2017 Jeep Grand Cherokee Seats

Active head restraint deployed unexpectedly while driving at very slow speed. In addition to the immediate shock, it hit the back of my head and neck very hard. Still experiencing neck pain.

Driver's side head restraint exploded as I was pulling out of my driveway with no advance warning. Thankfully I was facing forward when it deployed, or it would have slammed into the back of my head. I found my extended warranty notice from FCA regarding this issue. Contacted my dealership and scheduled an appointment for repair/replacement on 11/1.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the front passenger's seat headrest deployed. The contact's minor child was seated in the rear seat was struck by fragments. The contact stated that the fragments landed in the minor child's lap. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 166,455.

When using the heated seat feature, there was a faint electrical smell. It got worse after about 5 minutes. I shut the heated seats off and the smell started to disappear. I read some jeep forums and this seems a common issue in the jeeps with suede & leather seats for there to other be an electrical short, or “hot spot” on a certain part.

Headrest failure, it deployed on its own and the base that holds it broke

Automatic head rest randomly activated and head rest “exploded”. It only happened with the driver headrest

I was sitting in my car and my active rest deployed for no reason

WHILE I WAS DRIVING 25MPH ON HWY95 TURNING RIGHT EXITING THE HWY THE FRONT PASSENGER HEAD REST POOPED OPEN STRIKING MY 16 TEEN YEAR OLD DAUGHTER IN THE HEAD WITH FRIGHTENING FORCE WHICH HAS CAUSED HEADACHES SINCE THE INCIDENT.*DT CONSUMER STATED CASE NUMBER FROM FDA IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

WHILE DRIVING THE JEEP ON THE CITY STREET, I SMELLED SOMETHING BURNING. I FELT THE DRIVERS SEAT WARMER GET REALLY HOT, FELT IT WITH MY HAND AND GOT SHOCKED. I RIGHT AWAY TURNED OFF THE SEAT WARMER. ONCE I GOT HOME, I NOTICED THERE WAS A HOLE IN THE SEAT AND PART OF MY SWEATER GOT BURNED.

PASSENGER SIDE FRONT SEAT HAD THE ACTIVE HEAD REST PLASTIC BREAK AROUND THE RETAINING PIN. NOW THE HEADREST IS DEPLOYED FORWARD AND THE LATCH IS STILL IN CLOSED POSITION WITH THE METAL PIN STILL IN PLACE. JUST POPPED FORWARD ON IT'S OWN. CAR WAS PARKED AND NOT MOVING.

POWER SEAT WAS ADJUSTED ALL WAY BACKWARDS AND STOPPED WORKING. CAN NOT ADJUST SEAT TO DRIVE IT CORRECTLY.THE VEHICLE WAS SITTING STILL IN A PARKING LOT.

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, IT WAS DISCOVERED THAT FRONT PASSENGER'S SIDE HEAD REST HAD DEPLOYED. THERE WAS NO ONE PRESENT INSIDE THE VEHICLE NOR WAS THE VEHICLE TURNED ON. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NEITHER THE MANUFACTURER NOR THE LOCAL DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. THE VIN WAS NOT AVAILABLE.

HEADREST-ACTIVE HEAD RESTRAINTS - MOPAR (6LR08PS4AA) THE FRONT PASSENGER SEAT HEADREST 'EXPLODED' DUE TO WHAT APPEARS TO BE FAULTY MATERIAL. I GOT THE PART NUMBER FROM THE DEALER USING THE VIN NUMBER. A PLASTIC COMPONENT SIMPLY BROKE FOR NO APPARENT REASON. THIS SPECIFIC FAILURE APPEARS TO BE THE PLASTIC THAT HOLDS A PIN IN PLACE. DEALER INDICATES THIS IS NOT COVERED BY WARRANTY. I BELIEVE IT SHOULD BE BECAUSE IT IS A SAFETY COMPONENT. A FAILURE WHILE DRIVING COULD EASILY CAUSE AN ACCIDENT. SOMEONE COULD BE SERIOUSLY INJURED EITHER BY THE IMPACT OR IN AN ACCIDENT. WHEN THIS FAILED IT FORCED THE HEADREST TO MOVE FORWARD SEVERAL INCHES. OURS SELF DESTRUCTED WHILE IT WAS PARKED, THANK GOODNESS. NO ONE WAS IN THE CAR. HOWEVER IF WE HAD BEEN TRAVELING AT 70 MPH ON A BUSY FREEWAY, THIS COULD BE A DISASTER, ESPECIALLY IF IT WAS THE DRIVERS SIDE.