2018 Chevrolet Silverado 2500 UNKNOWN OR OTHER

Reductant heater fault

For the last year the vehicle has been in the shop at the dealer for a rancid chemical smell in the cab of the truck that causes a burning to the eyes and lungs. It gets worse when it's hot outside. The smell is there even when the vehicle is not running. The dealer cannot find the source of the smell and has turned the vehicle back over to us with no solution. It feels unsafe and is extremely uncomfortable to drive in with burning eyes and breathing issues.

I PURCHASED MY TRUCK BRAND NEW. I LOVE THIS TRUCK BUT I FEEL LIKE THERE MIGHT BE A PROBLEM OR SOMETHING GOING ON. MY VEHICLE WAS IN MOTION WHEN THIS STARTED. I WAS DRIVING ON 02-16-2019 WITH MY BRAND NEW BABY GIRL JUST 7 WEEKS OLD WHEN SUDDENLY SOMETHING STARTED TO SMELL REALLY TOXIC AND IT FILLED THE ENTIRE TRUCK WITH WHAT SMELLED LIKE DIESEL FUMES. SMELLS LIKE SOMEONE DUMPED 10 GALLONS OF FUEL INSIDE MY TRUCK. THERE IS NO SAFE PLACE TO PULL OVER AND IT IS FREEZING OUTSIDE. MY BABY IS SCREAMING AND GETTING EXPOSED TO THESE NITROGEN DIOXIDES IN LARGE AMOUNTS AND BREATHING IT IN. MY BABY'S CLOTHES AND BLANKETS SMELL LIKE FUEL, MY CLOTHES SMELL LIKE FUEL. MY SEATS SMELL LIKE FUEL. THE INSIDE OF MY TRUCK IS POISONING MY BEAUTIFUL DAUGHTER AND NOW I AM PANICKING BECAUSE THERE IS NO SAFE PLACE TO PULL OVER. I DROVE FOR 20 MORE MINUTES BEFORE I FOUND A SAFE PLACE TO PULL OVER. I CALLED A FRIEND TO COME GET MY BABY. I CONTINUED TO DRIVE THE TRUCK HOME. I THINK BABY IS OK BECAUSE I GOT HER OUT RIGHT AWAY. I HAVE BEEN SICK EVER SINCE. MY HEAD HURTS AND I CAN NOT TALK RIGHT. I DON'T FEEL GOOD. I CALLED THE CUSTOMER SERVICE NUMBER 1 800 222 1020 AND THEY TOLD ME TO GO TO THE LOCAL DEALERSHIP FOR HELP. WHEN I ARRIVED THEY TOLD ME THAT THEY COULD NOT HELP ME BECAUSE IT WAS SATURDAY. THEY LEFT ME STRANDED. I HAVE ALWAYS LOVED CHEVY TRUCKS AND HAVE BEEN A LOYAL FAN AND LONG TIME CUSTOMER BUT THIS INCIDENT COULD HAVE KILLED MY DAUGHTER IF I HAD NOT BEEN SO CLOSE TO TOWN. I WILL NEVER EVER FEEL SAFE IN THAT TRUCK AGAIN. EVEN IF CHEVY DOES FIX IT. THIS WAS THE SCARIEST THING THAT HAS EVER HAPPENED TO ME.