2011 Chevrolet Impala Electrical System

The contact owns a 2011 Chevrolet Impala. The contact stated that the vehicle lost electrical power. The ignition switch was stuck in accessory mode and the contact was unable to release the key from the ignition switch. Additionally, the contact stated that the vehicle experienced inaccurate fuel gauge reading. Several unknown messages were displayed in different languages. The contact stated that the vehicle was experiencing electrical failures. The vehicle was taken to the local dealer, where it was determined that the battery had failed. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.

WHILE DRIVING AT ANY SPEED THE CAR SHUTS OFF. IT COMPLETELY LOSES POWER. NO POWER STEERING OR BRAKES. I WAS GOING 60 ON A HIGHWAY AND IT STALLED THANK GOD IT WASN'T RUSH HOUR AND THERE WEREN'T MANY CARS AROUND ME. THIS HAPPENS AT 10MPH 30, 40, 50. NO MATTER HOW FAST OR SLOW YOU ARE GOING THE CAR SHUTS OFF AND LEAVES YOU WITH NO BRAKES OR POWER STEERING. THIS IS A HUGE SAFETY ISSUE AND SHOULD BE A RECALL. IT HAS BEEN DIAGNOSED AS A FAULTY IGNITION SWITCH. I HAVE HAD IT LOOKED AT BY 3 DIFFERENT MECHANICS AND THEY ALL SAY THAT IS WHAT IT IS. NOW I HAVE TO PAY TO GET A NEW IGNITION PUT IN. I HAVE HAD THE CAR 18 MONTHS AND NEW PROBLEMS OCCUR CONSTANTLY WITH IT. CHEVY SHOULD BE PAYING FOR A NEW IGNITION SWITCH TO BE INSTALLED.

WHILE DRIVING ON A CITY STREET, THE DOOR LOCKS CYCLED SEVERAL TIMES, THE RADIO WENT OFF AND ON, THE ENGINE SEEMED TO STALL AS IF A BAD RELAY OR FAULTY GROUND STRAP. WEATHER WAS CLEAR AND DRY.

CONSTANT CLICKING FROM BEHIND DASHBOARD THE BLENDER SOMETHING HAVING TO DO WITH AIR/HEAT RUNS ALL THE TIME EVEN WHEN CAR IS NOT BEING USED. IT KILLS MY BATTERY LIFE AND SINCE THIS IS A MALFUNCTION FROM CHEVY I SHOULDN'T BE BURDENED WITH CONSTANTLY REPLACING BATTERIES. ITS LOUD AND LASTS FROM 30 SECONDS TO 3 MINUTES.

RECALL N140299, I HAVE BEEN HAVING PROBLEMS WITH NO STARTS, STUCK IGNITION KEYS, I RECEIVED NOTICE OF RECALL, TOOK VEHICLE TO HESSERT CHEVY AT 6301 E ROOSEVELT BLVD. PHILA. PA 19149, THEY PLAYED WITH THE KEYS, SAID MY CAR WAS DONE. PUT KEY IN IGNITION NO START TRIED AGAIN IT STARTED. DEALER WANTED 149.00 TO LOOK FURTHER. HELP

THIS VEHICLE IS UNDER ACTIVE RECALL. I HAVE SOLD (TRADED-IN,) THE VEHICLE TO A LICENSED CAR DEALER. I INFORMED THE BUYER VERBALLY OF THE SAFETY ISSUE, BUT I WISH TO BE CERTAIN GM IS AWARE OF THE SALE. UNFORTUNATELY, THE GM WEBSITE RECALL SECTION HAS NO WAY FOR ME TO REGISTER THE SALE, AND THEREFORE THERE MAY BE A RISK TO THE EVENTUAL BUYER OF THE CAR, SHOULD THE SELLER FAIL TO MENTION TO THE BUYER/END-USER THAT THERE IS AN ACTIVE RECALL. GM IS DERELICT IN NOT HAVING A WAY FOR RECALLED VEHICLE SELLERS TO SIMPLY REGISTER THE SALE WITH THE NEW OWNER'S INFORMATION. THE GM RECALL SITE ALSO DOES NOT ACCEPT ANY EMAILS OR ANY OTHER ONLINE CONTACT. CALLING GM VIA TELEPHONE RESULTS IN TRANSFERS, DELAYS, AND RECORDINGS.

WHEN DRIVING MY CAR IT GIVES ME SERVICE STABILITY TRAC/ POWER ENGINE DOWN MESSAGE AND THE CHECK ENGINE LIGHT COMES ON SOMETIMES THE CAR WILL CUT OFF WHILE DRIVING USUALLY THE MESSAGE WILL GO AWAY AFTER A FEW DAYS

WIRE SUPPLYING POWER TO REAR WINDOW DEFROSTER WAS FOUND BURNT AT HARNESS CONNECTOR LOCATED ON PASSENGER SIDE OF VEHICLE NEAR LOWER FUSE PANEL.

ELAY SWITCH ON DRIVER SIDE FOR AIR CONDITIONER CLICKS FOR SEVERAL MINUTES AND BLOWS HOT AIR. THE PASSENGER SIDE CURRENTLY BLOWS COLD BUT NOW THE CLICKING HAS BEEN HAPPENING THERE ALSO. THIS IS OBVIOUSLY A COMMON DEFECT IN CHEVROLET IMPALAS THAT SHOULD BE TAKEN CARE OF. THIS HAPPENS EVERYWHERE ALL THE TIME MOVING AND PARKED

REAR DEFROSTER NOT WORKING. DISCOVERED BURNED-UP CONNECTOR IN A PLUG UNDER PASSENGER FOOTWELL FUSE BOX. INTERNET RESEARCH INDICATES THIS IS A COMMON PROBLEM AFFECTING IMPALAS AND OTHER MODELS OVER SEVERAL YEARS. THIS WOULD THEREFORE APPEAR TO BE A DESIGN DEFECT. OUTCOMES INCLUDE REDUCED VISIBILITY DUE TO INABILITY TO DEFROST/DEMIST REAR WINDOW AND FIRE HAZARD DUE TO OVERHEATED CONNECTOR

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND FELT THE REPAIR WAS INACCURATE. THE DEALER STABILIZED THE KEY, BUT THE IGNITION FAILURE STILL OCCURRED. THE MANUFACTURER STATED THAT THE VEHICLE WOULD NOT BE REPAIRED AGAIN. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING AT 55 MPH, THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

2011 CHEVROLET IMPALA. CUSTOMER UNSATISFIED WITH GM RESPONSE TO FIXING LIFE SAFETY ISSUE. *TA CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED THE VEHICLE CONTINUES TO HAVE AN ENGINEERING DEFECT IN THE IGNITION SWITCH, THAT COULD LEAD TO THE SWITCH COMING OUT OF THE RUN POSITION. THE CONSUMER STATED GM'S FIX WAS TO MODIFY THE KEY AND USE SMALLER KEY RINGS. THE CONSUMER STATED THAT WAS JUST A PATCH, THAT DOES NOT RESOLVE THE UNDERLYING ENGINEERING DESIGN MANUFACTURING DEFECT IN THE IGNITION. *JB STATUS UPDATE 02/10/15*JB UPDATED 06/22/15.*JB

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEAT FAILED. IN ORDER FOR THE HEAT TO FUNCTION, THE VEHICLE HAD TO BE IN MOTION. THE FAILURE RECURRED NUMEROUS TIME. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS NOT AVAILABLE.

2011 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO GM RECALL 14299.* LD THE CONSUMER STATED THERE WERE THREE SETS OF KEYS TO THE VEHICLE. HOWEVER, GM STATED THEY WOULD ONLY CORRECT TWO KEYS UNDER THE RECALL. *JB

2011 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO NOT RECEIVING A RECALL LETTER REGARDING THE IGNITION. *SMD

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE AIR CONDITIONING SYSTEM MADE AN ABNORMAL NOISE. THE FAILURE CAUSED THE INTERIOR OF THE VEHICLE TO BECOME EXTREMELY HOT AND OCCURRED WHETHER THE VEHICLE WAS ON OR OFF. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AUXILIARY MOTOR POWER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2011 CHEVROLET IMPALA. PROBLEMS WITH THE IGNITION SWITCH. *TA THE CONSUMER STATED THE FIX GM PROPOSED WAS NOT ACCEPTABLE AND THE IGNITION SWITCH SHOULD BE REPLACED, INSTEAD OF ADDING RINGS AND ALTERING THE KEY SLOT. *JB

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD ACTIVATE AND DEACTIVATE INDEPENDENTLY. IN ADDITION, THE RADIO WOULD ACTIVATE INDEPENDENTLY AND THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RESET UNKNOWN CODES HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

THE GM RECALL TO REPAIR FAULTY IGNITION SWITCHES IS A SHAM. THE PROBLEM WAS ANNOUNCED LAST WINTER; IN AUGUST 2014 I RECEIVED A LETTER TELLING ME ABOUT THE RECALL AND THAT I WOULD RECEIVE A FURTHER LETTER WHEN THE PARTS TO REPAIR THE PROBLEM BECAME AVAILABLE. FRIDAY, OCTOBER 17, 2014, I RECEIVED A LETTER FROM GM'S CHEVROLET DIVISION, WHICH THEY DATED "SEPTEMBER 2014" INFORMING ME THAT MY "2011 MODEL YEAR CHEVROLET IMPALA WAS INVOLVED IN GM RECALL 14299. THIS LETTER IS TO INFORM YOU THAT PARTS ARE NOW AVAILABLE TO REPAIR YOUR VEHICLE." A CALL THIS MORNING, MONDAY, OCTOBER 20, 2014, TO MY CHEVROLET DEALER, JOHNSON MOTORS, BRIGHTON, COLORADO, THAT SERVICES MY VEHICLE INFORMED ME THAT THEY DID NOT HAVE THE PARTS, AND DID NOT KNOW WHEN THEY WOULD BE AVAILABLE. "I SHOULD KEEP CALLING BACK." I ASKED IF COULD BE PUT ON A LIST TO CALL WHEN THE PART(S) BECAME AVAILABLE, AND WAS TOLD A BLUNT "NO." THEY DO NOT KEEP A LIST OF CUSTOMERS TO CALL. A CALL TO GM'S CUSTOMER SERVICE INFORMED ME THAT THE 'PARTS' CONSISTED OF A DEVICE, LIKELY PLASTIC, MAYBE METAL, THAT FITS ON THE IGNITION KEY ITSELF, DOING NOTHING FOR THE DEFECTIVE IGNITION SWITCH, WHICH IS THE MAJOR PROBLEM TO BEGIN WITH. I WAS FURTHER TOLD THAT THERE WAS NO WAY TO BE INFORMED WHEN THE PART(S) WOULD BE AVAILABLE. AT THAT POINT I LOST MY TEMPER. THIS IS A PATENTLY ABSURD RESPONSE ON THE PART OF GM TO A SERIOUS IGNITION SWITCH PROBLEM THAT HAS CAUSED AT LEAST 25 DEATHS SO FAR AND UNTOLD NUMBERS OF NON-FATAL ACCIDENTS. THEIR "FIX" HAS NOTHING TO DO WITH THE IGNITION SWITCH, BUT INSTEAD A SHAM PIECE OF PLASTIC WILL BE ADDED TO THE OWNER'S KEY, IF SHE/HE IS PERSISTENT ENOUGH TO FIND ONE AVAILABLE. YOU, THE NHTSA, SHOULD BE LEVYING HEAVY FINES AGAINST GM FOR EVERY DAY THIS SHAM RESPONSE OF THEIRS IS PERPETRATED. I WILL BE COPYING THIS TO BOTH MY U.S. SENATORS AND TO MY CONGRESSMAN. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

2011 CHEVROLET IMPALA CONSUMER NOT SATISFIED WITH IGNITION RECALL *CN

I RECEIVED MY FIRST RECALL NOTICE 14299, IN MID AUGUST AND I AM STILL UNABLE TO GET THIS TAKEN CARE OF. THE SECOND LETTER WE RECEIVED IN OCTOBER SAID THE DEALERSHIP HAD PARTS BUT WHEN I CALLED FOR AN APPOINTMENT THEY SAID THEY DID NOT HAVE THE PARTS. SO FAR, ALL THEY HAVE DONE IS PUT US ON A LIST FOR AN APPOINTMENT. THE REPAIRS WILL CONSIST OF 2 16 MM KEY RINGS, ALONG WITH AN INSERT FOR THE KEY SLOT, OR A COVER OVER THE KEY HEAD. IF THIS IS A PROBLEM WITH THE IGNITION, DO YOU CONSIDER THIS THE PROPER WAY FOR REPAIRS TO BE MADE ? SUPPOSEDLY THE REPAIRS ARE TO TAKE 15 MINUTES, AND MEANTIME WE ARE DRIVING A CAR WITH 38,000 MILES ON IT, THAT MAY JUST STOP IN TRAFFIC. THERE HAS TO BE MORE DONE TO PROTECT THE PUBLIC, AND IT SEEMS YOUR OFFICE SHOULD GET BEHIND THESE REPAIRS. *TR

I WAS GOING DOWN INTERSTATE 86 AT 65 MILES AN HOUR WHEN IGNITION JUST SHUT OFF, HAD MY 4 YEAR OLD GRANDDAUGHTER IN CAR. I NOTIFIED MY DEALER WHO THEN TOLD ME TO CONTACT ELM CHEVROLET IN ELMIRA. I DID TALKED TO "[XXX]" WHO NOTIFIED ME THAT PARTS WERE NOT AVAILABLE YET. I THEN CALLED THE 800 NUMBER AND WAS TREATED THE MOST RUDELY I HAVE EVER BEEN TREATED. I HAVE ONLY BEEN USING THE KEY ALONE. THEN TODAY I WAS PULLING OUT OF WAL-MART PARKING LOT INTO TRAFFIC, WHEN THE SAME THING HAPPENED. 'THE REP ON THE 800 NUMBER TOLD ME "DON'T USE THE KEY" TO WHICH I RESPONDED THAT I DIDN'T KNOW HOW TO HOT WIRE A CAR. THIS CAR IS DANGEROUS, NOT ONLY WILL I HAVE TO DRIVE 20 MILES ON A HIGHWAY TO HAVE IT FIXED, BUT DO NOT KNOW WHEN IT CAN BE FIXED. I PLAN ON LEAVING NY FOR FLORIDA IN 3 WEEKS FOR THE WINTER AND AM SCARED TO DEATH TO DRIVE THIS CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR