2014 Ford Fusion Steering

Power Steering Loss (2019 - Recall 19S26): Affects 2013–2016 models. Corrosion of the steering gear motor bolts can lead to a sudden loss of electric power steering assist, making the car harder to steer. This recently happened to my vehicle, causing my wife to almost crash. Luckily she wasn’t far from home and was able to drive slowly with very difficult steering made it home safely. I took the vehicle to the local ford dealership that has described that the bolts have sheered off on my vehicle the exact thing described in this recall, but have informed me that according to my VIN this recall doesn’t apply.

The contact owns a 2014 Ford Fusion. While driving at an undisclosed speed, the steering wheel became very firm. The contact pulled over, and the messages “Steering Loss” and “Service Advancetrac” were displayed. The vehicle was taken to an independent mechanic. The contact referenced NHTSA Campaign Number: 19V632000 (STEERING); however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 107,904.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel remained stuck in the direction turned and failed to return to center. The contact stated that the traction control warning light was illuminated. Due to the failure, excessive force was needed to steer the vehicle while driving back to the residence. The contact’s stepson used a code reader to diagnose the vehicle and performed a reset, and the power steering assist feature returned. Upon investigation, the contact's stepson discovered NHTSA Campaign Number: 19V632000 (STEERING); however, the VIN was not included in the recall. The contact was informed that the repair was temporary and that the failure would return. The vehicle was not repaired. The contact was referred to the NHTSA Hotline to report the failure. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Fusion. The contact stated that while driving on the highway at night in the rain at approximately 40-45 MPH, the contact drove over an unavoidable puddle, and the electric power steering assist became inoperable. The advancetrac and the steering warning lights were illuminated, and the steering wheel was difficult to turn. The water eventually dried up, and the vehicle returned to normal operation. The contact stated that the failure recurred. Upon investigation, the contact related the failure to NHTSA Campaign Number: 14V514000 (Steering). The contact stated that the remedy was not adequate. The vehicle was taken to an independent mechanic who repaired the steering rack. The vehicle was taken to the local dealer, where it was reprogrammed. The vehicle was repaired. While driving at an undisclosed speed, the contact drove over another puddle of water, and the failure reoccurred. The contact was unable to dry the vehicle. The manufacturer was contacted and filed a claim on the contact's behalf. The manufacturer informed the contact that the vehicle was repaired under NHTSA Campaign Number: 14V514000 (Steering) in 2015. The failure mileage was approximately 100,000.

While driving on highway, my 2014 Ford Fusion suddenly reported loss steering power and it was requiring a greater steering effort to make a small turn. I have to stop unexpectedly on highway. This incident reminded me that a day or two, I started to feel some roughness while turning in low speed locally. But it didn't affect driving.

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while turning to the left or right, the steering wheel was sticking. While driving at slow speeds in colder temperatures in a parking lot, the steering became inoperable. The steering wheel was difficult to turn. The message “Please pull over for Safety” was displayed. The contact turned off and restarted the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V632000 (Steering). The vehicle was taken to an independent mechanic who provided the contact with undisclosed error codes. The vehicle was taken to an undisclosed local dealer, where the codes were cleared, and the dealer informed the contact that the steering assembly needed to be replaced. The vehicle was reset, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,000.

I currently have no open recalls on my vehicle however I feel as though my vehicle is apart of the the national recall involving the steer column. My vehicle jerks at high speeds randomly and I sometimes lose control. This issue has been seen by multiple mechanics and they’ve done numerous inspections but can’t find the problem. They only tell me they think it may fix the issue but none are certain. I’ve gotten two wheel alignments within a year and each time I’m recommended a wheel alignment by a different mechanic. I’ve bought several tires of this issue because the wear on my tires keeps wearing out and causing my tires to blow out. I believe it involves the national recall.

Around [XXX], I began experiencing issues with the electric power steering system in my 2014 Ford Fusion. The steering became noticeably stiff and difficult to turn, especially at low speeds. A warning message appeared on the dashboard — something like “Service Trac” or a similar alert. Despite the warning and steering difficulty, I was able to continue driving the vehicle for about a week, but it became increasingly unsafe and physically demanding to steer. The vehicle has approximately 138,000 miles and was purchased from a dealership in Michigan just a few months ago. The issue has not been inspected by a Ford dealer, but an independent service center diagnosed the problem as a failure of the electric power steering system. I was quoted $2,400 for a new part or around $1,000 for a used one, not including labor. I checked my VIN using Ford’s official site and confirmed there are no open recalls or Customer Satisfaction Programs for the steering system on this vehicle. However, this issue appears to match the symptoms described in Ford recall 19V632000, which applies to some 2014 Fusions with the same steering design. My vehicle appears to be excluded from that recall. Given the widespread nature of this defect and the serious safety risk it poses, I believe the recall should be expanded to include more affected VINs. This failure could easily result in loss of control at higher speeds and represents a hazard to both occupants and others on the road. Thanks for your time [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was driving lost power steering shut my car off turned it back on all the lights were gone off the dash and it had power steering again . Parked went to work the next day and drove home fine parked and then all the same lights came on again and has lost all power steering .

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was a loud clunking sound coming from the steering wheel while attempting to make a turn. There were several unknown warning lights illuminated. The contact stated that the steering wheel was difficult to turn. The vehicle was taken to the dealer, where it was diagnosed and determined that the electric rack and pinion had failed and needed to be replaced. The contact ordered the parts and had the dealer install the parts. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same diagnostic was provided. The contact was informed that the electric rack and pinion needed to be replaced. The parts were ordered by the dealer. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same diagnostic was provided. The contact was informed that electric rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 208,864.

The contact owns a 2014 Ford Fusion. The contact stated that upon starting the vehicle, the messages "Service - AdvanceTrac Off", "Hill start Assist Unavailable", and "Steering Assist Fault - Required" were displayed. The vehicle was towed to the dealer, where it was diagnosed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however the VIN was not included in the unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.

I am submitting this complaint regarding a complete loss of power steering on my 2014 Ford Fusion. The issue occurred without warning and was accompanied by multiple dashboard alerts including: “Steering Loss – Stop Safely” “Service AdvanceTrac” “Hill Start Assist Not Available” The steering became extremely heavy and difficult to turn, creating a major safety concern—especially while driving at low speeds or attempting to park. I have since researched this issue and found numerous reports from other 2014 Ford Fusion owners experiencing the exact same failure. While Ford issued a Customer Satisfaction Program (15N01) covering similar issues on 2011–2013 Fusion models, no such support appears to be available for the 2014 model—even though the symptoms and system design are identical. Dealers are quoting repairs in excess of $3,500 to replace the rack-and-pinion steering system, which is believed to be the source of the failure. Given the abrupt and dangerous nature of the malfunction, I am requesting that NHTSA investigate this issue as a potential safety defect and consider whether Ford should expand coverage or issue a formal recall for affected 2014 vehicles. This is a critical steering safety issue that could easily lead to accidents or injury if it happens at higher speeds or in traffic. I urge the NHTSA to take this seriously and evaluate Ford’s handling of this problem in 2014 Fusion models. Thank you for your attention to this matter. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our 2014 Ford Fusion was recalled under NHTSA Campaign Number 15V250000, issued June 24, 2015, for an issue with internal binding and corrosion in the power steering rack which could lead to a loss of power steering assist. In 2015, Brighton Ford (Livingston County, MI) performed the recall remedy. After that service, our vehicle's VIN was removed from NHTSA's active recall list. However, on [XXX], less than 10 years later, the exact same issue occurred again—the steering wheel froze and the front wheels did not respond. The "Steering Loss" warning appeared. Thankfully, no one was hurt. The car was diagnosed and repaired at Balise Ford of Wilbraham, MA. They retrieved DTC C102D:00 which indicates high friction in the power steering gear, a symptom specifically tied to internal binding caused by water ingress, as described in the original recall. The steering rack was replaced at our expense. The repair invoice and technician comments clearly describe the same failure mode the recall was meant to prevent. This indicates the original recall remedy was ineffective in our case. WHAT IS YOUR REQUEST TO NHTSA? We respectfully request that NHTSA: Reinstate our VIN on the 15V250000 recall list, acknowledging that the original repair was inadequate and the defect recurred. Enable us to seek reimbursement from Ford for the repair and towing costs now totaling over $5,400. This situation demonstrates that a single recall remedy does not always fully resolve the safety issue. We hope NHTSA will help ensure affected owners are protected and treated fairly. DEALERSHIPS INVOLVED Original Recall Service (2015): Brighton Ford Livingston County, Michigan Recent Repair (2025): Balise Ford of Wilbraham 1979 Boston Rd, Wilbraham, MA 01095 Phone: 413-858-6195 Service Advisor: John Gabriel Retrieved DTC: C102D:00 – High Friction in Power Steering Mileage at Repair: 60,468 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Steering gear in rack in pinion grinding and felt like car stalled and steering went hard..no warnings or indications prior to..67,000 miles on Car …now there is a continuous grinding sound coming from steering wheel and Ford had a recall on 2014 Fusion but my car doesn’t show any …afraid steering may lock up without warning

The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle, the vehicle made an abnormally loud sound and the steering wheel seized. The "Service Advancetrac" message was displayed. The vehicle was towed to the dealer, who determined that the steering gear needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 140,000.

On May 15, 2025 I experience a loss of power steering assist in my vehicle due to steering gear bold corrosion. There is a recall for this exact same issue, 19S26/19V632, issued on 2019-10-11, however, Ford is telling me my VIN number is not included in this recall. They are also claiming this problem was fixed as part of their recall 19R02 back in 2015. As part of the more recent recall, the remedy calls for replacing the bolts and applying a corrosion inhibitor, but they obviously did not do when fixing recall 19R02 back in 2015.

Electric power steering failed, causing the car to be almost impossible to steer while driving. This is a known issue with these Ford vehicles. Car shows steering failure and stabilitrak warning-these did not come on until the failure.

The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle, the steering wheel remained locked and could not be moved in either direction. The contact stated that after several attempts the steering wheel unlocked and operated normally. The contact stated that the failure recurred one hour after initially attempting to start the vehicle. The contact stated that the steering rack was recently replaced but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 19V632000 (STEERING). The failure mileage was 165,000.

The contact owns a 2014 Ford Fusion. The contact stated that on various occasions while driving at approximately 30 MPH, the contact noticed a burning odor coming inside the cabin. The vehicle was towed to an independent mechanic where power steering fluid was added to the vehicle. The contact stated that while driving, the power steering became inoperable. The vehicle was steered to the side of the road. The vehicle was then towed to a dealer where it was diagnosed that the wiring harness burned causing the power steering to go out and a wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 35 MPH, the steering assist and uphill assist warning light illuminated. Additionally, the Service Steering message was displayed. The contact stated the steering wheel was stiff and required extra effort to turn the steering wheel. The contact drove to the destination and parked the vehicle. The contact turned off and restarted the vehicle and the power steering functionality returned. The contact stated that the failure was intermittent but had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was diagnosed but was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The failure mileage was approximately 127,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 45 MPH and following a curve in the road, the steering wheel became firm. The contact stated that it was difficult to turn the steering wheel to the left or the right. There was no warning light illuminated. The contact stated that the failure was intermittent but was a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the electronic power steering assist had failed and referred the contact to a dealer for assistance. The vehicle was not repaired. The contact stated that the steering wheel was no longer functional, and the vehicle was no longer being driven. The contact had researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was informed of the failure. The failure mileage was 106,329.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer where it was diagnosed and determined that the steering wheel had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact stated that several unknown warning lights were illuminated. In addition, the contact stated that the steering wheel had loosened. The vehicle was driven back to the residence. The following day, the vehicle was started, and the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed with a failed electronic power steering module. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2014 Ford Fusion. The contact stated that while stopped in a parking lot with the engine running, the steering wheel independently started turning to the left. The contact stated that the Hill Start Assist, stabili-trak, and Loss of Power Steering Assist messages were displayed. The contact stated that the steering wheel was very difficult to turn. The contact stated there was smoke coming from under the hood. The contact turned off the vehicle and after opening the hood, the contact observed power steering fluid leaking onto the exhaust manifold. The contact had not taken the vehicle to a dealer nor an independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

I recently noticed that the bolt that secures the steering wheel to the steering column has become loose. This seems to be the same problem for which a recall was issued but my vehicle wasn't included in the recall. I haven't had anyone look at it yet because it just started coming loose.