96 complaints reported

2017 Chrysler Pacifica UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
96
Crashes
3
Fires
3
Injuries
1

Complaint Timeline

Chronological view of owner reports

Apr 2022

I have a 2017 Chrysler Pacifica. There have been multiple instances recently where my car has stalled and lost power while on the road. There was a recall on it (U01) in 2018, for the powertrain control module because it was stalling and losing power. I completed the recall and did not experience issues again until the last month or so. I had taken my car in for service because it kept lurching forward when trying to accelerate from a stop. They did an update, and since then I have had multiple occasions when I lost power. I took it to the dealership after each instance and it has not been replicated, however they did see the error codes and tried to reset the vehicle. Last week they took the computer back to factory settings to try to fix it. This is a very dangerous situation since my car slows down and completely turns off in the middle of traffic. We are lucky we have not been hit by another car yet. There were no warning lamps, messages, or other symptoms prior to the power failure.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2022
Mar 2022

We bought this car used and were unaware of any issues and it didn't show up until we'd had it for almost 3 months. When driving between 15 and 18 mph the car suddenly jerks/jumps while driving sometimes it happens more sometimes less It's random but it seems to happen when coming from a stop and trying to shift to a higher gear. No lights go on doesn't say anything's wrong with the engine It's just random uncontrolled jolts while driving

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2022
Dec 2021

The rear lift gate locking mechanism failed while driving causing the lift gate to open in traffic. There is no manual lock or release for the lift gate.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2021
Nov 2021

As I am driving the vehicle will jerk forward. It feels as if it has been rear ended but no such collision has accrued. It also does this when I am sitting at a red light, then when I begin to accelerate it acts as though it is going to stall.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2021
Oct 2021

Paint bubbling on the hood, possible corrosion. Could lead to further damage and lead to latch failure if it continues to spread.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2019
Sep 2021

THIS IS THE 2ND TIME I HAVE REPORTED A COMPLAINT ABOUT THIS NOISE ISSUE. FIRST ISSUE 10/2020. THERE IS A LOUD BUZZ WHEN UNLOCKING THE VAN DOORS. VAN CAN BE ON OR OFF. ALSO MAKES THE NOISE WHEN EXITING THE VAN. IT'S AN INTERMITTENT THING THAT GOES AWAY, LIKE AFTER REPORTING IT AROUND NOV 2020. NOISE BEGAN AGAIN AUG 2021. ANNOYING AND EMBARASSING AS IT CAN BE HEARD FROM OUTSIDE TOO.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2021
Mar 2021

THE MINIVAN SUDDENLY SHUT-OFF WHILE CRUISING AT 45 MILES/HOUR. ALMOST REAR ENDED BY ANOTHER VEHICLE ALONG WARREN ROAD AND WAYNE RD IN WESTAND ,MI. PUSHED THE IGNITION BUTTON AGAIN AFTER CAR IN STOP MOTION. NO MALFUNCTION INDICATOR LIGHT AFTER INCIDENT.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2021
Jan 2021

THE PARK ASSIST STOPPED WORKING AND THE VEHICLE WAS BROUGHT IN TO BE ASSESSED. I CALLED TO CHECK ON THE VEHICLE AND WAS TOLD AN UPDATE NEEDED TO BE PERFORMED TO RESOLVE THE PROBLEM. CHRYSLER HAS IDENTIFIED THIS AS A ISSUE AND ADDED/UPDATED A TECHNICAL BULLETIN FOR A POTENTIAL RESOLUTION OF THE PROBLEM; THIS IS A $185 PROBLEM PRETAX. THE PARK ASSIST FEATURE IS ONLY ACCESSIBLE AT SPEEDS BELOW 8~10 MPH AS IT IS DESIGNED TO DETECT AVAILABLE PARKING SPOTS FOR PARALLEL OR PERPENDICULAR PARKING AND AUTO PARKS THE VEHICLE, WHILE THE DRIVER IS STILL RESPONSIBLE FOR CONTROLLING THE ACCELERATOR AND BRAKE. THIS PROBLEM IS KNOWN BY CHRYSLER AND A RECALL HAS FAILED TO BE DISTRIBUTED TO CUSTOMERS; ALTHOUGH, NOT A SAFETY CONCERN CUSTOMERS PAYED FOR THIS FEATURE AND IT SHOULD NOT STOP WORKING DUE TO A SOFTWARE UPDATE. FURTHER MORE SOFTWARE UPDATES FOR THIS FEATURE SHOULD BE PART OF THE COST OF PURCHASING THE FEATURE AND THE PARK ASSIST FEATURE SHOULD STILL OPERATE AS THE SYSTEM IS NOT IN COMMUNICATION WITH A NETWORK. THANK YOU FOR YOUR TIME AND SUPPORT, HAVE A GOOD DAY.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2021
Oct 2020

2017 PACIFICA STARTED TO MAKE BUZZING SOUNDS 2 WEEKS AGO. NOISE HAPPENS WHEN EITHER SLIDING DOOR ARE OPENED WHEN VAN IS IN PARK..

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2020
Oct 2020

I WAS DRIVING WHEN MY CAR SUDDENLY STOPPED AND DISPLAYED A MESSAGE TO SHIFT TO START. MY GEAR SHIFT LOCKED AND I HAD TO RESTART THE CAR TO DRIVE.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2020
Aug 2020

WHILE TURNING INTO A PARKING LOT THE VEHICLE STALLED OUT

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2020
Jun 2020 Fire

TURNING ON YOUR AIR CONDITIONER TO MAXIMUM OFTEN MAY CAUSE BACTERIA GROWTH DUE TO THE EXCESS WATER THAT IS DRIPPING IN YOUR UNIT'S TRUE THAT IN HIGH HUMIDITY ENVIRONMENTS THAT MOLD CAN BUILD ON EVAPORATOR COILS AND CAUSE AN ODOR, ESPECIALLY IF THE VAN SITS FOR A COUPLE OF DAYS BETWEEN DRIVES. I MAKE IT A PRACTICE OF TURNING OFF THE A/C THE LAST FEW BLOCKS ON THE WAY HOME TO BLOW SOME WARM AIR THROUGH THERE TO DRY IT OUT A LITTLE IN THE SUMMER. NONETHELESS, IT IS ALSO POSSIBLE THAT YOU HAVE A DIFFERENT PROBLEM, ESPECIALLY IF ONE OF THE SMELLS YOU DETECTED WAS "VINEGAR." I WONDER IF MAYBE A SMALL ANIMAL/RODENT FOUND THEIR WAY INTO YOUR SYSTEM AND GOT STUCK AND HAS SINCE EXPIRED? IF THE SMELL IS ONLY THERE WHEN YOU FIRST TURN IT ON AND THEN DISSIPATES, THEN THAT SEEMS A LOT LIKE A COMMON MOLD GROWTH SCENARIO. IF IT PERSISTS, IT IS POSSIBLE THAT YOU HAVE A BIGGER ISSUE. *TR

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2020
Apr 2020

PURCHASED 2017 CHRYSLER PACIFICA BRAND NEW WITH FACTORY TOW PACKAGE OPTION ABLE TO TOW UP TO 3,600 LBS. PER CHRYSLER. APPARENTLY THE VAN CAN'T TOW 3,200 LB. TRAILER SAFELY UNLESS THE VAN CAN CONTROL THE TRAILER BRAKES, WHICH IT CAN NOT DO BECAUSE CHRYSLER FAILED TO SUPPLY WIRING UNDER THE DASH FOR A TRAILER BRAKE CONTROLLER TO BE CONNECTED IN THE 2017 MODELS. IT APPEARS EVERYONE WITH A 2017 PACIFCIA WITH FACTORY TOW PACKAGE ARE TOWING TRAILERS UNSAFELY BECAUSE THE VAN CAN NOT STOP SAFELY WITH A 2,000 LB. TRAILER IN TOW LET ALONE A 3,500 LB. TRAILER. I FILED A COMPLAINT WITH THE DEALER (ZIEGLER CHRYSLER IN DOWNERS GROVE, IL) AND THE BBB ID #14203031. WITH THE HELP OF THE BBB, CHRYSLER RESPONDED STATING IT WAS A SALES ISSUE AND TO TAKE IT UP WITH THE DEALER. AFTER GOING BACK & FORTH WITH DEALER AND CHRYSLER CORP., DEALER (SALES MGR. PHIL) NOW SAYS ITS A MANUFACTURE PROBLEM AND CHRYSLER SAYS IT CAN TOW 3,600 LBS. IT APPEARS CHRYSLER CORRECTED THE PROBLEM FOR THE 2018 AND NEWER MODELS BUT NOT THE 2017 MODELS. IT SEEMS CHRYSLER IS CLAIMING AND ADVERTISING IT CAN TOW 3,600 LBS. BUT THAT SEEMS TOTALLY FALSE FOR 2017 MODELS. HOWEVER, IF NHTSA FEELS ITS SAFE FOR THE 2017 PACIFICA WITH TOW PACKAGE TO TOW THE ADVERTISED WEIGHT WITHOUT OPERATING THE TRAILER BRAKES THEN I WON'T BE CONCERNED. THANKS FOR YOUR TIME IN THIS SERIOUS MATTER.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2020
Jan 2020

I JUST BOUGHT THIS VEHICLE 6 MONTHS AGO WITH 18K MILES ON IT. IT IS A 2017, BUT THE 3 YEAR OR 36K MILES WARRANTY RAN OUT IN 2019 BECAUSE THE VEHICLE WAS MADE IN 2016 EVEN THOUGH THE MODEL WAS 2017. I HAVE 27K MILES ON IT AND ALREADY HAVE TO PAY AN ALMOST $700 REPAIR ON THE FUEL RAIL PRESSURE SENSOR. I WAS TOLD MY VAN COULD SHUT DOWN IF I DIDN'T FIX IT. CALLED CHRYSLER CUSTOMER SERVICE, TOLD THEM PARENTS WARNED ME TO GO WITH A TOYOTA AND THE VAN WAS TECHNICALLY NOT EVEN 3 YEARS OLD AND UNDER 36K MILES AND THEY SAID THEY COULD DO NOTHING FOR ME. REALLY WANTED TO BUY US MADE, BUT PRETTY TURNED OFF BY CHRYLSER TO HAVE TO PAY A REPAIR THIS HIGH IN WITH VERY LITTLE MILEAGE. I NOTICED THE ISSUE WHEN MY CHECK ENGINE LIGHT CAME ON AND THE VAN TOOK A WHILE TO GET GOING WHEN I PRESSED ON THE GAS.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2020
Jan 2020

I NOTICED THAT MY VEHICLE PERIODICALLY BUT SPORADICALLY STALLS AT TIME WHILE I AM DRIVING. SOMETIMES IT HAPPENS AS I PROGRESS FORWARD FROM A STOP ( ATOP SIGN OR STOP LIGHT), BUT SOMETIMES IT STALLS WHILE I AM IN TRAFFIC. I AM YET TO NOTICE ANY STALLING WHILE ON THE HIGHWAY. I BROUGHT MY VEHICLE TO BE SERVICES AND IT WAS RECOMMENDED THAT I UPGRADE MY GASOLINE. THE PROBLEM IS MORE FREQUENT NOT THAN IT WAS BEFORE. *TR

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2019
Nov 2019

THE VEHICLE STALLS WHEN STOPPING ON CITY STREET.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2019
Nov 2019

I JUST PURCHASED THIS VEHICLE ON 05/18/2019. TWICE IT HAS STALLED OUT. ONE TIME I WAS AT A STOP LIGHT, THE "START/STOP" SERVICE LIGHT CAME ON AND IT COMPLETELY DIED. THE SECOND TIME WE WHERE ACCELERATING AT AN INCLINE AND IT STARTED TO JERK REALLY BAD AS IF IT WAS MISSING THE GEARS. THEN THE SAME SERVICE LIGHT CAME ON AND IT STALLED AGAIN. WE PULLED OVER AND TURNED IT OFF FOR A WHILE. ONCE WE STARTED IT OPERATED OKAY AGAIN. I HAVE BEEN DOING SOME RESEARCH AND IT SOUNDS LIKE THIS IS HAPPENING TO MANY OF THESE VEHICLE. MY BIGGEST CONCERN IS THAT IT IS GOING TO HAPPEN IN THE MIDDLE OF AN INTERSECTION AND CAUSE AN ACCIDENT. THIS VEHICLE HAS EVERYTHING I WAS LOOKING FOR BUT I AM NOW TERRIFIED TO DRIVE IT WITH MY FAMILY. IT HAS BEEN TAKEN IN TO BE SERVICED BUT BECAUSE THERE ARE NO ERROR CODES STORED I AM BEING TOLD THERE IS NOTHING THEY CAN DO UNLESS IT HAPPENS AGAIN. HOPEFULLY, THE NEXT TIME IT HAPPENS, WE AREN'T IN A MORE DANGEROUS SITUATION.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2019
Oct 2019 Crash Injury

I WAS HIT HEAD-ON BY A DRIVER TRAVELLING IN THE OPPOSITE LANE WHO WENT OVER A MEDIAN ON A 45 MPH CITY STREET. I HAD A SPLIT SECOND TO START BRAKING BUT THE OTHER DRIVER DID NOT EVEN ATTEMPT TO STOP. NONE OF THE AIRBAGS IN THE VAN DEPLOYED. I WAS INJURED AND THE VAN HAD EXTENSIVE FRONT END DAMAGE.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2019
Oct 2019 Crash

WHILE DRIVING MY CHRYSLER PACIFICA LIMITED 2017,I HEARD A JERKING SOUND INSIDE THE CAR ,THEN A SERIES OF LOUD NOISES,I NOTICED THER IS NO CONNECTION BETWEEN STEERING AND WHHEL,CAR DRAGGED TO THE CURB,HIT THE CURB AND STOPPED,ON EXAMINATION I NOTICED FRONT RIGHT WHEEL HAS COME OUT HALF WAY,NOTICED SOME KIND OF METAL COME THROUGH THE WHEEL RIM,INCIDENT HAPPENED INFRONT OF SCHOOL AFTER I PICK UP MY KIDS,CAR WAS DRIVING AT 10-20 MILE PER HOUR, *DT*JB

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2018
Sep 2019

STALLING STOP/START FEATURE

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Aug 2019

I TOOK MY VEHICLE TO A GARAGE TO HAVE A CHECK ENGINE LIGHT LOOKED AT. IT WAS DETERMINED THAT IT IS THE ACTIVE GRILL SHUTTER SWITCH. THEY STATED THAT THEY WOULD HAVE TO ORDER THE PART AND DO SOME REWIRING. IF THERE IS NO RECALL, WHY WOULD REWIRING OF ANYTHING BE NEED TO REPAIR THE ISSUE, AND NOT JUST REPLACING THE PART.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2019
Jul 2019

PROBLEM FIRST OCCURRED IN JANUARY 2019. CAR RAN FINE THE DAY BEFORE AND STARTED UP FINE, WHILE DRIVING IT WENT INTO LIMP MODE.....TOOK THE CAR TO THE PLACE WE BOUGHT IT FROM AND THEY HAD IT TOWED TO VICTORY CHRYSLER IN ROME NY. THEY DIAGNOSED IT AND SAID IT WAS THE ELECTRONIC THROTTLE CONTROL SYSTEM. IT RAN FINE UP UNTIL A FEW DAYS AGO WHEN MY WIFE TOOK IT TO A STORE AND CAME OUT ABOUT 30 MINUTES LATER AND IT DID NOT START. WE LEFT IT IN THE PARKING LOT OVERNIGHT AND TRIED IT THE NEXT DAY AND IT STARTED RIGHT UP. ON 7/13/19 WE WENT TO OUR SONS BALL GAME AND AFTER THE GAME IT FAILED TO START AGAIN. WE HAD TO GET A RIDE HOME AND HAVE IT TOWED TO OUR HOME THE NEXT DAY BECAUSE ALL OF THE DEALERSHIPS WERE CLOSED ON THE WEEKEND. IT IS NOW SITTING IN OUR DRIVEWAY!!!!! I BOUGHT THIS TO REPLACE MY 120,000 MILE HONDA ODYSSEY AND IT IS NOT RELIABLE. THIS PROBLEM NEEDS TO BE FIXED ASAP AS WE HAVE SMALL CHILDREN AND NEED SOMETHING RELIABLE.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Jul 2019

WHILE DRIVING THE VEHICLE AT BETWEEN 25 AND 30 MPH, THE FRONT PASSENGER WINDOW WENT DOWN BY ITSELF. ABOUT 4 MINUTES LATER AT THE SAME SPEED THE VEHICLE SHUT OFF COMPLETELY BY ITSELF. I WAS ABLE TO STEER IT INTO A PARKING LOT AND INTO A PARKING SPACE. ALL POWER WAS LOST WHEN IT SHUT DOWN AND EVEN THOUGH IT WAS IN DRIVE WHILE I WAS GLIDING INTO THE PARKING SPACE, IT WAS AS IF THE VEHICLE WAS IN NEUTRAL. NO POWER STEERING, SO VERY HARD TO STEER IT. AFTER THE VEHICLE STOPPED COMPLETELY, THE VEHICLE LOCKED IN PLACE. I PUT THE VEHICLE IN PARK, INSTRUCTIONS CAME UP ON THE DASH THAT SAID TO PRESS BRAKE AND START VEHICLE. I WAS ABLE TO RESTART IT AND CONTINUE ON MY DRIVE. THIS IS NOT THE FIRST TIME THE FRONT PASSENGER WINDOW HAS GONE DOWN BY ITSELF, BUT IT IS THE FIRST TIME THE VEHICLE HAS COMPLETELY SHUT DOWN.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Jul 2019

TRANSMISSION - WHEN TRAVELING AT A LOW SPEED AS IN TRAFFIC, ACCELERATING FROM A RED LIGHT/STOP SIGN ' WHEN THE VAN IS SHIFTING FROM 1ST OR 2ND TO HIGHER GEAR, THE CAR JERKS AND SOMETIMES MAKES A NOISE. OFTEN TIMES IT FEELS AS IF THE CAR HAS BEEN REAR ENDED FROM BEHIND.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2018
Jun 2019

WHEN THE CAR IS EITHER STOPPED, IN PARK, OR SHUT OFF AND YOU OPEN EITHER SECOND ROW POWER SLIDING DOOR IT WILL OPEN 99% OF THE WAY AND THEN CLOSE ON ITS OWN. THE SAME IS TRUE IF YOU ARE TRYING TO CLOSE THE DOOR, IT WILL CLOSE ALMOST ALL THE WAY AND THEN JUST REOPEN. SOMETIMES IT CAN TAKE NUMEROUS TRIES BEFORE THE DOOR OPENS OR CLOSES COMPLETELY. THERE ARE NO OBSTRUCTIONS, OR ANYTHING AT ALL IN THE WAY THAT WOULD CAUSE THIS TO HAPPEN. I PICKED A DATE OF JUNE 3RD BECAUSE YOU ASKED FOR A SPECIFIC DATE, BUT THIS HAPPENS ALL THE TIME.

Type: Vehicle, Vehicle: 2017 CHRYSLER PACIFICA, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2019

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Quick Summary

The 2017 Chrysler Pacifica has 96 UNKNOWN OR OTHER complaints on file. 3 crashes have been reported. Review the timeline above for detailed owner experiences.