturer: General Motors, LLC
Incident: Apr 2004

Trend Over Time

Complaints by year

Quick Summary

The 2004 Chevrolet Impala has 21 Power Train complaints on file. Review the timeline above for detailed owner experiences.