2024 Ford Explorer Latches/Locks

The contact rented a 2024 Ford Explorer. The contact stated that while driving at approximately 15-20 MPH, the hood became ajar, raised up, and struck the windshield. The windshield shattered and sprayed shards of glass onto the occupants inside the vehicle. There were no reported injuries. The Police were called to the scene and filed a Police report. The vehicle was towed to the rental facility. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.