2018 Jeep Compass UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
The Uconnect screen has started delaminating. This issue causes the radio to jump from screen to screen and station to station. The delaminating also causes the radio to override any operator selections.
The vehicle’s touchscreen display has begun delaminating, causing “phantom touches” where the screen starts behaving erratically, as if someone were frantically touching multiple controls. This includes launching and closing apps, changing music, activating the phone and calling people, disabling/changing navigation, and more. There is no way to stop this once it starts, leaving the screen erratically changing and becoming extremely distracting while driving. This has nearly lead to several accidents on the road. This has happened several times since August of this year, growing progressively worse and more distracting over time. The system becomes effectively unusable and the degree of distraction when it occurs while on the road has only been increasing. This is a widely known issue with the Uconnect 8.4 model screens installed in Jeep, Dodge and other FAC marque vehicles. FAC refuses to do anything about it, as it tends to happen after the vehicles are past their standard warranty. I have attempted to communicate with them, however they refuse to help in any way and essentially have told me I’m on my own, much as they have with the thousands of others who have reported this issue with their Uconnect 8.4 systems. The issue is rooted in the adhesive used to hold the digitizer to the display, which begins to melt and seep down into the mounting brackets, separating the digitizer from the screen and forming what looks like air bubbles. FAC knows this, yet refuses to accept any responsibility.
My U-Connect Navigation system on my 2018 Jeep Compass is delaminating and ghosting. Unfortunately my air conditioning was changing from air to heat on a day when the temperature outside was 95 degrees. This is definitely a safety issue. Trying to get the air conditioning back on, I took my eyes off the road to change and ran off the road.
i have a rear view camera that went out 4 times during the warranty period , there is now 50K on jeep compass 2018 and camera is out completely, i am wondering if others are having this problem and why isn't this on a recall, thanks
While driving on the highway or at a stop sign or signal light the car would stop and not start back and when driving on the highway it would stop just like that and takes a few minutes to restart causing backup traffic behind me. 12/6/2022 I took it to star Chrysler dealership on Jamaica avenue and I am still awaiting a diagnosis.my car has been doing this since before 11/14 when I first notified the dealership but nothing was done about it for over 2 weeks.
I purchased this vehicle in June 2021. Since purchasing the vehicle, I have had it in the dealership (Lia Jeep, Dodge, Ram in Colonie, NY) five times for the same problem. The vehicle hasn’t been repaired to date. The problem is that the temperature gauge will spike at random and the vehicle will stall out. It will restart after a period of time (usually minutes). If I keep the start/stop feature disengaged the problem is kept in check until the start/stop re-engages which it does on it’s own. I have had this (vehicle stalling out in traffic) to me too many times. It’s amazing that I haven’t been hit from behind. This vehicle has stalled out while I was in a round about and it has happened several time when I was exiting various places I do business with. If the dealership doesn’t get this resolved, I will be left with no other choice than to pursue New York Lemon Law.
The touchscreen laminate on the display is rapidly detaching from the screen. This causes a safety issue in distractions in the screen causing accidental calls, changed radio stations, and generally making any adjustments to the vehicle because of a faulty screen.
uconnect 8.4 inch touchscreen is delaminating. This soon leads to software buttons being activated randomly, as I have read in blogs. This screen controls phone, navigation, electronic power to things like seat movement among many other features.
Malfunction: The infotainment screen is delaminating. Safety at risk: This is a problem because most of the controls for the vehicle are based in the infotainment touch screen. Many functions will just randomly turn on or not work at all. Dealer has been contacted and is aware of this issue. The component has not been inspected but a visual inspection and you can see the delamination from the screen. There are no warning messages from the vehicle but the many functions that are associated with the touch screen will just happen without touching because the screen is pulling apart. Great for the radio to turn up to full volume while driving or the a/c or heat to just turn on. How about that backup camera that sometimes will not work now. I've checked the web and noticed this is a problem with model year 2018 and possibly other years. Not a one time incident and seems to be happening to all models with the infotainment system. If it is not happening in a car yet it will.
My vehicle frequently has a check engine light pop on. When it does the car slows to 10-15mph instantly and I am unable to use the gas at all. I have to pull over and turn the car off for a few minutes and turn it back on in order to be able to go. The check engine light never stays on for more than a day or two. It has happened multiple times since I purchased in November 2020 with the frequency increasing over the last few months. I am concerned that this is going to cause a serious accident.
The screen is out affecting an advertised safety feature with the backup camera not working. It is a known issue with the 2018 Jeep Compass yet they are not doing a recall. When I called into Jeep they continued to refer to it as a radio issue. I explained the entire screen is out and it affects the hands free feature, backup camera and as it is cold out now they have a feature where the heated steering wheel and heated seat turns on high when the vehicle starts automatically and with the screen out you have no way to turn it off. Long periods of time in the car get very uncomfortable and distracting with your seat and steering wheel very hot and unable to turn off. The screen just shows lines through it like an old TV when you did not get that station. Spoke with a few dealerships which also confirmed this is a known issue and they have had a lot of repairs. Jeep just confirmed it is still under review for a recall, hoping with more complaints it will assist with the recall going through as this is a $900 fix that was quoted to me and the vehicle has around 24,000 miles only.
Screen delimitation, this is causing the the screen to act on its own. This is distracting to the driver to constantly try to fix the false inputs. This effects Bluetooth, climate controls, and other systems in the car.
Control arm separating at welding. Other 2018 Jeep Compass Latitudes have this recall so I am unclear why mine is not part of it when I am having the exact same issue.
Since the middle of last year (2020), the radio and back up camera have been completely glitchy. It started with the Favorites function not working with Sirius XM, then progressed to the screen freezing, not responding to any screen touches or knobs on the dashboard until eventually rebooting or staying on the back up camera picture until ultimately rebooting. Now I have both of those things and in addition, the back up camera will also turn to a blue screen and stay blue until it eventually reboots. I have taken this to the dealership MULTIPLE times. They have replaced the entire radio twice. They have done what they can to get the needed software updates. There is still no solution. This is making me hate my vehicle and I would like a solution before I trade it in for something different
THIS VEHICLE HAS BEEN NOTHING BUT PROBLEMS SINCE I'VE MADE THE PURCHASE. THE VEHICLE RANDOMLY JERKS. I MAINTAIN THE VEHICLE REGULARLY IT CONSTANTLY SHOWS THAT AN OIL CHANGE IS NEEDED. NOW THE CHECK ENGINE LIGHT COMES ON AND THE VEHICLE WONT DRIVE OVER 20-30 MPH. I HAVE TO COMPLETELY TURN THE CAR OFF THEN RESTART IT FOR IT WORK. THE JERKING OF THE VEHICLE IS ENOUGH TO PUSH YOU FORWARD WITH FORCE. I'VE BEEN TO JEEP AND HAVE YET TO HAVE THE ISSUE RESOLVED. THIS IS SO UNSAFE BECAUSE IT HAPPENS IN THE MIDDLE OF DRIVING ITS TO THE POINT I'M AFRAID TO TAKE THE EXPRESSWAY IN FEAR ILL GET IN A ACCIDENT.
SO I'M JUST WRONG WITH THE TRANSMISSION
THE TRANSMISSION JERKED WHICH FELT LIKE IT WENT IN REVERSE WHILE DRIVING DOWN THE ROAD
THE CAR STOPPED (COMPLETELY) SHUT OFF WHILE I WAS DRIVING ON THE HIGHWAY. THERE WAS NO WARNING, NOTHING. JUST SHUT OFF WHILE I WAS GOING 55+
I WAS DRIVING AND ALL DASH LIGHTS LITE UP AN MY JEEP SHUT OFF. ONCE JEEP RESTARTED THE BATTERY LIGHT, ENGINE LIGHT, AND START/STOP LIGHT REMAINED ON. WE REPLACED BOTH BATTERIES AND A HOOD PLUG WHICH SEEMED TO WORK. IT HAS BEEN 12 DAYS OR SO AND ALL 3 LIGHTS ARE BACK ON.
I HAVE A 2018 JEEP COMPASS WHEN I DID MY OIL CHANGE ON 1/4/2020 I TOLD THEM MY CAR HAD STOPPED ON ME WHILE I WAS GOING 25MPH ON THE ROAD AND SUDDENLY STOPPED. PER PERSON THAT SERVICE MY CAR IT WAS DUE TO AN OIL CHANGE, I ASKED IF THEY CAN STILL CHECK THE CAR OUT. AFTER A WEEK OF DOING AN OIL CHANGE THE CAR HAD THE SAME PROBLEM WHEN I TAKE IT TO THE DEALER THEY BLAME IT ON THE CAR NEEDING AN OIL CHANGE, KEEP IN MIND THAT MY NEXT OIL CHANGE IS DUE UNTIL 10,000 I CURRENTLY HAVE 8,238 MILES ON THE CAR. CHAMPION DEALER IN THE CITY OF DOWNEY CA AND CHRYSLER SEEM LIKE THEY DO NOT WANT TO HELP ME FIND OUT WHAT'S WRONG ON MY CAR. I WILL PROVIDE SCREENSHOTS OF AN EMAIL I HAVE WITH CHRYSLER. PLEASE ADVICE ME ON THIS PROBLEM AND WHAT DO YOU RECOMMEND FOR ME TO DO. THANK YOU.
HAVE HAD TWO ISSUES AND DEALERS CAN NOT FIND ANYTHING WRONG. A FEW MONTHS AFTER I HAD IT, I HAD TO HAVE IT TOWED TO SHOP , TO BE TOLD THERE IS NOTHING WRONG (NO CODES), NOW FREQUENTLY IT LOOSES POWER LIKE IT WANTS TO STALL OUT. I HAVE TO PULL OVER SHUT THE CAR OFF AND RESTART IT. AGAIN TAKEN TO SHOP TO BE TOLD THEY CAN NOT FIND ANYTHING WRONG (NO CODES). THIS HAS HAPPENED SEVERAL TIMES AND NOW THEY ARE TELLING ME BECAUSE OF RECENT EVENTS ITS BAD GAS. I HAVE A STICK SHIFT, SO YOU CAN FEEL THE POWER LOSS IN FIRST AND SWITCHING TO SECOND. SINCE I DONT WANT TO KEEP GOING, I PULL OVER AS SOON AS I CAN AND SHUT THE ENGINE OFF. AFTER A SECOND, I RESTART AND EVERYTHING RUNS FINE. AGAIN, BECAUSE ITS NOT THROWING ANY CODES, THE DEALERSHIP/SERVICE CAN FIND ANYTHING WRONG. IT DOESNT MATTER IF ITS FULL TANK OF GAS OR ALMOST EMPTY. NOTE: IF IT STALLS AS IM DRIVING THERE IS A HUGE POTENTIAL FOR AN ACCIDENT. I NEVER THOUGHT THAT BUYING A NEW CAR, I WOULD HAVE TO DEAL WITH THESE ISSUES.
THE SYSTEM THAT AUTOMATICALLY TURNS OFF THE CAR AT STOPS WORKS INTERMITTENTLY. MOSTLY DOES NOT WORK. MY DISPLAY FOR THE RADIO AND APPS AND SO FORTH DOES NOT WORK AT TIMES AND GOES ALL BLACK. I HAD IT TAKEN IN AND THEY SAID THERE WAS A BATTERY THAT SUPPLIES POWER AND THEY REPLACED IT. IT HAS ONLY BEEN A FEW WEEKS LATER AND IT IS DOING THE SAME THING AGAIN. I TOLD THE SERVICE CENTER IT WAS NOT FIXED AND HAVE STILL NOT HEARD BACK FROM THEM. THEY SAY THIS IS A COMMON ISSUE WITH IT. WHEN THE SCREEN GOES BLACK I CANNOT MAKE ANY ADJUSTMENTS TO RADIO, MAPS, AIR FOR HEAT AND COOL AND THE BACK UP CAMERA IS UNAVAILABLE. IS THIS A COMMON ISSUE AND IF SO WHY? IS THERE A FIX FOR THIS?
AIR CONDITIONING SUDDENLY STARTS BLOWING HOT AIR. DOES NOT RESOLVE BY TURNING THE CAR OFF AND ON AGAIN. RESOLVES ON ITS OWN AFTER SEVERAL HOURS. THIS HAS HAPPENED AT LEAST 4 TIMES.
ON THE WAY HOME MY REAR VIEW CAMERA STOPPED WORKING. I COULDN'T FIX AND THE REASON IS UNKNOWN ON HOW IT STOPPED. IT ONLY SHOWS A BLACK SCREEN.
CAR STALLS. AT STOPS IT TURNS OFF. IT HAS HAPPENED FREQUENTLY ON CITY STREETS WHILE IDLE AT A STOP SIGN OR LIGHT. *TR
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Quick Summary
The 2018 Jeep Compass has 67 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.