2020 Ford Explorer BACK OVER PREVENTION

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 25V159000 (Back Over Prevention); however, the vehicle experienced a failure with the back over prevention system. The contact stated that the image on the screen was occasionally blue, or the image was frozen. The contact had taken the vehicle back to the same dealer and was informed there would be a charge for a diagnostic test and the repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 65,000.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was repaired under Ford Recall: 23S23/NHTSA Campaign Number: 23V342000 (Back Over Prevention); related to the Camera Blue Screen however, the repair failed to prevent the failure from occurring. The contact stated that approximately 3 years after the recall repair was completed, the digital screen failed to display the rearview image as intended and would reset once the rear door was opened and closed. The vehicle was taken back to the same local dealer and the contact was informed that the failure was not related to the recall repair and that a software update was needed. The vehicle was repaired out of pocket. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the back over prevention camera malfunctioned and failed to display an image while the vehicle was in reverse(R). The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 23V305000 (Back Over Prevention) for the failure. The failure mileage was 52,000.

The contact owns a 2020 Ford Explorer. The contact stated that while in reverse, the camera screen went blank. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera showed a blue screen when the vehicle was shifted into reverse. The contact stated that the failure was intermittent. The failure mileage was approximately 29,000. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact stated that the back over prevention camera screen was black intermittently. The contact then received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) and the vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to NHTSA Hotline to report the failure. The failure mileage was 52,700.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the rearview camera image turned black or blue. A message indicating that the rearview camera was inoperable was displayed. The contact stated that the vehicle was taken to the dealer, where an unknown software update was performed several times; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and referred the contact to the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 16,000. VIN tool confirms parts not available.

360 degree camera is failing. The screen goes blue in reverse and i hit a garage wall unable to see it thru camera. Now the camera is failing in the front as well . Also is now occuring on a daily basis nor random anymore. Ford has not addressed the issue only thue software updates which i have has 2 occasions and yet camera still fails.

My backup and 360 camera repeatedly fails. It maybe works 1% of the time. Ford is aware and has no resolution for the problem.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention). The contact stated that while the vehicle was in reverse(R), the rear-view camera screen was blue. The vehicle was taken to a dealer where it was diagnosed that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 5,000.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image turned black, blue or gray while reversing. The contact stated that the failure occurred increasingly. The messages "Reverse Brake Assist Not Available - See Owner’s Manual” and "Park Aid Fault" were displayed. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V735000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The vehicle was taken to a dealer where it was diagnosed that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact stated that the manufacture had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 20,000.

The contact owns a 2020 Ford Explorer. The contact stated that there was a blue image on the rearview camera screen and a black image on the side-view cameras. The contact then received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 8,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the camera became inoperable with the display screen going black. The vehicle had not been diagnosed or repaired. The failure mileage was unknown. VIN tool confirms parts not available.

The contact's wife owns a 2020 Ford Explorer. The contact stated that the rear-view camera was displaying a blue image on the screen while in reverse(R). The contact had taken the vehicle to a dealer and was initially informed that there would be a recall to address the failure. The contact then received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The vehicle had been taken to several dealers where repairs were made to the rear-view camera; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 500. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the 360-degree camera view became inoperable. There was no warning light illuminated. The dealer was contacted but offered no assistance. The manufacturer was contacted and informed the contact that the warranty on the vehicle was expired. The vehicle was not repaired. The failure mileage was 59,000.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention). The vehicle was taken to the dealer where the recall repair was performed; however, the contact stated that while shifted into reverse, the rear-view camera failed, and the screen display was blue. The vehicle was taken to the dealer where the contact was informed that the vehicle was previously repaired under 21V735000 (Back Over Prevention) and needed to be repaired again. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

Despite bringing the vehicle in for two recall repairs, I still get the blue screen on the 360 camera when reversing. This limits my ability to safely back up and view my surroundings.

The contact owns a 2020 Ford Explorer. The contact stated that the rearview camera image was distorted. The contact related the failure to NHTSA Campaign Number: 23V022000 (Back Over Prevention). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V022000 (Back Over Prevention) however, the VIN was not included in the recall. The failure mileage was approximately 17,700.

What component or system failed or malfunctioned, and is it available for inspection upon request? Rear back up camera How was your safety or the safety of others put at risk? The loss of the rear camera image while in reverse has increased my risk of crash. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, it has been to Holman Ford Turnersville many times for repair but the issue keeps occuring. I have been in touch with Ford directly and have two cases open. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings or symptoms

The contact owns a 2020 Ford Explorer. The contact stated that while reversing at an undisclosed speed, the back over prevention camera displayed a black screen. The contact stated that the vehicle was taken to the dealer to be diagnosed. The contact was informed that the back over prevention camera needed to be replaced; however, the parts were not available. The contact stated that she had received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact later received a notification that referenced a temporary fix; however, when the vehicle was taken to the dealer, the contact was informed that there was no temporary fix available. The vehicle was not repaired. The manufacturer was made aware of the failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated while reversing, the back-up camera image turned blue. There was no warning light illuminated. The contact stated that the failure occurred intermittently. The contact stated that the vehicle was taken to the dealer where it was repaired under NHTSA Campaign Number: 21V735000 (Back Over Prevention) however, the failure reoccurred a week later. The vehicle was taken back to the dealer where it was diagnosed that the back-up camera failed and needed to be replaced; however, the recall repair did not include a back-up camera replacement. The contact stated that the recall remedy failed to repair the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not currently under recall. The vehicle was not repaired. The failure mileage was approximately 29,000.

The rear view camera system will intermittently display a blue screen. Dealer service has downloaded new software updates with no success.