2019 Chrysler Pacifica UNKNOWN OR OTHER

THE SLIDING DOORS AND THE TRUNK DOOR OPENED AT THE SAME TIME WHEN NO DOOR/TRUNK OPEN BUTTONS WERE PRESSED. THIS IS THE 2ND TIME IT HAPPENED. FIRST TIME IN THE CHRYSLER SHOWROOM AND 2ND AT A PARKING LOT, BOTH TIME WHEN THE CAR WAS NOT IN MOTION. THE CAR WAS STARTED, REVERSE GEAR WAS APPLIED AND ALL THE SLIDING AND TRUNK DOORS OPENED AT THE SAME TIME WITH PASSENGERS INSIDE.

A SERIOUS SAFETY ISSUE EXISTS WITH ELECTRIC SLIDING AND RAISE/LOWER TAIL GATE DOORS. THIS IS MY THIRD CHRYSLER PACIFIC, 2014, 2017, AND NOW 2019. ON THIS 2019, IT DOES HAVE ONE DOOR, THE DRIVER SIDE SLIDER, THAT HAS A WARNING BUZZER IF LEFT OPEN WHEN THE VEHICLE DRIVE IS ENGAGED, AND ONLY WHEN THE VEHICLE ATTEMPTS TO MOVE IN REVERSE. THAT WARNING DOES NOT EXIST IF THE VEHICLE IS DRIVEN FORWARD AND IT DOES NOT EXIST AT ALL FOR THE PASSENGER SIDE SLIDER. SO MANY TIMES, WE INADVERTENTLY AND UNKNOWINGLY DRIVE OFF WITH SLIDERS OPEN AND/OR TAIL GATE OPEN. THIS IS A SERIOUS DESIGN FLAW WITH THE DANGER OF ITEMS UNKNOWINGLY FALLING OUT WHILE TRAVELING. IT IS POSSIBLE THAT CHILDREN OR ANIMALS COULD FALL OUT. THE VEHICLE SHOULD NEVER BE ABLE TO BE DRIVEN IF EITHER SLIDER IS OPEN. NOR SHOULD THE CAR BE ABLE TO BE DRIVEN WITH THE TAIL GATE DOOR OPEN. WHILE THERE COULD BE AN OCCASION WITH THE CUSTOMER MIGHT INTENTIONALLY NEED TO HAVE THE TAIL DOOR OPEN TO ACCOMMODATE AND OVER-LENGTH ITEM, THERE SHOULD BE A BY-PASS SWITCH WITH A CONTINUOUSLY LIT WARNING LIGHT ON THE DASH. TO COMBAT DRIVING WITH THE TAILGATE DOOR OPEN, WE HAVE PLACED SEVERAL NARROW VERTICAL STRIPS OF TAKE ON THE BACK WINDOW TO ALERT THE DRIVER. WITHOUT THAT TAPE IT IS ALMOST IMPOSSIBLE FOR THE DRIVER TO BE AWARE OF THE OPEN TAILGATE. THIS IS EXTREMELY DANGEROUS AND ANNOYING. TYPICALLY, IF THE CLOSE BUTTON IS PRESSED TO LOWER THE TAIL GATE DOOR OR THE SLIDERS TO, IF THE DOOR ENCOUNTERS SOME OBJECT AS IT IS CLOSING, IT WILL RETRACT TO THE FULLY OPEN POSITION WITHOUT THE DRIVERS KNOWLEDGE. THIS SHOULD BE TOTALLY UNACCEPTABLE.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE SENSORS FOR BOTH PASSENGER SIDE SLIDING DOORS FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT REACHED INTO THE VEHICLE TO RETRIEVE HER PHONE WHILE THE SLIDING DOORS WERE CLOSING. THE DOOR SENSORS DID NOT RECOGNIZE HER HAND AND IT WAS CRUSHED BY THE SLIDING DOOR. THE CONTACT HAD TO MANUALLY FORCE THE DOOR OPEN TO RESCUE HER HAND FROM THE VEHICLE. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT TESTED BOTH SLIDING DOORS AND FOUND THAT NEITHER OF THE DOOR SENSORS FUNCTIONED CORRECTLY. THE CONTACT WAS CONCERNED FOR HER AND HER CHILDREN'S SAFETY. THE CONTACT POSTED A COMPLAINT ON FACEBOOK REGARDING THE FAILURE. A CHRYSLER REPRESENTATIVE ONLINE REACHED OUT TO HER AND ASKED FOR HER VIN, BUT NO FURTHER ASSISTANCE WAS OFFERED SINCE THAT INTERACTION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500. *DT*JB