23 complaints reported

2018 Jeep Cherokee ELECTRICAL SYSTEM,UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
23
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jun 2023

I am getting random "service shifter" fault message displayed. No apparent fault or change when driving. Contacted Jeep dealership and am told this is very common issue with no long term fix. Fix the problem please.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2023
Dec 2022

As I am driving the service shifter notification comes on and all my shifter lights come one and I can’t see the dash board. I have to pull over and turn the engine off to cut it back on. This is an ongoing issue Jeep says they didn’t find anything or I just need my oil changed.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2022
Sep 2022

All LEDs on shifter light up and and "Service Shifter" appears on dashboard screen. This happens every few hundred mile and could result on transmission locking out. Apparently this dangerous and is a very common problem that should be a factory recall.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2022
Aug 2022

My Jeep Cherokee with only 43,000 started to randomly give me error messages that says "service shifter". This has happened multiple times when I am driving and all my lights on the shifter light up red and I am unable to determine what gear I am in. I have to stop driving turn my engine off and back on to get this to correct itself. In addition, one day I was driving and all of my headlights flickered and all of my dashboard lights went out for 5 seconds then came back on. My battery has died twice now recently and there was nothing left on. Due to these issues and the fact that I do not have a check engine light on, I called Jeep to see if there have been any recalls or other complaints, I was informed that there have not been. I have been doing some research online to find multiple forums where people with 2018 are having the exact same issue. This is posing a safety risk and I would like to see what steps can be taken since I am not the only one.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2021
Dec 2021

service shifter warning light and It seems like it's happening to a lot of jeep. I believe it should be a recall.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2021
Jul 2021

A message stating service shifter continues to come up and car has now started to stop/stall in the middle of driving now. Car dealership has no clue what it is and I am seeing online many others having the same issue. Very dangerous when the car just starts to stop out of nowhere even without the message not on as it can cause accidents.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2021
May 2021

"SERVICE SHIFTER" WARNING COMES UP ON THE DASH AT DIFFERENT TIMES. IT MAY BE AT START UP OR WHILE DRIVING. IT'S A SERIOUS PROBLEM. YOU HAVE A MINIMUM OF 400 COMJLAINTS ALREADY. JUST BOUGHT THIS 2018 JEEP CHEROKEE ON 5/8/2021 AND WE ARE HAVING PROBLEMS ALREADY. I CALLED THE DEALER AND THEY SAID THEY NEVER HEARD OF THIS PROBLEM, OR IS IT THAT THEY DON'T KNOW WHAT THE FIX IS? MANY OF THE OWNERS OF THESE CAR ARE STUCK IN A CIRCLE JERK...DEALER SAYS IT DOESNT EXSIST AND YET IT KEEPS HAPPENING. PLEASE INVESTAGATE THIS PROBLEM AND FORCE THE MANUFACTURE TO FIND THE FIX. I KNOW MY DEALER KNEW OF THE PROBLEM BUT ELECTS NOT TO ADMIT IT. THE PROBLEM IS THAT IT DOES NOT THROW A CODE SO NOTHING SHOWS UP. I CHECKED MINE TWICE WITH MY OBD READER AND I EVEN DROVE AROUND WITH IT CONNECTED TO SEE IF IT WAS A DRIVABLITY PROBLEM BUT THAT PRODUCED NOTHING. VERY SORRY THAT I PURCHASED THIS CAR! NEVER OWN A CHRYS. PRODUCT AGAIN.....AND I WILL NEVER PURCHASE ANOTHER CAR FROM THIS DEALER.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2021
Mar 2021

BOUGHT IT 6WEEKS AGO THE NEXT DAY THE SERVICE GEAR SHIFTER LIGHT CANE ON PULLING OUT MY DRIVEWAY AT 6 AM LATER THAT EVENING IT CAME ON AGAIN DRIVING TO THE GROCERY STORE .. A COUPLE OF DAYS LATER IT CAME ON AGAIN .. IT COMES ON RANDOMLY AND ALL THE LIGHTS ON THE GEAR SHIFT ARE LIT UP RED .. I HAVE TO TURN MY JEEP OFF AND ON TO MAKE THE LIGHTS TO GO BACK TO NORMAL AND TAKE THE SERVICE GEAR SHIFTER NOTIFICATION OFF .. IT EVEN COMES ON WHILE DRIVING DOWN THE HIGHWAY

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2021
Nov 2020

SERVICE SHIFTER ALARM, ALL LIGHTS ON GEAR SHIFTER LIGHT UP. GOES AWAY WHEN VEHICLE TURNED OFF AND RESTARTED. CAME BACK ON LESS THAN A WEEK LATER.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2020
Oct 2020

AFTER OWNING THIS VEHICLE FOR ONE WEEK THE SERVICE SHIFTER LIGHT CAME ON AND ALL THE LIGHTS BY THE SHIFTER CAME ON. PULLED OFF THE HIGHWAY SHUT CAR OFF AND RESTARTED. LIGHTS WERE OFF CONTINUED TO DRIVE HOME . LIGHT HAS COME ON AGAIN , ALWAYS GOES OFF AFTER RESTARTING. AFTER READING ALL COMPLAINTS OF OWNERS ONLINE I AM CONCERNED THAT I WILL HAVE SHIFTING PROBLEMS GOING DOWN THE ROAD. I CAN'T BELIEVE WITH ALL THE COMPLAINTS THERE HASN'T BEEN A RECALL FOR THIS PROBLEM ON THIS CAR. I HAVE BEEN BACK TO THE DEALER SEVERAL TIMES WITH NO SATISFACTION.!PLEASE , LET SOMETHING BE DONE ABOUT THIS PROBLEM.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2020
Sep 2020

MY CHEROKEE IS 2018, I BOUGHT IT USED JAN OF 2020. IN SEPT OF 2020 MY STARTER BROKE, I PAID $550 TO GET IT FIXED. THIS MORNING, ABOUT 4 DAYS LATER THE STARTER IS BROKEN AGAIN. MY MECHANIC IS VERY GOOD, AND WARNED ME ABOUT MULTIPLE PEOPLE COMING IN WITH THIS ISSUE AND IT BREAKING AGAIN. HE TOLD ME TO GET A NEW CAR WHICH I PLANNED ON DOING BUT IT BROKE BEFORE I GOT THE CHANCE. I LOOKED IT UP ONLINE AND MULTIPLE PEOPLE LEFT REVIEWS WITH THE SAME PROBLEM.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2020
Sep 2020

STARTED VEHICLE AND ALL LIGHTS ON THE SHIFTER PANEL CAME ON AND A WARNING OF "SERVICE SHIFTER" CAME ON THE DASH. THIS HAPPENS MULTIPLE TIMES PER WEEK AND AFTER TWO ATTEMPTS AT GETTING THIS FIXED, THE DEALERSHIP HAS NO CLUE. IT IS NOW IMPOSSIBLE TO SHIFT WHEN THIS HAPPENS.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2020
Aug 2020

ALL THE LIGHTS ON THE GEAR BOX TURN ON AND SAYS "SERVICE SHIFTER". HAPPENED ONCE A MONTH AND IS BECOMING MORE AND MORE FREQUENT.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2020
Aug 2020

SERVICE SHIFTER KEEPS APPEARING ON THE DASH OF THE JEEP. ALL OF THE LIGHTS BESIDE OF THE SHIFTER LIGHT UP RED AND STAY ON UNTIL THE VEHICLE IS TURNED OFF. I HAVE CONTACTED THE DEALERSHIP AND THEY SAY THERE IS NOTHING THEY CAN DO ABOUT IT. THE LIGHT WILL TURN ON WHEN IT IS PARKED OR RANDOM TIMES WHILE I AM DRIVING DOWN THE ROAD. THE PROBLEM HAS HAPPENED SINCE THE VEHICLE WAS PURCHASED.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2020
Aug 2020

MY GEAR SHIFTER LIGHTS ALL LIGHT UP AND THE DISPLAY ON MY DASH BOARD SAID SERVICE SHIFTER THIS HAPPENED WHILE DRIVING AT 35 MPH

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2020
Dec 2019

"SERVICE SHIFTER" APPEARED ON MY DASHBOARD. THE GEARS ALL WENT RED. THE CAR WAS ABLE TO MOVE AS NORMAL, BUT THE MESSAGE WAS STILL THERE. I TURNED THE CAR OFF AND RESTARTED AND THE MESSAGE WENT AWAY.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2019
Aug 2019

SERVICE SHIFTER MESSAGE KEEPS APPEARING ON THE DASH AND ALL OF THE LIGHTS ON THE SHIFTER WILL TURN RED. HAS BEEN HAPPENING AT LEAST ONCE A DAY (SOMETIMES 4-5 TIMES) AND TYPICALLY HAPPENS WHEN I HIT A BUMP (NO MATTER HOW SMALL OR BIG). IT CAN ALSO SOMETIMES HAPPEN WHEN YOU TAP THE SIDE OF THE CONSOLE. FORUMS ONLINE SUGGEST THAT THE ISSUE IS HAPPENING BECAUSE THE WIRES FROM THE SHIFTER KEEP BUMPING INTO CATALYTIC CONVERTER AND SHORTING (HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296). I AM STILL ABLE TO DRIVE THE CAR WHEN IT HAPPENS, BUT IT IS INCREDIBLY ANNOYING BECAUSE I CANNOT SEE ANYTHING ON THE DASHBOARD.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Jul 2019

WHILE I WAS DRIVING ON A CITY STREET TO GET TO THE HIGHWAY ALMOST 5 HOURS AWAY FROM MY HOUSE MY DASH SCREEN POPPED UP WITH A WARNING SAYING THAT MY SHIFTER NEEDED SERVICED... WHEN I LOOKED AT THE GEAR SHIFTER ALL OF THE LIGHTS WERE LIT UP(P,R,N&D)...I FREAKED OUT AND PULLED OFF AT A GAS STATION PUT IT IN PARK TURNED OFF THE IGNITION AND WAITED A MINUTE... WHEN I STARTED THE CAR BACK UP ALL OF THE LIGHTS SHUT OFF AND IT WAS FINE... I HAVE NO IDEA WHAT CAUSED IT TO HAPPEN IT LITERALLY HAPPENED OUT OF NOWHERE...

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
May 2019

RECIEVED A "SERVICE SHIFTER" MESSAGE AND ALL THE LIGHTS NEAR THE SHIFTER WERE LUMINATED RED

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2019
Mar 2019

VEHICLE WILL STALL DEALERSHIP CLAIMS BATTERY IS NOT CHARGING COMPUTER CHECK SHOWS MULTIPLE LOW VOLTAGE CODES

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2019
Mar 2019

THE SERVICE SHIFTER LIGHT COMES ON AND ALL GEARS ARE SHOWING UP IN RED WHILE DRIVING. TURNING THE VEHICLE OFF THEN BACK ON SETS THE GEAR BACK TO NORMAL FOR ONLY A FEW MINUETS, THEN SERVICE INDICATOR LIGHT COMES BACK ON WITH ALL GEARS ILLUMINATED IN RED. THE JEEP HAS THE TENDENCY TO JERK FORWARD WHEN PLACED INTO PARK AND ALSO DURING ACCELARATION THE TRANSMISSION SEEMS TO LAG CAUSING A JERKING MOTION IN MY JEEP.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2019
Feb 2019

ON 11/24/19 @ APPROXIMATELY 5:30PM LIGHTS ILLUMINATED SAYING SERVICE SERVICE SHIFT ADJUSTOR. THEN ON 11/29/19 WENT TO DRIVE THE CAR MADE IT A BLOCK FROM THE HOUSE AND CAR TURNED OFF. DRIVING IT TO THE DEALERSHIP TODAY (12/2) WHICH IS APPROXIMATELY HALF MILE AWAY DIED TWICE. AFTER A FEW SECONDS IT STARTS AGAIN.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2019
May 2018

FOR THE PAST THREE MONTHS SINCE LABOR DAY OF 2018, MY 2018 JEEP CHEROKEE LATITUDE HAS NOT STARTED ON SEVERAL OCCASIONS. EVENTUALLY IT DOES START BUT IT WILL ALWAYS SAY, "CANNOT READ KEY FOB". I HAVE DISCOVERED THAT IT'S WORSE WHEN I USE THE REMOTE START TO WARM IT UP. WHAT'S REALLY WEIRD IS THAT I HAVE DISCOVERED THAT WHEN I GET OUT OF MY VEHICLE AND GO TO THE BACK HATCH AND USE THE REMOTE TO LOCK AND UNLOCK THE DOORS, IT STARTS AFTER THAT. GO FIGURE. JUST THIS WEEK, THE DRIVER SIDE DOOR WOULDN'T SHUT TWICE WITHIN THREE DAYS. THE LATCH WAS STUCK. EVENTUALLY, AFTER TRYING JUST ABOUT EVERYTHING I COULD THINK OF LIKE TURNING THE VEHICLE ON AND OFF AND LOCKING AND UNLOCKING THE DOORS FROM THE INSIDE OF THE VEHICLE, I TRIED USING THE REMOTE TO LOCK AND UNLOCK THE DOORS, AND THEN THE DRIVER SIDE DOOR SHUT PROPERLY. I DON'T UNDERSTAND WHY SUCH A NEW VEHICLE PURCHASE BRAND NEW IN APRIL OF THIS YEAR WITH LESS THAN 14, 000 MILES ON IT WOULD HAVE SO MANY PROBLEMS. THE DEALERSHIP IS PICKING IT UP AGAIN TOMORROW FOR THE THIRD TIME TO ATTEMPT TO FIX IT. LAST CHANCE. IF NOT FIXED THIS TIME, I WILL BE GETTING LEGAL REPRESENTATION. NOT SURE IF THESE ARE SAFETY ISSUES BUT I KNOW THAT DRIVING DOWN THE ROAD WITH THE DOOR NOT CLOSED PROPERLY COULD BE A HAZARD. I AM JUST WONDERING IF SOMETHING ELSE MIGHT GO WRONG WITH IT NEXT. I AM REALLY DISAPPOINTED IN THIS VEHICLE TO SAY THE LEAST!

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2018

Trend Over Time

Complaints by year

Quick Summary

The 2018 Jeep Cherokee has 23 ELECTRICAL SYSTEM,UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.