2015 Infiniti Q50 UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
Sun roof drain is clogged which has caused my carpets to go wet literally puddles, could potentially damage my electronics in car this is an ongoing problem for thousands of Infinitis. I am in a group on Facebook and I can literally scroll and find hundreds of Infiniti owners complaining about their carpets and how Infiniti dealerships charging thousands of dollars to repair. I’ve been holding off to get this fixed in hopes that I’d find someone to assist me with a lower price but nothing
My vehicle suddenly jumped then accelerated slowly and wouldn't get past 3rd gear while driving on I275 (speed limit 55MPH) proceeded to mechanic, error code 0720 speed sensor output related to transmission. Then was told by Infiniti and another auto body repair shop that it most likely in models 2014-2016 it was a transmission assembly that needed replaced. that Infiniti was given a service bulletin that they should not just replace the speed sensor. I believe this should be a recall. My vehicle has less than 60,000 miles and has been garaged and has had all maintenance completed. This is a safety issue, Infiniti is aware of this and it is also a costly repair anywhere from $2500-$3000. I am asking for a recall of Valve body for Infinite Q50 2014-2016.
I WAS DRIVING TO WORK AT APPROX 6:15AM ON HWY 17. SPEED WAS APPROX 40MPH WHEN THE SUNROOF SUDDENLY EXPLODED. MOST OF THE GLASS FLEW OUT SHOWERING THE CARS BEHIND ME. I DIDN'T HEAR OR SEE ANYTHING HIT THE SUNROOF.
I WAS DRIVING ON I-65 AT 4:00 PM ON JUNE 19 WHEN MY SUNROOF EXPLODED. NO OTHER VEHICLES OR DEBRIS WERE NEAR ME AND NO INDICATION OF IMPACT.
ISSUE: J HOOKS HOLDING FLOOR MAT CREATES DRIVER SAFETY ISSUE. J HOOKS ARE NOT STATIONARY AND WHEN ROTATE CAUSES FLOOR MAT TO COME LOOSE AND CREATE SAFETY ISSUE BY PREVENTING PROPERLY USING GAS AND BRAKE PEDAL. BACKGROUND: PURCHASED 2015 INFINITI Q50 AS CPO INFINITI THOUSAND OAKS W\11,992 MILES ON 5/4/16. 5/21/16 WITH 12,622 TOOK FIRST TIME INTO DEALER TO ADDRESS ISSUE OF DRIVER FLOOR MAT SLIDING AROUND AND BUNCHING UP PREVENTING ME AT TIME FROM APPROPRIATELY REACHING THE GAS OR BRAKE PEDAL. DEALER INDICATE THIS IS NORMAL WITH CAR MODELS.. 7/26/16 TOOK BACK TO DEALER AS ISSUE WAS HAPPENING DAILY. DEALER SRV MANAGER LOOKED AT AND ACKNOWLEDGED ISSUE AND OFFERED ME NEW FLOOR MATS AND REPLACEMENT OF J HOOKS. ACCEPTED. 8/11/16 3RD TIME AT 16,825 MILES.SAME ISSUE AGAIN WITH J HOOKS AND FLOOR MAT.THIS TIME DEALER INSPECTED AND INDICATED FLOOR MAT COMES LOOSE FROM FLOOR HOOK. UNABLE TO MAKE FURTHER REPAIR TO CAR. I ESCALATED TO INFINITI CUSTOMER AFFAIRS WITH LETTER AND PHONE CALL. I ASKED FOR VEHICLE BUY BACK UNDER CALIFORNIA LEMON LAW. APPROX. 12 DAYS LATER INFINITI REPLIED WITH FOLLOWING: INFINITI REALIZES SITUATIONS MAY OCCUR WITH YOUR INFINITI VEHICLE THAT, UNFORTUNATELY, FALL OUTSIDE OF THE PARAMETERS OF THE NEW VEHICLE LIMITED WARRANTY PROVIDED WITH YOUR VEHICLE. THEY SAID NO WAY IN NOT TO MANY WORDS. TALKED TO LEMON LAWYER AND SAID BE CAREFUL DEALER DOESN'T LIKE TO BE SUED, THEY WILL HIRE EXPERT WITNESSES AND IF YOU LOSE YOU HAVE TO PAY FOR THEIR WITNESSES. WENT BACK TO DEALER AND WAS TOLD ALL THE J HOOKS DO THE SAME THING. THEY ARE NOT STATIONARY AND ROTATE AROUND AND IF YOU STEP OUT OF THE CAR AND PUT PRESSURE ON THE MAT IT WILL MOVE. WAS TOLD WE WON'T PUT THIS INTO WRITING. I BOUGHT A UGLY ALL WINTER THICK RUBBER MAT WHICH IS HEAVY AND DOESN'T MOVE AROUND. GIVEN FLOOR MAT ISSUES INFINITI SHOULD TAKER OF ISSUE BETTER.
TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING AT APPROXIMATELY 30 MPH AROUND A CURVE WITH THE BRAKES ENGAGED, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED WITHOUT WARNING. THE ISSUE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE AND STATED THAT IT WAS WORKING UP TO STANDARDS. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. MA 10/5 THE DEALER STATED THE VEHICLE WAS NOT DEFECTIVE. THEY WERE ABLE TO DEMONSTRATED THE STUMBLING OF THE ENGINE, WAS CAUSED BY THE CONSUMERS DRIVING HABIT OF BRAKING WITH HIS LEFT FOOT, RATHER THAN THE RIGHT. THE CONSUMER STATED HIS COMPLAINT WAS UNWARRANTED. UPDATED 10/19/15.*JB *CN
I JUST LEARNED THIS WEEK THAT MY INFINITI Q50 HAS BEEN DETERMINED TO BE ONE OF THE THREE VEHICLES MOST VULNERABLE TO AUTOMATED HACKING, ALONG WITH THE JEEP CHEROKEE AND THE CADILLAC ESCALADE. CONSEQUENTLY, CHRYSLER RECALLED 1/4 MILLION JEEP CHEROKEES IN ORDER TO PATCH THEIR SOFTWARE TO PREVENT HACKERS FROM TAKING REMOTE CONTROL OF THESE VEHICLES. I ATTEMPTED TO CONTACT INFINITI AND THEY REFUSE TO ACKNOWLEDGE THAT THERE IS EVEN A PROBLEM, LET ALONE THAT THEY ARE WORKING ON A PATCH OF THEIR OWN. I WANT TO KNOW WHAT THE NHTSA IS GOING TO DO ABOUT THIS, AS OPPOSED TO WAITING UNTIL SOMEONE IS KILLED BEFORE ACTING. HURRAH FOR CHRYSLER!
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Quick Summary
The 2015 Infiniti Q50 has 7 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.