221 complaints reported

2017 Ford Fusion Power Train

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
221
Crashes
1
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Dec 2022

While shifting from reverse to drive, car shifted back to park and activated parking brake. Unable to move car forward and needed to be towed to dealership for repair. The 2013-16 Ford Fusions are included in recall on bushing failure, however, my 2017 Fusion is not included. However, clearly this is an issue with millions of Ford vehicles and recall should be expanded. Shift system fault notification appeared after this incident. Ford of Murfreesboro inspected the vehicle and repaired the failed bushing at the transmission selector.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2022
Dec 2022

The contact owns a 2017 Ford Fusion. The contact stated while reversing out of his residence and attempting to move the gear shifter from reverse (R) into drive (D) position, the vehicle seized. The contact stated that the transmission failure warning light was illuminated. The vehicle was not drivable. The contact was able to manually shift the transmission shifter cable and pushed the vehicle out of the road. The local dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000. The consumer stated the vehicle was repaired on 08/22/22 at the owners expense.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2022
Dec 2022

Multiple times, the car will not change gears. Turning the knob to reverse or drive, and the light indicates a gear for one second, then goes back to park. It has happened in parking lots a few times switching from reverse to drive and I need to stop the car and restart it a few times when I am blocking traffic. No warning lights and the car otherwise acts normal. I called Ford, who said they were not aware of any issues and asked me to take it to a dealer

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2022
Nov 2022

Purchased vehicle used from a state agency, transmission lurches, won’t go into gears, stays in neutral then launches into gear. Can put transmission into drive but the car won’t move for several seconds, will go into drive without warning.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Nov 2022
Nov 2022

The transmission failed AGAIN... the Original transmission failed at 75,106 miles and Ford would not replace it even though it was in the batch flagged as having a Transmission issue (assembled in Mexico with my VIN in the range). I filed a report like this for that one as well. I ended up having to pay $4,700 out of pocket the first time. This next time, the replacement transmission failed at 99,108 miles but this time was covered by the replacement transmission warranty (3yr unlimited mileage)

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2022
Nov 2022

the bushing in the shift cable completely degraded. It is is the exact same thing that happened in recall 22S43. ford dealership is not willing to fix without recall notice due to my car being a 2017 and not 2013-2016. Please advise if this model year will get added to the notice. thank you!

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Nov 2022
Oct 2022

The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle and shifting into drive(D), the gear shifter flashed three times and immediately shifted back into park(P) and independently engaged the parking brake. The contact stated that the "SHIFT SYS FAULT Service Required" message appeared on the instrument panel. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 154,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2022
Oct 2022

Car wouldn’t shift to park!

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Sep 2022
Oct 2022

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle would intermittently hesitate upon depression of the accelerator pedal without warning while in either in the drive (D) or reverse (R). The contact initially took the vehicle to a dealer where she was informed that there were no recalls associated with the VIN and was offered no assistance. The contact then took the vehicle to an independent mechanic where an extensive diagnostic test was performed and it was discovered that the torque converter had failed and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 17V427000 (Power Train) which she linked to the failure. The manufacturer was notified of the failure and the contact was informed that her vehicle was not included in the recall; she was then referred to the NHTSA for assistance. The vehicle had been repaired. The failure mileage was approximately 200,000. ADDED COMMENT: Before the complete break of the transmission, I was noticing some hesitation with changing gears and going dead from a stop. Going down a hill on coast the back of the car made a roaring sound. At these moments, the car gear shift would be slightly hard to turn to park or drive. The transmission would also seem to slip. NOTE: The actual odometer was 189293 when the issue happened and repaired. Even though this was not on the recall list, it should be added because I experienced the same issue with my transmission as the others. I have attached my invoice for the repair. Not included are the 2 prior wrecker bills from having it towed to my house, and then had it towed to Lonnie Cobb's Ford for repair, which the car sat for weeks with no repair. Third wrecker bill is included on the Repair Invoice. from Clement Automatic Transmissions. THE CONSUMER STATED BEFORE THE TRANSMISSION FAILED, THERE WAS HESISTATION WHEN SWITCHING GEARS. THE VEHICLE WOULD DIE FROM A STOP. WHEN DRIVING DOWN HILL THE VEHICLE WOULD MAKE A ROARING SOUND. THE CONSUMER BELIEVED THE VEHICLE SHOULD HAVE BEEN INCLUDED IN THE RECALL, AS IT DISPLAYED THE SAME FAILURE DESCRIBED IN THE RECALL NOTICE. AT THE THE TIME OF THE FAILURE AND REPAIR THE ODOMETER READ 189293.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Sep 2021
Sep 2022

The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked and attempting to shift into drive, the "Shifter Malfunction" - "See Service Manual" lights were illuminated. The contact stated the vehicle would not shift to drive. The contact turned off the vehicle and while shifting the vehicle to park(P), the vehicle rolled forward and the parking brake engaged automatically. The contact lifted the hood and observed that the shifter cable bushing had disintegrated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact owns a 2013 Ford Fusion and had received a recall letter for NHTSA Campaign Number: 22V413000 (Power Train). The contact felt that his 2017 Ford Fusion should have been part of the recall. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Sep 2022
Sep 2022

I was driving home from work stopped at a red light on a hill.. the light turned green i went to proceed but my car had no power and didnt want to go.. i go it to go very slowly up the hill into a parking lot.. then the wrench light came on which is for the powertrain malfunction.. theyve recalled my car once before for the Power train: Automatic transmission: Torque converter recall number 17V427000.. is it possible that what they did could of been a temporary fix?

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Sep 2022
Sep 2022

The contact owns a 2017 Ford Fusion. The contact stated that while reversing, the electric gear shifter failed to shift from Park to Reverse. The contact stated that the electric gear shifter would shift into reverse but rotate back into the Park position. The warning message "Shift System Error" illuminated. The vehicle was towed to the contact's residence. The contact stated that he maneuvered the electric gear shifter and was able to drive the vehicle to the dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 81,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jul 2022
Aug 2022

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the Shift System Fault and Transmission Not in Park messages were displayed. The transmission warning light was also illuminated. Additionally, the gear shifter failed to shift into the intended gear, and the parking brake inadvertently engaged while driving. The vehicle was towed to the dealer where it was diagnosed that the transmission shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The failure mileage was 87,239.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2022
Aug 2022

Vehicle stuck in park, the shifter cable bushing failed. Bushing deteriorated and is completely missing

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2022
Aug 2022

My 2017 Ford Fusion started have problems with shifting from different gears. After a week of small shifting issues, it would not shift into second gear. Launched into second gear from first very fast. Then it wouldn’t shift at all for awhile, then slowly worked between gears. Ford said it is the Torque converter and isn’t covered by recall. Sounds very close and fishy to me. It was made at the Hermosillo Ford plant and less than a month past the recall for this same issue out of this plant for this year make and model. Ford said there is nothing they can do. New transmission is 12 weeks out due to part shortage.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2022
Aug 2022

As I put the car in reverse it shifted really hard and then a warning light came on and told me to check the manual. Upon checking the manual I found it’s the Powertrain Indicator. The car is still driveable but skips and shutters when picking up speed to shift gears. It also hesitates like it wants to stop. I almost stalled out in the middle of the road multiple times while trying to make it back home.The manufacturer was contacted and I was told my particular vehicle was not under the recall. They offered no further assistance.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2022
Aug 2022

The contact owns a 2017 Ford Fusion. The contact stated upon reversing out of the garage, he shifted from reverse (D) to drive (D), but the vehicle failed to respond. An unknown warning light was illuminated. The contact was able to push the back vehicle into the driveway with assistance. An unknown dealer was notified of the failure and informed the contact that the failure was associated with the transmission shifter cable bushing. The contact purchased a transmission shifter bushing rubber from an unknown dealer and replaced the part himself. Additionally, the contact replaced the battery of the vehicle as the failure had drained the battery. The contact was able to drive the vehicle. However, the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed that the key fob battery, the vehicle battery, and the transmission cable bushing had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was unknown.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2022
Aug 2022

vehicle lost power at stops over 2 days period, then 3rd day transmission failed completely. repair shop reports that overdrive went out and transmission has to be overhauled.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2022
Aug 2022

The contact owns a 2017 Ford Fusion. The contact stated that an independent mechanic had previously replaced the gear shifter; however, the failure recurred while starting the vehicle. The gear shifter seized and was unable to shift to the intended gear. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was 94,518.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2022
Jul 2022

The contact owns a 2017 Ford Fusion. The contact stated while his daughter was reversing out of the driveway at approximately 5 MPH, the vehicle failed to shift into gear. There was no warning light illuminated on the instrument panel. The vehicle was taken to the local dealer where it was diagnosed that the shifter cable bushing had failed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jul 2022
Jun 2022

The contact owns a 2017 Ford Fusion. The contact stated while driving on a local roadway at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated that the vehicle failed to shift into drive(D) or reverse(R). The contact stated that an unknown warning light was illuminated. The contact called and had the vehicle towed to his son's residence. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2022
Jun 2022

The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was park(P), the instrument panel indicated that the transmission was in drive(D). Due to the failure, the contact's husband called for a tow; however, the tow truck driver was able to instruct her husband over the phone on how to correct the failure. Once the vehicle was able to be driven, the contact's husband called the dealer where he was informed about the defect. The vehicle was taken to the dealer where the defective part was replaced. Approximately six months later, the same failure recurred while the vehicle was in neutral(N) but the instrument panel showed the vehicle in park(P). The contact's husband was able to perform the same repair to correct the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2021
Jun 2022

The contact owns a 2017 Ford Fusion. The contact stated while shifting the vehicle into drive(D), the vehicle shifted into park(P) and the “Shift System Fault” and "Service Required" messages were displayed on the instrument panel. The vehicle was towed to the residence. The contact stated that the gear shifter bushing had deteriorated. The vehicle was not diagnosed; however, the contact had purchased the bushing. The manufacturer was contacted but provided no assistance. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 76,872.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2022
Jun 2022 Crash Injury

My 2017 for fusion stopped changing gears and when trying to change gears it sounded awful and was very rough. Sheehy Ford said it was the torque converter and found numerous office issues with in the transmission. Repairs were $5k. Thank goodness for Ford customer support( my awesome rep Kiara) who provided financial help for the repairs. I have lots of articles about the same issue and am shocked that the SE model wasn’t included in the recall.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2021
May 2022

As I was driving my shifter cable bushing came off in the parking lot and my cable came loose. I couldn’t switch gears and I had to shut off my car. It put my car into automatic parking brake but I checked under the hood and my shifter linkage was detached and the bushing was missing. Had this happened on the open road it could’ve caused a wreck.these bushings are made poorly.

Type: Vehicle, Vehicle: 2017 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2022

Trend Over Time

Complaints by year

Quick Summary

The 2017 Ford Fusion has 221 Power Train complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.