35 complaints reported

2017 Jeep Grand Cherokee UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
35
Crashes
5
Fires
0
Injuries
3

Complaint Timeline

Chronological view of owner reports

Aug 2019

THIS VEHICLE DEVELOPS "DEATH WOBBLE" WHEN BEING FLAT TOWED BEHIND A MOTORHOME. I HAVE PERSONALLY EXPERIENCED THIS SITUATION AND HAVE INTENTIONALLY CAUSED THE "WOBBLE" TO CONFIRM IT'S POTENTIAL. A CORRECTIVE WIRING HARNESS IS AVAILABLE FOR THE JEEP CHEROKEE. HOWEVER, NO CORRECTIVE SYSTEM IS AVAILABLE FOR THE JEEP "GRAND" CHEROKEE. IT SHOULD BE NOTED THAT THE CHEROKEE AND "GRAND" CHEROKEE HAVE THE SAME ELECTROHYDRAULIC POWER STEERING SYSTEM. EVERY JEEP DEALERSHIP I HAVE CONTACTED CLAIMS DENIAL OF THE PROBLEM WITH THE "GRAND" CHEROKEE WHILE ADMITTING THAT THERE IS A PROBLEM WITH THE SAME YEAR AND MODEL JEEP CHEROKEE. THE POTENTIAL OF DEVELOPING A "DEATH WOBBLE" WHILE TRAVELING AT A HIGH RATE OF SPEED AND HITTING A POTHOLE, CONSTRUCTION SITE OR RR TRACKS IS REAL. HOWEVER, I HAVE HAD NO LUCK WITH SECURING ANY CORRECTIVE ACTION BY ANY JEEP DEALERSHIP IN UTAH.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Aug 2019

MY SUNROOF EXPLODED WHILE DRIVING ON HIGHWAY. THERE WAS NO DEBRIS ON THE ROAD AND I AM SURE I WAS NOT HIT BY ANYTHING. SOUNDED LIKE A TIRE BLEW AND BEFORE I KNEW IT GLASS WAS FALLING ALL OVER ME AND MY CAR.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2019
Jun 2019 Crash Injury

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE ATTEMPTING TO PARK, THE VEHICLE UNINTENDEDLY ACCELERATED AS THE ENGINE RPMS INCREASED. THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO ENGAGE. AS A RESULT, THE VEHICLE CRASHED INTO MULTIPLE TREES AND BUSHES. THE VEHICLE EVENTUALLY CAME TO A STOP. THE CONTACT STATED MULTIPLE UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED MINOR INJURIES AND WAS TAKEN BY AMBULANCE TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2019
Jun 2019 Crash

ROLL-AWAY RECALL JUST AS IN CALIFORNIA IN 2016 VEHICLE WAS IN PARK AND TURNED OFF, I GET OUT TO GET AROUND TO THE OTHER SIDE OF THE CAR TO GET MY SON OUT OF THE CAR SEAT. THE CAR JUST STARTS ROLLING AWAY. THE VEHICLE STOPPED AFTER HITTING THE EXTERIOR OF MY HOME CAUSING DAMAGE. ONCE I GOT IN THE CAR, THE VEHICLE WAS ON ( EVEN THOUGH I TURNED IT OFF).

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2019
Jun 2019

WHILE DRIVING SOUTHBOUND ON I-75 NEAR THE JOSLYN ROAD EXIT, MY SUNROOF GLASS EXPLODED FOR NO APPARENT REASON. THERE IS NO OVERPASS AND THERE WERE NO VEHICLES IN FRONT OF ME. LUCKILY MY SUNROOF SHADE WAS CLOSED SO THE BROKEN GLASS ALL FLEW OUTSIDE BUT THE EXPLOSION WAS EXTREMELY LOUD AND COULD HAVE CAUSED INJURY TO MYSELF OR OTHER DRIVERS.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2019
May 2019

SERVICE SHIFTER COMES ON WHEN I START THE ENGINE. TOOK TO THE DEALERSHIP AND THEY HAVE TRIED REPLACING THE MODULE TWICE WITH NO LUCK. THE DEALERSHIP TOLD ME THAT I NEED THE FLOOR SHIFTER REPLACED. WELL I DID THAT AND IT STILL DOESN'T WORK. THE SERVICE SHIFTER ERROR STILL COMES ON. I HAVE NOT HAD ANY ISSUES DRIVING IT, YET. FORUMS ARE FULL OF JEEP OWNERS WITH THIS SAME ISSUE. SOME HAS BEEN WHILE THEY ARE DRIVING DOWN THE HIGHWAY AND THE CAR WILL JUST DIE.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2019
May 2019

2017 JEEP GRAND CHEROKEE LIMITED 4X4 SAYS "SERVICE TRANSMISSION". THIS IS A NEW VEHICLE AND ALREADY IS HAVING ISSUES WITH TRANSMISSION!! THIS APPEARED WHILE DRIVING

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2019
Nov 2018

RATTLE NOISE HEARD ON COLD START LASTING 2-3 SECONDS. NOISE NOTED AFTER INITIAL OIL CHANGE. THE NOISE WAS HEARD 5/2017. TAKEN TO DEALERAHIP SEVERAL TIMES IN 2017 AND 2018 AND THEY STATED IT WAS THE STARTER. LEFT VEHICLE OVER NIGHT SO DEALERSHIP COULD HEAR NOISE AND THEY DID HEAR RATTLE. THEY SAID IT WAS THE STARTER AND REPLACED STARTER. THIS DEALER EVEN SUGGESTED THAT THE NOISE WAS COMING FROM THE LIFTERS. NO SUGGESTION AS TO HOW THAT COULD BE CORRECTED. OTHER THAN THAT NO RESOLUTION. NOISE CONTINUES DEALERSHIP SAID OTHER VECHICLES LIKE MY VEHICLE MAKES THE SAME NOISE. MY VEHICLE WAS MADE A STAR CASE BY CHRYSLER NO RESOLUTION. STATED ISSUE ON JEEP FORUM A JEEP CARES SPECIALIST NOTED COMPLAINT AND SUGGESTED I GO TO ANOTHER DEALERSHIP. TOOK VEHICLE TO ANOTHER JEEP DEALERSHIP ONLY TO HEAR THAT IT WAS THE STARTER AND OTHER VEHICLES LIKE MY VEHICLE DOES THE SAME THING. NO RESOLUTION. THE VEHICLE IS ALWAYS PARKED, WEATHER CAN BE HOT OR COLD AND VEHICLE IS PARKED 6 MORE HOURS. NOISE CONTINUES. I'M HEADED INTO SECOND YEAR OWNING THIS VEHICLE THAT CONTINUES WITH THIS NOISE. IF IT IS THE LIFTERS WILL THEY EVENTUALLY WEAR OUT AND CAUSE THE VEHICLE TO STOP RUNNING? IF IT IS THE STARTER WILL THAT WEAR OUT AND PREVENT RESTART? BOTH QUESTIONS A VERY SERIOUS. I HOPE THEIR COMPLAINT CAN BE INVESTIGATED AND RESOLVED. IF THERE ARE OTHERS WITH THIS ISSUE PLEASE FILE A COMPLAINT. NEED RESOLUTION.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2017
Mar 2018

WE HAVE GOODYEAR FORTERA TIRES ON A "TRAIL RATED" JEEP GRAND CHEROKEE PURCHASED NEW WITH THE VEHICLE. CURRENTLY, SLIGHTLY MORE THAT 33,000 MILES ON THE TIRES. VEHICLE PURCHASED NEW DECEMBER 2016. WE HAVE HAD 4 FLAT TIRES ON 3 TIRES. TWO OF THE INCIDENTS OCCURRED WITHIN 2 DAYS OF EACH OTHER. EACH RESULTING FROM A SMALL ROCK PENETRATING THE RUBBER. VEHICLE WAS IN MOTION. I HAVE CALLED JEEP CORPORATE AND THE DEALER. NEITHER WILL LISTEN TO OUR CONCERNS. I CALLED GOODYEAR WHO STATED THAT FOR THIS VEHICLE, LT TIRES AREN RECOMMENDED BUT WAS NOT CONCERNED THAT THE VEHICLE WAS SOLD WITH THESE TIRES AND IN LESS THAN 2 YEARS WE HAVE 4 FLAT TIRES DUE TO THE SAME ISSUE. TIRES ARE THE MOST IMPORTANT SAFETY FEATURE OF A VEHICLE. IS THERE AN ISSUE WITH THE RUBBER OF THE TIRE. GOODYEAR FORTERA TIRES HAVE HAD AT LEAST ONE OTHER RECALL IN THE RECENT PAST.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2018
Aug 2017

I HAVE EXPERIENCED NUMEROUS INSTANCES OF THE VEHICLE REMAINING IN RUN MODE AFTER I PUSH THE STOP BUTTON TO SHUT IT DOWN. THIS ONLY OCCURS WHEN THE ESS (ENGINE STOP/START) IS ENABLED. MY INITIAL BELIEF WAS THAT THE ESS WAS RESTARTING THE VEHICLE. UPON FURTHER OBSERVATION, I NOW BELIEVE THAT THE VEHICLE IS IGNORING THE STOP BUTTON INPUT. I REALIZED THAT THIS IS A SAFETY ISSUE WHEN THE VEHICLE FAILED TO SHUT DOWN AT A GAS STATION AND I REFUELED WITH THE ENGINE RUNNING. I FAILED TO REALIZE THAT THE VEHICLE HAD NOT SHUT DOWN DUE TO EXCESSIVE NOISE IN THE AREA. THE VEHICLE FAILS TO SHUT DOWN UNDER THESE CONDITIONS: 1.THE VEHICLE IS RUNNING AND THE ESS IS ENABLED. 2.I PULL INTO A PARKING POSITION AND HOLD THE BRAKE LONG ENOUGH FOR THE ESS TO BEGIN THE STOP ENGINE SEQUENCE. 3.I PUSH THE SHIFTER INTO PARK AS THE ESS IS IN THE STOP ENGINE SEQUENCE. 4.I IMMEDIATELY DEPRESS AND HOLD THE STOP BUTTON. 5.THE VEHICLE FAILS TO SHUT DOWN. THE VEHICLE WILL NOT SHUT DOWN UNTIL THE STOP BUTTON IS RELEASED AND PUSHED A SECOND. I ESTIMATE THAT THIS HAPPENS TO ME APPROXIMATELY 20% OF THE TIME I ATTEMPT TO SHUT DOWN THE VEHICLE WITH THE ESS ENABLED. THIS NEVER HAPPENS WHEN THE ESS IS DISABLED. I HAVE TAKEN MY GRAND CHEROKEE TO THE DEALER AND A STAR CASE WAS CREATED AT FCA. THIS FAILURE TO SHUT DOWN WAS DEMONSTRATED TO THE MECHANIC ON MY VEHICLE AND ON ANOTHER GRAND CHEROKEE FROM THEIR LOT. FCA ACKNOWLEDGED THAT THE FAILURE TO SHUT DOWN SITUATION DOES OCCUR AS I DESCRIBED. HOWEVER, FCA HAS NOT INDICATED THEY ARE TAKING ANY STEPS TO CORRECT THE PROBLEM. FCA SEEMS TO BE INDICATING TO ME THAT THE SOLUTION TO THE PROBLEM IS THAT I NEED TO BE MORE CAREFUL. I DO NOT FIND THIS TO BE AN ACCEPTABLE ANSWER. I BELIEVE THAT THE ESS UNDER ENGINEERED, UNDER DEVELOPED AND LACKS THE SOPHISTICATION NEEDED TO BE SAFELY USED.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2017

Trend Over Time

Complaints by year

Quick Summary

The 2017 Jeep Grand Cherokee has 35 UNKNOWN OR OTHER complaints on file. 5 crashes have been reported. Review the timeline above for detailed owner experiences.