2017 Jeep Grand Cherokee UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
THIS MODEL VEHICLE AND SEVERAL OTHERS THAT I HAVE EXPERIENCED, HAVE A CENTER CONSOLE CUPHOLDER THAT IS TRIMMED IN CHROME. THE CHROME IS PEELING ON BOTH CUPHOLDERS AT THE EDGES AND EXTREMELY SHARP AND HAVE PERSONALLY BEEN CUT AND CAUSING LACERATIONS AND BLEEDING.
Dash damage causing visibility issues. The dash in this vehicle and many other Jeeps with a leather dash, the leather has separated from the dash body and is causing visibility issues when driving. My vehicle is stored in garage or with a sunshade on at all times, but the leather dash has still separated, this issue has been recalled in other years and needs to be address in 2017 Jeeps as well. Repairs of this issue are unaffordable due to the labor that is required to repair. GM should address this problem with GM vehicle owners.
Sun Roof shattered
Pass. side active head restraint deployed unexpectedly. Dealer replaced part under “warranty extension x88”. When I contacted Jeep manufacturer: 1-800-334-9200, I was told the manufacturer will NOT replace the driver side head restraint until it self deployed! An accident waiting to happen! My wife and I travel a lot, pulling a travel trailer, so I now have a fear that this active head restraint will also self-deploy. SHAME on the manufacturer. I won’t be considered an “acceptable risk”. Please help me convince the manufacturer to stand by their warranty. Thank you.
Passenger side active headrest activated for no apparent reason. There was no warning for this. When I contacted Jeep dealer I was told that they were “aware” of this, but it wasn’t a recall item.
LEAK IN VALVE COVER GASKET, oil cooler leak
On the Jeep Grand Cherokee Summit there is a known defect on the leather dash that comes delaminated from the dash itself. The leather starts to lift, wrinkle, bubble, becomes loose and comes separated from the dash. This impares vision and in an accident could become a safety hazard as you now have a very large piece of leather which comes flying at the driver and passenger.
My headrest opened without me being involved in an accident.
-Moon Roof glass exploded with no known cause while i was driving on the highway there were no cars in front of me, its available for inspection while waiting on the repairs. -explosion was loud and pieces of glass were trapped in the moon roof cloth, Luckily. (IF it was a hotter day out and the moon roof was opened all that glass would've exploded and could've injured the driver or even lead to the driver to cause an accident. -not that i have heard of while getting this repaired. -not yet, i'm working on getting a claim done. -no warning that the moonroof glass was going to explode
Hello! its been 2 years since i bought my 2017 grand cherokee laredo, and I am reporting HUDSON CYRSLER RAM IN JERSEY CITY for selling car with mileage discrepancies, I bought and paid for the mileage that i did not use, in the mile showing in contract that i paid is 36,400 miles , the mileages of the car they give it to me is 41,900miles. The miles showing the stickers /pricelist when they selling is different mileages, and when i sign i noticed that this not match to the contract snd the car that they gave me, the car that i paid is with 36,400miles not for 40kmeage, this is odo meter fraud miles decrepamcy
Driving to work down the highway and the sun (moon) roof exploded.
I was driving this vehicle on a sunny 38 degree day on the highway when my front sunroof exploded. The glass was broken upwards, no rock or debris hit the glass. It spontaneously shattered.
Passenger side headrest deployed while traveling at 30 miles per hour down the road. No collison or incidents occurred at the time the headrest deployed.
Battery vent tube disconnected from the battery causing toxic gas to leak into the passenger compartment. Driver had been experiencing worsening feeling of suffocation for several months prior to discovery of the issue, which was found when replacing the original battery. Vent tube was reconnected and symptoms resolved completely within 72 hours. Approximately 6 weeks later, driver began experiencing the same symptoms, checked the battery vent tube and found that it was once again disconnected. Retaining feature does not appear sufficiently to retain the vent tube throughout vehicle life. Vehicle has less than 40,000 miles.
SUNROOF EXPLODED WHILE DRIVING ON HIGHWAY BYPASS AT 55 MPH. NO OTHER TRAFFIC ON THE ROAD. CLEAR DAY. NO BIRDS IN AREA. SMOOTH ROAD SURFACE.
I OWNED A 2017 JEEP FOR ONLY 45 DAYS BEFORE THE THROTTLE STUCK WIDE OPEN AND IT WAS TOTALED! I AM VERY FORTUNATE THAT NOBODY ELSE WAS INJURED BECAUSE MY JEEP SPED ACROSS THE CHURCH PARKING LOT, RAN OVER 3 TELEPHONE POLE (LYING ON THE GROUND AT THE EDGE OF THE PARKING LOT) AND CRASHED INTO THE FENCING OF MY CHURCH'S SOFTBALL FIELD. I PUSHED THE IGNITION BUTTON AND THE ENGINE WOULD NOT TURN OFF. I PUSHED THE BREAKS AND IT WOULD NOT STOP! EVENTUALLY THE JEEP WAS STOPPED BY THE FENCE WHILE ALL 4 WHEELS CONTINUED SPINNING OUT OF CONTROL. I DO NOT UNDERSTAND HOW IT FINALLY SHUT OFF AS EVERYTHING I TRIED HAD NO EFFECT! I WILL NEVER TRUST A JEEP AGAIN IN MY LIFE!!!! THIS WAS VERY SCARY AND UNACCEPTABLE!!!!*DT
PLACED CAR IN PARK, LEFT RUNNING, GOT OUT OF VEHICLE AND THE JEEP STARTED MOVING. PARK DID NOT FULLY ENGAGE CAUSING TO GO FORWARD HITTING A TREE. TRYING TO FIND OUT IF OTHER JEEP GRAND CHEROKEE HAD NOT ENGAGED FULLY IN PARK WHEN LEFT RUNNING
PURCHASED A 2017 GRAND CHEROKEE LIMITED 5 MONTHS AGO. IT HAS 17,000 MILES ON IT, WENT TO BACK OUT OF MY DRIVE- SCREEN FLASHED SERVICE SHIFTER. SHIFTER LOCKED UP AND COULD NOT PUT BACK IN PARK. I WAS ABLE TO SHIFT AFTER SEVERAL MINUTES OF IT BEING LOCKED,
WHEN TAKING OFF AND SOMETIMES WHILE DRIVING, THE RPM'S REB WAY UP, ENGINE SLOWS DOWN, EATS GAS LIKE CRAZY. HAVE TO STOP, TURN ENGINE OFF, AND START AGAIN. IN HEAVY TRAFFIC ON EXPRESS WAY, VERY DIFFICULT TO STOP AND START AGAIN. REPAIRMAN CANNOT FIND PROBLEM. HAPPENS AT DIFFERENT TIMES AND TO OFTEN FOR ME. NOV 10TH WAS THE LAST TIME.
SERVICE SHIFTER COMES ON NOW AND MY FRIENDS CAR DID THIS WHILE DRIVING LOCKED UP HER WHEELS LOST CONTROL AND WAS LUCKY NOT TO GET INTO A DEADLY WRECK 2017 JEEP06 GRAND CHEROKEE
MY AC EVAPORATOR CORE FAILED IN MY JEEP GRAND CHEROKEE WHICH IS ONLY THREE YEARS OLD. THE CORE IS UNDER THE DASH BOARD AND USES THE R-1234YF FREON WHICH IS A DANGEROUS GAS THAT LEAK OUT IN MY CABIN OF MY SUV. THE EVAPORATOR CORE SHOULD BE REDESIGNED NOT TO FAIL AND LEAK THE DANGEROUS GAS IN MY VEHICLE. THE R-1234YF FREON GAS IS EXPENSIVE AND THE EVAPORATOR CORE IS DESIGNED TO FAIL.. MOST CARS EVAPORATOR CORE WILL LAST ON CARS WAY OVER 6 YEARS OR MORE. THIS IS GAS LEAKING IS A SAFETY HAZARD TO THE DRIVER AND THE EVAPORATOR CORE SHOULD BE RECALLED DO TO ITS DEFECTIVENESS. I'M WAITING FOR THE DEALERSHIP TO ORDER AND REPLACE THE EVAPORATOR CORE AND RELOAD THE FREON AT $1900.00 COST. THIS SHOULD BE ON THE RECALL LIST MAY PEOPLE CAN BE EFFECTED ON THIS PLUS THIS FREON CAN EXPLODE IF THE CAR IS IN A ACCIDENT.
WHILE DRIVING MY 2017 JEEP, I RECEIVED A WARNING ON THE DASH WITH A DING THAT SAID SERVICE SHIFTER. MY VEHICLE HAD APPROXIMATELY 31,000 MILES. IT WOULD NOT SHIFT OUT OF DRIVE AND INTO PARK. I WAS ABLE TO DRIVE IT BUT IT WAS CONSTANTLY DINGING WITH THE SERVICE SHIFTER ERRED.WHEN I STOPPED I COULD NOT MOVE THE SHIFTER. I HAD TO STOP KILL THE ENGINE AND WAIT SEVERAL MINUTES BEFORE THE ERROR CLEARED AND I WAS ABLE TO SHIFT THE VEHICLE. I TOOK IT TO OUR JEEP DEALER TO BE REPAIRED. HE REPLACED THE SHIFTER HARNESS. I HAVE READ MANY JEEP OWNERS HAVE HAD THIS PROBLEM AND HAVE HAD THE SHIFTER REPLACED ONLY TO HAVE IT OCCUR AGAIN. IT COST OVER $500 TO REPLACE.
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT UPON HIS WIFE EXITING THE VEHICLE TO GRAB AN ITEM OUT OF THE HOUSE, THE VEHICLE HAD INDEPENDENTLY ACCELERATED FORWARD AND BARRELED INTO HIS GARAGE DOOR. THE CONTACT STATED THAT HIS WIFE WAS UNCERTAIN IF THE VEHICLE HAD BEEN PLACED IN DRIVE OR PARK UPON EXITING THE VEHICLE. THE CONTACT STATED THAT HIS WIFE HAD DISENGAGED THE KEY FOB UPON EXITING THE VEHICLE AND THAT ALL FOUR DOORS WERE SHUT. THE DEALER BRANDYWINE CHRYSLER JEEP DODGE RAM (3807 KIRKWOOD HWY, WILMINGTON, DE 19808) WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT WHETHER OR NOT THE VEHICLE WAS PLACED IN PARK OR DRIVE, THE VEHICLE SHOULD HAVE RESET ITSELF INTO THE PARK POSITION ONCE THE KEY FOB WAS REMOVED AND ALL FOUR DOORS WHERE SHUT. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE HAD BEEN PLACED UNDER NHTSA RECALL NUMBER18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AND HAD YET TO BE REPAIRED; THE CONTACT NEVER RECEIVED A NOTIFICATION REGARDING THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB
YOUR WEB SITE DOES NOT RECOGNIZE THIS VIN NUMBER. I CONTACTED CHRYSLER WHO DID RECOGNIZED THIS VIN AND COULD NOT SAY WHY YOUR WEB SITE DID NOT. PLEASE ADVISE.
CAR STOPS AND STALLS DURING, IT CAN HAPPEN AT AN INTERSECTION WHEN DRIVING. CAR ASKS YOU TO PUT INTO PARK WHILE DRIVING-- THE SHIFTER LOCKS AND THEN IT SAYS PUT IN DRIVE AND DOESN'T RESPOND SO YOU SIT THERE FOR A MINUTE THEN YOUR ABLE TO TURN THE CAR OFF.!! HUGE SAFTEY CONCERN! I DO NOT FEEL SAFE IN MY CAR SCARED TO DEATH TO DRIVE THIS.
Trend Over Time
Complaints by year
Other Issues
Common problems reported
Quick Summary
The 2017 Jeep Grand Cherokee has 35 UNKNOWN OR OTHER complaints on file. 5 crashes have been reported. Review the timeline above for detailed owner experiences.