2 complaints reported

2020 Dodge Durango EXTERIOR LIGHTING,STRUCTURE

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
2
Crashes
0
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Jul 2023

Water intrusion into racetrack tail light. This has apparently been an issue for ten years on this style of light on Durangos with no recall or fix offered. There are hundreds of YouTube videos on how to drain water by removing a bolt, applying silicone caulk or other random fixes. Now my rear tail light is so dim it's nearly undetectable and the dealership wants to charge $1600 to fix it. But I read that even though dealers replace the lights, the problem persists because the problem with design is not fixed. No warning lights to tell me my light was out. My son told me he noticed it when I visited him a few days ago. No inspection has been done. You can see water inside that's filled up the light component. I drive this vehicle less than 1000 mi per month. It can pretty much be inspected at any time in my driveway. The problem doesn't need to be confirmed by a dealer. I can take a picture. It's water in a tail light. Very obvious.

Type: Vehicle, Vehicle: 2020 DODGE DURANGO, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2023
Jul 2021 Injury

There is a very sharp side on the back rear taillight that connects with the lift gate. This razor sharp edge has cut myself, husband, and almost my son. The only thing that saved him from getting cut was the sleeve on his shirt. I have reported this issue to Chrysler. An investigation is in process. The man came out to take pictures he also agreed this was a safety issue. Both my husband and I have been left with permanent scars.

Type: Vehicle, Vehicle: 2020 DODGE DURANGO, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2021

Trend Over Time

Complaints by year

Quick Summary

The 2020 Dodge Durango has 2 EXTERIOR LIGHTING,STRUCTURE complaints on file. Review the timeline above for detailed owner experiences.