2017 Ford Escape ENGINE AND ENGINE COOLING,ENGINE

The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, there was white smoke coming from the exhaust pipe. The check engine warning light was illuminated. Additionally, the contact became aware of an abnormal coolant odor. The vehicle was towed to the dealer where it was diagnosed with a coolant leak into the engine and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 160,000.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer for a routine oil change and the contact was informed that there was a misfire in cylinder #3, and there was coolant intrusion into the cylinder. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and informed the contact that there was no warranty coverage on the vehicle and referred the contact to the NHTSA Hotline. The failure mileage was approximately 66,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 56,767.

The contact owns a 2017 Ford Escape. The contact stated while inspecting under the hood of the vehicle, it was discovered that there was a crack in the engine. The engine fault message was displayed. The vehicle was taken to a dealer where it was diagnosed that coolant was entering the engine and because of the failure, the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with timing belt, water pump, and engine failure. The contact was informed that the timing belt, the engine, and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 93,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 45 MPH, the check engine, check oil, and several other unknown warning lights were illuminated, and the vehicle then stalled. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed that the wall in between the coolant and the piston was worn, and coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the engine block. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle was idling rough. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders and determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Technical Service Bulletin: 22-2133 (Coolant in Cylinders, White Exhaust Smoke, And/or Illuminated MIL); however, the vehicle was not covered under the TSB. The failure mileage was approximately 89,000.

The contact owns a 2017 Ford Escape. The contact stated that upon start of the vehicle, the check engine warning light appeared on the instrument panel with heavy white smoke coming from the exhaust pipe. The contact also stated that vehicle hesitated while depressing the accelerator pedal. The vehicle was initially taken to an independent mechanic where the contact was informed that the high-pressure fuel valve needed to be replaced. The vehicle was then taken to a dealer where it was determined that there was coolant intrusion into cylinder #1. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 70,000.

The contact called on behalf of her daughter who owns a 2017 Ford Escape. The contact stated that when the vehicle started, the check engine warning light illuminated, and the vehicle was shaking abnormally. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #4 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. Additionally, the contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 43,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle lost motive power. The contact noticed white smoke coming from the tailpipe. In addition, the low coolant level warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle stalled. There was an unknown red warning light illuminated. The message that the engine was overheating was displayed. The vehicle was towed to the local dealer, who informed the contact about a TSB regarding the engine block, which might cause the engine to warp or crack and allow coolant to enter the engine. The vehicle was diagnosed with engine block failure. The vehicle was not repaired. The manufacturer was contacted and accepted a claim, but no assistance was provided. The approximate failure mileage was 133,375.

The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine was misfiring. The contact stated that the failure persisted and the engine overheated. The contact was able to pull the vehicle to the side of the road, where white smoke was coming from the front of the vehicle near the engine compartment. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion into cylinder #1. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.

The contact owns a 2017 Ford Escape. The contact stated that while making a left turn into traffic, the check engine warning light illuminated, and the vehicle was shaking abnormally. Additionally, the contact stated that when the heat was turned on, there was an abnormal burning odor in the vehicle. The vehicle was taken to a dealer where it was diagnosed and determined that coolant had intruded into a cylinder and caused damage to the engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 15-20 MPH with his 5-year-old son in the rear passenger’s seat, the vehicle lost motive power intermittently. Additionally, the RPMs were fluctuating. The check engine warning light was illuminated. The contact pulled into a parking spot. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact stated that the engine was replaced; however, the failure increased more frequently. The contact stated that the vehicle was shuddering and vibrating significantly while driving. The vehicle was taken back to the dealer, who informed the contact that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,285.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, coolant was leaking into the engine cylinder. The vehicle was sputtering. The vehicle overheated and failed to restart. The "Engine Fault - Service Soon" message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 103,381. The VIN was not available.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that engine was damaged due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 however, but the vehicle was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 98,000.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light had been illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked onto the spark plugs, and cylinder #3 was misfiring. The mechanic informed the contact that it was a known failure and referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 93,000. The contact stated replacing the engine was in the amount of $7,303.39, as well as the diagnosis with two separate amounts of $289.52 and $113.43.

The contact owns a 2017 ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was hesitating with the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 65 MPH, the engine overheated. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 116,766.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and stalled. The contact was able to restart the vehicle; however, the vehicle hesitated and started to shake. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that coolant had leaked into the cylinder block, and the engine needed to be replaced. The vehicle was taken to the dealer however, a diagnostic test was not performed. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that the Extended Warranty program had expired. The failure mileage was approximately 105,000.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the “High Engine Temperature - Stop Safely" message was displayed. The contact attempted to drive the vehicle and the vehicle hesitated upon the depression of the accelerator pedal. Due to the failure, the contact had the vehicle towed to a dealer where the vehicle was diagnosed with a coolant leak within the engine block. The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was 29,275.

The contact owns a 2107 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle vibrated violently, and the engine seemed to misfire. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into the engine resulting in damage to the engine, requiring replacement of the head gasket. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 82,000.

The contact owns a 2017 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the check engine warning light illuminated. After a visual inspection of the engine compartment, the contact observed an excessive loss of coolant. The vehicle was taken to an independent mechanic, who determined that the engine was damaged due to coolant intrusion. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 92,300.