22 complaints reported

2018 Ford Edge UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
22
Crashes
1
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jan 2026

Ford has recalled over 2.9 million vehicles, including 2015–2018 Ford Edge models, due to a faulty transmission shifter cable bushing that can degrade and detach. This defect may prevent the vehicle from shifting into the intended gear (specifically Park), creating a risk of unexpected rollaway and injury. I ALMOST HAD A BAD CAR ACCIDENT MY. CAR WAS IN PARK AND STARTED ROLLING BACKWARDS MAKING THIS LOUD SCREECHING NOISE THIS WAS AFTER THE RECALL WAS ALLEGEDLY REPAIRED AND NOW THEY WONT FIX THE ISSUE AND ITS AFFECTED THE TRANSMISSION... THERE WERE NO WARNING MESSAGES AT ALL.. FORD IS TELLING ME I HAVE TO PAY 7,200 DOLLARS FOR A REPAIR THEY DIDN'T FIX PROPERLY NOW I CANT EVEN DRIVE MY CAR ITS STILL IN THEIR POSSESSION

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jan 2026
Sep 2025

The back-up camera failed in August of 2024. The camera displayed a blank or distorted image (it changed as put in reverse) on the center display screen when the vehicle was put in reverse AND on occasion displayed a message on the center display screen that the rear-view camera is unavailable. The vehicle is available for inspection. THE REAR-VIEW CAMERA FAILURE REDUCED OR DISTORTED THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. This specific failure is under a current/new recall: Sep 08,2025 Manufacturer Recall Number 25S89 NHTSA Recall Number 25V572. Yes, this vehicle was inspected AND repaired by Greenway Ford, 9001 E. Colonial Drive, Orlando, FL 32817 for which I paid them $1,260.02 on 8/28/2024. I do not recall any different warnings, messages or other symptoms other than those already described here within.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Aug 2024
Jul 2025

Panaramic sunroof cracked on inside portion of the vehicle, concerned it might shatter. There is also a crack on the outside portion. It Is over $1000 to replace. Alot of customers have complained about this issue and adding this one to it

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Mar 2024
Jun 2025

The rear lift gate will not open and it operates some time and cannot be open at all and no warning lights come on

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jan 2025
Jun 2025

Recall Rattling, car won't start

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jun 2025
Sep 2023

2018 FORD EDGE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER STATED THE REPAIRS WERE MADE ON 12/19/2022.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Sep 2023
Sep 2022

I received a recall letter in the mail July of 2022, I called several Ford dealerships and they informed me that they had not received the parts for this recall as of yet and I would just have to wait to receive the second letter in the mail. I have waited and waited and waited. This past weekend September 10, 2022, I was driving with my oldest and youngest children in the car when my vehicle went from drive to reverse. I was able to get the vehicle back in drive and continue to drive to our friends house. As i placed the car in park it registered in reverse I could not let go of the brake or I would start moving in reverse this scared me because my vehicle was not registering in park even though it was in park. My vehicle was turned off and still continued to register in reverse then drive then sport mode then in reverse again. I was able to get the vehicle in neutral after some time, but this frightened myself and my children. I called the Ford dealerships and Ford corporate for assistance in the matter and none were helpful as the parts will not be released until December of 2022. I am a single parent, who relies on my vehicle not only to transport myself and my children, but to transport us safely there. I have just gone into remission from having cancer and rely on my vehicle to go to important appointments and all the stress of this has a very real possibility of causing the cancer to come back. Ford has failed me in both categories.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Oct 2022
Mar 2022

My 2018 Ford edge coolant was leaking into my engine causing my oil to turn carmal color.My car only has 81000 miles on it. I had just turned my car on and white smoke came out of the exhaust pipes and then my car light came on that the car was overheated.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Oct 2022
Mar 2022

The contact owns a 2018 Ford Edge. The contact stated that after a cold start, the coolant temperature too high warning message appeared on the instrument panel while the vehicle was idle. The contact restarted the vehicle but the service message returned. Due to the failure, the vehicle was towed to the dealer where the mechanic discovered that coolant had leaked into the cylinder head, causing the engine block to crack, resulting in engine failure. The manufacturer was also notified of the failure and informed him that there were no recalls on the vehicle for the failure. The vehicle was not repaired. The failure mileage was 64,000.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Sep 2022
Oct 2021

The turn signal randomly loses its tick-tock sound even when the turn signal is active. It happened since I own this brand new car.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Oct 2021
Apr 2021

I HAVE A CRACKED GLASS IN MY PANORAMIC ROOF ON MY 2018 FORD EDGE SPORT. LOCAL FORD DEALER WAS NO HELP IN GETTING FIXED AND MY EXTENDED WARRANTY WILL NOT FIX GLASS. INSURANCE COMPANY IS INVOLVED BUT THERE ARE NO SHOPS WANTING TO FIX GLASS CRACKING. THIS IS A KNOWN DEFECT ALONG WITH THE EXPLODING GLASS SUNROOFS ON CERTAIN YEARS OF EDGES. SOMETHING NEEDS TO BE DONE. MY CAR WAS SITTING WITH NOTHING THAT COULD HAVE HIT IT. HAPPENED WITH TEMPERATURES CHANGING.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Mar 2021
Feb 2021

While driving on the freeway in California, the drivers side visor came lose and hit me in the face and blocked my vision and almost caused an accident at 70 mph. The visor remained attached by the visor light wire. this happened on 10/4/21.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Apr 2021
Oct 2020

THE FORD SYNC SYSTEM STOPPED WORKING I CAN NOT CHARGE MY PHONE THE RADIO DOESN'T PLAY NOR DOES THE BACK UP CAMERA WORK ON THE VEHICLE

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Nov 2020
Jan 2020

MY CAR WILL RANDOMLY SHUT DOWN WHILE I AM DRIVING. IT HAS HAPPENED DRIVING IN THE CITY I LIVE IN AND ALSO ON THE HIGHWAY GOING 75 MPH. I HAVE TO PULL OVER AND RESTART THE VEHICLE. THIS STARTED IN NOVEMBER 2018 AND STILL HAPPENS. I HAVE HAD IT LOOKED AT BY THE DEALERSHIP AND FORD HAS SENT FIELD SERVICE ENGINEERS THAT HAVE NOT BEEN ABLE TO FIND A TROUBLE CODE THAT IS HAPPENING. IT HAS BEEN LOOKED AT BY 2 DIFFERENT ENGINEERS DUE TO THE BBB COMPLAINT THAT WAS FILED. THE CAR IS A LEMON ACCORDING TO TEXAS LEMON LAW BUT FORD WILL NOT RECOGNIZE THE PROBLEM SINCE THEY CANNOT FORCE AND INTERMITTENT PROBLEM TO PRESENT ITSELF. THIS IS DEFINITELY A SAFETY HAZARD AS THE CAR HAS STOPPED IN TRAFFIC AS WELL. WHEN IT HAPPENS, THERE IS NOTHING THAT COMES UP, THE DASH JUST GOES BLANK AND THE ENGINE STOPS.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Oct 2018
Nov 2019

THE HATCHBACK SLAMS. I'VE RETURNED THE VEHICLE SEVERAL TIME AND TOLD IT'S NORMAL.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Aug 2018
Nov 2019

PROBLEM WITH TRANSMISSION HAS BEEN CHANGE FEW MONTHS AGO SUV CONTINUE SHOT DOWN BATTERY DRAIN CHANGE TWICE.I WAS TOLD BY FORD MECHANICS SIX SENSES TRUCKING SYSTEM DRAINS BATTERY TRUCKING SYSTEM NEEDS TO BE DISCONNECTED MAY BE WILL FIX SHOT DOWN PROBLEM

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Aug 2019
Jul 2019

ON JULY 12, 2019 I WAS DRIVING MY 2018 FORD EDGE THAT I PURCHASED ON SEPTEMBER 3, 2018, 75 MPH ON THE INTERSTATE AND MY PANORAMIC SUNROOF EXPLODED. THERE WERE THREE ADULTS IN THE CAR AND FORTUNATELY, NO ONE WAS INJURED, BUT WERE SHOWERED WITH PIECES AND SHARDS OF GLASS, ESPECIALLY THE PASSENGER IN THE BACK SEAT. THROUGH CONVERSATIONS WHILE RECALLING THE INCIDENT AMONGST THE THREE OF US, THERE WAS A LOUD POP AND THEN IT SHATTERED. TO OUR BEST KNOWLEDGE, NOTHING HIT THE SUNROOF. I HAD TO HAVE MY VEHICLE TOWED AS THERE WAS SO MUCH GLASS THAT IT WAS NOT SAFE TO DRIVE. THE FIRST DEALERSHIP TOLD ME THAT DUE TO SCRATCH ON SUNROOF AND THE AIR CONDITIONER BEING ON, THIS CAUSED CABIN PRESSURE AND ULTIMATELY THE EXPLOSION OF THE SUNROOF. WE DID HAVE IT TOWED TO OUR DEALERSHIP AND THEY SAY SOMETHING HIT IT TO MAKE IT SHATTER. BOTH DEALERSHIPS TOLD ME THAT IT IS NOT COVERED UNDER MY WARRANTY SO I DID TURN IT IN TO MY INSURANCE. I FIND IT IRONIC THAT THEY HAD DIFFERING CONCLUSIONS. NEEDLESS TO SAY, THIS HAS BEEN AN UNFORTUNATE LEARNING LESSON. AS OF NOW, I DO NOT HAVE MY VEHICLE BACK, 16 DAYS LATER. I HAVE EXPRESSED MY DISAPPOINTMENT WITH MY DEALERSHIP AND WILL ALSO FILE A COMPLAINT WITH FORD, BUT KNOW NOTHING WILL HAPPEN. I APPRECIATE THAT I AM ABLE TO FILE THIS COMPLAINT AND HOPE THAT ANY OTHERS THAT THIS HAPPENS TO WILL DO THEIR RESEARCH AND KNOW THAT IN ORDER FOR A CHANGE, A REPORT TO YOU NEEDS TO HAPPEN.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Dec 2019
May 2019

ON JULY 25TH 2019 I WAS LEAVING I40/I85WHEN I HEARD THE LOUDEST EXPLOSION. ON INSPECTION MY BACK, DRIVERS SIDE PASSENGER WIDOW HAD BLOWN OUT. THE POLICE CM AND CHECKED MY CAR AND NO PROJECTILE WAS FOUND. MY PAINTWORK ON THAT DOOR IS ALL DAMAGED WHERE THE GLASS FLEW OUT. LUCKILY NOBODY WAS IN THAT SEAT. I TOOK IT TO THE DEALER AS ITS UNDER WARRANTY AND HE AGREED WITH ME AND SAID HE HAD SEEN THIS HAPPEN BEFORE. FORD WILL NOT ENTERTAIN THAT THE GLASS WAS FAULTY AND HAVE SAID NO TO MY REPAIR. IF YOU POST PROBLEMS IN THE FORD FACEBOOK PAGE THEY CONSTANTLY DELET THEM TO HIDE ANY ISSUES FROM OTHERS. THERE SEEMS TO BE OTHERS ON FORUMS WITH THIS CAR AND OTHERS FROM FORD 'S WITH FACTORY TINTED GLASS HAVING BLOW OUT ISSUES. IF THE THIS HAD HAPPENED IN MY DOOR I WOULD HAVE LOST CONTROL OF MY CAR. THIS NEED LOOKING INTO.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jul 2019
May 2019

WHILE TRAVELLING IN THE LEFT LANE, OF A THREE LANE HIGHWAY, NEXT TO A SEMI-TRACTOR TRAILER, THE TRUCK CHANGED LANES INTO MY LANE. I WAS FULLY IN THE LANE WHEN HE SIGNALED A CHANGE AND BEGAN TO MOVE OVER. I ACTIVATED THE VEHICLE HORN AND BRAKED HARD BUT, IT WAS APPARENT THAT HE NEVER HEARD THE HORN AS THE OPERATOR CONTINUED INTO MY LANE. THIS HAS HAPPENED TWICE IN THE LAST YEAR. (SAME SCENARIO) (THE VEHICLE HORN IS ABOUT AS LOUD AS A 1965 VW BEETLE.) I BROUGHT THIS FORD EDGE TO SUNNY SIDE MOTORS, HOLDEN, MA. I WAS INFORMED, AND PROVIDED A FORD COMPUTER PRINTOUT THAT THIS THAT THIS YEAR 2018 EDGE, HAD ONE OF THE TWO HORNS DELETED BY THE MANUFACTURER. INSTEAD OF THE TWO, HI/LO HORNS PROVIDED ON THIS AND ALL OTHER VEHICLES FOR MANY MANY YEARS, MY 2018 EDGE HAS ONLY ONE HORN. THIIS HORN IS ABSOLUTELY ANEMIC AND CAN NOT BE HEARD IN TRAFFIC AND I BELIEVE THIS IS AN UNACCEPTABLE, SERIOUS SAFETY HAZARD. HAD IT NOT BEEN FOR MY SKILLED EMERGENCY EVASIVE MANEUVERS, THERE SURELY COULD HAVE HAD DISASTROUS RESULTS. ( I HAVE HAD MANY YEARS TRAINING IN EMERGENCY VEHICLE OPERATION.) THIS IS A SERIOUS SAFETY HAZARD!!!!!

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jun 2019
Apr 2019 Crash

THE PASSENGER DOOR OPENED UP AND THE VEHICLE SHUT DOWN COMPLETELY. I LET HERTZ KNOW THAT THERE IS A RECALL ON THE VEHICLE AND THEY SAID THERE ISN'T BUT I CLEARLY SEE THAT THERE IS

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Apr 2019
Oct 2018

WHILE DRIVING ON A MAJOR INTERSTATE AT APPROX. 70MPH THE PANORAMIC MOON ROOF SUDDENLY SHATTERED. PIECES OF GLASS ENTERED THE PASSENGER COMPARTMENT THROUGHOUT THE FRONT AND BACK SEATS.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Aug 2018
Feb 2018

RADIO WAS NOT PICKING UP LOCAL STATIONS. NEW ANTENNA ASSEMBLY WAS INSTALLED. STILL HAVE WEAK RADIO RECEPTION ON A FEW LOCAL STATIONS.

Type: Vehicle, Vehicle: 2018 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jan 2018

Trend Over Time

Complaints by year

Quick Summary

The 2018 Ford Edge has 22 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.