2017 Jeep Cherokee Power Train

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the message "Service 4WD - See Dealer and Service Immediately" was displayed. The contact stated that the 4WD and AWD systems were inoperable. The vehicle was taken to the dealer and to an independent mechanic, where it was diagnosed with transfer case and PTU failure. The contact was informed that the transfer case and PTU needed to be replaced. The vehicle was not repaired. The contact stated that the failure had been recurring intermittently for approximately two years but had become a permanent failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns 2017 Jeep Cherokee. The contact stated while driving 25 MPH, the message "Service All-wheel Drive" was displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 20V343000 (Power Train) and 25V011000 (Power Train); however, the VIN was not included in the recalls. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recalls. The failure mileage was 119,884.

The Service 4WD light comes on intermittently and the vehicle goes from 4WD to no wheel drive. Local dealership and independent shops indicate this is an internal error in the PTU and it must be replaced. Research indicates there were ~26,000 recalled vehicles for my year, make and model due to this very issue. However, all have confirmed my VIN was not part of the recall.

Nov 2023 while driving, car began grinding. Service engine light along with Service Shifter warning appeared. Took to my Independent Mechanic who diagnosed problem as the PTU. There were several complaints, but no official Recall for my VIN. Had PTU replaced. Nov 2024 similar problem except car rolled forward after being placed in Park, and warning lights appeared again. Returned to Independent mechanic who replaced the defective PTU. Still no active Recall for my VIN. Repair completed under warranty. Since repair, Intermittent "Service Shifter" light, but no codes or faults showing. Nov 2025 grinding noise when turning. Independent mechanic diagnosed the Rear Differential and hydraulic pumps to be the problem.

Car stopped working in an intersection then started rolling. Only way to stop was to put emergency brake on. Took to a mechanic and was told it was the ptu. There is a recall with no remedy as of right now since January. I need a vehicle to live. Want company to pay for a rental. Not me paying for it then being reimbursed

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle with several unknown warning lights illuminated. The vehicle was taken to the dealer and was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the vehicle was taken to the dealer several times for the same failure. The contact later received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, parts for the recall repair were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Power Transfer Unit (PTU), resulting in damage to the transmission and rear differential. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 160,000.

My Cherokee has a recall due to an improperly seated input shaft snap ring in the two-speed Power Transfer Unit ("PTU"). The recall came in January and all owners began receiving their recall notices on February 15th. I received mine and my truck lost drive/park power on February 27th. The recall is still not fixed and they don't have a solution after 5 months of declaring the recall and are not offering any sort of compensation, such as a loaner, rental asstance, etc.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the failure. The contact stated while driving at various speeds, the vehicle made abnormal sounds. There were no warning lights illuminated. The vehicle was taken to an independent mechanic; however, the independent mechanic was unable to determine the cause of failure. The vehicle was not diagnosed. The contact then received the recall notification. The vehicle was then taken to a dealer and remained unrepaired for one and a half months. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

While driving, the transmission failed to operate safely. We had the car towed to a Jeep dealership for repairs. They diagnosed the problem and told us that the transmission had to be replaced. After about a month, they then notified us that they had to re-install the software in order to complete the repair. Then, a couple of weeks later, notified us that now, they had to replace the PTU in order to complete the repair. During that timeframe, I did some research and found that a recall had been issued on that PTU, for that particular Jeep model. However, I was not notified of the recall. (Number O1C). After talking with a representative of the parent company's "claims" department, they stated that my specific vin number was not found on their file, in connection with the recall. I communicated the sequence of repairs needed to complete the "fix" for my car, and told the employee that it was my contention that the failed PTU, logically and reasonably was the cause of the transmission failure. I was told to "wait and see" if they could find out why my vin # was not listed. Subsequently, I've filed requests for reimbursement to multiple entities connected to Jeep, and have been told that my claim had been denied. In my opinion, a major transmission failure IS, in fact a serious SATETY concern, especially when you have no power to control your speed while driving. I am still researching other options to appeal my case.

PTU has failed. Recal needs to include 2017 limited models. Driving while came on. Didn't know exactly if I was going to get home, out me at rush for an accident. Light it on dash, SVC 4x4.

The contact owns a 2017 Jeep Cherokee. The contact stated that the “4WD Service Unavailable” warning light was illuminated and failed to turn off. The contact stated that there was oil leaking from the vehicle. The contact stated that there was a failure with the gear shifter. The contact stated that the vehicle slipped out of gear unexpectedly. The vehicle was turned off and restarted. During research, the contact located NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, who determined that the oil gasket and oil housing needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was placed on a waiting list. The contact was informed that an email would be sent when parts were available. The failure mileage was approximately 94,000.

It has been 10 months since the recall was sent out. There is still not a solution. My vehicle seems to be increasingly getting worse.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at approximately 40 MPH, the "4 Wheel Drive Unstable" warning illuminated. The contact was able to continue driving. The contact stated that the failure was recurring and at any speed and the warning was always illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V302000 (Power Train). The failure mileage was approximately 71,000.

started receiving 4 wd unstable notification. Took jeep to dealership who advised that my PTU Component was at fault. the cost is $3700 to repair. Only certain VIN numbers are eligible for repair through Jeep. I have read many complaints from other Jeep Cherokee customers that also were not covered by 2017 PTU recall. This jeep only has 71 K miles and 4wd barely used mostly highway driving.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the parts to do the recall repair were not yet available. The contact stated that three dealers were contacted; however, the contact was informed that parts were not yet available. The contact stated that the vehicle was unsafe to drive, and the vehicle had been parked since the recall notification was received in February 2025. The manufacturer was made aware of the failure, and a case was filed. The contact had not experienced a failure.

I have received numerous "Service 4WD" and "Shifter Service" messages, since 2020 and replaced the shifter module twice. I frequently have difficulty shifting in and out of 4WD mode and other 4WD modes - The vehicle will not shift or shifts at an unusual time. January 2025. Transmission (or transfer case unexpectedly completely disengaged and rolled several feet before I could apply brake. Mcpeek’s Chrysler Dodge Jeep RAM of Anaheim has done prior service. When will a remedy be available? My wife and I don't feel safe driving this vehicle but our ability to sell it is held up by the unresolved recall. Thank you.

The contact owns a 2017 Jeep Cherokee. The contact stated that while his son was reversing out of a driveway, the vehicle shuddered and lost power with the check engine warning light illuminated, and the "Service 4WD" message was displayed on the instrument panel. The vehicle entered LIMP Mode and failed to accelerate above 20 MPH. The vehicle was then taken to an independent mechanic, who showed a defect with the PTU. The contact was notified of the failure, and upon investigation, it was discovered that the vehicle was included in NHTSA Campaign Number: 25V011000(Power Train). The vehicle was then taken to a dealer, where the contact was informed that parts for the recall repair were not yet available. The contact was then informed by the dealer that the vehicle could be repaired out of pocket; however, the contact denied the offer. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 91,000.

The contact owns a 2017 Jeep Cherokee. The contact stated that when the vehicle was started, the message “Service Shifter” was displayed. Additionally, while attempting to start the vehicle, the vehicle hesitated to start, but the vehicle started after the third attempt. The vehicle was taken to a dealer, where it was diagnosed, and determined that the gear shifter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 127,849.

rear diff. tries to lock up while driving in auto mode and should not on dry pavement. grinding noise until you slow down enough to engage with a bang. this is a known problem with jeep, the internet has several complaints about this problem, our jeep only has 75k miles on it and others reported with only 40k. I've been told rear diff. needs to be replaced at 4k$

Service shifter message comes on can't change gears.

An alert came up on our Jeep Cherokee that 4WD needed to be serviced. Approximately three days later, we took the car to our local Jeep dealership and they let us know that we needed to replace the PTU for the vehicle. If this isn't replaced, the car loses AWD and could potentially become inoperable. While there has been a recall for very similar models of Jeeps in the same year as ours specifically regarding the PTU, ours does not qualify for the current recall. We don't understand why there is a recall for some Jeeps but not others within the same year and model for the exact same issue.

The "Service 4WD" light came on in my 2017 Jeep Cherokee. The nearest dealership is 56 miles away. I took the vehicle to my mechanic, who is only 7 miles away. On the way to the mechanic, the "Service Shifter" warning light came on and all the lights on my shifter lit up. Once at the mechanic, my vehicle became stuck in 4wd low and cannot be shifted out of 4wd low. My mechanic was able to confirm that the power transfer unit had failed. When my mechanic contacted the dealership to order a replacement part, he was laughed at and told that the part was on nationwide backorder with no date available as to when the part would be in stock. This is unacceptable because now I am without a vehicle. I cannot afford to rent a vehicle until this part is available. When is the manufacturer going to be held accountable for the faulty PTU unit?

Our vehicle started displaying a service 4x4 error and we no longer had the ability to shift into all wheel/four wheel drive. Looking up the VIN, it is not part of the NHTSA campaign 25vo11 (I think that's correct). In trying to understand the problem, I found many outside of the current recall are having issues with the PTU. This is what a local Jeep dealership told me the problem was. I also have seen several state the actuator was the issue and not the PTU itself. I would like to file this as a complaint and hope that the recall is expanded to cover other Cherokee models outside of the current recall. Thank you for your time.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 40 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the loss of power was most frequent while ascending a hill. The RPM level was low while depressing the accelerator pedal. The contact stated that the failure was a recurring failure. The vehicle was taken to a local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); and related the failure to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 65,000.