2020 Ford Explorer BACK OVER PREVENTION

Recall 21V735000 was performed by Sakelaris Ford of Rolla, Missouri on December 9, 2021. On February 28, 2022 the problem of the "Blue Screen" Backup Camera display again occurred and has been occurring regularly ever since. I have not yet contacted the dealer to reschedule a follow up pending correspondence from the NHTSA.

Rear camera screen turning blue when in reverse. Incident where child on bicycle crossing driveway put in danger.Appears to happen in afternoon with sun exposer on side of vehicle where camera is located. Taken to Ford dealer and had to purchase new camera system. Rear automated lift hatch also began opening when unattended and triggering alarm if parked. In addition it has released once while driving and caused alarm. Circuit board replaced at my expense has not resolved the problem. Each issue has happened multiple times during September and October 2022

The backup camera display on the infotainment system when the vehicle is placed into reverse the screen illuminates in a blue screen not showing the surrounding area normally viewed. This issue was confirmed by Ford technician, an update to the system was supposed to fix the issue, the following day after the update to the vehicle, the same issue arose, I took the vehicle to the dealership, the issue was reproduced, the service writer documented the issue with a photo. This creates a backing safety issue as the proximity sensors where not working while in blue screen to warn of objects or persons while in reverse There where no warnings or onboard messages indicating an issue with the beck up camera This issue still has yet to been repaired by the dealership.

The contact owns a 2020 Ford Explorer. The contact stated that the back-up camera intermittently displayed a blue screen while in use. The contact had taken the vehicle to the dealer on numerous occasions where software was used to clear the fault codes; however, the failure would return soon after the update. The manufacturer had been notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 21V735000 (Back Over Protection). The vehicle was not repaired. The failure mileage was approximately 1,000.

When engaging reverse the image on the screen turns solid blue. I can turn the vehicle off and back on and sometime this resoles the issue. It has happened at least a 12 times in the last couple of weeks. I did some initial investigation online and it appears that my vehicle is experiencing the same symptoms as a recall announced by Ford. https://www.consumerreports.org/car-recalls-defects/ford-and-lincoln-recall-2020-models-for-faulty-backup-cameras/

The contact owns a 2020 Ford Explorer. The contact stated while placing the gear shifter into reverse(R), the Back Over Protection screen turned blue. The side and front camera's functionality worked as intended. The vehicle was repaired under recall; however, the failure recurred several times. There were no warning lights illuminated. The vehicle was diagnosed at the local dealer with a defective camera. The camera was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

Backup camera display shows intermittent blue screen.

Reverse camera blue screen is appearing again after the 1st recall “fix”. Apparently this is becoming quite common, as I am in many Ford Explorer groups. Many others have this happening after their “recall fix” as well. Some even appear to have this happening after multiple times of recall “fixes”. Ford should be held accountable for not addressing a safety concern with a concrete solution. I have asked others within the groups to also submit incident reports.

I have a safety recall notice 21S44/NHTSA RECALL 21V735 - 360 degree camera display, which includes the rear view camera may intermittently display a blue image on the media touchscreen upon shifting into reverse. Although your form said there was no recall on my vehicle I have received a notice mentioned above and I have experienced the problem mentioned in the recall notice a number of times. The Phil Long Ford Dealership in Colorado Springs on Motorcity .Drive have worked on the vehicle four times since the 1st of January and still have not repaired my vehicle. I would think that since this is a recall that they should have a fix by now. Any assistance you can provide would be greatly appreciated.

My rear camera works less than 50% of the time. It even goes out while backing up. I get a blue screen and my rear brake assist becomes inactive.

The contact owns a 2020 Ford Explorer. The contact stated when the vehicle was shifted into reverse, there was no image displayed on the screen. The vehicle was taken to the dealer where the contact was informed that there was a recall for the failure. The contact stated a programming update was needed and was performed; however, the failure continued. The vehicle was taken back to the dealer where an update was completed several times; however, the failure persisted. The contact stated that the vehicle had been to the dealer at least 7 times to update the software. The manufacturer was notified of the issue and advised to go back to the dealer and a case was opened. The vehicle was taken back to the dealer for a 9-hour update. The contact stated that the dealer called and stated that the vehicle was out of warranty and the contact would be responsible for the repair. The VIN was not included in NHTSA Campaign Number: 21V735000 (Back Over Prevention). The approximate failure mileage was 28,000.

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the rearview camera inadvertently turned blue. There were no warnings lights were illuminated. The contact received a recall notification for NHTSA Campaign Number: 21V735000 (Back Over Prevention) and the vehicle was taken to the dealer who updated the Image Processing Module software; however, the failure reoccurred 1-2 weeks later. The vehicle was taken back to the dealer who advised the contact that the rearview camera needed to be replaced and the repair would be completed at her own expense. The manufacturer was notified of the failure and followed up with the dealer. The manufacturer then called back but offered no further assistance. The vehicle was not repaired. The failure mileage was approximately 39,000.

I have brought my vehicle to the dealership for repair of the Safety Recall for my car. They stated that they repaired the car. However the problem still exist. I have taken images and videos of the problem.

The contact owns a 2020 Ford Explorer. The contact stated that while attempting to reverse the vehicle, the backup camera failed to function as designed. The contact stated that the backup sensor non-functional message was displayed. The vehicle was taken to a local dealer and was diagnosed IPMB updated and repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V735000 (Back Over Prevention). The vehicle was repaired under the recall but continued to experience failure. The manufacturer was not informed of the failure. The failure mileage was approximately 10,000.

Ford issued recall 21S44 for an intermittent back-up camera problem. I took my vehicle to Elk Grove Ford (95624) on 10/05/21 for recall repair. The problem continued and I took back on 10/19/21 to fix back-up camera. It still only works intermittently. Today, while backing up at an elementary school after my second recall service, my camera failed again. This is a critical safety issue which Ford knows about but has provided incompetent information to Elk Grove Ford. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Back up camera image distorts goes black at times but goes blue multiple times a day while driving and putting in reverse camera is blue 90% of the time

I had an issue with the rearview backupcamera. The camera kept going out multiple times. I asked Fodd customer care if there was a recall and told me no. One day I was backing up at night my camera went out and I hit a mailbox which was in my blindspot I immediately called Ford to alert them that the camera went out a d I damaged my vehicle. Ford requested that I bring in my truck and changed the camera. They found out the camera had an electrical shortage. I attempted to get Forx to pay for the damages to my vehicle and they refused. The total estimate was 2700.00. The response why they denied my claim was I had an accident and they were not responsible regardless of the camera not working. They told me to contact my insurance to fix the damage. I feel I wouldn't have had an accident if my rearview camera did not go out. The backup assistance beep would have sensed the object behind me in my backup view and I would not have damaged my vehicle since the object was in my blind spot. I feel that Ford is responsible for the repairs and I have Video proof that my camera was having issues prior to my accident. I need Ford to fix my vehicle at no cost to me. They are ignoring the fact that the backup camera and blinspot assistance failed.

The contact owns a 2020 Ford Explorer. The contact stated while attempting to reverse the backup camera failed to engage. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the Intelligent Platform Management Bus (IPMB) flashed. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V735000 (Back Over Prevention). The vehicle was repaired but continued to experience the same symptoms. The manufacturer was informed of the failure and spoke with the contact’s attorneys and was awaiting a response. The failure mileage was approximately 22,900. Consumer stated camera was replaced 4 times and reprogrammed twice.

The contact owns a 2020 Ford Explorer. The contact stated while reversing the vehicle, the back over protection screen turned blue and the contact was unable to see the road. The contact stated that the reverse brake assist warning light was illuminated. The contact took the vehicle to the local dealer ten times within 11 months, but the mechanic was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,100.

Rear view mirror keeps turning solid blue ( blank ) and message center on the dash says "rear brake assist not working".

ALL CAMERAS INTERMITTENTLY NOT FUNCTIONING. DEALER REPLACED CAMERA MODULE. REAR CAMERA STILL NOT FUNCTIONING. SAID CURRENT RECALL FOR REAR CAMERA DOES NOT APPLY BECAUSE MY VEHICLE MANUFACTURER DATE IS OUT OF RANGE FOR RECALL. DEALER BLAMING REAR CAMERA NOT WORKING ON FORD ACCESSORY DASH CAMERA.

Reverse camera turns blue on many occasions and other times it gets dark, the engine in the mornings the engine sounds like a Diesel car in the dealer indicate it is normal but new vehicles do not sound that way.

We have returned the vehicle to the dealer 4 times for back-up camera / rear sensor failure. Most recently they had the vehicle from 8/16/2021 to 8/20/2021. Allegedly they replaced the back-up camera. On 8/27/2021 upon returning home from an approximately 3 mile drive, the back-up camera again failed while backing into our driveway. The DIC displayed the message "Back up assistance unavailable." While on vacation in Colorado, the back-up camera failed every day for 2 weeks (8/01/2021 - 8/13/2021). The failure would occur after extended drives at highway speed. On one occasion, the back-up display flickered between the image, blackout, and blue screen. On one occasion both the backup display and the overhead 360 display, displayed only blue screens. Turning off the vehicle and leaving it sit for 30 minutes or more clears the problem. The dealer claims they are unable to reproduce the problem. I have repeatedly told them that the vehicle must be driven for the problem to present itself. Repeatedly starting and shutting off of the vehicle while stationary will NOT produce the problem. We have repeatedly supplied images of the interior display showing the problem. This situation poses risk when reversing from parking place into oncoming traffic.

Back up camera not functioning properly. Back up camera will intermittently show distorted image while backing up and then it turns to black screen with warning stating "Camera is unavailable. Please contact your dealership."

Rear view camera not working. Dealer has confirmed however not able to get replacement part from manufacturer. Camera has been down for over 9 months.