2018 Jeep Wrangler Electrical System

The contact owns a 2018 Jeep Wrangler. The contact stated that while driving approximately 55 - 65 MPH, the instrument panel suddenly failed to illuminate, then completely went black. While attempting to fix the failure, an image of the type of vehicle was displayed, and the instrument panel illuminated intermittently. Over time, the instrument panel only illuminated with a blue light but failed to display the temperature, mileage, and other necessary safety information. The contact became aware of NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The dealer was contacted and confirmed that the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

While driving the instrument panel goes dark or blacks out completely it happens randomly, but often

This is a follow-up to NHTSA Complaint Number 11684726, submitted to provide additional information after the dealer diagnosis confirmed the defect. My 2018 Jeep Wrangler Sahara has experienced a complete Instrument Panel Cluster (IPC) failure, which has been diagnosed and confirmed by an authorized Jeep dealership. The instrument cluster remains blank during vehicle operation and is available for inspection upon request. As a result, I cannot view critical safety information including the speedometer, fuel level, warning lamps, turn signals, and other required driver displays. This creates a significant safety risk, as I am unable to monitor vehicle speed or receive warning indicators while driving. The vehicle has also experienced related electronic failures consistent with network communication disruption, including loss of the center infotainment display, radio failure, and HVAC malfunction with the defroster stuck in full operation and unresponsive to controls. Stellantis has declined repair assistance despite dealer confirmation. This failure mode is consistent with Recall 24V-652, which identifies internal instrument cluster failure resulting in blank displays. However, my VIN is not currently included in the recall population. Given the confirmed failure and safety impact, I respectfully request NHTSA review whether additional VIN ranges, including my vehicle, should be included. [XXX] [XXX] [XXX] Vehicle: 2018 Jeep Wrangler Sahara VIN: [XXX] Stellantis Case Number [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2018 Jeep Wrangler Sahara is experiencing a complete and permanent failure of the instrument panel cluster, which has gone entirely black. This is the exact safety defect described in Recall 24V-652 (Jeep Recall Code 30B), yet my VIN is currently being excluded from coverage. This is a severe safety hazard as I have suffered a total loss of critical safety information; I cannot see my vehicle speed, fuel level, engine temperature, or any vital warning lights while driving. This defect leaves me unable to monitor the vehicle's operation, significantly increasing the risk of a crash or being stranded, and a local dealership has quoted me thiusands to repair this known manufacturing defect. I am requesting that the NHTSA investigate why my vehicle is excluded from this recall despite exhibiting identical hardware failure symptoms.

Dash cluster will go blank upon starting. This has happened every few weeks since I bought it in Nov 2019. Reported to local dealership in ealry 2020, but when you turn off Jeep, the next time it restarts, everything looks fine and they could not reproduce the problem at the dealership and had no answers as they had not seen it before, as no codes were being given. I never went back since i was told they had no answers. When it happens, you are driving blind-No digital speedometer, warning lights or gas gauge when it happens. Now the most recent issue, the security system light comes on randomly upon starting. Also have to push start button more than once to get it to actually start, so this could be different issues. A recall for the cluster finally came out last year i think, but my Jeep was not on the recall list even though it DOES have the problem and has had it for years. Would love some help or guidance!

The contact owns a 2018 Jeep Wrangler. The contact stated that the instrument cluster went black and remained black for approximately 2 days. The failure occurred approximately 5 times within 2 weeks. The vehicle was taken to the dealer who confirmed that the VIN was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 45,000.

Unknown, but when I attempted to accelerate onto a highway, and the engine threw the check engine light along with the electric throttle light and the traction control system. The battery was still show 14.3volts, the oil pressure was in range and the temperature of the engine was normal. The vehicle wouldn't go faster than about 20-25mph with out shifting hard and or the RPMs rev high to shift. The mechanic said both batteries are shot and the electric mapping system maybe faulty.

The screen to my jeep is delaminating and is almost unusable. I can't even turn the screen off now and the car will try to make SOS calls and call people from my phone. It will turn on directions automatically. I almost ran over a pedestrian because I was distracted with the screen trying to hang up from a phone call that the car automatically dialed. My [XXX] son just started driving this vehicle and I worry for his safety and the safety around him. If I almost caused a fatal car accident because of this issue with many years of experience, what will happen with a newly driver that can't handle any distractions? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After having to have my transmission and clutch system replaced because it all blew up, upon receiving my jeep back afterwards more issues have now arised. Cluster lights all light up, as well as the speed indicator doesn't work. The traction control and sway bar connection go sporadically on and off. The radio shows no signal the back up camera doesn't work, the steering wheel locks up while I'm driving and causes me to have to pull over but I can't pull off to the side because the steering wheel is locked.

Faulty CANBUS connector/CANBUS failure. This issue tends to be a random and inconvenient occurrence which can be difficult to initially diagnose. Causes the jeep to stall, power steering to fail, causes all dash lights to light up and keeps the jeep from start up. Acts as if the part needs to cool down before the jeep will restart. The failure of this part has caused the jeep to stall on the highway at high speeds. Two manufacturer dealers inspected the battery, auxiliary battery, alternator and starter; found no issue with those parts. One dealer said our issue was due to the ABS module; replaced it and it did not fix the issue. Replaced the CANBUS connector and the issue has resolved. This is a known issue among jeeps both new and old and can pose a serious safety risk. To answer the question of how fast the vehicle was going when this issue occurred; the failure of this part happens at both highway speeds and residential speeds. There are currently 52,XXX miles on our jeep and the failure started, roughly, April of 2019. Jeep was purchased, brand new, April of 2018. It started with the jeep failing to start then grew to the jeep entirely stalling out while driving.

Dashboard information disappears at random including mileage, speedometer, etc. Radio and backup cam freeze and reset regularly. Taken to dealership multiple times since 2018 and they never fix it.

The contact owns a 2018 Jeep Wrangler. The contact stated that while driving approximately 55 MPH, the instrument cluster went black. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The failure mileage was approximately 123,000.

The mileage fails to read accurately. It occasionally doesn't display at all or reads 999999. Compass is sometimes incorrect. Thermometer is incorrect.

The instrument cluster panel on my 2018 Jeep Wrangler shut down in December, 2024, with no advance warning. I purchased my Jeep in March, 2019, and per my dealership, it currently has 38,488 miles. I was told that I would have to bring my Jeep and leave it with them so they could order the part and replace the instrument cluster panel. They advised the repair would be completed by 1/3/2025. When I contacted them on 1/3, I was advised that the instrument cluster was on back order and had no additional information as to when it would be received. I have received no further information from the dealership. However, I found that there was a recall by the FCA US LLC on this part which included 2018 Jeep Wranglers. I called the FCA US LLC Customer Center on 1/7/2025 and after being on hold for 90 minutes, I finally was able to speak with “Dave” and explain the issue. Although he advised that my Jeep was not recalled, he created my Case #[XXX], and advised the Specialty Department would call me within 1 business day. As of today, 1/10/2025 I still have not received any such call, nor have I heard anything more from the dealership. How am I supposed to get this fixed when nobody is able to help me?! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I lost power steering while driving due to bad can bus connector cause by poor solder joints.

The contact owns a 2018 Jeep Wrangler. The contact stated that while operating the vehicle, the instrument cluster was inoperable and displayed a blank screen. During the failure, the driver was unable to view the fuel levels, engine temperature levels, and any safety warnings. The local dealer was informed of the failure, and the instrument cluster was serviced by an independent mechanic and reinstalled by the dealer. Shortly after retrieving the vehicle, the failure reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V652000( ELECTRICAL SYSTEM). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 28,000.

All of our warning lights would come on at once we would lose steering power then it would go dark. We’d have to pull over shut it off then we’d have to wait at least 30 minutes before we could get it back in gear to drive it anywhere. This has happened more than three times. We now have it in a dealership and want to know, I think there was a recall on it in September but we did not get a letter so we want to know how to file the paperwork to get this fixed very disappointed with this we just put 2500 into it for new camshaft and now this is going to cost us around 600. I don’t have the receipts right now to download but I can upload them when I get the copies. Just wondering what help we can get it was very scary when all the power shuts down we were very lucky not to be in an accident

When shifting into reverse, the rear camera feed would not appear on screen. I tried shifting into other gears and back into reverse multiple times, and it did not appear any time the vehicle was in reverse. The gear indicator did show that the vehicle was in reverse. The display for the rear parking sensors did appear on the instrument cluster, but there were no obstacles at the time, so I do not know if the sensors or the rear cross traffic warning were functioning as intended. I did not observe any other warnings or symptoms of a problem. This issue only persisted for one drive cycle. I drove home without the rear camera that day, and the next time the car was started, the rear camera feed was working again. Since it has worked ever since, I have not had anyone inspect the vehicle about this problem. I did not feel that my safety was at risk, and to my knowledge, there were no people nearby exterior to the vehicle when the camera feed was malfunctioning. However, my visibility to the rear was impaired, and had someone been near the rear of the vehicle while I was reversing, their safety would have been at risk.

My car randomly illuminates every light on the dashboard and my speedometer will say zero mph and I lose all power steering and have to put my car into neutral and roll to a stop because my brakes won’t work either. Then I cannot turn off the ignition or accessory. Check engine light is on and my car starts but there are no brakes or power steering. Thankful my kids were not in the car!

The contact owns a 2018 Jeep Wrangler. The contact stated that the LD screen and instrument cluster were inoperable. The contact was unable to view critical safety information like the speedometer, warning lights, and the fuel gauge information. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System). The vehicle was taken to the local dealer, where the system was reset. The vehicle was not repaired due to parts being on back order. The contact called the manufacturer and the parts company and sent an email to the CEO. The failure mileage was approximately 60,000.

While driving my instrument cluster went blank, therefore not displaying critical safety driving information. There were no warning messages or alerts. It has been confirmed by an independent service center.

The contact owns a 2018 Jeep Wrangler. The contact stated that while operating the vehicle, the stability control and traction control warning lights along with several other unknown warning lights illuminated. The power steering and fuel gauge were inoperable. The vehicle was taken to the local dealer who diagnosed that the Can Buss Connector to the circuit board located behind the glove box had malfunctioned and needed to be replaced. The contact was informed that the part was on back order and not available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 54,000.

Instrument cluster panel needs replacing as odometer reading is 9999999 when turning the car on. Showing as a known issue in this make/model vehicle yet this VIN is not included for some unknown reason. Would like this included for reimbursement.

The contact owns a 2018 Jeep Wrangler. The contact stated while driving 55 MPH, the contact became aware that the instrument panel was dark. A dealer was contacted. The vehicle was towed to the dealer where it was diagnosed and determined that the instrument cluster failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The approximate failure mileage was 61,308.

The contact owns a 2018 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the transmission slammed into park(P). The contact stated that several unknown warning lights were illuminated. In addition, the temperature gauge and fuel level gauge fluctuated. The traction control warning light activated and deactivated. The instrument cluster also activated and deactivated. The vehicle was towed to the dealer where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The contact stated that the failure occurred immediately after the vehicle was purchased. The contact stated that the vehicle was taken to the dealer several times due to the persistent failure. In addition, the contact was informed that the repair was not covered under recall. The contact referenced an unknown recall however, the VIN was not under recall. The contact was informed that parts were not available to repair the vehicle. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 33,000.