2010 Ford Fusion Steering
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
WHILE DRIVING THE SERVICE POWER STEERING NOW LIGHT AND THE ADVANCE TRAC LIGHT CAME ON. CAR GOT HARD TO STEER. CAME TO A STOP AND HAD NO POWER STEERING. THIS IS THE SECOND TIME THIS HAS HAPPENED TO THIS CAR.
PULLED VEHICLE INTO MY DRIVEWAY SUNDAY AFTERNOON AFTER NORMAL OPERATION AND TURNED IT OFF. AFTER 5 MINUTES WENT TO MOVE VEHICLE. TURNED KEY TO START AND POWER STEERING ASSIST FAULT MESSAGE APPEARED. STEERING WHEEL WAS VERY HARD TO TURN SO VEHICLE WASN'T MOVED. TRIED TO MOVE AGAIN 15 MINUTES LATER BUT STILL NO POWER STEERING. VEHICLE STAYED IN DRIVEWAY OVERNIGHT. MONDAY MORNING, VEHICLE WAS STARTED AND STEERING WAS BACK TO NORMAL. AFTER 3 WEEKS, PROBLEM HAS NOT HAPPENED AGAIN. CONTACTED A FORD DEALER AND 2 PRIVATE SHOPS, ALL TELL ME THERE IS NO CODE RETAINED FOR THIS ISSUE AND IT WOULD HAVE TO BE DIAGNOSED WITH THE PROBLEM ACTUALLY HAPPENING. ALSO CONTACTED FORD CUSTOMER SERVICE. THE REP SAID SHE WOULD RECORD MY INFO BUT COULD NOT PROVIDE TECHNICAL ASSISTANCE.
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, THE STEERING WHEEL SEIZED AND CAUSED THE CONTACT TO CRASH INTO A CONCRETE GUARD RAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000.
THE EPS SYSTEM MALFUNCTIONS AT SPEEDS THAT COULD RESULT IN DANGEROUS ACCIDENTS. I WAS TRAVELING AT 40 MPH AND THE STEERING LOCKED UP. MESSAGE CENTER STATED CLEARLY THAT THE POWER STEERING NEEDS SERVICE NOW. THE STEERING WAS MANUAL AT THIS POINT, SO I TRIED HARD TO PULL IT OVER TO THE SIDE OF THE ROAD AND GET OUT OF THE WAY OF TRAFFIC. I THEN HAD IT TOWED TO MY REPAIR SHOP. THIS IS GOING TO COST $1000'S OF DOLLARS! THIS IS A MAJOR PROBLEM THAT COULD CAUSE MAJOR ACCIDENTS.
POWER STEERING FAILED, AND FIXED ITSELF AFTER RESETTING THE CODES. A WEEK OR SO AGO I WAS DRIVING 65 MPH WHEN THE POWER STEERING FAILED AGAIN CAUSING ME TO GO OFF OF THE ROAD! THANKFULLY I HAD MY SEATBELT ON AND I WAS NOT INJURED AND THEIR WAS NO DAMAGE TO MY VEHICLE. FORD HAS ONLY ISSUED A RECALL FOR 2011 AND NEWER MODELS WHICH IS RIDICULOUS BECAUSE FROM WHAT I HAVE READ ONLINE MORE PEOPLE ARE HAVING ISSUES WITH THE 2010 MODELS. WAS TOLD IT COULD BE CLOSE TO 3,000 TO FIX THE ISSUE! AND THAT IT ISN'T GUARANTEED THAT IT WON'T HAPPEN AGAIN! BEYOND UPSET AND FRUSTRATED! I DON'T HAVE THE MONEY TO FIX THE CAR, BUT CAN'T AFFORD NOT GETTING IT FIXED EITHER! FOR MOW OH AGE BEEN DRIVING AROUND WITH NO POWER STEERING BECAUSE I NEED TO GO TO WORK AND GO TO SCHOOL!
WHILE DRIVING MY CAR MY STEERING WHEELING LOCKED AND I COULD NOT CONTROL THE CAR . WHEN I TOOK IT TO THE SHOP THE MECHANIC TOLD ME THAT MY CAR DOES NOT HAVE A STANDARD HYDRAULIC STEERING WHEEL SYSTEM BUT INSTEAD IT HAS AN ELECTRONIC ONE THAT WILL COST OVER $1000 TO REPAIR . I'M CONSIDERING SUING THE FORD MOTOR COMPANY BECAUSE I ALMOST DIED IN MY CAR DUE TO THIS FAULTY SYSTEM THEY PROVIDED IN MY CAR . AFTER DOING RESEARCH I FOUND OUT THAT A LOT OF FORDS CUSTOMERS WITH A 2010 FORD FUSION ARE GOING THROUGH THE SAME ISSUE AND FORD IS NOT WILLING TO HELP . I WILL BE IN CONTACT WITH A LAWYER ON MONDAY. I LIVE IN BUFFALO NY WHILE DRIVING MY CAR I WAS ON A BUSY STREET INTERSECTION WHY MY POWER STEERING WENT OUT .
WELL I COULD HAVE SERIOUSLY HURT SOMEONE ELSE OR MY LOVED ONES AND MY VEHICLE BECAUSE WITHOUT ANY WARNING ONCE SO EVER MY CAR STOPPED TURNING. MEANING IT WAS 20 TIMES HARDER FOR ME TO CONTROL MY VEHICLE. THE WARNING THAT FLASHED IN THE INSTRUMENT PANEL IN THE SPLIT SECOND OF ME TRYING TO FIX WHATEVER WAS GOING ON WAS THAT I NEEDED TO GET MY POWER STEERING SERVICED IMMEDIATELY! SO IN RETURN MY CAR'S STEERING ABILITIES JUST ABRUPTLY STOPPED. LUCKILY, I WAS AT A GAS STATION AND NOT MOVING TOO FAST, ABLE TO TURN ON MY HAZARD LIGHTS AND HONK AT EVERYONE IN PASSING NOT TO COME NEAR ME WHILE MY SISTER WAVED EVERYONE AWAY. THE ISSUES WITH THE 2010 FORD FUSION IS BEYOND RIDICULOUS AND QUITE FRANKLY TOO DANGEROUS! NOW THE ELECTRONIC POWER STEERING CONTROL MODULE NEEDS SERVICING. FORD HAS ISSUED A RECALL FOR THE PROBLEM BUT ONLY FOR 2011'S AND UP. THIS CAR IS HIGHLY UNCONTROLLABLE AND TERRIFYING TO OPERATE W/O POWER STEERING. THIS IS GOING TO COST ME TOWING TO A DEALERSHIP, RENTAL CAR FEES, A DIAGNOSTIC TEST OF $99 DOLLARS, PARTS AND LABOR AND OF COURSE MY TIME. ALL WITH THE HANGING CARROT THAT I MIGHT BE REIMBURSED IF THEY DO ISSUE A RECALL DOWN THE LINE OR AT LEAST THAT'S WHAT THE FORD RELATIONS CUSTOMER SERVICE PEOPLE TOLD ME. NOT ONLY WILL THIS COST ME UPWARDS $2000 AND MORE BUT THE PARTS ARE ON BACK ORDER TOO. THIS IS MY ONLY CAR AND I HAVE TO STILL MAKE CAR PAYMENTS DURING THIS. WHAT A HEADACHE!!! AND FOR THE LIFE OF ME, I JUST CAN'T UNDERSTAND WHY THERE'S NO RECALL FOR 2010 FORD FUSION MODELS PERTAINING TO THIS PROBLEM WHEN THERE'S SIGNIFICANT RESEARCH THAT STATES MANY 2010 FORD DRIVERS ARE EXPERIENCING THIS. FORD BUILT CARS WITH ELECTRONIC POWER STEERING WHICH DOESN'T TAKE FLUID SO IF THERE'S AN ELECTRONIC SOFTWARE ISSUE THAT PERSISTS WITH ONE MAKE AND MODEL GIVE EVERYONE THE COURTESY OF BEING ABLE TO HAVE THEIR CARS UPDATED/FIXED.
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AFTER THE STEERING ASSIST AND THE ADVANCED TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS RESTARTED, BUT THE FAILURE PERSISTED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
WHILE DRIVING APPROXIMATELY 30 MPH LOST ALL POWER STEERING. VERY HARD TO STEER COULD HAVE CAUSED A CRASH. THE DASH READOUT SAID POWER STEERING ASSIST FAILURE, SERVICE ADVANCETRAC. CAR HAS ONLY 55,708 MILES ON IT. VERY DANGEROUS PROBLEM WHEN YOU CAN LOOSE POWER STEERING WHILE DRIVING. THANK GOD THERE WASN'T AN ACCIDENT.
ELECTRIC POWER ASSISTED STEERING (EPAS) FAILED
ON SEVERAL OCCASIONS, I WAS DRIVING MY 2010 FORD FUSION AND LOST THE POWER STEERING FOR NO APPARENT REASON. I LOST THE POWER STEERING AT LEAST THREE TIMES AS I WAS BACKING OUT OF MY GARAGE. THE MOST RECENT TIME I LOST MY POWER STEERING, I WAS DRIVING DOWN A STEEP HILL WITH A CURVE AND HAD TO USE ALL MY STRENGTH TO TURN THE STEERING WHEEL, SO THAT I WOULD NOT DRIVE OFF THE ROAD INTO THE DITCH. THIS WAS AN EXTREMELY SCARY EXPERIENCE. I AM UPSET THAT THE NTSB HAS NOT FORCED FORD TO RECALL ALL 2010 FUSIONS FOR THIS COMMON PROBLEM OF LOSING THE POWER STEERING. THE COMPLAINTS ABOUT THE POWER STEERING PROBLEMS IN FORD FUSIONS ARE ALL OVER THE INTERNET. ALSO, THERE WAS A CLASS ACTION LAWSUIT BROUGHT AGAINST FORD FOR THIS POWER STEERING PROBLEM IN THE 2010-2014 FORD FUSIONS IN SAN FRANCISCO, CA. WHY HASN'T THE NTSB DONE MORE ABOUT THIS DANGEROUS PROBLEM?
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING ASSIST WARNING MESSAGE ILLUMINATED AND THE VEHICLE WAS DIFFICULT TO STEER. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS SHUT OFF AND RESTARTED AND IT RESUMED TO NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,000.
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
ONCE I PULLED OUT OF MY APARTMENT PARKING LOT HEADING TO WORK, THE DASHBOARD INDICATED THAT I NEED TO "SERVICE POWER STEERING SOON". AS I PROCEEDED FURTHER, THE DASHBOARD MESSAGE INDICATED THAT I NEEDED TO "SERVICE ADVANCETRAC". THE STEERING WORKED WELL DURING THE COMMUTE TO WORK. ONCE I GOT TO WORK AND PARKED, I SHUT OFF THE ENGINE. WHEN I STARTED THE ENGINE, THE MESSAGE ON THE DASHBOARD REPLIED "SERVICE POWER STEERING NOW" AND IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL. IN THE PAST THREE MONTHS, THE POWER STEERING HAS STAYED IN THE SAME CONDITION. NO BETTER, NO WORSE. FURTHERMORE, THIS INCIDENT IS MORE SUSPICIOUS CONSIDERING THE FACT THAT FORD HAS ISSUED RECALLS ON 2011-2014 FUSIONS FOR THIS ISSUE.
SHORTLY AFTER BEGINNING MY DRIVE, MY CAR ALERTED ME TO "SERVICE ADVANCETRAC SOON" AND "SERVICE POWER STEERING SOON". THE WHEEL TURNED AS IT DID NORMALLY SO I DIDN'T THINK I HAD ANYTHING TO WORRY ABOUT. I GOT TO A STOPLIGHT A LITTLE FURTHER DOWN THE ROAD AND THOUGHT PERHAPS A RESET WOULD CLEAR THE ERROR. I PUT MY CAR IN PARK, AND SHUT OFF THE ENGINE. WHEN I STARTED IT UP AGAIN, I GOT A MUCH MORE URGENT SOUNDING DING AND MY SCREEN SAID "SERVICE POWER STEERING NOW". IT WAS AT THAT POINT THAT I HAD NO POWER STEERING IN THE CAR. IT WAS SO DIFFICULT TO STEER THAT I WAS WORRIED I MIGHT BREAK SOMETHING, FEELING LIKE AT ANY MOMENT THE STEERING WHEEL WAS GOING TO SNAP. UPON READING THE COMPLAINTS AND RECALLS OF OTHER FORD FUSIONS, I AM SHOCKED THAT THE 2010 MODEL ISN'T INCLUDED IN THE RECALL. THE ONLY FIX FOR THIS ISSUE ACCORDING TO FORD IS TO REPLACE THE RACK AND PINION ASSEMBLY. MY SUSPISION IS THAT THE ISSUE IS WITH A SENSOR THAT BECAME FAULTY, AND THE SYSTEM TURNED OFF POWER STEERING TO PROTECT ITSELF. HOWEVER I HAVE HEARD THAT BECAUSE THE SENSOR DOES NOT HAVE A PART NUMBER, IT CANNOT BE SOLD SEPARATELY FROM THE RACK AND PINION ASSEMBLY. I UNDERSTAND COMPONENTS BREAK AND WEAR OUT, ESPECIALLY IN CARS, BUT I THINK IT'S INSANE TO HAVE TO REPLACE A $1300 PART WHEN A $50 COMPONENT FAILS.
WHILE MY HUSBAND WAS DRIVING MY CAR, HE LOST ALL POWER STEERING ABILITY AND THE ADVANCE TRAC AND SERVICE POWER STEERING LIGHT CAME ON. IT IS REQUIRING EXTRA ABILITY TO TURN VEHICLE. I DO NOT UNDERSTAND WHY THIS MODEL IS NOT INCLUDED IN THE RECALL OF 15V340000.
I HAVE HAD THE POWER STEERING ASSIST FAULT LIGHT COME ON 4 TIMES IN THE PASSED YEAR AND A HALF. WHEN I WENT TO FORD THEY SAID THEY COULD NOT HELP ME UNLESS THE LIGHT WAS ON. SO FINALLY THE LIGHT STAYS ON AND SUDDENLY IT IS NOT COVERED BY A WARRANTY AND THE REPAIR IS CLOSE TO $2000, HOW CONVENIENT IS THAT. YOU KNOW THEY KNEW THAT EVIDENTLY THE SYSTEM WOULD FAIL. I COULDN'T EVEN TURN THE WHEEL AND WHEN I CALLED THEM TO EXPLAIN THAT THEY TOLD ME TO DRIVE SAFELY. THIS IS A PROBLEM THAT NEEDS TO BE RECALLED.IF IT WAS RECALLED FOR OTHER YEARS WHY NOT 2010?
TL* THE CONTACT OWNS A 2010 FORD FUSION . THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED. THE SERVICE ADVANCED AUTO TRACK AND THE POWER STEERING WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000. THE VIN WAS NOT AVAILABLE.
ON NOVEMBER 7TH 2015 MY SERVICE ADVANCETRAC LIGHT ILLUMINATED AND CHECK POWER STEERING NOW WARNING POPPED UP ON MY DASH AT THIS TIME I LOST ALL POWER STEERING TO THE CAR! I DISCONNECTED THE BATTERY AND RESTARTED MY CAR AND STILL NO POWER STEERING. I WAS FORTUNATE ENOUGH THAT WHEN THE LIGHT AND WARNING CAME UP I WAS IN MY DRIVEWAY AND THATS WERE I LOST STEERING. THIS IS MY ONLY CAR THIS GOTTA GET FIXED
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE POWER STEERING FAILED TO OPERATE AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
POWER STEERING ASSIST AND CHECK ADVANCE TRAC CAME ON! HAD TO DRIVE HOME WITH NO POWER STEERING. IT APPEARS THERE ARE SEVERAL FUSIONS THAT HAVE THE SAME PROBLEM. IT COST $1300.00 TO FIX. FORD SHOULD REIMBURSE FOR PARTS OR AND AT LEAST HAVE A RECALL ON THESE CARS. I WAS PARKED WHEN IT HAPPENED! THE POWER ASSIST HAS CAME ON BEFORE BUT THEY COULDN'T FIND THE PROBLEM UNTIL IT ACTUALLY QUIT WORKING. I HELPED MY GRANDDAUGHTER OUT SO SHE HAD A WAY TO GET TO SCHOOL! WHO COULD I CONTACT TO SEE IF FORD WILL HELP WITH THE COST?
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL SEIZED. IN ADDITION, THE ADVANCED TRACK AND POWER STEERING ASSIST WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.
MY 8 MONTH PREGNANT WIFE WAS DRIVING THE FUSION AND THE POWER STEERING FAILED ON HER. THE VEHICLE WAS DIFFICULT TO CONTROL AND FELT VERY UNSAFE. THE DASH REPORTED, "SERVICE POWER STEERING NOW." THIS IS THE THIRD CATASTROPHIC FAILURE WITH MY 2010 FORD FUSION, YOU CAN READ MORE ABOUT THE PROBLEMS HERE: HTTP://FORDPOWERSTEERING.COM/
WHILE ON A ROAD TRIP I RECEIVED A MESSAGE THAT READ "POWER STEERING ASSIST FAULT" AS SOON AS I STARTED THE CAR AND AT THE EXACT SAME TIME I LOST THE POWER STEERING. TURN OUT THAT CORRODED WIRES FRIED THE RACK & PINION. I HAD TO HAVE IT TOWED OVER A 100 MILES TO GET IT HOME. FORD TRIED TO TELL ME THAT THE WIRES WERE DAMAGED BY RODENTS. THEY CONVENIENTLY LEFT OUT THE IMPORTANT FACT THAT MY CAR (BUILT 04/07/2010) WAS NOT BUILT WITH AN EPAS GEAR HEAT SHIELD ON THE RACK & PINION. THE HEAT SHIELD WOULD HAVE PREVENTED THE WIRES FROM INCINERATING & FRYING THE RACK & PINION. FORD KNEW THAT THE LACK OF THE HEAT SHIELD WAS A PROBLEM AND TOOK STEPS TO CORRECT THIS ON THE FUTURE CARS. FUSIONS BUILT AFTER 04/12/2010 HAD THE HEAT SHIELD ADDED TO THE RACK & PINION. BUT THEY HAVE MADE NO ATTEMPT TO CORRECT THE ERROR ON THE CARS BUILT BEFORE 04/12/2010 THAT WERE BUILT WITHOUT THE HEAT SHIELD. I AM BLESSED THAT I WAS NOT ON THE ROAD AT THE TIME THAT I LOST MY POWER STEERING SINCE I WAS JUST STARTING BACK HOME ON COUNTRY ROADS IN THE MIDDLE OF THE NIGHT. IN THE PAST 5YRS I HAVE NOW HAD 3 POTENTIALLY DANGEROUS CAR MALFUNCTIONS. 1. AUG. 2013 - ENGINE SHAKING. NOT SAFE TO DRIVE. NEEDED NEW ENGINE & TRANS. MOUNTS. 2. OCT. 2013 - THROTTLE BODY FAILURE WHILE IN RUSH HOUR TRAFFIC. 3. AUG. 2015 - POWER STEERING ASSIST FAULT.
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE STEERING SEIZED AND THE DASHBOARD DISPLAYED A "POWER STEERING ASSIST FAULT" ERROR MESSAGE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,200.
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Quick Summary
The 2010 Ford Fusion has 1,352 Steering complaints on file. 20 crashes have been reported. Review the timeline above for detailed owner experiences.