2023 Ford Escape Electrical System

The contact owned a 2023 Ford Escape. The contact stated that the infotainment center would display a black screen, and while doing so, the radio would continue to play. The contact stated that while driving at different speeds, the trunk would suddenly open, causing the contact to have to pull over and close the trunk in order to continue to drive. The failure occurred 3 times while the vehicle was parked at home. There would be a burning odor emitting from the vehicle intermittently; however, there would be no smoke or indication of where the smell was coming from. While parked at home and unoccupied, the rear window suddenly shattered, and the vehicle caught on fire. The fire department was called and extinguished the fire. The fire department and the insurance company had determined the vehicle would be totaled; however, an official determination had not been provided. A police report was filed. The dealer was informed of the failure. There were no injuries or medical attention needed. There was no damage done to the property. The manufacturer was informed of the failure. The failure mileage was approximately 37,000.

The contact owns a 2023 Ford Escape. The contact stated that the 12-Volt battery had become inoperable. The contact stated that the vehicle lost motive power while attempting to start the vehicle. There was no warning light illuminated. The contact had to charge the battery several times to start the vehicle. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact was informed that the issue was battery-related and was advised to drive the vehicle differently and to obtain a trickle charger for the battery. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,000.

The contact owns a 2023 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the vehicle experienced a loss of automotive power, and the steering wheel became difficult to turn in either direction. The contact stated that the messages "Electrical Power Saver Active" and "Service Charging System Warning" were displayed on the instrument panel. In addition, the contact's husband stated that the vehicle failed to come to a complete stop as intended, and the brake pedal felt firm while being depressed. The vehicle was towed to a local dealer and remained for further investigation. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,338.

The contact owns a 2023 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed whenever parts were available. The contact had not experienced a failure. VIN tool confirms parts not available.

12v battery system failure to keep 12v battery that boots operating system of car charged. This leads to a vehicle that cannot be started or moved unless jump started. This has happened daily, and sometimes multiple times a day, requiring a jump pack to get the car to turn on. This issue has been reproduced and confirmed via multiple revised manufacturer TSBs. This has likely been inspected by the ford dealership that sold the used vehicle to me. Multiple safety warnings appear when the vehicle determines the 12v battery is not sufficiently charged.

I purchased a Ford Escape 2023 in Green Bay, Wisconsin on [XXX] from Dorsch Ford Dealership. On October 7, 2023 I tried to start my vehicle and the battery was drained/dead. This continued through January of 2024, and I received a new battery. I thought the problem was fixed. Not so, and it has continued throughout the past two years. My vehicle will go into Deep Sleep Mode at different times of the day. I have to drive it to regenerate the battery. At times I do not even have lights when I start the Ford Escape. I have taken it to a Ford Dealership in Appleton. I am suppose to go again on March 25, 2025 and it will be my tenth time. The service person stated why should I even come because they can not find the problem. There is a parasitic draw and it needs to be found, or the battery is not operating properly, and needs to be replaced. I am a school teacher, and I thought I was buying a safe and reliable car. This is not the case. I have over 100 pages of documentation. I have filed complaints with Ford and with the State of Wisconsin Lemon Law to no avail. Also, I am close to warranty and then I will have to pay out of pocket. The Ford Motor Company is violating the consumer laws and not following their obligation to make repairs on my car. This is similar to the Bronco/Maverick battery issue. Something more electrical is happening under the hood. The service people I have dealt with even stated that I don't drive the car regularly. I have to now get up at 4am to get the battery charged. I can not access the added features such as remote start. I paid for something I didn't receive! Plus, what happens when I am driving and the vehicle decides to have a major malfunction? This is wrong on all levels. Please look into this matter immediately. I have had one recall concerning the door locks which were repaired last summer. I am worried and nervous to continue driving the Ford Escape 2023 because of its battery. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Ford Escape. The contact stated while the vehicle was parked, the check engine warning light illuminated. The contact took the vehicle to the dealer where the vehicle was diagnosed, and it was determined that rodents had damaged the coil wiring. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 23,106.

While driving on an interstate, the Instrument cluster / digital gauge cluster screen behind my steering wheel turned off. I was driving with my adaptive cruise control on when all of a sudden I see the screen go black and I was no longer able to see how fast the car was going, the engine temperature, or how much fuel I had, as well as all of the other metrics on that dashboard. The car never lost power, because the entertainment screen in the middle of my dash remained on and responsive during the short period of time that my instrument cluster screen was off, and I never lost power steering. Instinctively, I pressed on the break pedal and pulled off of the road onto the shoulder, so I’m not sure if the cruise control would have stayed on. After a few minutes on the shoulder, the instrument cluster screen turned back on, not quite like it does when you turn on the car, but it flashed a bunch of the warning lights and slowly came back to normal. I was able to drive my car safely and without another incident back home, however I am very concerned about this happening again. There were no warning lights, signals, or sounds before this happened. Driving on any road, weather it’s a highway or an interstate, it is very important to be able to see how fast you are traveling for the safety of yourself, your children, and the other drivers. There is a popular recall among this same vehicle type, however mine was not included in the previous recall even though it just repeated the same problem the other ford escapes were having. My local dealership is not taking this problem seriously, and I am very concerned.

The contact owns a 2023 Ford Escape. The contact stated that upon starting the vehicle, the center console display remained off. The contact was able to continue driving the vehicle however, the center console and the display was independently turning on and off. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 8,000.

The contact owns a 2023 Ford Escape. The contact stated on several occasions while driving, or while the vehicle was parked, all four doors locked inadvertently with the keys inside the vehicle. The contact stated the hatch failed to lock securely and there was no other way to get into the vehicle. The emergency brake light had illuminated. In addition, the contact stated that the cruise control was inoperable. The vehicle was taken to a local dealer where it was diagnosed but the vehicle could not be repaired on several occasions. The contact stated that a systems update was performed; however, the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.

Quite often, the display screen for the back up camera does not turn on at all. It will also go blank during use at times.

See attached document for complaint