2017 Ford Transit UNKNOWN OR OTHER

I am submitting this complaint to report a real‑world safety failure related to Ford Recall 19S38 involving a 2017 Ford Transit 350. The vehicle was purchased in 2021 from a Ford dealership, Joe Rizza Ford, with approximately 60,000 miles. At the time of purchase, Recall 19S38 was open on the vehicle and had not been completed. We were not informed of the open safety recall at the time of sale, and the recall repair was not performed prior to delivery. The vehicle was maintained responsibly using qualified, independent repair facilities. We were never advised by Ford or the selling dealership that the vehicle had an open safety recall. Two days prior to the incident, the vehicle was inspected by a professional repair shop due to a rattling noise. The shop test‑drove the vehicle, performed an inspection, and was unable to identify the source of the noise or any unsafe condition. On 12/20/2025, while the vehicle was being driven normally, the driveshaft/coupler failed suddenly and catastrophically. The failure occurred without warning and resulted in a violent separation of the driveshaft, causing severe damage to the transmission and surrounding components and an immediate loss of safe operation. At the time of the failure, the vehicle was occupied by multiple passengers, including seven minors. No injuries occurred, but the incident created a serious safety hazard. After the failure, we learned that the nature of the failure and the resulting damage are consistent with the risks described in Recall 19S38. Ford has acknowledged the recall and has offered to repair the recalled component, but has denied responsibility for the surrounding damage caused by the recall‑related failure. This complaint is being submitted to document a safety‑related recall failure that occurred during normal operation, created a hazardous condition, and aligns with the defect and consequences described in Recall 19S38.

Vehicle has been Altered/modified. Vehicle has been altered to be a 7 passenger. The vehicle has been prepared for inspection but needs to be cleared by NHTSA to allow the changes that were made by the modifier to be accepted by NHTSA. Please help me with this, thank you

Will the recall be applied to 2017 Ford Transit 250 Vans with the same issue? We had this issue in October 2022, it was repaired at Freehold Ford, NJ. The vehicle was still under warranty then, but it is happening again now. Thank you. Manufacturer Recall Number24S05 NHTSA Recall Number24V102 Recall StatusRecall Incomplete, remedy not yet available Summary YOUR VEHICLE MAY HAVE AN INADEQUATE AMOUNT OF LUBRICANT IN THE REAR AXLE

I am writing to formally report a critical safety failure involving Ford recall number 19S40 / NHTSA recall 19V767, which affects the driveshaft flexible coupling on my vehicle. While traveling with my wife and five children on a recent trip from Ludowici, GA to Fort Bragg, NC, our van suddenly experienced violent vibrations and loud moaning sounds, forcing us to stop in South Carolina where no nearby Ford service center was available. We were stranded and faced not only travel disruption, but real danger with children in the vehicle. Upon inspection, the flexible coupling failed catastrophically, causing driveshaft damage and rendering the vehicle unsafe to drive. This exact failure is the subject of the ongoing recall, and it is unacceptable that such a well-documented and acknowledged issue is continuing to place families at risk. I am requesting the following: 1. Immediate authorization and support for full repair of the driveshaft and related components damaged by this failure. 2. Assurance that all components are replaced, not temporarily inspected or patched, to prevent recurrence. 3. Reimbursement for all expenses incurred related to towing, diagnosis, or temporary transportation. 4. A formal explanation of how this critical recall is being enforced and monitored. As a soldier and a father, I cannot afford to risk my family’s safety due to an unresolved and clearly documented manufacturer defect. I respectfully urge Ford to treat this matter with the urgency and seriousness it deserves. Thank you for your immediate attention.

Hello, our Ford Transit Family van has been under the recalls: 19S38 and 19V-767. Hello, our Ford Transit Family van has been under the recalls: 19S38 and 19V-767. We have been on touch with multiple dealerships who are unable to repair the issue due to (as they say) lack of parts. We have been waiting since October. The issue says we should stop driving our car yet for our family of seven it’s the only vehicle and there seems to be little accountability on the side of Ford. Where could we make this noted? Thank you in advance and have a great day. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We have a vehicle fleet of over 40+ vehicles. Within the last two months, we have had FOUR vehicles needing the evaporator housing replaced. I believe this is an indication of the factory issue never caught.

We currently have a vehicle fleet of 40+ vehicles. Within the last two months, we have had to replace FOUR evaporator coils assemblies. I believe this is an indication of a factory issue that was never caught.

We have a vehicle fleet of 40+ vehicles. In the last two months, we have had to replace a FOUR evaporator coil assemblies. I believe this is an indication of a factory issues that was never caught.

Van experiences loud harmonic vibration that occurs from about 40-55 mph. The vibrations remained after all tires and wheels have been replaced and balanced. This "loud cycling hum" can be heard over radio and talking. Faster speeds it does subside above 60mph which encourages speeding to not have the noise throughout the interior of the van. This is an on going issue that has been noticed since purchase in Dec of 2018.

WHILE ACCELERATING ON TO A HIGHWAY MY GAS PEDAL BROKE LEAVING ME IN DANGER OF A VEHICLE COLLIDING INTO THE REAR OF MY VEHICLE. THE PEDAL IS MADE OF PLASTIC.

I WORK FOR NESTLE AND WE HAVE A 2107 FORD TRANSIT VAN. FIRST THE VAN SAID TO REPLACE EXHAUST FILTER EVEN THOUGH IT WAS BRAND NEW. THE SMELL COMING FROM THE VENTS WAS SO POWERFUL THEY MADE ME NAUSEATE AND LIGHT HEADED. THE SMELL WAS SO STRING IT STUCK ONTO MY CLOTHES. TIL THIS DAY THEY STILL HAVE NOT BEEN ABLE TO FIND THE CAUSE OR FIX THE PROBLEM. BUT NOW READING THAT OTHER VEHICLES HAD THE SAME ISSUE I KNOW NOW THAT I'M NOT CRAZY OR MAKING THIS UP.