2012 Ford Fusion Steering

all power steering died

My 2012 Ford Fusion (VIN: [XXX] ) was previously repaired under Recall 15S18 / Customer Satisfaction Program 15N01 for a steering assist failure in 2016 at 83,000 miles. In March 2022, at 143,000 miles, the same defect occurred again—power steering warning light came on and steering assist failed while driving. The issue was diagnosed by Gillis Auto Center and confirmed again by Mullinax Ford in 2025. Ford refused to cover the repair, citing expired coverage, despite both dealerships confirming it is the same failure addressed by the original recall. I believe this is a safety defect that was not permanently remedied by the original recall repair. I am requesting NHTSA to review whether other vehicles are also experiencing repeat failures. I have attached all documentation in my email to Ford and will provide it to NHTSA upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Ford’s official website shows that my 2012 Ford Fusion (VIN: [XXX] ) is covered under Customer Satisfaction Program 15N01 – EPAS Steering Efforts, with instructions to schedule free service with a dealer. However, my local dealer refused to honor it, stating it had expired. I never received any notification of this program, and it involves the steering assist system which is a serious safety issue. Please review this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our power steering failed while driving and is extremely difficult to turn. It is dangerous. We looked up safety recalls and found Safety Recall 15S18 and 15N01 to repair the power steering due to a manufacturer defect. The dealer charged us $250 to "assess" the issue and then refused to recall the vehicle or make the repairs. It claimed that the car was too old and out of warranty. But this is not a warranty repair it is a safety recall issue for a defective power steering system. Our car has error codes U3000:49, U3000:72, and U3000:96. They are DTCs in the PSCM.

The contact owns a 2012 Ford Fusion. The contact stated that while driving on a main road at 55 MPH, the vehicle lost power steering functionality with the message "Service Advanced Track Power Steering" displayed. There was no warning light illuminated. The contact pulled over on the side of the road to restart the vehicle; however, the power steering function remained disabled. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 165,000.

My power steering went out while driving and then warning lights came on in dash. I have uploaded photos. I also have seen that there was a recall due to power steering issues with my year make and model in the past. Recall # NHTSA Campaign number 15V340000

The contact owns a 2012 Ford Fusion. The contact stated that while driving 30 MPH and attempting to make a left turn, the vehicle lost power steering functionality, and the steering wheel became firm. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was advised that the power steering rack and the rack and pinion were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 117,888.

My power steering rack and pinion went out after the Ford recall being completed

Power steering first failed in March 2025 after longer than average driving (vacation). Unplugging the electronic power steering motor from the power supply / data cables resolved the loss of powering steering at that time. The power steering error and failure returned on [XXX] after average driving and upon restarting the vehicle. This time unplugging the power steering motor did not resolve the issue. The vehicle will be going for further diagnosis and repair this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I drove about 40 mins to a friends house. Got up the next day to leave and I started the car and the power steering assist fault warning light came on. Nothing led up to this incident. Just all of a sudden.

Back in 2022 my power steering went out while I was driving the lights service advancetac and power steering assist fault show up took it to Ford to tell me it was the rack and pinion I got it replaced 3 months ago I’m on the interstate trying to get off as an exit and it went out again with the same messages. This is really alarming And dangerous when is constantly keep happening during driving. Especially for the price at ford wants to constantly replace it for.

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel seized. The contact waited for several minutes and then restarted the vehicle. The vehicle was not diagnosed or repaired. The failure had reoccurred on several occasions. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the rack and pinion had failed and needed to be replaced. Additionally, the power steering system needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at 50 MPH, the vehicle lost power steering functionality. There was no reservoir cap to check for power steering fluid. The power steering warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.

My power steering went in my 2012 Ford Fusion. It was recalled years ago and now it has affected my car. I can’t drive it as it is very unsafe. I was told since it was under 150,000 miles it could be fixed but by someone else I was told it will not be fixed. I need some assistance.

Steering Issue

The contact owns a 2012 Ford Fusion. The contact stated while driving 55 MPH, the power steering assist became inoperable. There was no warning light illuminated. The contact stated that excessive force was needed to steer the vehicle due to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2012 Ford Fusion Hybrid. While the contact’s daughter was operating the vehicle, the steering wheel was very difficult to turn in either direction, with the message "Power Steering Malfunction" displayed. The vehicle was towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 68,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving 40 MPH, the vehicle lost power steering functionality, causing the steering wheel to become very stiff. The contact proceeded to coast the vehicle to a stop and the traction control light illuminated. Additionally, the messages "Service Power Steering Now" and "Advance Track System" were displayed. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 15V340000 (STEERING); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 198,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed that the steering gearbox had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was not available.

The contact owns a 2012 Ford Fusion. The contact stated while driving 45-50 MPH, the vehicle lost power steering functionality. The message "Service Power Steering" was displayed. The contact was able to pull over to the side of the road. The contact's husband was able to drive the vehicle to the residence without power steering assist. The vehicle was taken to the dealer, where it was diagnosed that the power steering control module (PSCM) had failed and needed to be replaced. The manufacturer was contacted and informed the contact that the vehicle was covered under Ford Campaign Number: 15N01. The manufacturer attempted to contact the dealer on the contact's behalf; however, the dealer was unreachable. The dealer later informed the contact that Ford Campaign Number: 15N01 had expired. The vehicle was not repaired. The failure mileage was approximately 206,000.

Warning light on dash indicating "Service Power Steering Now" suddenly while driving car. Nearly complete loss of steering.

The contact's stepdaughter owns a 2012 Ford Fusion. The contact stated that while his stepdaughter was driving approximately 20-30 MPH, the vehicle lost power steering functionality. The driver was able to pull over to the side of the road. The contact stated that the failure had recurred on several occasions. The contact stated that upon turning off and restarting the vehicle, the power steering became functional for approximately 10 minutes. Additionally, the message "Power Steering Assist Fault" was displayed on some occasions. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 100,000.

When I turned my car on to leave for work it was beeping and the menu said power steering system faulty and loss of power steering/ it will also randomly loss power steering while driving down the road

Randomly at start up, it says "power steering assist fault" We took it to Ford and they couldn't recreate the problem because it was happening at random, and they said they couldn't fix it as it wasn't having the problem at the time. Now it's permanent, we have no power steering assist and is very unsafe for my mother to drive.

Power steering went out and it's electrical