2019 Chrysler Pacifica UNKNOWN OR OTHER

My care had issue and showing message on dashboard for "service shifter" and was diagnosed by the Ferman Dealership on US 19, New Port Richey, FL. After dealership fixed the issue, Paid around $800, I picked up the car and drove around and took on freeway, after sometimes I got the message of service shifter again on dashboard and steering became hard and other function were stopped working. It felt like car was driving by itself as it would go up in speed even when i did not have my foot on it. Even after hitting the break it would stop but then again it would go up in speed by itself. I parked my car and waited after 15 to 20 min then started driving normally. I had to drop the car back to the dealership and explained the whole situation. They looked at it again and fixed the issue. After picking it up 2nd time i noticed i had issue with my screen. It started acting on its own like it was a ghost touch screen. It would jump to other setting while listening to music or have my navigation on, it would stop. Also, when backing up the care i noticed my back camera went blank, I could not see anything. Also, other time other cameras went blank. Like a black spot where you can't see anything. Called the dealership again and explained them. They told me to do the resent which i could not able to do it so went to dealership and they did reset the screen but after sometimes on the same day it started acting up again. I dropped the car again and told them to look into it. They did reset it again and told me that due to sun exposure screen has bubbles inside. I have this car since 5 years and did not have this problemThis issue i didn't have it before service shifter message popped up. Now they said there will be additional cost to replace the screen which cost around $1700. This is something that dealership needs to cover since issue started after fixing service shifter problem. And this is a safety issue as when i back up i can't see anything and screen acting on its own.

UNKNOWN/RECALL NOT BEING FIXABLE FOR MONTHS: due to a recall from mid-2024 which cannot be fixed, the vehicle is no longer safe to have parked in my garage, near my home, next to other vehicles, and is now not able to be used as intended. The risk of fire and/or explosion should require a manufacturer buyback. These vehicles have been dangerous for MONTHS.

We received multiple reminders for the recalls to be addressed, but each time we make an appointment at various service centers, they say that they cannot address the recall due to staff shortage and parts not being available. This has been persisting for over 4 years. Chrysler does not make a good faith effort to address these recalls. Most recently, we had an appointment and they (Spring Autonation in Spring, TX) told us that they would have to hold the car for weeks before being able to get to it due to shortage of staff as they only have two service members who can address it. Helfman Dodge said they holding time would be 3-4 weeks before being able to get to it. Teh reminders for the three recalls are coming from the dealerships, and yet they are not able to address them.

Vehicle was driving 60 mph and turned off, told me to put car in park while driving on the highway. Car now stalls too often (within a mile of starting) to drive. At repair shop now and cannot find a fix. Common problem with this vehicle.

We have had the Auxiliary battery replaced 3 times so far and the light for just came on again, the 4th time. Here are the dates and receipts for the replacements. Clearly there’s a flaw somewhere And Chrysler is not addressing is with all the affected vehicles. I’ve seen a recall on them but apparently my van is not part of it … even though they replaced that battery 3 times so far on average every 1 year 3 months. “Chrysler has announced that 198731 vehicles have been affected by a Battery recall. Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.” 7/24/23 Atlantic Dodge Ram - replaced Auxiliary battery under warranty (3rd time) and regular battery (see receipt below) Case #[XXX] 7/17/23 7/21/22 Atlantic Dodge Dealer Battery replaced 3/3/21 Purchased new battery at Garber Dealer & Atlantic Dodge dealer replaced regular battery and installed auxiliary battery I bought from Garber (see attached receipt) Please help I have a child that requires frequent doctor/hospital visits who almost died and we can’t be dealing with this issue over and over again. Sincerely, [XXX] & [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After backing up and putting the vehicle in DRIVE the backing up camera will remain on for up to 10 second.

On 4 occasions upon stopping at either traffic lights or stop signs the vehicle has completely shut off and shift to park on its own. The first time it shown the hood was open, upon checking the hood was locked. The other times there were no alerts indicated on the instrument panel.

Suddenly, without warning, the radio changes stations (goes from SXM to radio, etc) and the entire display goes amok switching from radio to climate control to other functions. Then the climate control system malfunctions causing the temperature to continuously go up as well as the heated seat and steering wheel to get hotter and hotter. It first occurred in March 2022 (when van was under warranty) and was brought in to Chrysler who did NOT record the incident and said they saw nothing wrong. Today (now that it is out of warranty) they say they have to reset the radio thing ($200-ish) and maybe replace the entire system ($1300-ish). We have video of both incidents, but there were a few in between that we didn't record. I cannot figure out how to upload the 2 videos.

I had my three children in the van and was holding our new baby as I opened the automatic passenger-side sliding door. It opened part way, got stuck, but the autotrack kept operating trying to open the door. At that point, the whole door fell off and the window immediately behind the door broke. We had it towed to a dealer since we didn't want to drive it with everything open. I was very fortunate that the door didn't drop on my feet or that one of my children wasn't standing there waiting to get in! With the holiday, we are waiting to talk to our insurance agent on Monday. The dealer has given us an estimate to fix everything, but that is the only thing like an inspection. Prior to the incident, the door would sometimes stop when opening, then it would reverse and close itself. Then you could reopen it and it worked. There were no other warnings.

Vehicle parked faced in in a tight fitting space in a hotel underground parking area. When leaving the knob was in the park position, push button start, vehicle started in the park position, looked behind and the people across from me had just loaded their van. They were now on the side of their van. It was now clear. I then placed the transmission from park to reverse still with the foot on the brake. I then released the brake . The vehicle suddenly and abruptly went in reverse without accelerating but when applying the brake the vehicle would not stop and continued going backwards even though I was firmly now pressing and pumping on the brake pedal to no avail. I yelled at my wife, "it won't stop, it won't stop" It backed up not stopping for approximately 25 feet and struck two vehicles finally coming to rest, The damage to all three vehicles including mine was minor. I reported the accident on private property to my insurance company. I know for a fact that my foot did not push down on the accelerator pedal nor was part of my foot on both the brake and accelerator pedal. which is almost impossible to do. The stop start system had broken three times since purchasing the van. This was done again 2 weeks before this accident. The vehicle is available for inspection. Quite apparent ithis is a safety risk. This occurred 1 day ago and has not been inspected. Accident on private property in Calif. No accident report was taken. No warning lamps, messages etc occurred. I keep the van in good repair. No warnings light at all other than the stop start feature which was dealt with by the Chrysler dealership. They, in my opinion have not been helpful to me. The rep I talked with at the dealership re the stop start problem was not aware that the alternator is 14 volts and the battery 12 volts. How basic.

We had put a ladder on the roof of our van to return to Home Depot, and I opened our rear gate. I didn't know it at the time, but the van's rear gate could not open all the way at the top because of the ladder, which hung a few inches over the top of the gate. Because I didn't know the ladder was in the way, when the rear gate opened, I bent over inside the van with my small dog to put her in her crate. Immediately, I heard the warning beeper start to go off, but before I could move out of the way, the gate came zooming down fast on my head and I had to squeeze to the size and fell into my driveway bushes trying to get out of the way. Thankfully, neither I nor my dog were harmed, but we could have both been seriously injured or killed. I have no idea why a rear gate would descend so fast or not sense that I and my dog were present.

We have automatic sliding doors. My six-year-old son was exiting a door that he didn't know was closing, and it closed on his head. It did NOT stop or retract when it hit an obstruction. It kept going. If I hadn't been right by the button and hit it, it could have crushed him or killed him. There was no warning bell, nothing. He was screaming and so was I. This is a vehicle that is marketed to families with small children.

Hood has rusted throughout most of the entire hood UNDER the paint. no accident has occurred , but extremely concerned hood may break apart and crash into windshield and cause a severe dangerous accident. Other vehicles of this kind may have same serious problem.

The auto start stop service light keeps going on. It drains the battery. The car now puts itself into park while at a red light or stop sign. In the last year I've had 2 batteries replaced and since 2019 the car has been in the shop 5 or 6 times, still they cannot fix the issue.

When I left work tonight, my backup camera got stuck on my screen. I couldn't clear it off. It stayed on even while driving. I had no access to the UConnect system at all. The radio power button wouldn't even work. I tried turning the car off an back on. The problem continued. Once I finally got home, I turned the car off for about 30 minutes and restarted it. The problem was then resolved. I'm worried it will happen again though. After researching, I saw that there were reports of this happening a few years ago, but apparently my VIN was not included in that recall.

Our van completely stalled while driving. It just shut off while we were driving twice today. This is the first event to happen like this. We could have been in a serious wreck as we had just exited the interstate both times. "Start/stop unavailable" and "service shifter" warnings appeared.

The car keeps running even after the ignition is turned off emitting poisonous carbon monoxide in the garage and into the home. This is a safety hazard to my kids and family. And similar issue has been reported by many Pacifica Chrysler customers and the company is ignoring them all. The car keeps starting the engine every two to three minutes and consuming all the gas and there is no way for me to turn this off. Ideally my engine is off and it should not run but the car engine starts automatically.

Hood latch assembly & hood ajar switch stuck intermittently. Hood could’ve flew open & caused an accident. Vehicle is only 2yrs old. Repairs completed at Autonation Dealership the week of 5/11/22

Recently I had occasion to look at the front hood of the car which my wife drives. I noticed that the paint had bubbled in three areas. I contacted Stellantis and was told since the car had more than 36,000 miles there was nothing they would do to help. I am filing this on behalf of myself and any other owners who may have experienced the same problem

While going thru a car wash the passenger sliding door opened while the vehicle was moving causing the door to hit a post in the car wash and be ripped off the van. The rear passenger window was busted out from the van door sliding hinge. I checked online and found accounts of similar van owners complaining that the sliding rear doors only open when the vehicle is stopped and in Park. In my case the van was moving, the door had been locked, and the vehicle transmission was in neutral in order for the car wash track to move it thru the car wash.

monitor screen with all the cars information goes blank every 3-4 minutes then restarts and navigation goes out and radio and all climate control function quit working until the system restarts which causes driver distraction and is safety issue for me. Had to dealer but they have been unable to correct problem

SXM RADIO ALERTS FAVORITES ARE 'ON AIR'. UPON CLICKING ALERT THE MENU IS EMPTY OF FAVORITES. ERROR MESSAGE : NO FAVORITES CURRENTLY ON AIR. FAVORITES ARE 'ON AIR' YET THE RADIO CANNOT DISPLAY THEM.

THE RADIO DOES NOT HOLD ANY PRESETS AFTER YOU CHANGE DRIVERS. SO WHEN DRIVER ONE(1) HAS THE SEAT, MIRRORS, RADIO, ETC SET FOR THEM ALL THEY HAVE TO DO IS PRESS "1" WHEN THEY GET IN, AND "2" IS PRESENTLY SET. IT SHOULD HOLD SO WE DON'T HAVE TO GO THROUGH IT EVERY TIME YOU GET IN.THIS IS NOT WHAT HAPPENS, I HAVE TO RESET THINGS BECAUSE IT IS LOST AND GOES BACK TO FACTORY SETTINGS. CHRYSLER KNOWS ABOUT THIS PROBLEM AND THEY HAVE NO FIX. I WOULD LIKE MY COMPUTER SYSTEM REPLACED TO FIX THIS PROBLEM. THEY SAID I HAVE TO WAIT FOR AN UPDATE, THIS IS NOT SOMETHING I SHOULD HAVE TO LIVE WITH. *TR

A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE PER THE SAFETY RECALL LETTER I RECEIVED FROM CHRYSLER. 12-VOLT ISOLATOR POST CONNECTION SAFETY ISSUE. NO REMEDY IS CURRENTLY AVAILABLE.

AFTER WAITING AT THE CHRYSLER DEALER FOR 6 HOURS ON 3/3/20, THE SERVICE DEPARTMENT WAS UNABLE TO COMPLETE THE UPDATE OF THE RADIO SOFTWARE AND THEREBY WAS UNABLE TO REMEDY THE SAFETY RECALL UPLOAD FOR THE REAR CAMERA ISSUE UNDER VE2?NHTSA 19V-886. THE PERCENTAGES OF COMPLETION WERE 92% AND 50%. DEALERSHIP SAID THEY HAVE HAD PROBLEMS WITH THE UPDATE AND IN MANY CASES THE RADIO SYSTEM AND SPEAKERS WERE BLOWN OUT DURING THEIR ATTEMPT TO UPDATE THE SOFTWARE. AS A RESULT, THE DEALER SAID IT MAY BE BETTER TO AVOID TRYING THE UPDATE AGAIN, UNLESS THE PROBLEM OF THE RECALL OCCURS. THIS DEALER POSITION IS DUE TO THEIR CLAIM THAT THE RADIO AND SPEAKER SYSTEM COULD BLOW OUT AND IT WOULD TAKE SEVERAL MONTHS FOR RADIO/SPEAKERS TO BE REPAIRED. ALSO, THE DEALER EXPLAINED IN THE EVENT THAT THE RADIO/SPEAKERS WOULD BLOW OUT, THE 8.4" SCREEN WOULD NOT SHOW ANY INFORMATION, SUCH AS RELATING TO THE GPS AND/OR THE REAR VIEW WHEN BACKING UP. SO, THE UPDATE TO REMEDY THE RECALL HAD FAILED. NOTE: THE REPAIR DEALER IS REEDMAN TOLL, WHICH IS DIFFERENT FROM THE DEALER WHERE I PURCHASED THE VAN IN MARYLAND.