2002 Hyundai Santa Fe Suspension

TL* THE CONTACT CALLED ON BEHALF OF A CLIENT WHO OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE HIS CLIENT WAS DRIVING AT 55 MPH, SHE EXPERIENCED WHAT SHE THOUGHT WAS A FLAT TIRE ON THE REAR OF THE VEHICLE. AS THE CLIENT BEGAN TO PULL OVER, THE ENTIRE PASSENGER'S SIDE REAR CONTROL ARM COLLAPSED WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT'S CLIENT HAD THE VEHICLE TOWED TO HIS INDEPENDENT MECHANIC SHOP WHERE HE DISCOVERED THAT THE ENTIRE LOWER REAR CONTROL WAS CORRODED AND HAD DETACHED FROM THE VEHICLE. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION) HOWEVER, UPON SPEAKING WITH TWIN CITY HYUNDAI (3024 ALCOA HWY, ALCOA, TN 37701) THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.*DT*JB

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT UPON INSPECTION OF HIS REAR BRAKES, HE NOTICED EXCESSIVE CORROSION ON THE REAR TRAILING ARMS LOCATED BY THE COIL SPRINGS. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION) WHICH HE LINKED TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

THIS SANTA FE HAS A REAR RIGHT TRAILING ARM THAT HAS COMPLETELY RUSTED AND HAS ALSO DISINTEGRATED THE WHEEL BEARING ASSEMBLY, WHEEL HUB, EMERGENCY BRAKE CABLE AND SPRING. I CHECKED THE WEBSITE FOR A RECALL ON THIS VEHICLE, THERE IS A RECALL FOR THE REAR TRAILING ARMS, BUT THIS VIN NUMBER WAS NOT PART OF THE RECALL. THIS VEHICLE HAS BEEN REGISTERED IN THE NORTHEAST "SALT BELT" AND SHOULD HAVE BEEN INCLUDED IN THE RECALL. BECAUSE OF THIS OVERSIGHT BY NOT INCLUDING THIS VIN ON THE RECALL IT HAS CAUSED MASSIVE CORROSION ON ALL ATTACHED PARTS. THE RIGHT REAR SIDE HAS BEEN MORE AFFECTED THAN THE REAR LEFT SIDE. I WOULD GREATLY APPRECIATE ANY ASSISTANCE YOU COULD PROVIDE ME IN PROVIDING A REMEDY FOR THIS SITUATION

FRAME RUSTED THROUGH ON AT LEAST LEFT SIDE WHERE THE CONTROL ARM IS BOLTED.. PREVIOUSLY REAR TRAILING ARM RUSTED THROUGH.

BOTH LOWER CONTROL ARMS ARE RUSTING OUT DUE TO SALT ROADWAYS

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING 55 MPH, THE CONTACT FELT THAT THE REAR OF THE VEHICLE WAS OUT OF ALIGNMENT. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE REAR PASSENGER WHEEL WAS BENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR TRAILING ARMS WERE CORRODED ALL THE WAY THROUGH AND NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 09V123000 (SUSPENSION) AND 14V435000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

WHILE DRIVING ON A CITY STREET MY REAR END BEGAN TO SHAKE AND CONTINUE TO TRY TO SWING OUT FROM BEHIND. MY REAR SUSPENSION IS RUSTED THROUGH AND NOW COMPLETELY OUT OF COMMISSION.

DRIVING AT 25 MPH, THERE WAS A LOUD NOISE AND VEHICLE STARTED SWAYING VIOLENTLY IN THE REAR. LUCKILY NO OTHER CARS WERE AROUND AND I HADN'T GOTTEN ON THE FREEWAY YET. AFTER TOW, DISCOVERED THE TRAILING ARM CRACKED THE SUSPENSION. THIS WAS SUPPOSEDLY "CORRECTED" DURING PREVIOUS RECALL. OBVIOUSLY NOT. DEALER WON'T LOOK AT IT STATING THEY HAVE NEW OWNERS. 3 PEOPLE WITH 70 YEARS OF REPAIR EXPERIENCE HAVE NEVER SEEN ANYTHING LIKE THIS. VEHICLE IS NOT DRIVABLE, OPENED CASE WITH HYUNDAI, NOT EXPECTING MUCH. VEHICLE ALSO HAD TO HAVE ENGINE CRADLE REPLACED (HYUNDAI DID REPLACE AT NO EXPENSE) HOWEVER THEY SCREWED MORE UP AND IT HAD TO BE RETURNED TO FIX THEIR MISTAKES. VEHICLE WAS "INSPECTED" FRONT TO REAR AND WAS "OK", TWICE. THAT WAS END OF 2015. THIS CORROSION COULD NOT HAPPEN IN THAT SHORT AMOUNT OF TIME. EVERYTHING IS RUSTED TO ALMOST BEYOND RECOGNITION UNDERNEATH.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 09V123000 (SUSPENSION) AND 14V435000 (SUSPENSION). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE SUSPENSION WAS ROTTED THROUGH TO THE POINT THAT THE VEHICLE WAS NOT ABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 146,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHILE DRIVING SLOWLY, I HEARD A CLUNK FROM THE REAR, AND HEARD TIRE SCRUBBING NOISE WHILE NOTICING STEERING WHEEL COCKED 90 DEGREES IN ORDER TO KEEP VEHICLE STRAIGHT. RETURNED VEHICLE SLOWLY TO HOUSE DRIVEWAY ABOUT 1/4 MILE AWAY. NOTICED RIGHT REAT TRAILING ARM CRACKED AND DEFORMED. VEHICLE HAD BEEN SERVICED 4 YEARS EARLIER FOR RECALL # 09V123000 (TRAILING ARM CORROSION PROBLEM.) HYUNDAI AND LOCAL DEALER CLAIMED THAT RECALL WAS COMPLETE AND I WOULD HAVE TO PAY FOR THE REPAIR. OBVIOUSLY, THEIR RECALL FIX (DRILLING HOLES IN THE STAMPING TO LET WATER OUT) WAS INSUFFICIENT TO FIX A POTENTIALLY DANGEROUS DEFECT. I HAD JUST SUNK $1800 DOLLARS IN THIS VEHICLE TO FIX OTHER PROBLEMS. AGAIN, HYUNDAI CLAIMED NO RESPONSIBILITY TO FIX. I CALLED NHTSA AND HAVE FILE FCC COMPLAINT #87016133 AT THEIR RECOMMENDATION.

REAR TRAILING ARM CRACKED WHILE DRIVING, LOST CONTROL OF THE CAR MULTIPLE TIMES. TAKEN TO INDEPENDENT REPAIR SHOP FOR DIAGNOSES. CONTACTED HYUNDAI WHO WANTS VEHICLE TAKEN TO THEIR DEALER, BUT WON'T SAY IF REPAIR IS GOING TO BE COVERED. PART WAS COVERED UNDER RECALL #09V123000, BUT REPAIR WASN'T SUFFICIENT ENOUGH.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/06/16*LJ UPDATED 05/14/18*JB *TR

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING AT 35 MPH, THE VEHICLE FAILED TO DRIVE STRAIGHT. THE CONTACT STATED THAT EXCESSIVE FORCE WAS REQUIRED IN ORDER TO DRIVE THE VEHICLE STRAIGHT. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE TRAILING ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING 35 MPH, THE LOWER CONTROL ARM FAILED. THE VEHICLE WAS UNABLE TO BE CONTROLLED AND CRASHED INTO A CURB. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE TRAILING ARMS FRACTURED. THE DEALER REPLACED THE DRIVER SIDE TRAILING ARM, BUT THE FAILURE RECURRED ON THE REAR PASSENGER SIDE TRAILING ARM. THE DEALER STATED THAT THE PASSENGER SIDE TRAILING ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,736.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING 40 MPH, THE VEHICLE VEERED TO THE RIGHT INADVERTENTLY. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE CONTROL ARM AND FRAME WERE CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE REAR TIRES WOBBLED WHILE TRAVELING AT ANY SPEED. ALSO, THE STEERING WHEEL WAS DIFFICULT TO CONTROL BECAUSE THE VEHICLE SWAYED TO THE LEFT AND RIGHT. THE CONTACT DROVE THE VEHICLE ONTO THE EMERGENCY LANE AND NOTICED THAT THE REAR WHEELS APPEARED TO BE TURNED INWARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR AXLES NEEDED TO BE REPLACED. AN INDEPENDENT MECHANIC STATED THAT THE PART WAS NOT AVAILABLE; THEREFORE, THE VEHICLE COULD NOT BE REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

AFTER HAVING NEW SHOCKS, STRUTS, CV AXLES, AND NEW TOYO OPEN COUNTRY TIRES PUT ON 02 HYUNDAI SANTA FE WHEN ACCELERATING VEHICLE WOULD PULL HARD TO THE RIGHT WHEN LETTING OFF THE GAS CAR WOULD PULL THE LEFT. WAS INFORMED IT NEEDED BALL JOINTS IN THE FRONT END, I HAD THEM REPLACED WAS ALSO INFORMED THE VEHICLE WAS STILL DOING THAT BUT WORSE. VEHICLE WAS GIVEN A WHEEL ALIGNMENT PER MECHANIC, CAR WAS STILL PULLING HARD. MECHANIC INSPECTED 02 HYUNDAI SANTA FE AND REPORTED THAT IT NEEDED A NEW STEERING RACK. AFTER I HAD THAT INSTALLED VEHICLE WAS STILL PULLING HARD TO THE RIGHT DURING ACCELERATION AND LEFT WHEN BREAKING OR LETTING OFF GAS. MECHANIC SAID VEHICLE WAS UNSAFE TO DRIVE AND HAD ME LEAVE IT WITH THEM TO FIGURE OUT THE PROBLEM. THEY REPORTED AND FIXED A ROTTED OUT FRONT END SUB FRAME. VEHICLE DRIVES AS IF BRAND NEW NOW. A YEAR PRIOR TO THE ABOVE INCIDENT I ALSO HAD TO REPLACE THE REAR PASSENGER SIDE CONTROL ARM. HYUNDAI WOULD NOT ACKNOWLEDGE THE RECALL ON THOSE PARTS FOR ME. *TR

2002 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARDS TO BROKEN STEERING CONTROL ARM AND REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED HIS WIFE WAS DRIVING THE VEHICLE, WHEN THE LEFT FRONT STEERING CONTROL ARM BROKE FREE FROM THE SUB FRAME DUE TO RUST. IT FORCED THE VEHICLE TO SWERVE DANGEROUSLY TO THE LEFT ONTO ONCOMING TRAFFIC. THE CONSUMER HAD A MECHANIC TO INSPECT THE VEHICLE, AND THE MECHANIC STATED THE ENTIRE UNDER CARRIAGE HAD RUSTED. THE CONSUMER DISCOVERED A RECALL WAS ISSUED FOR THE SAME PROBLEM. HOWEVER, WHEN HE CONTACTED THE DEALER, HE WAS INFORMED THE ONLY VEHICLES THAT WERE BEING REPAIRED, WERE THE ONES PURCHASED IN NORTHERN SALT BELT STATES.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE EMITTED A LOUD POPPING NOISE. THE CONTACT KEPT DRIVING AND THE VEHICLE BEGAN TO SHAKE. THE FRONT DRIVER'S TIRE WAS TILTED ON AN ANGLE AND PROTRUDED NOTICEABLY. THE VEHICLE WAS TOWED TO A REPAIR SHOP, WHERE IT WAS INSPECTED AND DETERMINED THAT TWO OF THE BOLTS THAT HELD THE CONTROL ARM HAD BROKEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 126,000.

REAR SUSPENSION TRAILING ARMS HAVE RUSTED OUT TO THE POINT THE VEHICLE IS UNSAFE TO OPERATE REAR WHEELS ARE SEVERLY OUT OF ALIGNMENT.CANNOT CONTROL VEHICLE. *TR

THE BACK RIGHT SUSPENSION BRACKET CONNECTED TO THE REAR SPRING CORRODED TO THE POINT THAT IT BROKE IN HALF. THIS SUSPENSION COMPONENT HOLDS THE WHEEL TO THE FRAME. THIS RESULTED IN THE VEHICLE BECOMMING NON DRIVEAVBLE. THE WHEEL IS GROSSELY MISALIGNED AND THE CAR CANNOT BE DRIVEN. IAM FORTUNATE THIS DID NOT HAPPEN A HIGHER RATE OF SPEED OR SERIOUS INJURY OR DEATH MAY HAVE RESULTED.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED WHILE HAVING THE REAR BUMPER REPAIRED BY AN INDEPENDENT MECHANIC, HE WAS INFORMED THAT THERE WAS A HOLE IN THE REAR TRAILING ARM DUE TO CORROSION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V123000 (SUSPENSION:REAR). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 126,000.

TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING 5-10 MPH THE DRIVERS SIDE BALL JOINT SNAPPED. THE VEHICLE CROSSED THREE LANES AND CAME TO A STOP. A POLICE REPORT WAS FILED. SHE STATED THAT NO ONE WAS INJURED. THE VEHICLE WAS TOWED TO THE COUNTY IMPOUND LOT. THE TOW COMPANY DRIVER ATTEMPTED TO STRAIGHTEN OUT THE WHEELS BUT FLUID WAS LEAKING FROM THE FRONT BALL JOINT. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 98,000.