2014 Ford Explorer Suspension

The contact owns a 2014 Ford Explorer. The contact stated while driving at various speeds, the vehicle was driving rough. In addition, while driving at various speeds, the vehicle vibrated abnormally; however, when the vehicle shifted to neutral(N), the vibration ceased. There was no warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that recently all four tires were damaged. The vehicle was taken to Costco and all four tires were replaced. The contact had previously received notification of NHTSA Campaign number: 21V537000 (SUSPENSION) and the vehicle was repaired. The contact related the failure to the recall. The manufacturer was made aware of the failure and informed the contact that the Extended Warranty had expired. The contact attempted to have an alignment performed but was unable to find a repair facility to perform the alignment. The manufacturer was contacted and informed the contact that the vehicle was still under warranty; however, the adjustable arm needed to be upgraded at the owner’s expense to repair the vehicle. The vehicle was not repaired. The failure mileage was approximately 90,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the low tire pressure warning light illuminated. The contact also stated that when she inspected the vehicle, she became aware that the steel belts were hanging from the interior of the rear tires. The contact took the vehicle to an independent mechanic where it was diagnosed as a failure with the rear alignment. The contact was informed that the rear toe link needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made of the failure and the contact was referred to NHSTA Hotline for assistance. The failure mileage approximately was 120,000.

The contact owns a 2014 Ford Explorer. The contact stated that the sunroof motor had failed due to water intrusion. The vehicle was taken to an independent mechanic, where the sunroof motor was replaced. Additionally, the contact stated that after parking the vehicle in the independent mechanic parking lot on another occasion, he noticed a steal band underneath the rubber of the rear tires. The mechanic informed the contact that the suspension had failed, which was damaging the rear tires. The vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 97,745.

The contact owns a 2014 Ford Explorer. The contact stated the vehicle was registered from the Chicago plant and the vehicle resided in Northern Nevada, 30 minutes from Lake Tahoe. The contact stated the vehicle was susceptible to corrosion due to the weather in Northern Nevada. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. The contact notified the dealer who referred the contact to the manufacturer. The contact referenced Ford Customer Satisfaction Program: [XXX] (Rear Toe Link Replacement) and NHTSA Campaign Number: [XXX] (Suspension) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the issue and referred the contact to NHTSA Hotline. The contact had not experienced a failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Explorer. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 19V435000 (Suspension). The technician then became aware that the front alignment needed to be adjusted due that the rear alignment adjustment. The vehicle was not repaired. The manufacturer was contacted but declined to perform the alignment. The approximate failure mileage was 100,000.

See attached document from complainant

under the program of 15N01 the 2014 Ford Explorer is not part of it and it should be as my vehicle is experiencing the same issues. The program currently ends for vehicles manufactured January 2014 and mine was manufactured in April of 2014. I would like this added so my vehicle can be repaired under the program. The make, model and body styling is the same as previous years and has the same parts.

The contact owns a 2014 Ford Explorer. The contact stated received notification of NHTSA Campaign Numbers: 21V537000 (Suspension) and 20V675000 (Suspension). The contact stated that the vehicle was taken to the dealer for the scheduled recall repairs, and the contact was informed that the toe links could not be replaced due to the knuckles needing to be replaced prior to completing the recall repair. The contact stated that the dealer contacted the manufacturer and the manufacturer verbally agreed to complete the recall repair by replacing both parts and scheduled the service for a later date. The vehicle was taken to the dealer for the rescheduled appointment and the contact was informed by the dealer that the manufacturer declined the recall repairs as well as replacing the knuckles. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds and was vibrating abnormally. Additionally, the tires experienced a loss of traction while turning. The vehicle was taken to an independent mechanic, who replaced the CV joints twice; however, the failure recurred. The vehicle was then taken to the dealer, where the steering rack and bushings were replaced, and an alignment was performed. The failure recurred, and the vehicle was taken back to the dealer, where it was determined that the CV joints needed to be replaced for the third time. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the VIN was not included in an unknown TSB. The failure mileage was approximately 200,000.

The contact owns a 2014 Ford Explorer. The contact stated while inspecting the vehicle, the tech stated that the toe link needed to be replaced. The vehicle was taken to the dealer and the dealer repaired the vehicle under NHTSA Campaign Number: 21V537000 (Suspension). The vehicle was taken to the inspection center again and the tech stated that the toe link needed to be replaced once again and advised the contact to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer and the dealer stated that the rear passenger’s side knuckle needed to be replaced and stated that the vehicle had exceeded the 6 marks for warranty coverage. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 123,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving over bumps in the roadway at various speeds, a jolt could be felt from the rear end of the vehicle. The contact then received a recall notice for NHTSA Campaign Number: 21V537000 (Suspension) which she linked to the failure. The contact took the vehicle to a dealer for the repair; however, upon return of the vehicle, the contact was informed that she needed to replace a knuckle assembly on the toe link that was not covered under a recall. The contact was assured that the vehicle was safe to drive and she was referred to the manufacturer for assistance. The contact then stated that while driving 65 MPH, she drove over a bump in the roadway and the entire rear end of the vehicle slid into the opposite lane of traffic and almost caused an accident. The contact then read her service report which stated that the recall was not serviced since the assembly knuckle was not replaced. The manufacturer was notified of the failure and offered no assistance. The contact was then transferred to the NHTSA to file a complaint. The vehicle was not repaired. The failure mileage was 108,000.

I have been trying to get the recall done for a year and a half only to be told the parts are not available. Just got a letter from Ford that parts were available so I called for appointment. Guess what! No parts. Year and a half and still no parts. This is a real safety issue. There have been known s accidents caused by this part failure yet after all this time I'm told no parts. Crazy!!

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 21V537000 (Suspension) however, the part to do the recall was unavailable. The contact called the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and an appointment was scheduled; however, the appointment was rescheduled for a later date. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The rear suspension on this vehicle stinks! I've done 2 recalls for the toe links. Now I've had to replace the rear wheel bearings. They were both bad! Niw that's done, i've a really bad(dangerous) swaying problem! The darn thing won't hardly stay on the road! I had to go to the VA for a dr appt last week in Huntington WV. On the way home i hit a downpour. I was lucky to get pulled over! The thing hydro-planed and bucked all over the road. I was only going about 40-45mph! The toe and camber are way out on the driver side rear, and the passenger side isn't much better... Those aren't the only problems. There's quite a list with this piece of junk! From the cat converters to the rear door locks, there's always been issues. I'm the second driver. I'm on disability and drive nowhere. Especially doing/driving cazy/ abusive. My dad was the other driver until he passed in 2018, and he was just an old preacher. He never hit 75mph in the thing, though he put alot of highway miles on it. I've never been above like 78 - 80mph in it... We both were/are very proactive as far as maintenence... There ought to be a lemon law...

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH ON THE HIGHWAY, THERE WAS A LOUD ABNORMAL GRINDING SOUND COMING FROM THE REAR OF THE VEHICLE. THE REAR LOCKED UP CAUSING THE VEHICLE TO FISHTAIL IN THE MIDDLE OF THE HIGHWAY. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT HAD THE VEHICLE TOWED TO BILL BROWN FORD (32222 PLYMOUTH RD, LIVONIA, MI 48150) WHERE THEY STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) FOR THE REAR TOE LINK. THE VEHICLE WAS REPAIRED HOWEVER, THE CONTACT RECEIVED A NEW RECALL NOTIFICATION FOR THE SAME ISSUE. THE CONTACT STATED THAT THE RECENTLY THE STEERING WHEEL AND REAR WHEELS WOULD LOCK UP AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BUT WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

2014 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-675. *LD THE CONSUMER STATED THE PARTS WERE UNAVAILABLE TO COMPLETE THE RECALL. *JS

The contact owns a 2014 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (Suspension) and 21V537000 (Suspension) however, the parts to do the recall repairs were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, John Kennedy Ford of Pottstown (3189 W Ridge Pike, Pottstown, PA 19464) were made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect on NHTSA Campaign Number: 19V435000 (Suspension). VIN tool confirms parts not available on NHTSA Campaign Number: 21V537000 (suspension).

The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, an abnormal knocking noise would emit from the rear suspension without warning. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 21V537000 (Suspension) however, the vehicle was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 125,000.

THERE WAS A RECALL 19S17 ON THE VEHICLE. I TOOK VEHICLE TO DEALER FOR THIS 12-16-2019. THEY REPLACED THE TOE LINKS (PART DB5Z-5A972-J) AND REPORTED THAT THE LEFT SIDE TOE LINK BALL JOINT WAS LOOSE AND NEEDED REPLACEMENT. THEY WOULD HAVE TO RESCHEDULE A TIME TO DO THAT. BECAUSE THE JOINT WAS LOOSE, THEY DID NOT PERFORM THE ALIGNMENT THAT WAS SUPPOSED TO BE DONE AFTER TOE LINK REPLACEMENT. DRIVING THE VEHICLE ON SNOW COVERED ROADS AFTERWARDS REVEALED THAT THE REAR SUSPENSION WAS OUT OF ALIGNMENT BECAUSE OF VERY POOR HANDLING/WANDER. THE VEHICLE DID NOT HAVE THAT PROBLEM BEFORE THE SERVICING. THE DEALER SHOULD HAVE DONE A SIMPLE ALIGNMENT THAT WOULD HAVE PUT THE ALIGNMENT CLOSE ENOUGH INSTEAD OF SENDING THE VEHICLE OUT IN AN UNSAFE CONDITION. BECAUSE OF THE COST I WAS QUOTED, I TOOK THE VEHICLE TO AN INDEPENDENT AUTO REPAIR SHOP FOR THE JOINT REPLACEMENT, WHERE IT WAS DONE MUCH CHEAPER. I RECEIVED ANOTHER RECALL NOTICE 20V-675 DATED NOVEMBER 2020, ON THE TOE LINKS AND RETURNED THE VEHICLE TO THE DEALER ON 12-30-2020. THEY REPORTED THAT THE TOE LINKS PASSED THE INSPECTION AND THEY REPLACED THE ATTACHING BOLTS. ON 1-30-2021 I WAS DRIVING THE VEHICLE IN A 70 MPH ZONE IN THREE LANES OF TRAFFIC WHEN THE LEFT SIDE TOE LINK FRACTURED. THE VEHICLE WENT WILDLY OUT OF CONTROL, SKIDDING AND SLIDING BACK AND FORTH UNTIL I WAS ABLE TO FIGHT IT TO A STOP. LUCKILY THERE WAS NOT A COLLISION WITH NEARBY TRAFFIC. THIS WAS 30 DAYS AFTER THE TOE LINK WAS SUPPOSED TO HAVE BEEN INSPECTED. THE VEHICLE WAS TOWED TO A FORD DEALER IN THE AREA. THE DEALER REPLACED BOTH TOE LINKS. I HAVE THE BROKEN TOE LINK. FORD HAS REFUSED TO COVER ANY OF MY EXPENSE WHICH INCLUDED A RENTAL CAR. MY CONCERN IS THAT DRIVING THE CAR NOW PRESENTS A VERY SCARY SITUATION. WILL A TOE LINK BREAK AGAIN AND SEND THE VEHICLE OUT OF CONTROL CAUSING AN ACCIDENT?

Hello, My car currently has an open recall that needs to be remediated it has been issued since OCT 30, 2020. This is the second recall to resolve an outstanding issue with my cars rear toe link 20S62/20V675. On three separate occasions I have attempted to get this remediated with three dealerships turning away servicing my vehicle due to lack of parts. I filed a complaint with the Ford Corporate office to report what I would consider Unfair Trade Practice and consumer right violations as these dealerships seem to be able to conduct the work however are turning away the recalls either to prioritize paying jobs. This leaves myself as a consumer with a lingering risk, exponential exposure to harm when operating my vehicle. Ford company is willfully aware of the situation and have not addressed this matter. I submitted another escalation today due to being turned away for a 3rd time. Keep in mind that I have requested to be contacted when parts have been available or if the parts can be ordered and neither of these requests have been met. I am aware that we are coming off the heels of the Covid pandemic and these dealerships might be short staffed, so they are being directed to avoid recall resolution.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 20V675000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BOGGUS FORD HARLINGEN (2521 S EXPRESSWAY 83, HARLINGEN, TX 78550, (956) 423-2580) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED.

I WAS TRAVELLING ROUGHLY 30-35 MPH ON A COUNTRY ROAD (THAT WAS DRY AND CLEAR IN THE MIDDLE OF THE AFTERNOON) WHEN I SUDDENLY LOST CONTROL OF MY VEHICLE. IT FELT LIKE THE REAR END WAS FISHTAILING ALL OVER THE PLACE. I DID NOT HEAR ANYTHING BREAK, BUT I COULD HEAR MY TIRES SQUEALING. I WAS ABLE TO REGAIN CONTROL OF THE VEHICLE BEFORE GOING INTO THE DITCH AND CAME TO A STOP ON THE RIGHT HAND SHOULDER. I EXITED MY VEHICLE, SAW THE SKID MARKS BEHIND ME ON THE ROAD AND STARTED LOOKING THE VEHICLE OVER WHEN I DISCOVERED THAT THE RIGHT REAR TIRE WAS PHYSICALLY POINTING OUT TO THE RIGHT. I THEN CHECKED UNDER THE BODY AND FOUND THAT THE RIGHT REAR SUSPENSION TOE LINK COMPLETELY SNAPPED IN TWO. I LEARNED AFTER TAKING IT TO A LOCAL DEALERSHIP THAT ON 10/22/18 THIS VEHICLE HAD ITS REAR SUSPENSION TOE LINKS REPLACED PER A RECALL (17G01), BUT THE REPLACEMENT PARTS FAILED AND THE MANUFACTURER (FORD) WILL NOT REPLACE THEM AGAIN PER A PHONE CONVERSATION THAT TOOK PLACE WITH FORD CUSTOMER CARE ON 8/11/20.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 15 MPH AND MAKING A TURN, IT FELT AS IF THE REAR TIRE HAD SLIPPED ON ICE WITH A LOUD ABNORMAL SOUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE TOE LINK DETACHED. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE CONTACT STATED THAT HER HUSBAND REPLACED THE TOW LINK. FORD OF HIBBING (2627 E BELTLINE, HIBBING, MN 55746) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER RECALL, AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

FRACTURED REAR TOE LINK SUSPENSION. HUSBAND FIXED IT ONCE, LESS THEN A MONTH LATER AFTER REPLACING PART IT BROKE AGAIN! NOT HAPPY HAD MY KIDS IN THE VEHICLE WITH ME BOTH TIMES THANKFULLY WE WERE NOT HURT AS WE WERE NOT GOING VERY FAST WHEN THE PART COMPLETELY SNAPPED! HAPPENED WHEN I WAS TURNING THE CORNER FELT LIKE MY BACK TIRE POPPED OUT OF SOCKET!