2019 Jeep Cherokee Steering

AS I WAS TRAVELING ABOUT 30MPH MY POWER STEERING LOCKED UP. I WASN'T ABLE TO TURN THE WHEEL AT ALL. A SERVICE POWER STEERING LIGHT CAME UPON MY DASH. WHEN I CALLED THE DEALERSHIP THEY REFUSED TO LET ME TOW IT THERE OR FIX IT EVEN THOUGH IT WAS LESS THAN 6 MONTHS OLD AND UNDER WARRANTY. I ENDED UP HAVING IT TOWED THERE ANYWAYS WITHOUT TELLING THEM. IT WAS JUST A CODE THAT HAD TO BE CLEARED BUT THEY MADE ME PAY 120$ FOR LABOR EVEN THOUGH IT WAS UNDER WARRANTY AND AT NO FAULT TO MY OWN. THIS IS THE ONLY PROBLEM I'VE HAD WITH THIS VEHICLE OTHER THAN THAT I LOVE IT. IF I WERE IN A DIFFERENT SITUATION ALTHOUGH IT COULD HAVE BEEN VERY DANGEROUS AND I WAS VERY UNHAPPY THE WAY THE DEALERSHIP TREATED ME.

OVER THE LAST FOUR WEEKS THE STEERING HAS DEVELOPED A 'DEAD ZONE'. THE STEERING WILL JERK WHEN PULLED OUT OF THIS 'DEAD ZONE'. I TOOK THE VEHICLE INTO FIRESTONE FOR AN ALIGNMENT TO SEE IF IT WOULD CORRECT THE ISSUE. THE TECHNICIANS CONFIRMED WITH ME THAT THERE IS AN ISSUE WITH THE INSTALLATION OF THE CRADLE OF THE VEHICLE.

STEERING WILL GET VERY TIGHT WHEN GOING ABOVE 60 MPH. IT FEELS AS IF THE POWER STEERING HAS BEEN SHUT OFF. I HAVE ALSO NOTICED THAT IT LOCKS AND IF YOU MOVE THE STEERING WHEEL A LITTLE BIT IT CLICKS. TO GO ALONG WITH THIS I FEEL AS IF I AM ALWAYS DRIVING ON A VERY WINDY DAY WHEN GOING 60 MPH OR HIGHER.

VEHICLE WAS LEASED ON 10/5/18. ON 10/13/18 WITH 342 MILES WHILE DRIVING ON A HIGHWAY TOWARDS THE MOUNTAINS AND MAKING A TURN INTO AN EXIT THE STEERING WHEEL LOCKED UP AND STEERING WHEEL SERVICE LIGHT WENT ON. THE CAR ALMOST SMASHED INTO THE SIDEWALL. I WAS ABLE TO STOP THE VEHICLE IN TIME TO AVOID ANY ACCIDENTS. THERE WAS ALSO BURNED SMELL COMING OUT OF THE HOOD. THE CAR WAS TOWED TO THE NEAREST DEALERSHIP. THE DEALERSHIP ADVISED ME THAT THEY HAVE NO AVAILABLE LOAN CARS AT THE MOMENT AND TO REACH OUT TO CHRYSLER CORP. I HAVE STILL HAVE NOT HEARD BACK FROM THE DEALERSHIP NOR THE CASE MANAGER FROM CHRYSLER CORPORATION. I HAVE MADE NUMEROUS ATTEMPTS TO REACH TO SOMEONE WITH NO LUCK. I AM SURPRISED AT THE WAY THE DEALERSHIP WHERE I LEASED THE CAR, THE DEALERSHIP WHERE THE CAR WAS LEFT FOR DIAGNOSES AND THE CHRYSLER CORP IS HANDLING THIS ISSUE.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, WHETHER IN FIRST OR SECOND GEAR, THE VEHICLE STEERED LEFT UNINTENTIONALLY. THE VEHICLE WAS TAKEN TO BLAKE FULENWIDER CHRYSLER DODGE JEEP RAM BEEVILLE (3000 N SAINT MARYS STREET, BEEVILLE, TX 78102, (361) 371-4126) WHERE THE CONTACT WAS INFORMED THAT THE ALIGNMENT WAS OFF. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,010. *TT CONSUMER STATED ALIGNMENT WAS DONE BUT STEERING STILL PULLS TO THE LEFT. UPDATED 11/29/18*JB