2011 Ford Escape FUEL/PROPULSION SYSTEM

Leaking gas from gas tank where the fuel delivery pipe enters the tank

The fuel pump was replaced and a new one was installed and now the engine is misfiring really hard and when the vehicle is placed in drive or reverse the engine tries to stall. The mechanic is saying that I will have to purchase a fuel rail pressure sensor that controls the fuel to each fuel injector. If this item or the whole fuel system is on a Recall List. Then I shouldn't have to pay anything to have it repaired and replaced by the Dealership. I do need to be notified about this issue immediately. This is a 2011 Ford Escape XLT AWD 4dr SUV with 3.0 V6 Flex Fuel system.

I TRIED TO GET FUEL LATE AT NIGHT IN WINTER WARNING AFTER WORK AND UPON DOING SO, THE NOZZLE AT THE GAS STATION WOULD NOT FIT PROPERLY TO FUEL THE TANK. GAS BEGAN TO LEAK OUT AS I WAS FUELING THE VEHICLE, SQUIRTING UP ONTO MY BODY AND CLOTHING. I DID NOT UNDERSTAND WHY THE NOZZLE DID NOT FIT, HOWEVER I NEEDED DESPERATELY TO GET GAS SO THAT I COULD RETURN HOME IN A MOUNTAINOUS AREA WHERE I LIVE. I TRIED FILLING THE GAS TANK SLOWLY TO NO AVAIL. THEN I PROCEEDED TO ANOTHER GAS STATION AS THERE ARE NOT MANY AROUND, AND AGAIN NOZZLE WOULD NOT ENTER THE TANK. THIS TIME I COULDN'T EVEN TURN ON THE PUMP. AFTER INSPECTING THE SITUATION, I COULD SEE THAT THE FUEL TANK AREA LOOKED AS THOUGH THE HOLE FOR THE TANK NO LONGER ACCEPTED NOZZLES, THE FUEL FILLER AREA SEEMED TO HAVE SLIPPED AND I NOW I AM UNABLE TO GET GAS AT ALL. THERE WAS NO WARNING- THIS JUST HAPPENED SUDDENLY, PUTTING ME IN A DANGEROUS SITUATION, WITH GASOLINE ON MY CLOTHING, FREEZING TEMPERATURES AND NEARLY STRANDED. LUCKILY I HAD ENOUGH GAS TO GET HOME, HOWEVER I CAN NOT FUEL MY TANK AND THIS COULD HAVE BEEN A DIRE STRAIGHTS EMERGENCY.

I HAVE CALLED FORD MANY TIMES, AS I HAVE THE SAME PROBLEM ALL THE TIME, IT SHOWS THAT MY CAR HAS AN EVAPORATIVE EMISSION SYSTEM LEAK CODE P0457. THIS IS THE 4TH TIME THAT SHOWS THE SAME PROBLEM EVEN AFTER 'FIXING'. FORD ESCAPE HAD THIS RECALL IN 2016 BUT FOR SOME REASON I WAS NOT SENT A NOTICE.

THE GAS TANK IS FAULTY. SUDDENLY, IT WILL NOT HOLD GAS. GAS BEGAN TO POUR OUT AFTER I HAD FILLED THE TANK JUST A FEW MINUTES BEFOREHAND. I NOTICED THE GAS POURING OUT WHEN THE VEHICLE WAS STATIONARY AND PARKED IN OUR GARAGE. THERE HAS BEEN NO ACCIDENT OR EXTERNAL DAMAGE TO THE CAR TO CAUSE THIS ISSUE. I READ THAT SOME 2011 FORD ESCAPES WERE RECALLED FOR THIS VERY ISSUE, BUT MY VIN DOES NOT APPEAR IN THE DATABASE AND CUSTOMER SERVICE ADVISED THAT I FILL OUT THIS FORM.

MY CAR ALWAYS SHOWS A CHECK ENGINE LIGHT AND THE READINGS- SHOWS THAT THERE IS A LEAK, THEY HAVE CHANGED 4 TIMES THE PURGE VALVE. THE LIGHT GOES OFF FOR A FEW WEEKS AND THEN COME BACK AGAIN. IT SHOWS THE SAME PROBLEM ALL THE TIME. THE LIGHT COMES ON WHILE DRIVING OR PARK.

RECEIVED NOTICE OF RECALL IN DEC 2017, CALLED KENDAL FORD IN ANCHORAGE FOR SCHEDULING OF REPAIR. THE SERVICE DEPARTMENT STATED THAT THEY DID NOT HAVE THE PART NEEDED AND WOULD CALL WHEN IT CAME IN. OCTOBER 2018, CALLED KENDALL AFTER RECEIVING SECOND NOTICE. THE SERVICE DEPT. SAID THEY'D CALL WHEN IT CAME IN. KENDALL FORD SERVICE DEPT. 866-957-4040. THIRD NOTICE RCVD 7/12/2019. CALLED AGAIN AND, TERESA, STATED THEY'D CALL WHEN THE PART CAME IN. THREE YEARS TO GET A PART IS OUTRAGEOUS. THE FORD DEALER HAS DEMONSTRATED BEYOND ANY DOUBT THAT THEY DON'T CARE ABOUT RECALLS, UNABLE TO BE TRUTHFUL, AND HAVE NO CONCERN ABOUT ANYTHING BUT MONEY.

THIS VEHICLE HAD A RECALL REGARDING THE FUEL DELIVERY MODULE REPAIRED IN MAY 2019 (BY CHAPMAN FORD IN HORSHAM, PA), JUST BEFORE I BOUGHT THE CAR IN JUNE. IN LATE AUGUST 2019, THE CAR WAS HAVING DIFFICULTY STARTING. I BROUGHT IT TO MY LOCAL FORD DEALERSHIP (FULLERTON FORD IN SOMERVILLE, NJ). THEY INSISTED CHAPMAN FORD DID A POOR JOB WITH THE RECALL REPAIR (SPECIFICALLY CONNECTING THE FUEL PUMP) AND FORD CORPORATE AUTHORIZED FULLERTON TO FIX CHAPMAN'S POOR WORK (FREE OF CHARGE FOR ME). A FEW DAYS AGO, THE VEHICLE FAILED TO START EVEN WHEN JUMP STARTED. THE LOCAL FORD DEALERSHIPS (MALOUF FORD IN NORTH BRUNSWICK, NJ AND FULLERTON FORD) SAID THEY DIDN'T HAVE AN OPENING TO WORK ON THE CAR FOR 3 WEEKS. I WANTED TO TAKE THIS VEHICLE TO A FORD DEALERSHIP BUT I CAN'T AFFORD TO BE OUT OF A VEHICLE FOR 3 WEEKS SO I TOOK THE CAR TO A PRIVATE SHOP (QUALITY AUTO CENTER IN FRANKLIN PARK, NJ) . THE PRIVATE SHOP DIAGNOSTICALLY PROVED THE FUEL PUMP NO LONGER WORKS. THE PRIVATE SHOP REPLACED THE FUEL PUMP AND THE VEHICLE NOW WORKS AGAIN. THIS IS INDEED AN OLDER VEHICLE, BUT I THINK THE TIMING IS ESPECIALLY SUSPICIOUS THAT THE FUEL PUMP FAILS SHORTLY AFTER IT HAS BEEN HANDLED MULTIPLE TIMES FOR RECALL REPAIR. FURTHERMORE, CHAPMAN FORD WAS DEEMED BY FORD CORPORATE TO DO A SUBPAR RECALL REPAIR. I CALLED FULLERTON FORD AND FORD CORPORATE ABOUT POTENTIAL LIABILITY BUT THEY DIDN'T SEEM INTERESTED TO ENTERTAIN BECAUSE I WASN'T ABLE TO BRING MY CAR TO THE DEALERSHIP FOR INSPECTION.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CONTACT DID NOT CALL THE DEALER. THE MANUFACTURER CALLED THE CONTACT ABOUT THE RECALL BUT WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT

I HAVE HAD ISSUES WITH A CHECK ENGINE LIGHT THAT LIGHTS UP ALL THE TIME ON THE CAR. IT WILL ALSO SAY "CHECK FUEL FILL INLET" WHEN I PUMP GAS. THE CODE READS P0455 WHICH MEANS THE ENGINE COMPUTER RECOGNIZES A LARGE LEAK IN THE EVAPORATIVE EMISSION CONTROL SYSTEM (EVAP). THE VEHICLE'S EVAP SYSTEM IS SEALED, IT'S MAIN PURPOSE IS TO PREVENT GASOLINE VAPORS IN THE FUEL TANK FROM ESCAPING INTO THE ATMOSPHERE. I AM NOT SURE IF ONE OF THE RECALLS PERTAINS TO THIS, BUT THIS IS AN ONGOING PROBLEM FOR ME. SO MUCH SO, THAT I HAVE STOPPED DRIVING THE CAR IN FEAR FOR MY SAFETY AND MY FAMILY.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (FORD OF BRANFORD, 301 E MAIN ST, BRANFORD, CT 06405, (203) 488-8321) AND (BOB THOMAS FORD INC, 2215 DIXWELL AVE, HAMDEN, CT 06514, (203) 281-7500) WERE UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE PART HAD BEEN UNAVAILABLE FOR AN EXTENDED PERIOD OF TIME FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE DEALER (HAGEN FORD, INC, 3980 N EUCLID AVE, BAY CITY, MI 48706, (989) 684-4600) WAS UNABLE TO VERIFY WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT NOTICED STRONG FUEL FUMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA RECALL NUMBER16V777. FORD DEALERSHIPS IN AND AROUND RACINE AND MILWAUKEE WISCONSIN DO NOT CARRY PARTS TO FIX DESPITE RECALL NOTICE.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEWIS FORD IN FAYETTEVILLE, KENTUCKY) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A RECALL NOTICE FROM FORD DEC 2016 REFERENCING NHTSA SAFETY RECALL 16V-777. AUG 2017 I STILL HADN'T HEARD ANYTHING SO I ASKED FORD WHAT WAS GOING ON USING FORD WEBSITE LIVE CHAT. EBONEE SAID PARTS STILL NOT AVAILABLE. JAN 2018 GOT ANOTHER LETTER SAYING PARTS NOW AVAILABLE. CALLED DEALERSHIP THEN AND AGAIN TODAY 4/11/18 & THEY SAID STILL NOT AVAILABLE. VERY FRUSTRATED AND CONCERNED ABOUT WHAT MIGHT HAPPEN DUE TO POSSIBLE FUEL LEAK. WE WANT THIS FIXED BUT NO ONE SEEMS TO BE ABLE TO HELP.

EXPERIENCE SURGING AND STUMBLING UNDER THROTTLE UP

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (WORLD FORD PENSACOLA, 6397 PENSACOLA BOULEVARD, PENSACOLA, FL 32505) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RECALL NOTICE ISSUED IN NOVEMBER 2017 AND PERSISTENT CALLS TO DEALER (EVERY MONTH) HAVE NOT PRODUCED A REASONABLE ESTIMATE OF WHEN THE PARTS REQUIRED TO COMPLETE THIS RECALL. THE ANSWER PROVIDED BY DEALER EVERY MONTH FOR THE LAST 11 MONTHS THE CUSTOMER HAS CALLED HAS BEEN "THE PARTS ARE BACKORDERED" AND NO ESTIMATE OF WHEN IT WILL BE COMPLETE IS PROVIDED.

FORD REFUSES TO HONOR THE SAFETY RECALL 16S41, NHTSA RECALL 16V-777 AND REPAIR MY VEHICLE FOR OVER 2 1/2 YEARS. (32 MONTHS TO BE EXACT) I AM ENCLOSING THE RECALL LETTERS FORD SENT ME. I HAVE INCLUDED MY CASE # WITH FORD ATTEMPTING TO EXPEDITE THE REPAIRS FROM JAN. OF THIS YEAR.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2017. THE CONTACT SPOKE WITH OURISMAN FORD & LINCOLN (6129 RICHMOND HIGHWAY, ALEXANDRIA VA, 22303, (703) 660-9000) SEVERAL TIMES CONCERNING PART AVAILABILITY. THE DEALER STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE DEALER INFORMED THE CONTACT TO CALL BACK IN TWO WEEKS. THE CONTACT CALLED BACK IN TWO WEEKS AND WAS INFORMED THAT PARTS WERE STILL UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER INFORMED THE CONTACT THAT THE SITUATION CONCERNING PART AVAILABILITY WAS ESCALATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (CAPITOL FORD, 919 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 426-8298) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 86,000.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENNY ROSS FORD (104 BLACK HILL RD, IRWIN, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (PROSTROLLO ALL AMERICAN AUTO MALL, 1001 WASHINGTON AVE S, MADISON, SD 57042, (605) 256-9111) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MIDWAY FORD IN HURRICANE, WEST VIRGINIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COURTESY FORD, 3921 W RIVER DR., DAVENPORT, IA 52802, (563) 326-4011) STATED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.