2015 Jeep Grand Cherokee UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
FORWARD COLLISION WARNING (FCW) WITH MITIGATION. 2015 JEEP GRAND CHEROKEE IS EQUIPPED FCW SYSTEM. IN SERVICE DATE OF 10/21/15 WITH CURRENT MILAGE JUST OF 5,000. SINCE DELIVERY THE FCW SYSTEM HAS NEVER FLASHED A BRAKE WARNING OR ATTEMPTED TO TO STOP VEHICLE IN WHAT WOULD BE CONSIDERED A PANIC STOP SITUATION. HAVE ADJUSTED TO FAR OR NEAR AND SYSTEM DOES NOTHING. TOOK VEHICLE TO JEEP DEALER ON 1/11/16 FOR DIAGNOSIS AND REPAIR. DEALER RAN COMPUTER DIAGNOSTICS . DEALER DIAGNOSED NO PROBLEM AND TOLD ME TO CALL JEEP BECAUSE THEY COULD NOT HELP ME. I OPENED A CASE WITH JEEP AS TOLD. JEEP HAS TAKEN THE STANCE SINCE THE DEALER FOUND NO COMPUTER ISSUES THEY ARE CORRECT AND THEREFORE THE SYSTEM MUST BE OPERATING PROPERLY. AT WITS END AT THIS POINT. IN TALKING TO OTHER JEEP OWNERS AND LOOKING AT JEEPS OWN PROMOTIONAL VIDEOS THIS SYSTEM SHOULD BE GIVING CONSTANT WARNINGS. NOT ONE WARNING IN 5000 MILES. I AM CONCERNED THAT THE SYSTEM DESIGNED TO HELP MITIGATE DAMAGE AND INJURY WILL NOT WORK IN THE EVENT OF AN ACCIDENT. THE SYSTEM IS DESIGNED TO NOT TO STOP ACCIDENTS OR TO ALLOW DRIVER TO BE CARELESS, IT IS SUPPOSED TO BACK UP THE DRIVER. I FEEL THAT I AM AT RISK FOR PERSONAL INJURY IF SYSTEM FAILS.
SWITCHES OUT OF GEAR, CAR WILL BE IN PARK AND SWITCH OUT AND MOVE ON ITS OWN. THIS IS THE SECOND TIME THIS HAS HAPPENED, IT ALSO HAPPENED AT THE DEALER WHEN I PURCHASED THE CAR AND HIT ANOTHER CAR. THE DEALER SAID SOMEONE TRY TO STEAL IT, BUT NOW IT HAS HAPPENED AGAIN.
I'VE WAITED 9 MONTHS FOR THE SO CALLED FIX FOR THE GEAR SHIFT LEVER THAT HAS CAUSED MULTIPLE PROBLEMS AND NEAR MISS CATASTROPHES AND I BROUGHT IT TO THE DEALER WHO INSTALLED THE SOFTWARE "FIX" AND NOW THE CAR WON'T START- DASHBOARD SAYS" IT DOES NOT RECOGNIZE THE KEY FOB AND IT WILL NOT START IN GEAR" HEADLIGHTS ALSO START BLINKING WHEN TRYING TO START AND DOOR LOCKS DON'T WORK. I WANT ANOTHER CAR.
SUNROOF SHATTERED WHILE DRIVING DOWN HIGHWAY ON 2015 JEEP GRAND CHEROKEE. SOUND OF LARGE CRACK THEN IT SHATTERED. TOOK IT TO CERTIFIED JEEP SERVICE PROVIDER (ANCIRA JEEP, SAN ANTONIO, TX) AND PAUL, THE SERVICE MANAGER, SAID HE HAD NEVER SEEN ANYTHING LIKE THIS AND SOMETHING MUST HAVE HIT IT. THERE'S NO WAY IT WOULD HAVE JUST EXPLODED. NOTHING HIT IT - IT SHATTERED DUE TO EXCESSIVE HEAT. I HAVE CALLED JEEP, WHO SAYS THEY MUST STAND BEHIND THE RECOMMENDATION OF THE DEALER AND IT IS NOT A SAFETY ISSUE OR FAULTY PRODUCT ISSUE. IT IS MY RESPONSIBILITY TO FIX.
I WAS BACKING OUT THE GARAGE AND RAN OVER SOMETHING. I PUT THE CAR IN PARK GOT OUT TO CHECK TO SEE WHAT IT WAS, THE CAR STARTED ROLLING AND HIT THE BACK OF GARAGE.
THE 2015 JEEP GRAND CHEROKEE LIMITED COMES WITH PUSH BUTTON STARTING. WITH THE CAR LEFT RUNNING AND THE FOB KEY TAKEN AWAY FROM THE VEHICLE, THE CAR CONTINUES TO RUN FOR HOURS. IF IT IS NOT LOCKED, ANYONE CAN SIMPLY GET IN AND DRIVE IT AWAY TO UNLIMITED DISTANCES. IF SOMEONE PARKS THE CAR IN A GARAGE AND FORGETS TO TURN IT OFF, IT WILL RUN FOR HOURS, FILL THE GARAGE/HOUSE WITH CARBON MONOXIDE AND HAS ALREADY BEEN IDENTIFIED AS THE CAUSE OF 13 DEATHS IN THE US. THE PUSH BUTTON STARTING WAS A BAD IDEA. THE SIMPLE KEY, USED FOR DECADES, ALLOWED THE CAR TO BE STARTED, AND WHEN THE KEY WAS SHUT OFF AND REMOVED, THE CAR WAS SHUT DOWN. SIMPLE! IN MY OPINION THE PUSH BUTTON STARTING WAS A BAD IDEA AND NEEDS TO BE REVISED. IF THE FOB KEY LEAVES THE CAR, AND THE CAR IS STILL RUNNING, THE CAR ALARM SHOULD GO OFF, WARNING THE DRIVER THAT THE CAR NEEDS TO BE SHUT DOWN FIRST.
AS THE OWNER OF A 2015 JEEP GRAND CHEROKEE I FIND THAT THE ELECTRONIC SHIFTER IS A PROBLEM AREA. IT IS DIFFICULT TO TELL WHERE THE SELECTOR IS WITHOUT LOOKING AT THE INDICATOR. YOU THINK IT IS IN DRIVE AND ITS IN NEUTRAL,AND YOU WOULD BE UNABLE TO MAKE A MOVE QUICKLY IN AN ACCIDENT SITUATION (LIKE THE WOMAN IN THE MERCEDES ML HIT BY A TRAIN IN NY). WORSE YOU THINK IT IS IN PARK AND YOU WANT TO GET OUT WITH THE ENGINE STILL RUNNING, SAY TO GET THE MAIL OUT OF MY MAIL BOX, ONLY TO FIND OUT IT IS REVERSE AND STARTS TO MOVE AS YOU GO TO GET OUT. THIS HAS HAPPENED TO ME ON SEVERAL OCCASIONS. THE 2016 IS SUPPOSED TO FIX THIS, PERHAPS GOING BACK TO THE MECHANICAL SYSTEM WHICH IS DEFINITIVE. THAT FIX OUGHT TO BE RETROFITTED TO THE 2014 AND 2015 MODELS. OTHER THAN THIS ISSUE THE 2015 DIESEL GC IS ONE FANTASTIC VEHICLE.
SHIFTED THE AUTOMATIC TRANSMISSION INTO PARK, STARTED TO GET OUT OF THE VEHICLE AND IT ROLLED FORWARD. DESIGN FLAW WITH THE ELECTRONIC SHIFTER. NOT EASY TO TELL IF IT ACTUALLY IN PARK.
THIS IS A BRAND NEW CAR. HAVE BEEN ONLY TWO WEEKS WITH ME. BACK DOOR DOES NOT OPEN MOST OF THE TIME. I BRING THE CAR TO THE DEALER AND THEY TOLD ME IS SOMETHING WITH THE PROGRAM, AND THEY FIXED IT, BUT BEFORE GETTING THE CAR OUTSIDE FROM THE DEALER IT DOES THE SAME FAILURE 3 MORE TIMES. IS THE SECOND CAR IN LESS THAN A MONTH, SINCE THE FIRST ONE I BUYED PRESENT FAILURES TOO. THE FIRST ONE WAS THE SAME MODEL AND STAR TO PRESENTS PROBLEMS TURNING ON. DEALER CHANGE IT SAYING THERE ARE SOME DAMAGES AND AFTER TWO WEEKS OF HAVING THIS NEW ONE, THE PROBLEM WITH THE BACK DOOR BEGAN. IT MAY OPEN ONE DAY AND THE OTHER NOT OR DURING THE DAY. DOES NOT OPEN TRAYING THE BEEPER, THE BOTTOM INSIDE THE CAR OR MANUALLY.
NO ONE AT NHTSA CARES, I HAVE TIED INSTANT MESSAGE AND PHONE... THE RECALL 15V-461 HAS AN INCORRECT WEB ADDRESS, AND EVEN IF YOU DO GET TO THE SOFTWARE DOWNLOAD, IT IS NOT SOMETING THAT THE AVERAGE CONSUMER CAN LOAD. THE UCONNECT WEBSITE REQUIRES YOU TO TURN OFF YOUR SECURITY SOFTWARE ON YOUR COMPUTER TO DOWN LOAD, AND THEN THE STEPS FOR UPLADING TO THE VHEICAL ARE INSANE.
DRIVING AT 38 MPH ON LOCAL STREET WITH FOUR PEOPLE IN CAR ON A SUNNY DAY WHEN THE BACK WINDOW JUST EXPLODED. THE BACK HAD NOT BEEN OPENED IN A WEEK. THE CAR IS LESS THAN THREE MONTHS OLD WITH 1570 MILES ON IT.
DRIVING DOWN THE HIGHWAY NO OBSTACLES OR ANYTHING AROUND US AND THE SUNROOF EXPLODED. IT SOUNDED LIKE A GUNSHOT. PIECES OF GLASS STARTED FALLING DOWN ON MY WIFE AND I. WE DROVE IT STRAIGHT TO THE DEALER. LUCKY THE VEHICLE HAD A SUNSCREEN BECAUSE LARGE PIECES STARTED FALLING ON THE WAY. THE SERVICE MANAGER IS CHECKING TO SEE IF IT IS UNDER WARRANTY!
I PARKED MY CAR IN MY DRIVEWAY, LEFT THE CAR RUNNING. DID NOT ENGAGE THE PARKING BRAKE. I WALKED OUT OF THE CAR, INTO MY HOUSE TO PICK UP SOMETHING AND THEN RETURNED TO THE DRIVEWAY. MY CAR WAS NO LONGER IN THE DRIVEWAY, BUT WAS NOW ACROSS THE STREET AND IN MY NEIGHBORS YARD. IT APPARENTLY ROLLED BACKWARDS WHILE IN PARK. I AM VERY CONCERNED THAT THIS MAY HAPPEN AGAIN AND CAUSE INJURY TO SOMEONE. PLEASE LET ME KNOW HOW YOU WANT ME TO PROCEED. I OBVIOUSLY NEED A CAR FOR WORK AND TO CARPOOL, BUT AM NOT SURE IF I SHOULD CONTINUE TO DRIVE IT.
Trend Over Time
Complaints by year
Other Issues
Common problems reported
Quick Summary
The 2015 Jeep Grand Cherokee has 113 UNKNOWN OR OTHER complaints on file. 8 crashes have been reported. Review the timeline above for detailed owner experiences.