2019 Hyundai Tucson UNKNOWN OR OTHER

I am writing to formally lodge a complaint regarding the recent theft of my 2019 Hyundai Tucson, which I believe was exacerbated by a software update provided by Hyundai. Several months ago, I had my vehicle updated with a software patch at a Hyundai dealership, specifically intended to address vulnerabilities related to vehicle theft. However, despite the update, my vehicle was stolen on August 8, 2024, and later totaled in a crash. I have been informed by police and insurance company officials that thieves are now exploiting a method involving breaking a window and popping the ignition, as demonstrated in online videos. This method remains effective despite the software update. Adding to my frustration, Hyundai placed a sticker on my driver’s window to indicate the software update. This inadvertently advertised to thieves that my vehicle was among those with the known vulnerability, potentially making it a target.

Intermittent starting problem. Sometimes it won't start at all after as many as 12 attempts. Sometimes, it starts after several attempts. The weather does not seem to affect the problem. The EPB light has come on an stayed on after a non-starting episode but it goes off again too. It is not safe to drive because I get stranded. After it gets towed, it ends up starting at the mechanic's shop. No one, including and especially Hyundai will try to isolate and diagnose the issue. The issue is mentioned often on Hyundai owner's posts on internet forums but definite solutions are not mentioned.

The car started shaking and stalled. I restarted and it stalled another 2 times. I call Hyundai in Miami on 2001 NE 2nd ave 33137 and I dropped off. They refuse to fix it saying the computer did not register any fault code. I am not comfotable driving a defective vehicle.

The contact owns a 2019 Hyundai Tucson. The contact stated while her daughter was driving 10 MPH and making a turn, the vehicle started shaking and stalled several times. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was 3,000.

The contact leased a 2019 Hyundai Tucson. The contact stated on four separate occasions while driving and without warning, the vehicle jerked and lunged forward. The contact then stated that the second time while idled in line behind another vehicle, the vehicle jerked and then lunged forward. As a result, the vehicle rear-ended another vehicle. The air bags did not deploy. No injuries were sustained. No medical attention was required. A police report was filed. The contact then stated that the third time while stopped at a stop light, the vehicle jerked and lunged forward almost causing the vehicle to rear end another vehicle. The contact also stated that a fourth time while idle, the vehicle jerked and lunged forward without warning. The dealer was notified of the failure and informed the contact that the jerk happens. The manufacturer was notified of the failure where it confirmed that the vehicle jerked but did not offer any further assistance. The vehicle was not diagnosed. The failure mileage was approximately 22,800

I WAS ADVISED ON 9/12/2020 THAT MY HYUNDAI TUSCON HAD A RECALL FOR ABS/ANTILOCK BRAKE MODULE, I CALLED MY LOCAL DEALER AND THEY SAID I WOULD BE NOTIFIED ONCE PARTS CAME IN. IN NOVEMBER I WAS CONTACTED BY HYUNDAI THAT I SHOULD KEEP MY VEHICLE PARKED OUTSIDE AWAY FROM BUILDINGS DUE TO RISK OF FIRE. I AGAIN CALLED DEALER AND PARTS WERE STILL ON ORDER. I PERSONALLY WENT TO DEALERSHIP IN JANUARY AND STILL NO PARTS AND WAS TOLD I AM ON WAIT LIST. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND I HAVE GIVEN MORE THEN ENOUGH TIME TO HAVE THIS FIXED. I WANT TO TERMINATE MY LEASE SINCE I DO NOT WANT TO CONTINUE PAYING FOR A VEHICLE I DO NOT FEEL SAFE DRIVING.

I WAS LOOKING UP TO SEE IF MY CAR HAD ANY RECALLS. BECAUSE, MY OTHER CAR JUST HAD ONE. I JUST BOUGHT THIS CAR AND SURPRISE THEY DID KNOW IT HAD A RECALL .I BOUGHT IT USED MAY BE THAT'S WHY BUT IT'S REGISTERED I JUST WANT A RECALL CARD SO THE PROBLEM CAN GET FIX NOW THAT I KNOW. THANK GOODNESS NO ACCIDENT JUST WANT RECALL CARD TO FIX PROBLEM THANK YOU.

MY DAUGHTER HAS BEEN TRYING TO GET THE RECALL FIXED FOR OVER 4 MONTHS. GLENDALE CA HYUNDAI KEEPS CLAIMING THAT THEY DON'T HAVE ENOUGH PARTS TO DO THE RECALL. I CALLED HYUNDAI CUSTOMER SERVICE ABOUT THE LACK OF PARTS AND WAS TOLD THAT THEY COULDN'T HELP THE SITUATION. WHEN I SPEAK TO THE SERVICE MANAGER, HE SAID THAT THEY HAVE HAD NO PARTS FOR THE REPAIR DELIVERED TO THEM. THE ADDRESS AND PHONE OF THE DEALERSHIP I AM WORKING WITH IS 411 S BRAND BLVD, GLENDALE, CA 91204 PHONE: (818) 243-4110. ANY ASSISTANCE IS GETTING PARTS SO THE RECALL CAN BE SERVICED IS GREATLY APPRECIATED.

RECALL NOTICE RECEIVED ON 11/12/20, I CALLED FOR AN APPOINTMENT ON 11/14/20 AND THEY SAID THAT THEY WILL CALL ME WHEN PARTS ARE AVAILABLE. NO CALL RECEIVED, SO I CALLED BACK ON 12/18/20 AFTER OVER A MONTH AND THEY SAID THEY WILL CALL BE BACK WHEN PARTS ARE IN WITHIN 2 TO 3 WEEKS.

I HAVE BEEN CONTACTING MULTIPLE DEALERSHIPS IN MY STATE TO FIX THE RECALL BUT THEY ALL KEEP REPORTING THAT THE PARTS ARE ON 'NATIONAL BACK STOCK'. I HAVE NOTICED SOME SIGNS RECENTLY, POSSIBLY DUE TO THE RECALL, SUCH AS A BRIEF 'YANKING' NOISE WHEN FIRST STARTING THE CAR AND ALSO A BRIEF NOISE COMING FROM MY GLOVE DEPARTMENT WHENEVER I TURN CLIMATE ON. REGARDLESS, IF SOMETHING HAPPENS TO ME, OTHER DRIVES, OR MY CAR THEN I WILL BE REIMBURSED. I SHOULD HAVE A RENTAL TO DRIVE. THIS IS TOO DANGEROUS. THE RECALL STATES THAT THE ENGINE WILL CATCH FIRE FOR GOODNESS SAKES.

WHEN A/C OR HEAT IS TURNED ON, THE VEHICLE IS VERY SLUGGISH USUALLY. LAST WEEK I TURNED THE HEAT ON, AND THE CAR STALLED OUT, FORCING ME TO RESTART IT. I WAS IN TRAFFIC WHEN THIS OCCURRED.

FORWARD VEHICLE COLLISION DETECTION AVOIDANCE ASSISTANCE SYSTEM, IS NOT FUNCTIONING. SYSTEM DOES NOT PROVIDE WARNINGS OR BRAKING. THIS A NEW VEHICLE.