2017 Chevrolet Traverse Steering

The contact owns a 2017 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. The contact stated that while attempting to make a turn, the contact heard a loud clanking sound coming from the steering wheel. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 72,000.

The steering pump is faulty and the car only has 56,00o miles on it. I have read other people’s same issue on the internet. It is extremely dangerous because you cannot control the steering on the car and you could possibly injure yourself or someone else. 04/08/2023

Steering wheel randomly gets tight and difficult to turn. Eventually gets to a point where it won't turn. This doesn't occur all the time but randomly. No warning lights go on. Took to mechanic. Didn't happen to them when tested. But they flushed steering fluid and refilled. Taking the car back home. Again steering wheel got tight and difficult to turn. Got to a point where you couldn't turn again.

The high pressure power steering lines in this vehicle are leaking due the proximity of the power steering lines to the coolant lines. Over time they rub against each other and eventually fail resulting in a loss of power steering fluid and a loss of power steering. GM has known about this since Technical Service Bulletin 13-02-32-001E was issued in December 2017, but has failed to notify the customer. This is a safety issue that GM needs to take care of.

TODAY I STARTED TO DEVELOP A WHINING NOISE AND THE STEERING HAS STARTED TO BECOME INCREASINGLY HARDER TO TURN IN THE PAST WEEK. IT IS HARD TO TURN AT LOW SPEEDS. THERE HAVE BEEN VARIOUS TIMES WHERE I HAVE BEEN UNABLE TO MANEUVER THE VEHICLE WHEN TRYING TO PARK DUE TO THE STEERING BECOMING VERY STIFF. I'VE ALSO HAD A CLOSE CALL GETTING INTO AN ACCIDENT WHILE MAKING A U-TURN DUE TO THE STEERING BEING NEARLY IMPOSSIBLE TO TURN TODAY. THIS IS VERY UNSAFE. I WAS TRY TO TURN LEFT INTO A PARKING DRIVE WAY WITH ONCOMING TRAFFIC AND CARS BEHIND ME. LUCKILY THEY STOPPED. I COULDNT MAKE THE TURN AT ONCE. THE WHEEL WAS TOO TIGHT AND I DIDNT HAVE THE STRENGTH TO TURN THE WHEEL ENOUGH TO THE LEFT TO COMPLETE THE TURN. I HAD TO GO BACK AND TRY AGAIN. I HIT THE SIDEWALK CURB. AND TO GO BACK AND FORTH TO GET THE CAR IN A POSITION ENOUGH TO TURN INTO THE DRIVE. I HAD A CAR SHOP CHECK TO POWER STEERING FLUIS AND THERE WAS ENOUGH. THEY ADVISED I COME BACK BECAUSE THEY WERE GOING TO CLOSE SO THEY COULD CHECK FURTHER UNDER THE VEHICLE.

AS I WAS DRIVING ON A CITY STREET THE STEERING BECAME VERY HARD AND DIFFICULT.