12 complaints reported

2020 Jeep Compass UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
12
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Nov 2025

I bought my 2020 Jeep Compass from Moses Factory Outlet in Teays Valley WV 2/1/25. The whole time I have had and operated the vehicle it has had this safety issue. It shuts down unexpectedly with a "high coolant temperature warning" displayed on the dash then resets and turns back on. Sometimes I have to physically turn the vehicle back on. This happens on the interstate randomly when I am going 65 mph or sitting at a red light. I spoke to Moses about it, and they told me I would have to take it to a jeep dealership because this is something they would not be able to fix. I took it to the Walker Jeep dealership in Hurricane WV they inspected it and said they could not find anything wrong with it. This is very scary when it happens, and I have no idea how to get it fixed because the dealership I bought it from nor an actual jeep dealership can fix it. I drove it to Columbus Ohio one time, and it done it six times that's a 5hr round trip.

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2025
Mar 2025

Potential Odomete rollback Indicated

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2025
Jan 2025

Driving home at night car flashed a hi temp coolant warning and shut down..Waited a couple minutes and it started right up. I have never had any issues before this.

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2025
Dec 2024

Dashboard illuminates’Coolant Temp High’. Vehicle shuts down and usually restarts itself. Was happening only when vehicle is first started & put into reverse. Has now occurred at more frequent, but random times such as when driving at approximately 45 mph as well as when slowing & making a right turn. On one occasion starter acted stuck & vehicle had to manually be shut down & restarted. No accident has occurred, but given more traffic, it’s definitely possible. Since this only lasts a couple seconds, I’ve got no more info to have the dealer look at it. Fluid levels are as they should be & there is no obvious pattern to when it may occur.

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2024
Jun 2024

The Screen went black and the rear view camera does not come through. The rear view visibility is limited because the screen does not work. I am unable to turn on any heated seats/ steering wheel, change temperatures, change radio stations or anything that relates to using the screen. There was no warning messages. It started by slowly losing color and one side of the screen until it went completely black. I replaced both batteries with no repair to the screen/ back up camera.

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2024
Feb 2024

Uconnect display screen is glitching. Unable to see when reversing. Parkview rear back up camera is unable to display.

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2024
Feb 2024

While the vehicle is in motion and driving it will stop suddenly and report message coolant temp high. You need to put the vehicle in park and then restart the engine. There is nothing that triggers in the sense of speed as it has happened while driving and while stopped at light. The vehicle has been brought to the dealership and they don’t know what the issue is.

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2024
Nov 2023

When driving my vehicle coolant temp will go up and a message appears on the dash “coolant temp high”. If I am going fast enough my vehicle will slightly stall go a second and then the coolant temp will return to normal and I can continue driving, however if I am going slow when this occurs, my vehicle completely stalls and when I press on the accelerator it acts as if I have no gas. I have to put my car in park, turn it off, and then turn it back on for it to drive normal again. This has happened numerous times since I have bought my vehicle brand new off the lot in 2020. I am concerned as it could cause an accident while driving for myself and others on the road. I have taken it to a handful of different dealerships and have had a couple of things replaced on it, based on guestimations as when they test my vehicle, nothing comes up as wrong or out of the ordinary on it.

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2020
Nov 2023

The UConnect screen is not functioning correctly. It started as discoloration on the left 1/3 of the screen, impacting all screens including backup camera. Now 2/3 of the screen is impacted, sometimes going entirely black, sometimes moving lines, sometimes just distorted. The backup camera impact is a safety concern. The navigation is not viewable when in this state. Many of the car’s controls are not accessible when the screen goes out completely. A simple google search of uconnect screen issues yields many results for the Jeep, Ram, Dodge vehicles - this appears to be malfunction on the manufacturer’s end. The consumer should not be held accountable for replacing this part in order to drive safely. This is an ongoing issue.

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2023
Aug 2023

I was at a stop light and car just went dead. Before going dead a warning of “High Coolant Temperature” popped up and engine light came on and it went dead. Car would not start again and was towed to dealership. I’ve seen that their are lawsuits out there on this and no fix so I am not confident in dealership finding issue

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2023
Aug 2023

Prior to this incident below I started my vehicle up and it started up fine. Suddenly I couldn’t move my vehicle out of the parking spot. I tried to turn the vehicle off and it wouldn’t turn off at all. So I was just sitting trying to figure out what to do. I suddenly click the stop start button without pressing the breaks and it turned my vehicle off. The next day I took my vehicle to a Jeep dealership service and they turned me away because the symbol that pop up on the dashboard during the incident was a capital letter “A” with an arrow encompassing it and an exclamation mark to the right disappeared off the dashboard at the time because i restarted my Jeep. Now today as in May 7, 2023, I was leaving the mall to go home. I was stopped at a red light waiting for it to turn green. The type of road had three lanes and I was in the middle lane. When the light finally turned green I went to press on the gas and notice the car wouldn’t move at all almost like the vehicle suddenly shut down. It showed that the vehicle was still on but it wouldn’t move. The symbol that pop up on the dashboard was a capital letter “A” with an arrow encompassing it and an exclamation mark to the right saying stop start sensor. The stop start button when not turn off the vehicle to restart it. I started freaking out because cars was on all side of me. I was scared that I was going to get hit from behind by another vehicle. I continued to try to press the button eventually my Jeep started up again and I got out of the way of the traffic. The main problem is that there is something wrong with the stop start system.

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2023
Mar 2023

Auto start/stop kicked it at a stop sign and I could not restart the vehicle.

Type: Vehicle, Vehicle: 2020 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2023

Trend Over Time

Complaints by year

Quick Summary

The 2020 Jeep Compass has 12 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.