2017 Jeep Cherokee Electrical System

I have had this vehicle since 2017. Over the years the shifter lights have flashed but I turn off the car and it’s fine. I believe there are electrical issues with these models. Yesterday my car randomly shut off. It could have been due to the heat but it was very dangerous. My brights have gone out and it could be because of an electrical issue. I’ve had to change my thermostat twice. I will be looking into trading this car out soon. It could be dangerous as I travel often.

When the car is in park, all of my shifter lights turn red and I receive a Service Shifter warning. It does not happen all of the time but over the past day, it has happened when the car is in park.

Service Shifter is displayed every now and then.

My dashboard , screen caught fire from the wiring

The contact owns a 2017 Jeep Cherokee. The contact stated while stopped at a stop sign or at a traffic light, the vehicle stalled. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the main electrical fuse needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the main electrical fuse needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer again and it was determined that the main electrical fuse needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Saying Service Shifter. All light by PRND come on red. Have seen a lot of reports saying same thing for 2014-2018 Jeep Cherokees. Has been looked at by mechanic. Has been coming on once every week for 3 months now.

For about two years we have been getting a "Service Shifter" display code on the dash, red lights on all the gear indicators by the shift knob, and the service chime sound when the code comes on. At first the issue happened occasionally, and now it is on almost constantly. We have no dashboard visibility when the code is displayed and are concerned that the problem is worsening. We will be bringing it to a local Jeep dealership to run diagnostics, but are dubious of what can be done to actually fix the issue after following many Jeep forums online. So we are raising our concerns here. The FCA Service Bulletin seems to correctly identify the problem: Number: 08-103-18 Group: 08 - Electrical Date: 08/09/2018 Subject: Service Shifter Message We have observed that this is a common problem with Jeep products, especially with 2017 Jeep Cherokees. It should likely result in a recall.

Our 2017 Jeep Cherokee had the service 4WD light come on Tuesday. Our mileage is 60,800. We took it to our local mechanic, who ran a diagnostic. The code C14A7-97 came up as active on our vehicle. Our mechanic said there was a recall for this issue for our model year. We found "Safety Recall W47/NHTSA 20V-343 PTU Input Spline". Since our Jeep had the exact issue that the recall covers and falls within the 2014-2017 manufacture years, we made an appointment with a local Chrysler dealership. We took it in today for them to look at it. They confirmed that the code active on our vehicle is C14A7-97 and that our 4wd system is not working and that if we are in a situation that we need 4wd we will be at risk. They then told us that our VIN is not listed on the recall and our bill would be $3,200. I pressed that it makes no sense that we are having the exact issue in the recall, that we have a Jeep Cherokee as listed in the recall, that our model year is between 2014-2017 as in the recall, and that our mileage is exactly around the mileage listed in the recall that this problem surfaces("on about 67,240"); but it isn't listed in the recall. How can we be having the exact issue reported and not be covered in the recall? We feel they are taking some loophole and risking the safety of their customers, specifically our safety.

On the speedometer screen a message “service shifter” popped up on my 2017 Jeep Cherokee Latitude. Upon further research, this is an ongoing issue with thousands of jeep owners.

"Service Shifter" appeared on the dash and the lights "P", "R", "N", "D", and the one between "-" and "+" were all lit up, as if the electronics did not know which gear the car was in. Car would then not go above 50 mph while on the interstate and shifting was slow and jerky. When you're unable to control elements of your driving, you are unable to ensure a safe experience. This shifter issue is directly correlated. The problem is widespread in online forums and seems to be predictable with this model and line of cars. The car is available for inspection upon request. It's common for this to be an issue with cars less than 50000 miles which is a clear sign that this is a manufacturer's fault that needs to be corrected.

Car keeps saying service shifter. The lights on the dash are now flickering on and off. The car hesitates to which gears and take off.

Indicated service shifter changed , yet still never used only had 65k . Change the shifter and still shows on my screen .

2017 Jeep Cherokee shows "Service Shifter" in dashboard and all lights light up on shifter. This problem first happened in 2020 with 33,101 miles when the car was under warranty. The dealer "fixed" the problem and it went away. Now at 79,000 the exact same problem is back again. There was a lot of research on the issue done 4 years ago and most of the information came from [XXX] where everybody has the same problem. Obviously, whatever fix my previous dealer did is not the solution that Jeep recommended, if they recommended anything at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The electronic parking brake in my 2017 Jeep Cherokee became stuck in the engaged position. The car would not move backward or forward. This happened when the car was parked on a neighborhood street. Had to have the car towed to the dealer, where the problem was diagnosed as failure of the parking brake module due to a water leak from the sunroof drain. Repair bill was over $1300. Luckily, the brake became stuck while the car was parked. Had the car been in motion, safety would definitely have been an issue.

At 57,537 miles, the heads-up speedometer and all other displays were disabled with an error message to "Service Shifter". At the same time, each PRNDL indicator light on the shifter panel lit up RED. Very disconcerting! I cycled the engine and that restored normal operation, but I could find no information on this error in the JEEP manual. On line, however, I found many people concerned about this same error with different potential causes/fixes.

Shifter lighting up all gears and parking brake initializing while driving. Happened more than 3 times already, two other times happened while at stop sign/light

Issue: Burning smell in vehicle. Diagnosis: driver side visor wiring burned, potential fire hazard. Notes: We noticed a burning plastic smell several times in vehicle cabin. I searched around but couldn’t locate the smell. After the third time, the Homelink garage door opener located in the driver’s side sun visor stopped working. Also noted that the vanity mirror lights were not working either. This wiring is not on a fuse. I check the wiring to the visor with a voltmeter and noted 12 bolts to the visor. I removed the passenger visor and plugged it into the driver side. The vanity mirror lights had power and worked. Plugging the driver side visor into the passenger side showed it to not work. Therefore, the issue is the wiring burned inside the visor, breaking the connection. The visor is stitched all around and not easily accessible without cutting and thereby ruining the fabric and appearance of the visor. So wiring is not easily accessible without having to install a new liner.

Water is leaking into vehicle when it rains. Floor boards are soaked after it rains. Water is coming into contact with electrical somewhere. Causing loss of power, and lights to flicker. Took to dealership a couple times, they couldn't find the leak. They said they found it but didn't. After a couple attempts to fix the issue. The dealership refunded my money and said they couldn't help.

2017 Jeep Cherokee Latitude 3.2L, V6 Service Bulletin Number: 08-054-18 REV. A Dated September 13, 2018 Group-08 Electrical Code tester detected a failure of the service shifter. A warning light would come on with service shifter error. The failure could cause vehicle to stop and not restart, or it could restart after setting for a while. We had purchased an extended warranty, but our dealership it would not cover the service shifter failure under the warranty. We then took the vehicle to a repair shop, and they said both the shifter harness and bezel needed to be replaced. The mechanic said the part number had been changed for the bezel unit, indicating the part design had been changed from the original. Apparently, Chrysler was aware of the problem, but refused to do a recall. In researching our problem, it seems to be an ongoing problem. Thank goodness we had the problem fixed within a couple of weeks. We could have experienced possible harm if the shifter failed and stalled in traffic or on a busy road. We think a class action claim should be brought against Chrysler for not implementing a recall. We should be reimbursed for our repair by Chrysler. The mechanic removed the defective part and we did not save it. He could provide details if requested. Repair cost $277.31.

The service shifter message came on the screen and all the lights on the shifter lit up. The engine would jerk or completely shut off while driving. Speed increased going downhill in cruise control. I brought it in 6 months ago and they said it was almost out of oil and very dirty. So they filled it without changing the filter. The dealer claimed to have updated the computer. Now the service shifter message is coming on again and all the lights come on next to the shifter. They are fixing that today - charging me for replacing the shifter and it taking only 1/2 hour. I think the charge is $500 - $600. They said it would not be covered under the bumper to bumper warranty included when purchasing the vehicle at 88,000 miles less than 1 year ago.

Vehicle gives “service shifter” notification and all lights on shifter become illuminated on shifter.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 45-50 MPH, the vehicle started to decelerate and then shut off completely. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the starter needed to be replaced. The vehicle was repaired however, the check engine warning light and service shifter warning light was illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

I was driving down the road and several lights in the dash popped on. The check engine light and a few others that I was not familiar with. Everything started blinking and it said "service shifter" and "service airbag system ". I put it in park and tried to put it back in drive and it would not go into drive and started rolling backwards. I had to push it into a parking lot and have it towed.

SERVICE SHIFTER, SERVICE 4WD, SHIFTER GETS PUT INTO GEAR IN ANY WEATHER UNDER 32 DEGREES F AND THE SHIFTER WILL NOT SHIFT INTO A PARTICULAR GEAR. ALL LIGHTS ON THE SHIFTER WILL LIGHT UP. THE CAR WILL FREE REV. IF YOU LEAVE THE CAR RUNNING FOR 15 TO 30 MINUTES. THE ENGINE/TRANS/SERVOS WARM UP, AND THE CAR IS NOW ABLE TO SHIFT INTO GEAR. THIS ISSUE ONLY HAPPENS IN COLD WEATHER. WE HAVE LOST ALL CONVIDENCE IN DRIVING OUR CAR IN THE PACIFIC NORTHWEST. WE'VE BROUGHT THE CAR TO JEEP, THEY REPLACED PARTS, REPLACED SHIFTER WIRING, ITS BEEN BACK TO JEEP DEALER 3 TIMES. THEY CANNOT FIX THE ISSUE. THERE SHOULD BE A ELECTRICAL SHIFTER OR WIRING HARNESS RECALL OF SOME KIND.

Vehicle shifter service light keeps coming on causing vehicle to light up all of its shifter lights at the same time keeping it from engaging into gear any gear had to turn off and on for it to work