2018 Jeep Cherokee Power Train

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not available for a year. The manufacturer was made aware of the issue and provided a reference number; however, it did not provide any information on parts availability. The contact had not experienced a failure.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the “Service 4-WD” warning light was illuminated. While driving at various speeds and accelerating, there was a clunking sound coming from underneath the vehicle. Additionally, the mileage was flashing while the instrument panel was illuminated. The vehicle was taken to the dealer, but was not diagnosed. The dealer informed the contact that the remedy was not available and referred the contact tothe NHTSA Hotline to report the failure. The manufacturer was not made aware of the issue. The failure mileage was 131,021.

In Jan 2025 I received a recall notice regarding the PTU unit. The notice indicated that I could esperience loss of power and the inability to use park. However, when speaking to Mopar abot it they say it is safe to drive!!! What the hell is safe about driving a vehicle that can loose power?? Or one that you can't use Park??? It's been a damn year!!! I find it real hard to believe that it takes that long. What is REALLY going on??? I need my car daily!!!! It needs to safe to drive!!! PERIOD!!!

The contact owns a 2018 Jeep Cherokee. The contact stated that the 4WD feature was inoperable. The contact stated that the PTU splines were worn, preventing the engagement of the 4WD feature, and potentially preventing the vehicle from remaining unmovable while shifted to park(P). The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 149,000.

Loss of 4x4 system, dashboard warning light

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 MPH, there was smoke coming from underneath the hood with a burning odor. The contact pulled over to the side of the road to allow the smoke to clear. There was no warning light illuminated. The contact was able to drive to the residence. The vehicle was later towed to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced; however, the recall remedy part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 114,000.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the representatives at the Mopar Hotline would disconnect the call ,and the Mopar website was always down. The contact had not experienced a failure.

See attached document for complaint.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving over bumps on the roadway, the transmission shifted out of gear. There was an abnormal banging sound while shifting gears. The transmission disengaged while in the park(P). There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a claim, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,075.

The PTU (Power Transfer Unit) failed on my 2018 Jeep Cherokee causing AWD system malfunction. The dealership diagnosed the failure and advised repair. However, the replacement part is on national backorder with no estimated delivery date, and I was told it may take several months. The vehicle is not reliably drivable and I am left without transportation despite a known defect. Numerous owners are reportedly waiting for the same part. This represents a safety concern and failure to provide a timely repair remedy.

- The PTU has been making a grinding noise, and the car feels different to drive. - Other issues with a different model of this PTU involve the car rolling out of park or losing driving power while in motion. I do not believe this is an isolated issue with my vehicle, due to looked at forums and communities online with people having the same issue as me. This could put other drivers and me on the road at risk. - Grinding noise identified as PTU by ASE-certified tech. - Vehicle to be inspected by dealer 3/3/26 -Do not remember the date of first hearing the noise, but it has been present for a few days. Noise varies from super loud to absent. No warning lamps prior to failure or present.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving at 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the engine seized. Several unknown warning lights were illuminated. The vehicle coasted to the side of the road, where the vehicle failed to restart. The contact stated that the engine made an abnormal sound, and the transmission failed to function as intended. Several unknown warning lights were illuminated. The vehicle was towed to the boyfriend's residence. The vehicle was then towed to a dealer, where it was diagnosed and determined that the power transfer unit had failed. The contact was informed that the part to do the recall repair was unavailable. The vehicle remained with the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately over 100,000.

The 4x4 system, bad PTU actuator. Yes. 2. Power loss can cause an accident at any given moment putting Not just you but other drivers at risk. 3. I took it too dealership today bad PTU actuator. Don’t have that amount of money to get it fixed. 4. Yes by the dealership. 5. Just an intermittent Svc 4wd light I just bought the car off auction about a month ago and had this issue since the very first day of buying. Read a lot about these cars and the 2018 Jeep Cherokee whole PTU should have a recall in my opinion very dangerous and Jeep needs to take it seriously.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that while driving at various speeds, the transmission shifted into neutral(N) unintendedly. There was no warning light illuminated. The contact pulled over and restarted the vehicle after the failure. Additionally, while the vehicle was in park(P), the vehicle roll backwards, and the parking brake was engaged to prevent the vehicle from rolling. Several local dealers were notified of the recall and the failures and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 85,000.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). While driving at 30 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact exited the freeway and was driving uphill when they heard a loud pop coming from the front of the vehicle. The vehicle failed to accelerate, and the contact was unable to move the gear shifter or turn off the vehicle. The vehicle rolled to the side of the road. The contact removed the foot from the brake pedal, and the vehicle rolled backward with the gear shifter in park(P). The parking brake failed to function as intended. The contact depressed the brake pedal several times, and the vehicle failed to stop. Once the vehicle was pulled over onto gravel on the side of the road, the vehicle stopped. The message “Service 4WD” was displayed, and the Power Transfer Unit (PTU) warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) had failed. The vehicle remained at the dealer unrepaired. The dealer informed the contact, and the manufacturer requested that the dealer release the vehicle back to the owner. The contact was informed that two fault codes were retrieved; however, another code was not displayed, and the manufacturer stated that since the other code was not displayed, the VIN was not associated with NHTSA Campaign Number: 25V011000 (POWER TRAIN), and that the recall repair would not be performed. The vehicle was not repaired. The failure mileage was approximately 143,000.

The PTU went bad and had to have replaced. And after researching, see that it is a known issue and not sure why my VIN number isn't covered when I had the exact issue that is being recalled.

The contact owns a 2018 Jeep Grand Cherokee. The contact research was made aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that there no recall associated with the VIN. However, the contact stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The vehicle experienced a powertrain failure involving the Power Transfer Unit (PTU). On June 19, 2025, the vehicle was inspected at Dobbs Tire & Auto at approximately 154,548 miles after a grinding noise and drivetrain noise were observed. The shop found metal shavings in the rear differential fluid and advised the vehicle be taken to a Jeep dealership. Because the vehicle was originally purchased from Cassens Jeep, it was taken there for further diagnosis. On August 28, 2025, the vehicle was inspected at Cassens Jeep at approximately 158,011 miles. The dealership confirmed internal drivetrain noise, metal contamination, and a PTU-related fault code. The vehicle experiences knocking noises at low speeds, lurching while driving, and intermittent drivetrain and 4WD warning indicators. The dealer advised replacement of the PTU and rear drivetrain components. This condition is associated with the active PTU powertrain recall originally issued on January 23, 2025. On January 22, 2026, a representative from Cassens Jeep confirmed that there is currently no available repair remedy, no estimated timeline for completion, and that required parts remain on backorder. This creates an ongoing safety risk due to potential loss of drive power and possible unintended vehicle movement related to park function failure. Service work orders and inspection reports from both repair facilities have been attached to support this complaint.

Service 4WD indicator showing PTU issue. My vehicle is not included in the recall, but this issue seems to be the same one noted.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the dealer had been contacted several times; however, the contact was informed that parts were still not available. The contact was concerned about the failure occurring while driving the vehicle. The manufacturer was made aware of the contact’s concern. The contact had not experienced a failure.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 25 MPH, the transmission shifted to neutral(N) while the gear shifter was in drive(D), and the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated upon shifting to park(P), the vehicle failed to respond as needed and rolled forward. The contact engaged the electric parking brake, and the vehicle responded as needed. The vehicle was towed to the residence of the contact's daughter. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered under NHTSA Campaign Number: 25V011000 (Power Train); because the VIN was not included. The failure mileage was approximately 136,972.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that while stopped at a traffic light, the START/STOP feature failed to function as intended. In addition, there was an abnormal grinding sound coming from the transmission. The contact stated that the floorboards vibrated and felt as if something had fallen. The contact stated that the transmission failed to shift gear. The contact was unable to drive the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the Power Transfer Unit (PTU) had failed, and an unknown item had sheared off in the process. The vehicle was not repaired. The vehicle was towed to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 158,000. The VIN was not available.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after shifting to park(P), the vehicle rolled unintendedly. The contact activated the parking brake to prevent the vehicle from rolling away. While driving and attempting to accelerate, the vehicle hesitated and accelerated slowly. The “Service 4WD” warning light was illuminated. The failure occurred intermittently and occurred while driving at various speeds. The vehicle was taken to a certified mechanic and was diagnosed with Power Transfer Unit(PTU) failure. The dealer was contacted, and it was confirmed that the part was not available. The manufacturer was made aware of the issue and confirmed that the part was not available. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 92,500.

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the accelerator pedal was depressed, and there was an abnormal ticking sound coming from the vehicle. The contact stated that while turning the steering wheel to the left or right, there was an abnormal grinding sound coming from under the floorboards. The contact stated that the message "4WD Unserviceable" was displayed. Additionally, the contact noticed that the vehicle intermittently lost motive power. While depressing the accelerator pedal, the vehicle failed to respond as needed. The vehicle was taken to a local dealer, where it was diagnosed and determined that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 103,000.

This safety recall is 10 months old and has not been addressed or has no remedy to date. We spoke with the Jeep dealership today, Nov. 10-2025, and they don't know when there will be a fix. This is a serious safety issue and the length of delay is inexcusable.