126 complaints reported

2018 Honda CR-V ENGINE,FUEL/PROPULSION SYSTEM

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
126
Crashes
1
Fires
0
Injuries
2

Complaint Timeline

Chronological view of owner reports

Oct 2019

CAR PURCHASED NEW FROM WEST HILLS HONDA, BREMERTON WA, IN DECEMBER 2017. EQUIPPED WITH 1.5 LITER ENGINE. GASOLINE IS GETTING INTO THE ENGINE OIL; HIGH OIL LEVELS IN CRANKCASE. GASOLINE FUMES. STATIONARY AND IN MOTION; CAR IS DRIVEN DAILY.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Oct 2019
Oct 2019

VEHICLE WAS RECALLED FOR OIL DILUTION ISSUE AND ENGINE NOT WARMING UP PROPERLY AND GASOLINE SMELL INSIDE VEHICLE. HONDA REPAIRED ON 1/11/19. RECALL REPAIR DID NOT WORK. TOOK IT BACK ON 1/16/19. STILL DOES NOT WORK. I STARTED VEHICLE IN DRIVEWAY AND LEFT IT RUN FOR 35 MINUTES WITH HEATER ON HIGH AND FAN ON HIGH STILL BLOWING ICE COLD AIR TEMP GAUGE DID NOT MOVE AT ALL. STILL SMELL GAS IN VEHICLE ENGINE OIL IS OVERFILLED ABOUT 3/8 INCH ABOVE FULL ON DIP STICK. ANOTHER APPOINTMENT ON 2/12/19 TO TRY AND FIX FOR THIRD TIME. SATURDAY MORNING 2/9/19 AT 7:10 IN MORNING ON WAY HOME FROM WORK 23 DEGREES OUT I HAD TO PUT THE WINDOWS DOWN BECAUSE GAS SMELL INSIDE VEHICLE WAS MAKING ME SICK. SUNDAY MORNING AT 7:10 ON WAY HOME FROM WORK 17 DEGREES OUTSIDE STARTED VEHICLE UP AT 6:50 7:05 I GOT IN VEHICLE STILL ICE COLD CLEANED FROST AND ICE OFF VEHICLE AS BEST I COULD. VEHICLE WILL NOT WARM UP UNLESS IT IS DRIVEN!!! STARTED DRIVING HOME AND WINDSHIELD IS SOLID ICE NO SENSE IN STOPPING BECAUSE WILL NOT HEAT UP UNLESS VEHICLE IS MOVING. THESE VEHICLES ARE ACCIDENTS WAITING TO HAPPEN. HONDA IS AWARE OF ALL THESE ISSUES BUT DOES NOTHING. I GUESS NOT ENOUGH PEOPLE WERE KILLED BY THEIR FAULTY VEHICLES YET AND NOT ENOUGH LAWSUITS. EVERYONE OF THESE VEHICLES SHOULD BE RECALLED AND BANNED FROM THE ROAD UNTIL REPAIRED. I ASKED JONES HONDA OF LANCASTER PA WHERE I BOUGHT THIS VEHICLE FOR A LOANER CAR UNTIL IT IS REPAIRED AND THEY SAID NO THEY DO NOT GIVE OUT LOANER CARS BUT WILL RENT ME ONE. I PAID ABOUT $32,000 FOR THIS VEHICLE AND THIS IS HOW THEY TREAT THEIR CUSTOMERS.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2019
Oct 2019

GAS AND OIL SMELL IN PASSENGER COMPARTMENT. GAS IS LEAKING INTO THE ENGINE OIL CAUSING OVERFILL LEVEL. OIL LEAK ON FLOOR OF GARAGE. FEAR GAS IN OIL WILL CAUSE PREMATURE WEAR OF ENGINE. JUST FOUND THIS WAS A KNOWN PROBLEM BY HONDA IN 2017 AND 2018 MODELS BUT STILL SOLD ME THE CAR. TAKING CAR IN. BOUGHT NEW HAS 2100 MILES NOW.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Sep 2019
Sep 2019

GAS LEAKS INTO THE ENGINE WHILE I'M DRIVING, WHICH WILL INEVITABLY ENGINE FAILURE AND THE CAR WILL STALL WHILE DRIVING, THIS POSES A RISK FOR MOTOR VEHICLE COLLISION.. THE HONDA DEALER WHERE I PURCHASED THE VEHICLE IS AWARE OF THIS AND RECOMMENDED AN OIL CHANGE. 48 HOURS LATER MY OIL IS COMPLETELY DILUTED WITH GASOLINE AGAIN. THERE IS A STRONG GAS ODOR IN THE CABIN OF MY CAR WHICH IS A HEALTH HAZARD TO MYSELF AND MY 2 SMALL CHILDREN, ONE WITH ASTHMA. I'VE CONTACTED HONDA OF AMERICA SEVERAL TIMES REGARDING THIS ISSUE WITH NO SOLUTION.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Nov 2019
Sep 2019

SONE HOW GAS IS GETTING THE OIL. I LEFT VEHICLE RUN AT IDLE FOR 15 MINUTES IN DRIVEWAY TEMP GAUGE DOES NOT MOVE. IF I DRIVE VEHICLE THE TEMP GAUGE GOES UP BUT STOP FOR A FEW MINUTES AND TEMP GAUGE STARTS DROPPING AGAIN. VERY STRONG ODER OF GASOLINE IN SIDE VEHICLE WHEN STOPPED AT RED LIGHT OR PARKED FOR A FEW MINUTES. YOU HAVE TO PUT WINDOWS DOWN IT SMELLS SO BAD. HONDA IS AWARE OF ALL THESE ISSUES AND DOES NOT WANT TO OWN UP TO ANY OF THEM! MY VEHICLE IS SUPPOSE TO GET FIXED FRIDAY MORNING. 1-11-19 BUT ACCORDING TO THE INTERNET THE FIX HONDA IS DOING DOES ABSOLUTELY NOTHING. DO PEOPLE HAVE TO DIE BEFORE HONDA IS FORCED TO DO SOMETHING? IT IS ALL HONDA CRV VEHICLES AND SOME OTHER MODELS FROM 2017 AND 2018.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Nov 2018
Aug 2019

AFRAID THIS CAR WILL CATCH ON FIRE! ENGINE OIL IS GETTING DILUTED WITH FUEL DUE TO THE TURBO ENGINES ON THE 2017 -2018 HONDA CRVS. I NOTIFIED STEVENSON HENDRICK HONDA IN DECEMBER 2018 OF A FUEL SMELL IN CABIN OF CAR WHILE DRIVING AND AN MIL (MALFUNCTION ERROR CAME UP & ALL SAFETY FEATURES WERE DISABLED UNTIL I CUT CAR OFF AT NEXT STOP AND RESTARTED. DEALERSHIP CHECKED THE CAR ON 12/24/18 AND SAID NOTHING WAS WRONG. CONTACTED DEALERSHIP AGAIN DUE TO FUEL SMELL IN CABIN & WE HAD CHECKED OIL & THE DIPSTICK REAKED OF FUEL & WAS WAY OVER THE HIGH MARK. TOOK CAR ON 8/10/19 AND I MADE SERVICE MANAGER TONY CHECK OIL IN FRONT OF ME TO VERIFY FUEL WAS IN IT. THEY SAID THEY CHANGED COMPUTER MODULE AND DID SOME UPDATES TO FIX & TOLD ME TO BRING IT BACK ON 8/1/717 AT 8;00 FOR INSTALL OF SPARK PLUGS THEY ORDERED. DROVE 40 MILES BACK HOME AND FUEL WAS ALREADY IN THE OIL AGAIN! CALLED DEALERSHIP BACK TO LET THEM KNOW I WANT THE OIL/OIL FILTER CHANGED AGAIN ON 8/17/19 WHEN THEY DO SPARK PLUGS AND THAT WE WILL CONTINUE TO CHECK OIL IN CAR. I CONTACTED HONDA AS WELL & SPOKE TO "CAT". SHE WASN'T HELPFUL AT ALL AND REFUSED TO TELL ME WHY THE SOFTWARE UPDATE NOTICE THEY SENT DIDN'T SAY ANYTHING ABOUT FUEL DILUTION IN THE OIL. IT ONLY REFERRED TO ERROR CODES & WHIRLING NOISE IN ENGINE. THE DEALERSHIP SAID THIS PROBLEM HAS ONLY BEEN HAPPENING IN "COLD WEATHER REGIONS" AND THAT I AM THE FIRST THEY HAVE HEARD OF. I TOLD THEM THAT IF PEOPLE DON'T CHECK THEIR OIL OR IF THE DEALERSHIP DOESN'T TELL THE CONSUMER WHEN THEY CHANGE THEIR OIL THAT THEY WOULDN'T KNOW THEY HAD A PROBLEM SINCE IT HAS NOT BEEN DISCLOSED TO THE CONSUMERS.THIS CAR SCARES ME ME & I'M AFRAID MY ENGINE WILL CATCH ON FIRE FROM THIS ISSUE!

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2019
Aug 2019

I WAS DRIVING OUR 2018 HONDA CR-V 1.5L SUV (WITH 4200 MILES ODOMETER READING AT THE TIME OF THE INCIDENT) ON SATURDAY, MARCH 2 ON IOWA STATE HIGHWAY 92 GOING APPROXIMATE 62MPH AND WERE 25 MILES FROM HOME WHEN THE VEHICLE STALLED AND LOST ENGINE POWER UNEXPECTEDLY AND WE HAD TO GO TO THE SHOULDER OF THE HIGHWAY TO GET OUT OF TRAFFIC COMING BEHIND US ON THE ROAD. THE VEHICLE WOULD NOT ACCELERATE TO MORE THAN 6MPH AND THE ENGINE LIGHT WAS FLASHING WHEN ANY EFFORT TO ACCELERATE WAS MADE. WE CALLED HONDA ROADSIDE ASSISTANCE AND WERE TOLD IT WOULD BE A 4 HOUR WAIT FOR A TOW. THE OUTSIDE TEMPERATURE THAT DAY WAS 16 DEGREES ABOVE ZERO FAHRENHEIT . IT WAS 3 HOURS BEFORE A TOW SERVICE ARRIVED. OUR VEHICLE WAS TOWED TO SMART HONDA IN DES MOINES, IOWA WHICH WAS THE CLOSEST HONDA DEALER. THE SERVICE DEPARTMENT SUSPECTED THE OIL DILUTION PROBLEM AND DID AN OIL CHANGE THAT DAY. WE WERE ASKED TO KEEP OUR VEHICLE AT SMART HONDA UNTIL THEY COULD COMPLETE THE SERVICE REQUIRED. WE WERE NOT GIVEN A LOANER VEHICLE TO USE WHILE THE CR-V WAS AT THE DEALER. WE BOUGHT THIS VEHICLE IN JULY 2018 AND IN OCTOBER OF 2018 WE RECEIVED AN EMAIL FROM CONSUMER REPORTS ABOUT THE OIL DILUTION PROBLEM IN THE 2017-18 CR-V 1.5L ENGINES. WE DID NOT RECEIVE ANY INFO FROM HONDA CORPORATION UNTIL JANUARY 2019 WHEN WE GOT A LETTER ABOUT A SOFTWARE UPDATE DUE TO 'DRIVABILITY CONCERNS'. DUE TO SEVERE WEATHER IN IOWA, WE WERE NOT ABLE TO SCHEDULE A SERVICE APPOINTMENT AND THERE WAS NO EMERGENCY URGENCY IN THE LETTER WE RECEIVED. WE ARE HUGELY DISAPPOINTED AND UPSET ABOUT THIS ISSUE AND CONSIDER IT EXTREMELY UNSAFE TO HAVE A VEHICLE THAT CAN STALL AT ANYTIME AND ANYPLACE. A SAFETY RECALL ON THIS ENGINE SHOULD BE ISSUED BEFORE SOMEONE IS KILLED WITH A STALLED ENGINE OCCURRING COMPLETELY AT RANDOM.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Feb 2019
Aug 2019

AT APPROXIMATELY 5000 MILES I CHANGED THE OIL IN OUR 2018 CR-V (FOR THE FIRST TIME) AND REALIZED THERE WAS APPROXIMATELY 1.5 QUARTS TOO MUCH OIL (IT WASN'T ALL OIL, GASOLINE HAD DILUTED THE OIL). WE HAVE AN APPOINTMENT TODAY AT THE HONDA DEALER IN GRAND ISLAND, NE TO HAVE THEM 'INSTALL UPDATED INJECTOR SOFTWARE AND SOMETHING CONCERNING THE A/C REGULATOR (THEY SAID).

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: May 2019
Jul 2019

TL* THE CONTACT OWNS A 2018 HONDA CR-V. THE CONTACT SUSPECTED THAT FUEL AND OIL WERE IN THE OIL TANK, LEAKING PAST THE CYLINDERS AND ENTERING THE OIL TANK. THE VEHICLE WAS TAKEN TO LITHIA HONDA (4095 CRATER LAKE HWY, MEDFORD, OR 97504, (541) 930-3021) WHERE AN OIL DILUTION FOR THE FUEL ODOR WAS PERFORMED, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT THE DIPSTICK SHOWED THAT THE OIL WAS ABOVE THE FULL MARK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 10,864. *BF *JB

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Mar 2019
Jul 2019

GASOLINE SMELL IN OIL,ALSO OCCASIONALLY GASOLINE SMELL IN THE CABIN WHEN TURN ON THE HEAT.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Dec 2018
Jun 2019

IN THE WINTER, I NOTICED A REDUCTION IN POWER FROM THE VEHICLE. THE ENGINE BEGAN TO RUN ROUGH AND STALLED A FEW TIMES IN PARKING LOTS. THERE WAS THE SMELL OF GAS AND SULFATES COMING THROUGH THE VENTS. THE OIL LEVEL WAS VERY HIGH. I TOOK THE CAR TO THE DEALER AND THEY CHANGED THE OIL. FOUR MONTHS LATER WITH NORMAL USE OF THE VEHICLE, THE SMELL OF GAS IS AGAIN COMING THROUGH THE VENTS, THE ENGINE SEEMS TO BE RUNNING ROUGH AGAIN, AND THE OIL LEVEL IS HIGH. I FEAR THE VEHICLE WILL STALL IN A DANGEROUS SITUATION, AND THE FUMES IN THE CABIN MAKE ME FEEL SICK.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jun 2019
Jun 2019

FUEL MIXING IN OIL SYSTEM, LOOSING POWER THAT CAN CAUSE AN ACIDENT.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: May 2019
Jun 2019

WHILE CHANGING THE OIL AND FILTER AT 20, 496 MILES, I NOTICED THE FOLLOWING: 1) OIL LEVEL HAD RISEN ON THE DIPSTICK SIGNIFICANTLY HIGHER THAN WHEN ORIGINALLY FILLED 2) OIL APPEARED HIGHLY DILUTED AND WATERY 3) THERE WAS A STRONG GASOLINE SMELL COMING FROM THE USED OIL THIS SITUATION HAS BEEN WIDELY DOCUMENTED. HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-REPAIR-MAINTENANCE/HONDA-DELAYS-CR-V-TURBO-ENGINE-FIX-DETAILS-ROLLOUT-PLANS/

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: May 2019
Jun 2019

2018 HONDA CR-V TOURING EDITION WITH 4,000 MILES ON IT IN KANSAS CITY, MO. AS I WAS DRIVING DOWN THE INTERSTATE ON THE WAY HOME FROM WORK, AN OVERWHELMING SMELL OF GASOLINE INVADED THE CABIN. AS I WAS ONLY A FEW MILES FROM HOME, I KEPT DRIVING, THINKING IT MAY HAVE BEEN FROM ANOTHER VEHICLE. HOWEVER, THE SMELL REMAINED. WHEN I GOT HOME AND PARKED IN THE GARAGE, I OPENED THE HOOD, AND IT WAS CLEAR MY ENGINE WAS THE SOURCE OF THE FUMES. HAD TO KEEP THE GARAGE OPEN FOR FEAR THE FUMES COULD IGNITE. VEHICLE IS CURRENTLY AT THE HONDA DEALERSHIP FOR SERVICE. DEALER CLAIMS THEY'VE NEVER EXPERIENCED THIS TYPE OF ISSUE, AND IS CURRENTLY INVESTIGATING.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: May 2019
May 2019

AT SEVERAL POINTS IN TIME DURING NOVEMBER AND DECEMBER, I SMELLED A FOUL ODOR IN THE PASSENGER CABIN. I NOTIFIED THE DEALER AND THERE WAS A RECALL IN WHICH THEY APPLIED THE FIX. EVEN NOW, THERE APPEARS TO BE A FOUL SMELL ONCE IN A WHILE. THE HEATING SYSTEM TAKES A LONG TIME TO HEAT UP IN THE WINTER. IF IN PARK/IDLE MODE, THE HEAT WILL AUTOMATICALLY BE LESS HOT FOR SOME REASON.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Dec 2018
Apr 2019

TL* THE CONTACT OWNS A 2018 HONDA CR-V. THE CONTACT STATED THAT FUEL ENTERED THE CRANK CASE AND MIXED WITH THE OIL. THE OIL INDICATOR ILLUMINATED AS THE INTERMITTENT FAILURE PROGRESSED. IN ADDITION, THE VENT CONTROLS WERE SLOW TO FUNCTION WHEN THE HEAT AND AIR CONDITIONER WERE ACTIVATED. THE VEHICLE WAS TAKEN TO AUTOMASTER HONDA (3328 SHELBURNE RD, SHELBURNE, VT 05482, (802) 985-8411) MORE THAN THREE TIMES, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Jan 2019
Apr 2019

THE OIL LEVEL REMAINS ELEVATED EVEN AFTER THE REPAIR/RECALL TO ADDRESS EARTH DREAM ENGINE PROBLEMS

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Mar 2019
Apr 2019

FUMES IN THE CABIN WHEN STARTING DURING COOLER WEATHER. GASOLINE PRESENT IN THE ENGINE OIL, WHICH DILUTES THE OIL AND RESULTS IN LEVELS HIGHER THAN RECOMMENDED BY MANUFACTURER. CONCERNS DOCUMENTED WITH A CERTIFIED HONDA DEALER. AMENDING SOFTWARE HAS NOT SOLVED THE PROBLEM. WE WERE HOLD THAT HONDA ENGINEERS ARE WORKING ON A SOLUTION. WE HAVE BEEN TO THE DEALER 4 TIMES WITHOUT A RESOLUTION.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Mar 2018
Apr 2019

DRIVING IN THE HIGHWAY ENGINE LIGHT CAME ON. AFTER A FEW MINTUES ALL THE WARNING LIGHTS CAME ON AND THE ENGINE STARTED TO SLOWING DOWN. GOT TOWED AND THE DEALERSHIP TOLD ME I HAVE A MULTIPLE MISFIRE AND THE ENGINE OIL IS OVER THE RECOMMENDED OIL IN THE DIPSTICK, AND IT SMELLS MIXED WITH FUEL. THEY JUST CHANGE THE OIL AND DIDNT FIX THE SOFTWARE

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2019
Apr 2019

THE CAR BEGAN STALLING AND WOULD NOT DRIVE OVER 10 MPH. SMELLED TERRIBLY AND ALL WARNING LIGHTS WENT OFF. ONLY 2,768 MILES.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Feb 2019
Apr 2019

GASOLINE IN THE OIL!

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Apr 2019
Apr 2019

OUR 2018 HONDA CRV TOURING HAS THE OIL DILUTION PROBLEM. OUR OIL LEVEL INCREASED ABOUT 3/4 INCH ON THE OIL STICK FROM MAY, 2018 TO DECEMBER, 2018 AND IT SMELLS LIKE GAS. WE HAVE ALSO SMELLED GAS INSIDE OUR CAR. HONDA IS FIXING SOME CARS, BUT WE LIVE IN ARKANSAS AND OUR STATE IS NOT ON THE LIST TO BE REPAIRED. WE COULD HAVE AN ENGINE FIRE SO FEEL IT IS NOT SAFE TO DRIVE. ALSO, THE ENGINE WILL WEAR OUT A LOT FASTER WITH THE DILUTION....EVEN THOUGH THE HONDA DEALER SAID IT WON'T!!

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Dec 2018
Mar 2019

OIL DILUTED BY GAS. GAS SMELL IN OIL. ALSO CAUSES OVERFILL OF CRANKCASE. GAS IN OIL DILUTES OIL CAUSING EXCESSIVE AND UNNECESSARY WEAR AND TEAR.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Mar 2019
Mar 2019

FUEL IN OIL

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Mar 2019
Mar 2019

FUEL IS LEAKING INTO THE OIL SYSTEM. OIL HAS VERY STRONG SMELL OF GASOLINE. OIL DILUTION IS DOING UNTOLD DAMAGE TO ENGINE.

Type: Vehicle, Vehicle: 2018 HONDA CR-V, Manufacturer: Honda (American Honda Motor Co.)
Incident: Mar 2019

Trend Over Time

Complaints by year

Quick Summary

The 2018 Honda CR-V has 126 ENGINE,FUEL/PROPULSION SYSTEM complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.