103 complaints reported

2011 Ford Fusion Power Train

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
103
Crashes
2
Fires
1
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jun 2025

rdofcookevilletennessee/towedmy2011fordfusionse{38milagefromemyhome{duetonodriverecall{airbags.,Ipickupfusion.,nostart,fordpushedin,outofgurageforairbagrecallfix.OK|wontstartduetofordsaysbrokentranscable.fordjumpstart.nothing.sir/mamfordofcookevilletn.arraingment,airbag,driveabilityrecall.{fixed}theyknowlingheardmesayingcar,starts,drives,,uptotow,dropoff.theircallswereansweredcorrectlyW/informationvin,address.date,time,pickup.,>thecarwouldntstartassistinw/jumpstart,,contactassistancemgr.knowingtheproblem,warstuckreverse,nostart,brokenshiftcablebushing.carloaded,strappedtoourtrailor,reverse,nodrive,nostart,underhoodmaintanceimunhappyw/fordneversaid1word.tillheshowedustostart,shiftintoreverse,againfordrive,nopark.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2025
Apr 2025

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The lock warning lights was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that there was a chip inside the transmission causing the transmission to seize. The vehicle was not repaired. The origin of the chip was unknown. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2025
Apr 2023

My vehicle is a 2011 Ford Fusion, with 165,000 miles on it. When leaving my apartment, as soon as I got on the highway and went above 15 mph my car violently started to shake, I immediately pulled over safely and got out to check around and under the car. Got back in and put it back in drive. Started to drive and it once again started to violently shake. I immediately pulled over again and called to have it towed. Once able I tried to get Ford to look at it but they said the next appointment was 2 months out. I had another mechanic look at it and he said the PTU had failed and would need a full removal and installation of the transfer case. With all the work that needed done he said it would be over 4K. I don’t have that kind of money right now because I just had tire rods replace and ball joints so I’m just going to have to wait. Having been without a car has been so difficult. I searched online and found that many drivers of the Ford Fusion as well as other models are experiencing issues with the PTU. Again, I don’t have this money right now so unfortunately I’ll have to have the car sit at my place until I figure out what to do. When I called the Ford dealer, he said he has seen several PTUs go out. It’s just frustrating because I always keep up with maintenance with my vehicle, as well as tires. I don’t race my vehicle or anything so this shouldn’t be happening.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2023
Jan 2022

The contact owns a 2011 Ford Fusion. The contact stated while attempting to start the vehicle and depressing the brake pedal to the floorboard, the vehicle failed to shift into gear. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2021
Jan 2022

Transmission slipping,lurching,hard shift,jerking while driving. No prior lamp warnings or other symptoms. Break pedal when applied or released after acceleration or just before a complete stop vehicle makes a pin ball bouncing sound then when acceleration repeated transmission issues. This has put my saftey at risk as well as my passengers because of the sudden slipping,lurching,hard shift,jerking while driving. Trying to understand problem I came across a ongoing investigation regarding ford and knowingly using faulty transmission in a multitude of there vehicles in which mine is exhibiting exactly same behaviors.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Mar 2022
Jun 2020

MY FORD FUSION HYBRID HAS RECENTLY STOPPED WORKING AS A HYBRID AND RUNS MAINLY ON THE GAS ENGINE. AFTER REVIEWING SIMILAR PROBLEMS WITH THIS VEHICLE BY OTHER OWNERS, I NOW UNDERSTAND THAT THE HIGH VOLTAGE BATTERY (HVB) SEEMS TO BE PRE-PROGRAMMED TO BECOME INOPERABLE AFTER APPROXIMATELY 9 YEARS EVEN THOUGH THERE IS REALLY NOTHING WRONG WITH THE BATTERY. THE POSTS I'VE READ SUGGEST RESETTING THE AGE OF THE HVB BY USING THE APPROPRIATE HARDWARE AND SOFTWARE. MY QUESTION IS WHY DOESN'T FORD MOTOR CO. SERVICE DEPARTMENT ALERT CUSTOMERS TO THIS EASY FIX? *TR

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Nov 2020
May 2020

WHILE ON THE HIGHWAY DRIVING 55MPH A GRINDING NOISE CAME OUT OF THE FRONT OF THE CAR AND CAUSED THE CAR TO COME TO A SUDDEN STOP. I PUT THE CAR IN PARK AND BACK IN DRIVE MAKING IT TO A PARKING LOT WHERE IT WAS ACTING LIKE THE BRAKE WAS BEING ENGAGED AND DISENGAGED. GOT.IT TO AN INDEPENDENT SERVICE SHOP AND IT WAS DETERMINED THAT THE PTU WAS BAD CAUSING THE CAR TO STOP ALL OF SUDDEN. THIS IS A KNOWN PROBLEM WITH THE FORD AWD FAMILY OT VEHICLES.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jul 2020
Feb 2020

MY CAR WHEN PUT INTO DRIVE WOULD MAKE A CLUNKING NOISE AND LUNGE FORWARD, ALSO WHEN UP SHIFTING AND DOWN SHIFTING IT WOULD BE HARSH AND CLUNK. I TOOK IT THE FORD DEALER AND THEY SAID I NEEDED A REBUILT TRANSMISSION PUT IN AT A PRICE OF $5490, BECAUSE THE ONE IN IT HAD TO MANY PROBLEMS AND WOULD COST MORE TO FIX THEN THE REBUILT ONE, SO THAT'S WHAT I DID THE CAR ONLY HAD 71438 MILES ON IT.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2019
Sep 2019

DROVE AT 25 MILES PER HOUR MY CAR SUDDENLY JERKED AND HESITATED ON ACCELERATION. AT THIS TIME A WRENCH LIGHT CAME ON AND MY CAR COMPLETELY LOSS POWER. I COULD NOT ACCELERATE AND THE CAR MOVED AT 10 MILES/HOUR. THIS WAS VERY DANGEROUS! I WAS LUCKY BECAUSE IT WAS IN THE EARLY MORNING, NOT MANY TRAFFI. I COULD HAVE IN CAR ACCIDENT IF IT HAPPENED IN A RUSH HOUR. I HAVE TAKEN MY CAR TO FORD DELLER AND COULD NOT FIND ANYTHING WRONG. THIS HAS HAPPENED MANY TIMES IN LAST SEVERAL MONTHS. YOU GUYS REALLY NEED TO GET ALL OF THERE FORD FUSIONS OFF OF THE ROAD.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Sep 2019
Sep 2019

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHEN ACCELERATING FROM A RED LIGHT, THE VEHICLE VIOLENTLY HESITATED TO ACCELERATE AND THE CHECK ENGINE AND WRENCH WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 168,000.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2019
Aug 2019

THROTTLE BOTTLE POPS A CODE. WRENCH LIGHT COMES ON WHILE IN MOTION AND SUDDENLY STALLS. I CAN PULL OVER AND SHUT OFF VEHICLE TO CLEAR CODE. RESTARTING VEHICLE WORKS AMD I CAN DRIVE TO MY DESTINATION. IT DOES HAPPEN AGAIN USUALLY NEXT DAY. IT DOES NOT MATTER THE SPEED OF VEHICLE. MECHANIC STARTED FAILED THROTTLE BODY. MY CAR ONLY HAS 121000 MILES. IS THIS STILL COVERED BY FORD. 2015 A JUDGEMENT COVERED VEHICLES FOR 10YRS OR 15000MILES WHICHEVER CAME FIRST.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2019
Aug 2019

THE CAR IS CONTINUOUSLY REPORTING HIGH TEMPERATURE, WHEN IN FACT THE ENGINE IS WORKING AT NORMAL TEMPERATURE. COOLANT FLUID ARE AT THE CORRECT LEVEL AND MANUAL/VISUAL INSPECTION OF THE ENGINE COMPARTMENT DOES NOT SHOW ANY EVIDENCE OF HIGH TEMPERATURE DAMAGE. AFTER REPLACING THE COOLANT SENSOR, THE ECU KEEPS REPORTING THE SAME PROBLEM. OTHER THAN THAT THE CAR WORKS JUST FINE. THIS ALWAYS HAPPEN WHEN THE CAR IS IN MOTION EVEN AFTER A FEW MINUTE OF TURNING IT ON DURING THE MORNING BEFORE THE ENGINE GETS WARM. THE CAR HAS ONLY 24K MILES.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2019
Jul 2019

8 DIFFERENT TIMES WHILE DRIVING AT VARIOUS SPEEDS MY CAR HAS SLIPPED OUT OF GEAR AND I HAD TO TRY TO STEER TO SIDE OF ROAD. STOP. START CAR AGAIN. LAST WEEKS TIME, THE 8TH TIME, WAS ON HWY 85 IN ATLANTA TRAFFIC. I WAS ACCELERATING AROUND SOMEONE THAT WAS HAVING A PROBLEM AND IT JUST WOULDN'T GO ANYMORE. I WAS SO LUCKY TO HAVE A MARTA BUS BEHIND ME THAT SLOWED. SO I COULD STOP. THEN START AGAIN AND TAKE OFF. OTHERWISE IT WOULD'VE BEEN A HUGE ACCIDENT BECAUSE SOMEONE WOULD'VE HIT ME. I'VE REPORTED THIS TO MY FORD DEALRSHIP EACH TIME. THIS LAST TIME HE SAID FORD FOCUS AND FIESTA WERE JUST RECALLED FOR SAME ISSUES. PLEASE LOOK INTO THE TRANSMISSION ON THE FORD FUSION AS WELL. THE OTHER TIMES I WAS ON TWO LANE ROADS. ABLE TO PULL TO SIDE OF ROAD. IT'S VERY SCARY THOUGH FOR YOUR CAR TO JUST GO INTO NEUTRAL AND YOU NOT BE ABLE TO GO ANYWHERE.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2019
Jul 2019

I JUST PURCHASED THIS VEHICLE USED FROM A LOCAL DEALER ON 05/16/2019. I NOTICED AN OCCASIONAL HESITATION WHEN I ACCELERATED SOMETIMES. CONVERSELY, IT SEEMED AS THOUGH THE VEHICLE SUDDENLY LURCHED AHEAD WHEN I WAS BARELY ENGAGING THE ACCELERATOR. THIS ODD OCCURRENCE HAS BECOME MORE FREQUENT THE MORE I'VE DRIVEN THE CAR. TO THE POINT THAT I LOOKED FOR PAPERWORK TO TAKE THE VEHICLE FOR POSSIBLE TRANSMISSION SERVICE. OVER THE PAST COUPLE OF WEEKS, I'VE BEGUN TO HEAR OF ISSUES WITH THE FORD FOCUS AND FORD FIESTA THAT SOUND EXACTLY WHAT I'M EXPERIENCING. I USE TODAY'S DATE AS WHEN IT HAPPENED, BUT IT HAS BEEN HAPPENING WITH INCREASING FREQUENCY AS I'VE DRIVEN THE CAR.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jul 2019
Apr 2019 Fire

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. PRIOR TO THE NOISE, THE CONTACT NOTICED A BURNING ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND GREASE INSIDE THE TRANSFER CASE. THE VEHICLE WAS TAKEN TO PARAMOUNT FORD OF VALDESE (101 MALCOLM BLVD SUITE A, VALDESE, NC 28690, (828) 338-9348) WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2018
Mar 2019

ON, NOVEMBER 10, 2016, I PULLED INTO A PARKING SPOT IN A SHOPPING PLAZA. I PUT MY CAR IN PARK, TOOK MY FOOT OFF OF THE BREAK AND MY CAR STARTED ROLLING BACKWARDS. I PUT MY FOOT BACK ON THE BREAK AND PULLED THE EMERGENCY BREAK AND MY CAR STOPPED. I DIDN'T KNOW WHAT WAS WRONG, SO I PUT THE KEYS IN THE IGNITION AND TRIED TO START THE CAR AND IT WOULDN'T. I CALLED A TOW TRUCK, HAD IT TOWED TO A FORD DEALERSHIP WHERE THEY REPLACED THE SIFTER CABLE. I HAD 84,561 MILES ON THE CAR AT THE TIME. THIS PAST WEEKEND, MARCH, 16, 2019, I PULLED INTO A PARKING SPOT IN THE FELLS POINT AREA OF BALTIMORE, PUT MY CAR IN PARK, TOOK MY FOOT OFF OF THE BREAK AND MY CAR STARTED ROLLING FORWARD. I PULLED THE EMERGENCY BREAK AND THE CAR STOPPED. I TRIED TO START THE CAR, AND IT WOULD NOT START. IT IS A PROBLEM WITH THE SHIFTER CABLE AGAIN. I'VE ONLY PUT ABOUT 23,000 MILES ON THE CAR SINCE THE LAST TIME IT WAS REPLACED. I AM CURRENTLY WAITING TO HEAR FROM FORD TO SEE WHAT THEY ARE GOING TO DO ABOUT IT.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Mar 2019
Mar 2019

VEHICLE GOES TO HIGH SPEED WHEN BACKING UP IN REVERSE, AND IS UNCONTROLLABLE. EVEN PRESSING THE BRAKE PEDAL IS NOT ENOUGH TO SOP THE VEHICLE. IT IS SOMETIMES NECESSARY TO CHANGE THE GEARS ON THE AUTOMATIC SHIFT THIS IS VERY DANGEROUS, AND COULD CAUSE A SERIOUS ACCIDENT. HAS HAPPENED TWICE IN THE LAST SEVERAL MONTHS. IT RECENTLY HAPPENED YESTERDAY DEC.2, 1919. DURING THIS INCIDENT, I PUT THE VEHICLE IN DRIVE TO PREVENT HITTING THE VEHICLE BEHIND ME IN A WALMART PARKING LOT, AND FOUND THAT THE VEHICLE WAS REVVING OUT OF CONTROL GOING FORWARD.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Feb 2019
Jan 2019

I HAD RECENTLY PURCHASED A 2011 FORD FUSION SE AND MY VEHICLE HAS ROUGH DOWNSHIFTING. I HAD READ ONLINE ABOUT A LOT OF THE YEARS HAVING THESE TRANSMISSION ISSUES. WHEN IN A LOT OF TRAFFIC HARSH DOWNSHIFTING HAPPENS WHICH MEANS MORE BRAKE PRESSURE AND I FEEL LIKE THIS IS UNSAFE AS IT COULD CAUSE A ACCIDENT.IN TRAFFIC I FEEL LIKE THE CAR IS UNSAFE TO DRIVE

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2019
Jul 2018

2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO THROTTLE BODY MALFUNCTION. *LAD THE CONSUMER STATED THE VEHICLE STALLED OUT AND LOSS POWER NUMEROUS TIMES WHILE DRIVING. THE DEALER WAS NOTIFIED. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO BEING OVER THE MILEAGE LIMITATIONS. *JS

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2018
Mar 2018

VEHICLE STARTED LEAKING TRANSMISSION FLUID FROM THE SEAL MECHANIC SAID IT IS A PROBLEM WITH THIS YEAR FORD FUSION AND THERE SHOULD HAVE BEEN A RECALL

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2017
Oct 2017

CAR SPONTANEOUSLY SHUT DOWN WITH NO POWER TO ENGINE WHILE DRIVING ON HIGHWAY WHEN CHECK THROTTLE/TRANSMISSION WARNING LIGHT CAME ON. PROBLEM IS RELATED TO NHTSA ACTION NUMBER: PE13003. DEALERS REFUSED TO FIX IT. FORD CORPORATE NEVER RESPONDED TO MY MAIL.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Sep 2017
Apr 2017

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE TRANSMISSION SHIFTED ABNORMALLY IN BETWEEN GEARS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Feb 2017
Nov 2016

THIS PAST WEEK WHEN PULLING INTO MY DRIVEWAY I SHIFTED MY CAR INTO PARK AND I COULD FEEL SOMETHING GIVE. I COULD NOT SHIFT OUT OF PARK AFTER SO I REMOVED CONSOLE TO DO IT MANUALLY AS SHIFT INTERLOCK OVERRIDE WAS NOT WORKING. I CAN MANUALLY SHIFT BUT THE DASH INDICATOR IS OBVIOUSLY MISALIGNED AND IT WILL NEVER GO INTO PARK OR REGISTER ON THE DASH AS GOING INTO PARK (ONLY SEEMS TO RECOGNIZE PARK WHEN I KILL THE ENGINE IN NEUTRAL WITH HANDBRAKE ON AND THEN SHIFT TO PARK; THUS RELEASING THE KEY). OTHER THAN THAT I CAN GET IT TO GO INTO ALL OTHER GEARS(R, N, D, M) WITH SOME "FINAGLING". I TOOK IT INTO THE DEALER AS THIS PROBLEM IS ABOVE ME AND THEY JUST LOOKED AT IT THIS MORNING (11/21/16) AND THEY JUST CALLED WITH A QUOTE. THEY SAID THE LINKAGE WAS BROKEN AND I NEEDED A NEW SHIFTER ASSEMBLY. AT LEAST THAT'S WHAT I THINK THEY TOLD ME OVER THE PHONE.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Nov 2016
Nov 2016

WHILE DRIVING 70 MPH ON THE HIGHWAY THE CAR SUDDENLY SHUDDERED. THE YELLOW WRENCH LIGHT CAME ON AND THE GAS PEDAL WOULD NOT WORK. FORCED TO COAST TO THE SHOULDER. SHUT CAR OFF WAITED 30 SECONDS AND TRIED TO RESTART. CAR STARTED AND WRENCH LIGHT WENT OUT. WAS ABLE TO DRIVE. HAS HAPPENED REPEATEDLY. I CALLED FORD AND THERE IS A CUSTOMER SATISFACTION PROGRAM 13N03. TO ADDRESS THIS BUT SAID THEY COULD ONLY CORRECT IF THE COMPUTER SAVED A CODE. SINCE THIS PROBLEM HAS THUS FAR FAILED TO TRIP MY CHECK ENGINE LIGHT, IT IS NOT STORING A CODE. I ARGUED THAT IT WAS UNSAFE FOR ME TO DRIVE THE CARE LIKE THIS. THEY STATED THAT FORD DOES NOT RECOMMEND I DRIVE THE CAR AND STATED MY ONLY OPTIONS ARE TO TAKE TO DEALERSHIP FOR DIAGNOSIS WHERE THE ONLY HOPE IS THAT THEY CAN DRIVE THE CAR AND MAYBE THE INTERMITTENT PROBLEM WILL LUCKILY HAPPEN. THIS IS UNACCEPTABLE. THEY KNOW THE ISSUE EXISTS AND IS UNSAFE. I HAVE READ MULTIPLE ACCOUNTS OF THIS ON THE INTERNET. HOW MANY MORE ARE REQUIRED TO TRIGGER A RECALL?

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2016
Aug 2016

HAVE A DEFECTIVE PTU - POWER TRANSFER UNIT THAT NEEDS REPLACING. IT WAS LEAKING FLUID AND WAS TOLD I NEED A WHOLE NEW UNIT. I HAVE READ ABOUT NUMEROUS ISSUES WITH THESE BUT A RECALL WAS NEVER ISSUED.

Type: Vehicle, Vehicle: 2011 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Feb 2016

Trend Over Time

Complaints by year

Quick Summary

The 2011 Ford Fusion has 103 Power Train complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.