71 complaints reported

2021 Ford Escape Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
71
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Oct 2023

*corporate vehicle The check arm for our driver's side door appears to have separated from the frame. Our door feels like it may fall off. If our door falls off, we feel there are safety concerns (can list later if needed). Our story seems to corroborate many other complaints on this website.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Oct 2023
Oct 2023

Door started cracking. Next day door made a loud crack and my door would not shut. I had to take it to my garage because Ford Manderbach Ford in Hamburg PA would not cover it due to no recall. My garage put door back together and spot welded everything back together. My bill was $95.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Oct 2023
Oct 2023

The contact owns a 2021 Ford Escape. The contact stated while opening the front driver's side door of the vehicle, the door made an abnormal popping sound. The contact stated while opening the door for a second time, the door made an abnormal grinding sound. The contact stated that the front driver's side door check arm weld had fractured internally, which prevented the window from rolling up and down as needed. Additionally, the door failed to close as intended and made an abnormal clicking sound while opening. The vehicle was taken to the dealer, who determined that the front driver's side door check arm weld had fractured internally. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 43,200.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Oct 2023
Oct 2023

The door check in the drivers door snapped after two years. Ford is not willing to take care of the situation but this is a known issue. Since this item has to do with the door and door latching, I do not feel comfortable driving my vehicle

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Oct 2023
Oct 2023

The contact owns a 2021 Ford Escape. The contact stated that when he was exiting the vehicle and opened the front driver's side door, he heard a popping sound. The contact stated that the front driver's side window was inoperable, the window would not go up or down. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured check arm. The vehicle was not repaired. The manufacturer was made aware of the failure and they provided no assistance. The failure mileage was approximately 43,294.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Oct 2023
Oct 2023

Drivers side front door making creaking noise upon opening and closing. Does not properly close after 3 days since initial noise was noticed. Window does not go down. Believed to be faulty spot weld due to Fords negligence

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Oct 2023
Oct 2023

Drivers door limiter broke away from the door creating an issue opening and closing the door. Also unable to roll the drivers window down very far.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Oct 2023
Oct 2023

The contact owns a 2021 Ford Escape. The contact stated that while parked, the driver's side door hinge had fractured which caused the contact to not be able to open the door or roll the window open. No warning light was illuminated. The vehicle was taken to a Ford dealer to be diagnosed. The contact was informed that the door needed to be replaced. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 50,000.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Jul 2023
Oct 2023

The contact owns a 2021 Ford Escape. The contact stated while driving 65 MPH, there was an abnormally loud sound coming from underneath the hood. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the shutter deflectors to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 300.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Jan 2021
Sep 2023

Driver door popping do to spot welds broke on door check/limiter

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Sep 2023
Sep 2023

Spot welds failed in the check arm bracket for the driver door.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Sep 2023
Aug 2023

The contact owns a 2021 Ford Escape. The contact stated while opening the front driver's side door, the door made an abnormal popping sound. Additionally, the contact stated that the door failed to open wide enough or close securely. The vehicle was taken to the dealer several times and the dealer applied a lubricant to the door, and the door was adjusted; however, the failure persisted. The contact also stated that the door only opened 6-8 inches wide, causing him to slide in or out when entering or exiting the vehicle. The dealer informed the contact of the door weld failure, and that the manufacturer had determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 17,000.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Aug 2022
Jul 2023

When opened the driver side door on July 29, 2023 my door made a horrible popping noise that is continuing every time I open or close the driver side door.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Jul 2023
Jul 2023

The door weld on the door is causing it to pop when you open and close the door.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Jan 2023
Jul 2023

In the fall of 2022, the driver door on my 2021 Ford Escape would not close properly and I took to the Ford Dealership as I told them it felt unsafe as I felt the door wanted to fall off when driving as the door was physically moving in and out. They laughed at me and said that would never happen. After two visits, they realized the weld had broken on the door and said they would order a new one. They said they had never seen that on a passenger vehicle. It took 12 weeks for the door to arrive and they first said they would cover the rental vehicle and then came back the next day and said they would not cover a rental vehicle even when I said I felt unsafe driving it. So I kept driving it because it was my only vehicle. Ford Corporate tried to charge me $571.00 to pay for my part of the repair. They also dismissed that it was a larger problem. I have documentation regarding these interactions. The dealer stepped in and covered my portion of the repair. After they replaced the door, I reported the door appeared to be falling of the hinges and they investigated and said because they do not replace doors at the dealership often, they improperly installed the door as one of the hinge bolts was already missing. In April, 2023, I traded my 2021 Escape in for a 2022 Escape as I did not feel safe because of the door and the dealer agreed. It cost an additional $5,000 to get out of the lease, but it was worth my safety.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Jan 2022
Jun 2023

Drivers side “Door Check/Hinge”. Originally, the door made several loud “popping” noises and was hard to open/shut. Eventually, it wouldn’t shut properly. Vehicle repaired and then traded later. Drivers side door had the risk of coming off or not shutting completely. Yes. Yes. No. First appeared in April ‘22

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Jan 2022
Jun 2023

My door all of a sudden started making loud cracking sounds when I tried to open it. This progressively got worse and now the door will only partially open and the window will not go down. I believe I have a broken spot weld in the left front door at the check arm attachment.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Oct 2023
May 2023

Went to get in my 2021 Ford Escape opened the door a heard a metal sound clunking noise. Happened all of a sudden. Thought maybe someone hit my door but no sign of it being hit. Then Googled Ford Escape and that noise and found this has been a problem. Why has there not been a recall for this problem.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Apr 2023
May 2023

The door weld seems to have come off and causes the door to not latch properly and I cannot roll my window down this is a problem on both driver and passenger side. It appears there is a loose weld in the doors.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Sep 2023
May 2023

Drivers door bracket broken and makes ratcheting noise. Currie Ford in Frankfort Ill contacted and I was advised it will need a new door. Issue raised up to cover claim. Vehicle only has 40000 miles on it. See SSM 50150

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Aug 2023
Mar 2023

Upon opening the driver side door there was a pop. Every time the door has been opened to appx 50% full width the same popping noise occurs. The weld is popped in the hinge but this is not visible without taking the door apart. The door will close properly and the window works at this time.

Type: Vehicle, Vehicle: 2021 FORD ESCAPE, Manufacturer: Ford Motor Company
Incident: Sep 2023

Trend Over Time

Complaints by year

Quick Summary

The 2021 Ford Escape has 71 Structure complaints on file. Review the timeline above for detailed owner experiences.