2016 Ford Edge Brakes

Unable to get parts/repair for NHTSA Safety Recall 20V-469 - since May 2021. Even tried calling the Ford Customer Relationship Center and was placed on hold for 30 min and then it disconnected. I would like for the part to be shipped directly to Long Lewis Ford of Hoover, AL in c/o of my name and vehicle, so they will call me when it arrives and I can come in to get replaced. Every time I call they don't have parts, as they only get a few at a time and are already spoken for. I am frustrated to keep calling and taking time to get this safety recall fixed on my own behalf. I would appreciate your help. Thank you.

Brake pedal went straight to floor and no brakes. The emergency brake did not work either. Fluid near right rear wheel.

I was told parts for the safety recall would be in at the end of 2020. Were now almost halfway through 2021 and the parts are still unavailable. I did receive a letter from Ford about the safety recall and that parts were in and to call and schedule the maintenance appointment. I scheduled an appointment for this month, June 2021 and now they tell me parts are still not in and not expected till mid July 2021. My husband and I have one car and if something were to happen that would be terrible. Our lives are important and we drive our son around, we don’t feel safe knowing our brakes could not work properly.

Left rear brake line split like the front brake lines that have already been recalled

I RECEIVED WORD OF A RECALL ON THIS VEHICLE. I HAVE CALLED MY FORD DEALER THREE TIMES OVER A PERIOD OF SEVERAL (9?) MONTHS. THEY KEEP TELLING ME THE PART(S) ARE NOT YET AVAILABLE.

For the SECOND time, a brake has failed on this vehicle. The first was passenger-side brake line rupture in 2019, which was repaired under warranty. Yesterday the driver’s side brake line ruptured while awaiting for recall repair to be done.

FORD RECALL 20V-469 I. RECEIVED A LETTER ABOUT BREAK LINE ISSUES FO THE FORD EDGE I OWN. IT HAS 30,000 MILES ON IT. 2 WEEKS AGO IT WENT THROUGH 30,000 MILE CHECKUP, INCLUDING BRAKES. TOLD THEY WHERE FINE, NO ISSUES. AND THAT FORD STILL DID NOT HAVE THE RECALL PROCEDURE IN PLACE AND CAN NOT GET RECALL REPAIR. BU I SHOULD JOT WORRY, MY BRAKES ARE FINE. THEY AREN'T. I WAS DRIVING AND THE LINES BROKE. I HAD NO BRAKES. I WAS LUCKY AND DID NOT CRASH. THE CAR CAN NOT BE DRIVEN. FORD IS SAYING I'LL HAVE TO PAY FOR THE REPAIRS UNTIL THE PROCEDURES COME OUT AND I CAN THEN FILE FOR REIMBURSEMENT. I LUCKILY DID NOT TURN INTO THE HIGHWAY. I WAS LUCKY I DID NOT CRASH INTO ANYONE. I HAD NO BRAKES. THE 'LEAK' OCCURRED WHEN THE LINES BROKE. THIS IS DIFFERENT THEN WHAT THE LETTER SAYS. THEY ACT LIKE IT WILL LEAK AND YOU WILL BE FINE AND LINES WILL BE REPLACED. I HAD NO WARNING. I ASKED FORD TO FIX THIS AND CHECK THEM. FORD KNOWS THESE ARE BAD LINES, BUT ARE NOT FIXING THEM YET. I HAD TO PUT MY LIFE IN DANGER, ALONG WITH OTHERS AROUND ME, BECAUSE OF THIS. FORD SHOULD BE FIXING THE CARS NOW. THEY KNOW WHAT VIN CARS HAVE THE PROBLEM. I WAS GOING TO DRIVE THIS CAR ON MOUNTAIN ROADS THIS WEEK, NOW IT IS SITTING AT FORD. IF I WAS DRIVING IN THOSE ROADS, THAT WOULD HAVE BEEN AWFUL. THIS ISN'T A SMALL PROBLEM. IT'S A LAWSUIT PROBLEM IF FORD DOESN'T FIX THE CARS. THEY COULD SAFE SOME LIVES BY TAKING CARE OF THIS NOW. THEY SENT THE LETTERS OUT IN SEPTEMBER. IT'S SCARY TO DRIVE AND THEN HAVE NO WAY TO STOP, EXCEPT HOT SOMETHING. OR BEING LUCKY AND GOING SLOW ENOUGH THAT YOUR EMERGENCY BREAKS WORK. FORD CLEARED MY CAR TO DRIVE, SPECIALLY THE BRAKES, AND THEN THE BRAKES BREAK. THIS IS THE RECALL PROBLEM. THEY COULD HAVE OREVENTED THIS. VERY UPSET. AND WORRIED FOR OTHER A FORD EDGE DRIVERS. I WAS DRIVING IN TOWN, URBAN CITY. I WAS IN MOTION. AMD THE BRAKES BROKE. 30,000 MILES.

FRONT BRAKE HOSE LEAK. LEFT HOME AND IT WAS FINE, A FEW MILES LATER I NOTICED THE BRAKE PEDAL NEEDING MORE PRESSURE AND GOING FARTHER DOWN EACH TIME I STOPPED. CAR WAS SLOW TO STOP. I DROVE TO AN AUTOZONE AND THEY CHECKED AND SAW I HAD NO BRAKE FLUID. I KNEW THERE WAS A RECALL AND EVEN ASKED ABOUT IT A WEEK PRIOR AT THE DEALERSHIP DURING A 60K MILE SERVICE. I GOT IT TO THE DEALERSHIP AND THEY REPLACED THE HOSE WITH THE SAME DEFECTIVE PART - I GOT 60K MILES OUT OF THE FIRST ONE SO I'M NOT TOO WORRIED BUT THEY ONLY CHANGED THE HOSE ON ONE SIDE SO I ASSUME IT'S LIKELY TO HAPPEN AGAIN ON THE OTHER SIDE? DID NOT CHARGE ME AND LIKE THE OTHERS, I'LL KEEP WAITING FOR THE RECALL TO ISSUE A FIX.

I HAVE HAD THE FRONT BRAKE LINE RUPTURE IN MY 2016 FORD EDGE, HAD IT REPLACED OUT OF POCKET EVEN THOUGH IT'S A RECALL. I CALLED FORD THEN TO TELL THEM THEY TOLD ME TO TAKE IT TO FORD TO GET IT FIXED THE FIRST OF THE YEAR AND THEY WILL REIMBURSE ME FOR WHAT I HAD FIXED; THEN THEY HAD ME SIT THEIR AND HOUR FOR THEM TO TELL ME THAT THEY DIDN'T HAVE THE PART AND THEY WILL CALL ME WHEN THEY GET. NEVER GOT A CALL BACK AND NEVER GOT REIMBURSED. THEN IT RUPTURED AGAIN TRIED TO GET IT FIXED THEY TOLD THAT I HAVE TO WAIT FOR THE PARTS TO COME IN AFTER I GOT TOLD THEY WOULD HAVE THE PARTS THE FIRST OF THE YEAR. THEY REFUSE TO HELP ME AND REFUSE TO GET ME A LOANER. SO I'M STUCK WITH A CAR WITH NO BRAKES THAT ALMOST CAUSED ME TO CRASH TWICE NOW.

AFTER SHOPPING, I APPLIED THE BRAKE TO START THE CAR. I HEARD A POP AND THE PEDAL WENT TO THE FLOOR. THE FRONT RIGHT BRAKE HOSE RUPTURED. I TOOK THE VEHICLE TO THE DEALER WHO STATED THE RECALLED PART IS IN "ADVANCE NOTICE" AND A FIX ISN'T AVAILABLE. I WAS CHARGED FOR THE FIX (WITH A PROMISE OF REFUND), BUT ONLY ONE SIDE WAS FIXED AND I PRESUME THE OLD PART, WHICH WAS RECALLED, WAS USED TO "FIX" THE CAR. AFTER CALLING FORD, THEY HAD NO UPDATE. THEIR RECALL NOTICE (20S42) STATED THEY EXPECTED THE FIX TO BE READY Q4 2020, BUT IT IS NOT APRIL 2021 WITH NO UPDATE.

IN DECEMBER WE WENT TO DRIVE OUR CAR AND NOTICED THAT THE BREAK PEDAL WENT ALL THE WAY TO THE FLOOR AND BREAK FLUID WAS LEAKING OUT OF IT. FORD SAID THE REAMDY FOR THE RECALL WAS NOT YET AVAILABLE. WE HAD TO PAY OUT OF POCKET FOR THE REPAIR OF THE RIGHT BREAK LINE THEN LAST MY HUSBAND WAS DRIVING AND THE PROBLEM OCCURRED AGAIN WITH THE LEFT BREAK LINE. FORD STILL HAS NO SOLUTION!! IT'S BEEN OVER 6 MONTHS SINCE I'VE BEEN NOTIFIED OF THE RECALL AND I'M ABOUT TO BE OUT $600 TO FIX THE BREAKS ON MY CAR!

I RECEIVED SAFETY RECALL IN MAIL, DATED SEPTEMBER 2020, NHTSA RECALL 20V-469, STATING RECALL FOR BRAKE ISSUE, WITH A RISK OF A CRASH. AS OF MARCH 15, 2021, FORD AND NHTSA WEBSITES SAY RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. I AM VERY CONCERNED ABOUT A BRAKE RECALL AND WOULD LIKE TO KNOW WHAT IS BEING DONE TO GET THIS PROBLEM FIXED.

THE RIGHT REAR BRAKE LOST BRAKE FLUID WHICH CAUSED THE BRAKES TO BE INEFFECTIVE. THIS WOULD HAVE CAUSED ME TO POSSIBILY HAVE AND ACCIDENT OR CAUSE ME TO HIT ANOTHER VEHICLE BECAUSE I WOULDN'T BE ABLE TO STOP. I TOOK THE VEHICLE TO A FORD DEALER WHO FOUND THE LEAK AND REPLACED THE PART. THIS SAME THING HAPPENED TO THE FRONT BRAKES AS WELL. THOSE BRAKES ARE CURRENTLY UNDER A RECALLED FOR THE SAME ISSUE. THERE WERE NO WARNS, LIGHTS OR ANY SYMPTOMS THAT THERE WAS A PROBLEM

THE BRAKES COMPLETELY FAILED (THERE WAS NO CRASH WAS ON A SIDE STREET) 27 FEB 2020 DRIVERS FRONT BRAKE LINE BROKE AND THE BUILD ALL LEAKED OUT . . .COMPLETE BREAK FAILURE A SECOND FAILURE OCCURRED ON 18 DEC 202, THIS TIME WAS NEARING A STOP LIGHT WHEN IT OCCURRED AGAIN, THIS TIME THE FLUID ALL LEAKED OUT TO THE FROM BRAKE ON THE FRONT PASSENGER SIDE IN BOTH CASES THE EDGE HAD TO BE TOWED TO THE FORD DEALER. HAD EITHER OF THESE HAPPENED IN HEAVIER TRAFFIC OR ON AN OFF-RAMP THIS IT WOULD HAVE BEEN AN ACCIDENT. THIS IS NOT ACCEPTABLE

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER :20V469000(SERVICE BRAKES, HYDRAULICS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. SOUTH BAY FORD(5100 ROSECRANS AVE, HAWTHORNE, CA 90250) WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MANUFACTURERS CASE 20542 FRONT BRAKE HOSES FRONT BRAKE FAILURE POSSIBLE, RECALL IN AUGUST, HAV NOT RECEIVED RECALL NOTICE BY MAIL

FORD ISSUES A SAFETY RECALL FOR FRONT BRAKE LINES IN AUGUST OF 2020 AND SAID THERE IS NO REMEDY OF THE ISSUE. HOW IS THERE NO REMEDY? IF THE BRAKE LINE IS LEAKING THE. YOU REPLACE A BRAKE LINE. I ACTUALLY HAD AN ISSUE WITH THIS PRIOR TO THE RECALL COMING OUT, DEPLETED BRAKE FLUID AND COULDN'T HARDLY STOP AND INTERSECTIONS OR LIGHTS.

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE DID NOT IMMEDIATELY STOP, CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER - CAR SENSE LOCATED AT 21 POTTSTOWN PIKE, CHESTER SPRINGS, PA 19425, WHO DIAGNOSED THAT THE BRAKE FLUID HAD LEAKED FROM THE VEHICLE CAUSING THE BRAKING SYSTEM TO MALFUNCTION. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER SLOAN FORD LOCATED AT 415 W LINCOLN HWY, EXTON, PA 1934 AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 20V469000 (SERVICE BRAKES) HOWEVER, THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 60,000.

ONE EVENING IN MAY, 2018, TOOK MY CAR TO GET GAS AND FELT THE BRAKES TOO SOFT. WHEN LEAVING THE GAS STATION, MY BRAKES WENT TO THE FLOOR. PUT EMERGENCY BRAKE ON WITH HAZARD LIGHTS AND WAS ABLE TO COME TO A COMPLETE STOP AT A NEARBY RESIDENTIAL AREA. BRAKE FLUID WAS ADDED WITHIN MINUTES; ALL THE FLUID RAN TO THE GROUND. IT WAS TOWED NEXT MORNING TO THE DEALER. DEALER STATED THE BRAKE LINE HAD A 2" SLASH; SAID ANYTHING COULD'VE CAUSED IT. IT WAS FIXED UNDER WARRANTY. ON MARCH 7, 2020, WENT TO RUN ERRANDS. WHEN I PARKED AT LOT, THE BRAKES FELT SOFT. WHEN LEAVING THE STORE LOT, MY BRAKES WENT TO THE FLOOR, AGAIN! THIS TIME, I'M ALREADY IN TRAFFIC; SCARIEST THING EVER! AGAIN, PUT MY HAZARD LIGHTS AND AT BARELY NO SPEED AT ALL, TURNED THROUGH RESIDENTIAL STREETS TO GET HOME SAFE. AGAIN HAD IT TOWED MONDAY MORNING, BACK TO THE DEALER. I EXPLAINED THAT THIS PREVIOUSLY HAPPENED IN MAY 2018. NEW INVOICE STATES: "LEFT FRONT BRAKE HOSE LEAKING," AND "INSPECT AND FOUND LEFT FRONT BRAKE HOSE SPLITTING/LEAKING; REPLACED LEFT FRONT BRAKE HOSE, BLEED BRAKE SYSTEM, TEST DROVE AND OK AT THIS TIME." THIS TIME? I WAS TOLD THE MAY 2018 ISSUE WAS THE SAME, EXCEPT THAT ONE WAS THE BACK BRAKE HOSE. AND NO WARRANTY THIS TIME; HAD TO PAY OVER $500 FOR REPAIR. VERY DISAPPOINTED THAT FORD HASN'T MADE A RECALL ON THIS ISSUE. I TRAVEL 35 MILES DAILY TO WORK ON THE TOLL ROAD. WHAT AM I TO DO WHEN THIS HAPPENS ON A 60-MILE SPEED LIMIT HIGHWAY? I'M TERRIFIED NOW AND DON'T HAVE MANY OPTIONS FOR GETTING TO WORK. I READ ONLINE THAT OTHERS HAVE HAD THE SAME EXACT ISSUE WITH THE SAME VEHICLE. IF A RECALL ISN'T IN THE WORKS, I'M GETTING RID OF THIS VEHICLE, ALBEIT OUR FAMILY CAR. MY KID'S 2014 FORD FOCUS HAS HAD TRANSMISSION ISSUES FOR YEARS. I CANNOT CONTINUE TO HOPE THAT NOTHING HAPPENS, NOR CAN I CONTINUE TO PAY THIS MUCH MONEY FOR FORD'S MISTAKES. NHTSA, PLEASE - FIND THIS PROBLEM!

ON 6/18/2020, WHILE SITTING IN A PARKING LOT MY VEHICLE WITH THE ENGINE RUNNING AND MY FOOT ON THE PEDAL, THE PEDAL SUDDENLY WENT TO THE FLOOR. NOT REALIZING WHAT HAD ACTUALLY HAPPENED, I DROVE THE 3 MILES HOME; HOWEVER, IN ORDER TO ENGAGE THE BRAKE, I HAD TO STEP VERY HARD ON THE BRAKE PEDAL AND IT TOOK LONGER THAN NORMAL TO GET THE VEHICLE TO SLOW TO A STOP. CONTACTED A REPAIR SHOP, WHO REMOVED AND REPLACED BOTH FRONT BRAKE HOSES AND FLUSHED THE BRAKE FLUID FOR A WHOPPING $510.03. WHEN DOING SOME RESEARCH, I CAME ACROSS RECALL # 20S42. AS FORD WAS AWARE THIS RISK, I DO NOT FEEL I SHOULD BE OUT OF POCKET THE $500+ I WOULD ALSO LIKE TO ENSURE THAT THE HOSES USED TO REPLACE THE ORIGINALS ARE TRUE FORD PARTS; AS, ACCORDING TO FORD, THE PARTS ARE NOT YET AVAILABLE FOR INSTALL.

SUDDEN LOSS OF BRAKING ABILITY. ALMOST RAN INTO REAR OF ANOTHER CAR AT STOPLIGHT BECAUSE CAR WOULD NOT STOP IN SUFFICIENT TIME. IN TOWN ON CITY STREET WHEN HAPPEN SUDDENLY. ALSO HAD THE GRANDCHILDREN IN CAR AT THE TIME.

AS I WAS DRIVING MY 2016 FORD EDGE, I WENT TO STOP AND AS I PRESSED THE BRAKE, IT SLOWED AT THE POINT TO WHERE IT SHOULD HAVE BEEN COMING TO A FULL STOP, THEN THE PEDAL RELEASED AND WAS PUSHED ALL THE WAY TO THE FLOOR BEFORE IT CAME TO A FULL STOP. THE NEXT FEW STOPS...THE SAME THING HAPPENED. I CALLED MY FORD DEALERSHIP AND ASKED IF IT COULD BE LOW ON BRAKE FLUID, EVEN THOUGH NO INDICATOR DISPLAYED ON MY DASH. THEY SAID IT COULD BE A NUMBER OF THINGS. BUT AS I CONTINUED TO DRIVE AND STOP, IT GOT WORSE. THANKFULLY, INSTEAD OF JUMPING ON THE HIGHWAY, I TOOK ALL BACK ROADS TO THAT DEALERSHIP. AS SOON AS THE TECH GOT IN THE DRIVERS SEAT AND PUSHED THE PEDAL, TO TAKE FOR A TEST DRIVE, HE TOLD ME 'THIS THING IS NOT GOING ANYWHERE'. HE GOT UNDERNEATH, HAD ME PUSH THE PEDAL, AND FLUID 'SPRAYED LIKE A WATER FOUNTAIN.' HE SAID HE CAN SEE THAT THE BRAKE LINE HAD SPILT. THIS WAS THE DRIVERS SIDE (LEFT FRONT) BRAKE LINE.

PUSHED THE BRAKE PEDAL BACKING OUT OF MY GARAGE AND HEARD A POP SOUND, PEDAL WENT TO THE FLOOR. WITH BRAKE FLUID I WAS ABLE TO DRIVE TO A LOCAL REPAIR SHOP, THOUGH AS I APPROACHED STOP SINGS AND SIGNALS THE CLOSER I GOT TO STOPPING, THE PEDAL WOULD DROP CLOSE TO THE FLOOR AND CONTINUE TO COAST UNTIL I STEPPED HARD ON THE PEDAL TO STOP IT. I WAS TOLD (AS I HAVE SEEN IN AT LEAST ONE OTHER REPORT ON THIS SITE) THAT THE RIGHT FRONT BRAKE LINE HAD A CUT ON IT AND HAD EXPLODED. I DOUBT A ROAD HAZARD CUT THE LINE BUT SUSPECT AN ISSUE WITH THE PART ITSELF. *TR

TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING, THE BRAKES FAILED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT STATED THAT THERE WAS NO BRAKE FLUID IN THE VEHICLE AND THE BRAKE EMERGENCY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

11/2018 - WHILE PARKED IN MY DRIVEWAY I PRESSED BRAKE TO START CAR, CAR JERKED AND PEDAL WENT TO THE FLOOR. I PUMPED BRAKES AND THEY SEEMED TO BE OKAY. STARTED DRIVING AND PEDAL WENT TO THE FLOOR AGAIN WHEN I WAS BRAKING. WAS ONLY ABLE TO STOP BY PUMPING BRAKES. DEALER STATED THAT A FRONT BRAKE LINE RUPTURED AND REPAIRED THE LINE. VEHICLE WAS 2 YEARS OLD. WITH UNDER 36,000 MILES ON 1/27/2020 WHILE DRIVING ON A CITY STREET, I PRESSED THE BRAKE PEDAL AND HEARD A LOUD BANG AND THE PEDAL WENT TO THE FLOOR. I TRIED PUMPING THE BRAKES AND HEARD ANOTHER BANG WITH THE PEDAL GOING TO THE FLOOR AGAIN. I WAS DOWN THE STREET FROM MY HOME SO I WAS ABLE TO GET THE CAR HOME AND CALL A TOW TRUCK. I HAD IT TOWED TO A PRIVATE MECHANIC WHO STATED THAT BOTH FRONT BRAKE LINES HAD RUPTURED.