2013 Ford Fusion UNKNOWN OR OTHER

MY PASSENNGER DOOR WILL NOT STAY CLOSED I WAS GETTING READY TO LEAVE THE STORE AND THE DOOR JUST SWUNG OPEN AND IT WILL NOT LATCH INTO PLACE JUST BOUGHT THIS CAR IN MARCH OF 2016 FROM A USED CAR DEALERSHIP

THE DOOR LATCH BROKE CAUSING THE DOOR TO NOT LATCH CLOSED. THERE IS AN ACTIVE RECALL FOR THIS YEAR MODEL, HOWEVER MY VIN NUMBER WAS NOT COVERED. THE CAR WAS STATIONARY AT THE TIME SO NO DAMAGED WAS CAUSED. THERE IS ALSO NO VISIBLE DAMAGE TO THE CAR.

DOOR LATCH BROKE. NO FOUL PLAY. DEALERSHIP SAYS ITS NOT PART OF THE RECALL.

AT AN OUTSIDE FUNCTION, LOADED MY 2 YEAR OLD IN THE BACK SEAT THEN PUT MY BAGS ON FRONT PASSENGER SIDE. SHUT THE DOOR ONLY TO FIND OUT IT IS NO LONGER LATCHING SO MY FRONT PASSENGER DOOR WILL NOT CLOSE AT ALL. IT WAS A SATURDAY JUST BEFORE NOON. CONTACTED 3 DEALERS ALL OF WHOM TOLD ME TO DRIVE MY CAR TO THEM BUT THEY WOULDN'T EVEN LOOK AT IT UNTIL MONDAY. NONE HAVE PART AVAILABLE AS THIS ISSUE IS ACTUALLY A RECALL. TOLD THEM IT WOULD BE UNSAFE TO DRIVE THIS VEHICLE, LET ALONE WITH A TODDLER IN THE BACKSEAT. THEY ALL SAID THEY COULDN'T TOW IT UNLESS I PAID THE TOW BILL. ONE SUGGESTED I HOLD THE DOOR CLOSED WHILE DRIVING IT TO THEM. THE OTHER ADVISED I NEEDED TO FIND A PIECE OF ROPE TO TIE IT CLOSED. NO ONE KNOWS HOW LONG BEFORE IT IS ABLE TO BE REPAIRED. THEY'VE ALL SUGGESTED I DROP IT OFF UNTIL IT CAN BE REPAIRED BUT NONE CAN OFFER A RENTAL. THIS IS EXTREMELY UNACCEPTABLE. MY HUSBAND AND I BOTH WORK AND WE HAVE TWO SMALL CHILDREN. I ASKED WHAT I WOULD DO IN THE EVENT THAT IT RAINED BECAUSE THE INSIDE OF MY CAR WOULD GET WET. SO FOR NOW I'M STUCK AT HOME WITH A VEHICLE THAT IS USELESS WITH NO SOLUTION IN SITE. NOT TO MENTION THIS IS THE 4TH RECALL ON MY CAR!!! I WILL NEVER OWN ANOTHER FORD!!!!

DEALER SERVICE MANAGER STATES THE AIR CONDITIONING COMPRESSOR SUFFERED A "CATASTROPHIC FAILURE" OF ITS INTERNAL PARTS. AS A RESULT, THE VEHICLE SHUT DOWN WHILE IT WAS BEING DRIVEN. DEALER STATES THE ENTIRE AC SYSTEM HAS TO BE REPLACED AT A COST OF $2500.00. THE PCM MAY ALSO BE AFFECTED BUT THAT CANNOT BE DETERMINED UNTIL THE VEHICLE IS IN A STATE WHERE IT CAN BE STARTED, WHICH WON'T BE ACHIEVED UNTIL AFTER THE ENTIRE AC SYSTEM IS REPLACED. THIS EXORBITANT REPAIR COST IS NOT COVERED UNDER ANY WARRANTY.

(1) 5/2015 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR OVER A WEEK AND STATED 'IT IS FIXED'; ONLY ONE DOOR LATCH WAS ADDRESSED. (2) 07/22/15 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR 2 DAYS AND STATED 'IT IS FIXED'; ONLY ONE DOOR LATCH WAS ADDRESSED. (3) 08/04/15 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR MORE THAN A WEEK, RETURNED TO OWNER AND STATED 'IT IS FIXED, BUT WE USED THE SAME PART THAT IS DEFECTIVE SINCE FORD HAS NOT YET PROVIDED A "FIX" FOR THIS PROBLEM. ONLY ONE DOOR WAS ADDRESSED. SERVICE AGENT ALSO STATED THAT "DURING THE SECOND "FIX" (SEE (2) ABOVE) PART WAS NOT REPLACED BUT ONLY 'CLEANED' BECAUSE NO PARTS WERE AVAILABLE. FORD NOTIFIED NHTSA OF THIS ISSUE 04/23/2015. DEALER NOTIFICATION SAFETY RECALL 15S16 WAS 04/30/2015. FORD HAS KNOWINGLY RETURNED A DEFECTIVE AND ADMITTEDLY UNSAFE VEHICLE TO OWNER THREE TIMES, FAILING TO FOLLOW RECALL REQUIREMENTS, AND STATING THAT "NOTHING FURTHER WILL BE DONE UNTIL SOMEONE GETS HURT". APRIL 30 2015 SAFETY RECALL 15S16 REQUIRES 'OBTAIN DOOR LATCH KIT AND INSTALL NEW DOOR LATCH ON EACH OF THE FOUR DOORS'. 15S16 ALSO STATES THAT 'PARTS ARE CURRENTLY NOT AVAILABLE IN SUFFICIENT QUANTITIES TO REPAIR ALL VEHICLES AFFECTED ... CUSTOMER VEHICLES SOLD BE REPAIRED ONLY IF THE VEHICLE ARRIVES AT YOUR DEALERSHIP WITH A BROKEN DOOR LATCH'. AS NOTED, OUR VEHICLE ARRIVED AT THE DEALERSHIP THREE TIMES WITH A BROKEN DOOR LATCH, WAS NEVER REPAIRED PER THE RECALL, BUT WAS RE-PRESENTED TO OWNER BY DEALER THREE TIMES AS "FIXED".

WHILE ARRIVING AT OUR DESTINATION THIS EVENING, MY FAMILY AND I GOT OUT OF THE VEHICLE. I NOTICED THAT THE PASSENGER SIDE DOOR DID NOT CLOSE, AFTER I PRESSED THE DOOR LOCK REMOTE CONTROL, I RETURNED TO THE CAR, THINKING SOMETHING MIGHT BE CAUGHT. I DID NOT NOTICE ANYTHING OBSTRUCTING THE DOOR, SO I TRIED CLOSING THE DOOR, AND IT JUST WOULD NOT LATCH. I PROCEEDED TO DISCONNECT THE BATTERY CABLE, IN ORDER TO PREVENT THE BATTERY FROM DRAINING, I WILL CALL THE DEALERSHIP TOMORROW, SEE IF THEY CAN REPAIR IT.

PER THE MANUFACTURER RECOMMENDATIONS I UPDATED MY VEHICLE TO SYNC VERSION 4.4. EVER SINCE THEM I HAVE HAD SEVERAL DISTRACTING ISSUES OCCUR WITH THE HAND FREE PORTION OF THE SYSTEM. WHEN A CALL COMES IN THE SYSTEM WILL CONTINUE TO RING AFTER THE CALL IS ANSWERED. THE SYSTEM'S VOICE RECOGNITION IS VERY UNRELIABLE WITH THE SYSTEM EITHER NOT PERFORMING THE ACTION REQUESTED OR NOT PERFORMING AT ALL. ITS A HIT OR MISS PROBLEM WHEN USING THE VEHICLE TO MAKE A CALL. WHILE DRIVING THESE ISSUES DISTRACT THE DRIVER FROM PAYING ATTENTION TO THE ROAD AND CAN CAUSE AN ACCIDENT. THIS HAPPENS NO MATTER IF THE VEHICLE IS STATIONARY OR AT ANY SPEED. FORD IS AWARE OF THIS ISSUE BUT SO FAR HAS FAILED TO ADDRESS IT . IN THE FORD FOURMS THERE ARE PROMISES OF A NEW UPDATE SOON B BUT SO FAR NOTHING HAS HABBENED. THE VERSION OF SOFTWARE AFFECTED ARE SYNV 4.4 AND GEN2 - VERSION 3.8. AS THIS SOFTWARE IS CURRENTLY INSTALLED IN ALMOST ALL FORD UNITS COULD YOU PLEASE GET THEM TO EITHER FIX THE ISSUES WITH THE SOFTWARE OR ALLOW DEALERS TO REINSTALL EARLIER VERSIONS THAT DID FUNCTION CORRECTLY

DRIVING INTO WORK IN THE MORNING ON A 3 LANE BUSY ROAD, THE "STOP SAFELY NOW" ALERT CAME ON AND THE CAR STALLED. IT CAME TO A COMPLETE STOP WHILE I WAS IN THE MIDDLE LANE OF THE ROAD WITH CARS RUSHING AROUND ME TO BE ON THEIR WAY. I HAD TO GET OUT OF THE CAR AND, WITH THE HELP OF SOME GOOD SAMARITANS, PUSH IT TO SAFETY ACROSS 4 LANES OF TRAFFIC INTO A COMMERCIAL PARKING LOT. THE CAR WOULD NOT RESTART. I HAD IT TOWED TO THE DEALERSHIP WHERE IT WAS HELD FOR 7 DAYS AND THEY TOLD ME IT "JUST STARTED WORKING OVER THE WEEKEND AND WE DON'T KNOW WHY IT FAILED BECAUSE THERE WEREN'T ANY ERROR CODES TO READ". HERE IS THE REPORT FROM THE DEALERSHIP: "TOWED IN WRENCH LIGHT CAME ON AND STOP SAFELY LIGHT CAME ON ALSO CAUSED BY NO CRANK, NO START. SELF TEST, 20 DTC S. CLEARED DTC S. STARTED OK AFTER DTC S CLEARED. ROAD TESTED & RETESTED, DTC S DID NOT RETURN. NEEDS TO BE DRIVEN MORE." I HAVE PLAYED PHONE TAG WITH THE FORD CUSTOMER REP FOR WEEKS NOW AND I HAVE GROWN IRRITATED. I DO NOT HAVE ANY TRUST IN THIS CAR TO RELIABLY KEEP MYSELF, MY WIFE AND NEWBORN CHILD SAFE. WE FEEL HELPLESS AT THIS POINT BECAUSE THERE DOESN'T SEEM TO BE ANY CONCERN OR REASSURANCE SHOWN ON FORD'S BEHALF AND WE'RE STUCK IN A CAR THAT WE OWE MORE THAN ITS WORTH. THE MONEY WOULD FEEL MORE WELL SPENT HAD THERE HAVE BEEN SOME EFFORT SHOWN BY FORD TO MAKE IT RIGHT AND REBUILD OUR TRUST IN THEIR PRODUCT. HOWEVER, THIS HAS NOT BEEN THE CASE AND IT LOOKS LIKE WE'RE ON OUR OWN TO JUST DEAL WITH THIS MAJOR SAFETY ISSUE AS IT COMES UP OR DROWN OURSELVES IN NEGATIVE EQUITY BY TRADING IT IN FOR A CAR THAT WE CAN TRUST. THIS CAR IS A SAFETY RISK TO MYSELF, MY FAMILY AND THE GENERAL PUBLIC.

2013 FORD FUSION. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR SAFETY RECALL, BECAUSE OF WHERE THE VEHICLE WAS PURCHASED FROM. *SMD

AFTER BUYING CAR I WAS DRIVING OFF DEALERSHIP LOT,AND BRAKING FOR RUMBLE STRIPS I HEARD A POPPING NOISE FROM RIGHT REAR OF CAR.I HAD IT BACK 7 TIMES AND IT STILL NOT REPAIRED. I'M QUITE CONCERNED,AND THINK IT IS A SAFETY PROBLEM.THE DEALER SHIP AND FORD TELL ME THAT THEY ARE WORKING ON IT.YET HERE IT IS 10 MONTHS ,AND IT STILL IS NOT FIXED.

PURCHASED CAR ON NOV 2 2013 RETURNED TO DEALER 31 DAYS LATER DUE TO RECALL. HAVE REQUESTED BUY BACK FROM FORD. WHO WOULD PUT THERE GRANDCHILDREN AT RISK IN THIS CAR WITH THE POSSIBILITY OF A FIRE? I FEEL THAT THEY HAVE KNOWN THE PROBLEM EXISTED BUT FAILED TO ADMIT IT UNTIL SOME CARS CAME BACK. JUST WANT FORD TO BUY CAR BACK AND WILL LOOK AT ANOTHER MODEL. *TR