2017 Chevrolet Impala UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
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Unknown
Radio isn’t giving out any sound. But it’s on.
Evaporator Core failed. My safety isn't at risk although I get very hot riding in the car without AC. It was confirmed by a dealer. It has not been inspected by police or anyone else other than a dealer. No warning lamps or messages. My 2017 Chevrolet Impala has been without Air Conditioning since approximately June 2020. I took it to a local Chevrolet dealer and they diagnosed it stating the Evaporator core had failed. After doing research online, I found a Special Coverage Adjustment N182186881 on nhtsa.gov stating that on some 2016-2018 model-year cars, the evaporator core may become damaged and the customer is eligible for it to be replaced at no charge. I never received this paper in the mail saying mine was affected but mine was affected. Due to me having no copy of this, no dealer will fix it free of charge. I am not just looking for a free repair, I am looking for it to be repaired for free specifically due to the fact it has been affected. There is less than 72,000 miles on my vehicle.
The exhaust manifold cracked, took to shop to see if can weld and was told it is connected to the Cadillac converter. This was putting MAJOY exhaust fumes into car. making myself and children sick. at the shop they said this is VERY COMMON and he is not sure WHY no recall has been placed on this and why they wont fix. In the process of saving to get this fix the car rode rough, stalled, exhaust fumes and sensor's went. I replaced and I am now HAVING this issue AGAIN. Chevrolet needs to get this fixed and a recall should be done. Had this car just for a year and I SWEAR once warrenty went EVERYTHING this
Mechanic confirmed Evaporator Core leak, which is leaking Freon faster than can be put in. Leaking Freon is a safety concern, as well as the resultant lack of Air Conditioning. The car becomes very hot inside, and the Air Conditioning does not blow any cold air, creating potential for overheating, heat stroke, heat exhaustion, etc. in addition to general discomfort.
AIR CONDITION QUIT BLOWING COLD AIR. TOOK IT TO THE PLACE WHERE I BOUGHT THE VEHICLE. THEY PERFORMED A DYE TEST AND FOUND THAT DYE WAS COMING FROM AC DRAIN FROM FIRE WALL. VERIFIED REFRIGERANT LEAKING FROM EVAPORATOR. JUDGING FROM OTHER COMPLAINTS ON HERE, I BELIEVE THAT THE REPAIRS SHOULD BE FULLY PAID FOR.
Found leaking bright green substance on driveway. AC disabled/blowing air with no cooling affect. After trying to reach Donovan at an 800 number referenced in other complaints that number is now associated with 3M disability program. This is very much a health issue and should be a national recall. The evaporator core must be replaced at no cost to the vehicle owner as this is a known defective part. Freon is dangerous to breathe.
Evaporator core failure; GM issued a bulletin regarding this repair but my 2017 Impala that meets all other criteria for some reason "is not covered" by this; the evaporator core was confirmed to be faulty by a non-dealer mechanic; this released refrigerant into my garage; the bulletin in reference is N182186881; I phoned GM regarding this bulletin and they advised me to file this complaint here
THE AIR CONDITIONING EVAPORATOR IS LEAKING UNDER NORMAL USE. I WAS TOLD MY VIN NUMBER IS NOT INCLUDED WITH A SPECIAL GM COVERAGE ADJUSTMENT N182186881. MY CAR HAS THE SAME PROBLEM AS THE SPECIAL COVERAGE ADJUSTMENT. I DID TAKE THE CAR TO A DEALER WHO INSTALLED A DYE AND RECHARGED THE SYSTEM TO DETERMINE WHERE THE A/C LEAK IS.
A/C EVAPORATOR CORE LEAKS ALL THE REFRIGERANT, LEAVE A BIG SPOT OF REFRIGERANT ON MY DRIVEWAY AFTER WE DID RETURN FOR A SHORT TRIP, THE COST IS TOO HIGH TO REPLACE IT AND I THINK WE DESERVE FULL COVERAGE OF PARTS AND LABOR, I HAVE BEEN A GM CUSTOMER ALL MY LIFE AND THIS IS THE FIRST TIME THAT ONE OF OUR VEHICLES SHOWS THIS TYPE OF PROBLEM. THANK YOU, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
GM SPECIAL COVERAGE ADJUSTMENT [XXX] COVERS THE EVAPORATOR CORE ICING, LEAK. MY VEHICLE IS IN THE COVERED MAKE, MODEL, YEAR, RPO, ENDING TYPE, MILEAGE AND AGE TO QUALIFY FOR THIS COVERAGE. GM REFUSES COVERAGE SAYING THAT THE COVERAGE IS VIN SPECIFIC. THE SENIOR AGENT [XXX] AT [XXX], EXTENSION [XXX] SAYS THERE IS NO APPEAL PROCESS OR ANYTHING WE CAN DO TO DISCUSS THE ISSUE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
WHILE I WAS DRIVING THE CAR A WHIT CLOUD OF SMOKE FILLED THE INTERIOR OF THE CAR MAKING THE VISION VERY BURRY. I PARKED MY CAR FOR 2 DAYS BEFORE THE MECHANIC COULD LOOK AT IT. HE REPORTED THAT THE A/C EVAPORATOR CORE RUPTURED AND LEAKING FERON INSIDE THE CAR.
I NOTICED THE CAR'S (2017 CHEVROLET IMPALA) A/C WAS BLOWING HOT AIR WHILE STATIONARY AND IN MOTION. I TOOK IT IN FOR AN A/C CHECK. PER THE CHEVROLET DEALERSHIP'S SERVICE ADVISOR, THERE IS AN EVAPORATOR CORE LEAK INTO DASHBOARD. GM HAS RELEASED TWO SPECIAL OVERAGE BULLETINS (N182186880 & N182186881) IDENTIFYING THE ISSUE AND THE YEAR, MAKE, AND MODEL (2016-2018 IMPALAS 3.6). ALSO, PER THIS BULLETIN, IT STATED IT IDENTIFIED THE VINS THIS IMPACTED, BUT I HAVE THE SAME ISSUE AND CAR. IT DOES NOT STATE WHY SOME IMPALAS WERE NOT SELECTED. BUT DIFFERENT FORUMS ON THE INTERNET, SHOW THERE ARE MORE IMPALAS AND THEIR OWNERS WHO HAVE THIS SAME ISSUE. SEE HTTPS://WWW.IMPALAFORUMS.COM/THREADS/EVAPORATOR-REPLACEMENT.1841471/ . DUE TO VOLUME OF OTHER COMPLAINTS, I BELIEVE THIS SHOULD BE A NATIONAL RECALL. THIS IS A SAFETY ISSUE ESPECIALLY DURING THE SUMMER MONTHS.
EVAPORATOR CORE FOR AIR CONDITIONING LEAKING. IT WAS CONFIRMED AT A CHEVY DEALERSHIP. DEALERSHIP QUOTED AN ESTIMATED REPAIR PRICE. I DECIDED TO GO WITH ANOTHER REPAIR SHOP. THE THIRD PARTY REPAIR SHOP MADE ME AWARE OF A SPECIAL BULLETIN ON MY VEHICLE(N182186881). THE CHEVY DEALERSHIP STATES THEY DO NOT KNOW OF ANY SPECIAL BULLETIN OR RECALL. THERE THEY WILL NOT MAKE THE REPAIR AT CHEVY'S COST. *TR
THE PASSENGER SIDE BLIND SIDE DETECTOR SYSTEM STAYS ON PERMANENTLY.
EVAPORATOR CORE NEEDS REPLACING,BROKE WHILE DRIVING BREATHING IN DANGEROUS FUMES
THE CAR SHUT DOWN COMPLETELY ON ME THREE TIMES WHILE DRIVING IT, ONCE AN A RESIDENTIAL STREET AND TWICE ON A BUSY HIGHWAY. THIS IS SO DANGEROUS. I HAD TO WAIT 5-10 MINUTES EACH TIME BEFORE IT WOULD RESTART.
AIR CONDITIONING EVAPORATOR CORE LEAKED ALL FREON GAS.
THE WARNING SYSTEM ON THE DRIVER CAR DOES NOT ALWAYS WOR. WILL NOT TELL ME IF BACKING UP IF SOMETHING IS COMING TOWARDS ME FROM THE LEFT SIDE AND THE INDICATOR ON THE DRIVER MIRROE DOES NOT ALWAYS WORK IF A CAR IS APPROACHING ME. I HAVE 63000 MILES ON THE CAR AND I THINK ITS A SAFTY ISSUE AND A FACTORY DEFECT.
MY VEHICLE WAS TAKEN DURING A INVESTIGATION AND THE PERSON THAT TOOK IT DIED , AND TRYING TO LOCATE IT BUT FOR SOME REASON IT HAS 2 LOCATIONS 1 IN CHANDLER AND THE OTHER IN KANSAS . IS THERE ANYWAY YOU COULD HELP ME LOCATE IT?
AIR CONDITIONING STOP WORKING I HAVE 44000 MILES ON THE CAR
THE LEFT SIDE WARNING SYSTEM DOES NOT WORK OR WORKS LESS THE 10% OF THE TIME. WILL NOT TELL ME IF I AM IN REVERSE IF AN OBJECT IS COMING FROM LEFT SIDE AND WILL NOT TELL ME IF A CAR IS APPROACHING ME ON LEFT SIDE EITHER,
THE FONTS ARE TOO SMALL ON ALL OF THE CONTROL SCREENS, THE INFOTAINMENT SCREEN AND ON THE VARIOUS BUTTONS ON THE DASHBOARD. MANY PEOPLE HAVE TO TAKE THEIR EYES OFF THE ROAD FOR TOO LONG TO READ THE WRITING AND SYMBOLS. THERE IS PLENTY OF UNUSED BACKGROUND ON THE SCREENS AND BUTTONS WHERE THE FONTS COULD BE ENLARGED. OR, PERHAPS A FEATURE COULD BE DESIGNED WHERE THE DRIVER COULD INCREASE THE SIZE OF THE FONTS AS NEEDED.
SUN ROOF EXPLODED WHILE DRIVING NORTHBOUND AT HIGHWAY SPEED (70 MPH) ON INTERSTATE 84 ENROUTE TO BUTTE, MT. IN RURAL IDAHO; 1766 MILES ON NEW 2017 IMPALA PREMIERE VEHICLE AT APPROXIMATE 3:45 PM MDT. NO OTHER CARS AROUND, NO WHERE NEAR OVERPASS, SOUNDED LIKE GUNSHOT IN CAR. OUTSIDE AIR TEMP AROUND 75 DEGREES. NO EVIDENCE OF ANY ROCKS OR PROJECTILES. SOME GLASS CHARDS FOUND ON TRUNK. INTERNAL CLOTH COVER WAS CLOSED OR GLASS COULD HAVE SERIOUSLY INJURED DRIVER AND PASSENGER. GLASS CHARDS WERE CAPTURED AND RETAINED BY CLOTH COVER BUT FINE PIECES CAME THROUGH FINE MESH HOLES. TOOK VEHICLE TO LOCAL CHEVROLET DEALER (BUTTE GM) AND WAS ADVISED THIS WAS NOT A WARRANTY ITEM AS NO SUCH OCCURANCES HAVE BEEN REPORTED TO DATE. HAVE CONTACTED GM CUSTOMER SERVICE AND AM AWAITING DISPOSITION.
CLOSED THE DRIVER DOOR ON CAR, HEARD A WHAT SOUNDED LIKE AN EXPLOSION FROM OVER HEAD. DISCOVERED THAT REAR SUNROOF PANEL HAD EXPLODED, GLASS PIECES HAD FALLEN ONTO SLIDING VISOR PANEL. HAD BEEN SITTING STATIONARY IN THE SUN. I TOOK IT TO THE DEALER. WITHOUT QUESTION THEY SAID IT WAS A WARRANTY ITEM (CAR 2 MONTHS OLD). WAS TOLD BY DEALERSHIP PERSONNEL THAT THIS WAS THE SECOND EXPLODED PANEL THEY HAVE SEEN THIS WEEK ON A GM VEHICLE. WHILE DRIVING TO THE DEALERSHIP, GLASS SHARDS FLEW OFF THE ROOF SCRATCHING THE REAR DECK PAINTED SURFACE.
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Quick Summary
The 2017 Chevrolet Impala has 25 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.