2013 Ford Explorer FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED RECALL NOTICE NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM) IN THE MAIL SEVERAL MONTHS AGO AND STATED THE DEALER INFORMED HER THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL- THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHEN SHE CALLED TO MAKE AN APPOINTMENT SHE WAS ADVISED THAT PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THERE WAS NO TIME FRAME AVAILABLE FOR THE PART. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED ANY FAILURES. THE CURRENT MILEAGE WAS 4,200.- LL

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE GASOLINE WOULD DISAPPEAR WHEN REFUELING TO CAPACITY. SHE ALSO BEGAN TO SMELL GASOLINE IN THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS TAKEN FOR REPAIR HOWEVER, THE CONTACT CONTINUED TO SMELLED FUEL AFTER THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND INFORMED HER THAT ALL OF THE RECALLS PROCEDURES HAD BEEN PERFORMED ACCORDINGLY ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,200 AND THE CURRENT MILEAGE WAS 5,800.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 13V227000 (FUEL SYSTEM, GASOLINE) THE CONTACT TOOK THE VEHICLE TO THE DEALER. THE DEALER STATED THAT THEY DID NOT HAVE THE PARTS NEEDED TO REMEDY THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 12,000.

THERE WAS GASOLINE LEAKING OUT OF THE FUEL MODULE INTO MY GARAGE WHEN I WENT TO GET INTO THE EXPLORER TO GO TO WORK. I ALSO HAVE A GAS HOT WATER HEATER IN THE GARAGE BESIDE WHERE I PARK THE EXPLORER. I WAS NOT AWARE THERE WAS A RECALL ON THIS UNTIL I GOT IT TO THE DEALERSHIP. THE FUMES WERE EXTREMELY STRONG. I OPENED THE GARAGE DOOR AND LET THE FUMES DISSIPATE AND DROVE IT TO THE DEALERSHIP FOR REPAIR WHERE I FOUND OUT NO PARTS ARE AVAILABLE AND WON'T BE UNTIL POSSIBLY SEPTEMBER. I WAS TOLD THAT MY VEHICLE IS NOT DRIVABLE IN ITS CURRENT CONDITION. I AM HANDICAPPED AND HAVE AN ELECTRIC CHAIR CARRIER ON THE BACK OF THE EXPLORER WHICH I HAVE TO USE TO TAKE MY ELECTRIC CHAIR TO WORK. NOW, I HAVE NO VEHICLE AND HAVE BEEN HOME FOR OVER A WEEK WITH NO VEHICLE I CAN DRIVE. I ASKED FORD TO SWAP MY EXPLORER FOR AN IDENTICAL ONE WHICH WAS DENIED. THEY OFFERED ME A 15 PASSENGER VAN TO DRIVE UNTIL MY VEHICLE IS REPAIRED BUT I WOULD HAVE TO PAY THE TAXES ON THE RENTAL COST DAILY UNTIL MINE IS REPAIRED. I CAN'T GET A 15 PASSENGER VAN IN MY DRIVEWAY MUCH LESS MY GARAGE! I NEED MY VEHICLE REPAIRED NOW OR A NEW VEHICLE. I CAN'T JUST DRIVE ANYTHING DUE TO MY DISABILITIES. IN ADDITION, IT SHOULD NOT BE MY RESPONSIBILITY TO PAY TAXES ON A RENTAL VEHICLE UNTIL MINE IS REPAIRED AS IT IS NOT MY FAULT THAT FORD'S FUEL MODULES ARE DEFECTIVE. I CAN'T AFFORD THAT COST IN ADDITION TO MY MONTHLY CAR PAYMENT AND GAS COSTS. *TR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG GASOLINE FUEL ODOR. THE VEHICLE WAS TAKEN TO THE DEALER AND INSPECTED. THE FAILURE WAS LOCATED AT THE FUEL TANK, WHICH WAS LEAKING FUEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V109000 (FUEL SYSTEM, GASOLINE). THE FAILURE AND CURRENT MILEAGE WAS 10,500.

THE FUEL PUMP STARTED TO COME APART UNDER NORMAL DRIVING CONDITION RELEASING RAW GAS FUMES INTO THE PASSENGER CABIN. THIS DEFECT MADE THE CAR UNSAFE TO DRIVE. *TR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM) IN THE MAIL AND STATED THE DEALER INFORMED HER THE PARTS WERE NOT AVAILABLE FOR THE REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.