30 complaints reported

2020 Jeep Wrangler UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
30
Crashes
2
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jan 2026

The instrument cluster is is not working. I am unable to see how much gas is in the vehicle nor am I able to see any critical warnings for the vehicle

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2025
Dec 2025

The dashboard screen just went blank. It doesn’t display any information at all

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2025
Oct 2025

On Saturday morning, when we started the Jeep, the whole entire dash was black Nothing works on it. You can’t tell how fast you’re going how much gas you have or if there are any lights on It is the same issue as recall 24V – 652

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2025
Oct 2025

I am writing to get a good will repair for my of a 2020 Jeep Wrangler, VIN: [XXX] with approximately 50,000 miles. The estimate for the Jeep/Stellantis repair states after the inspection that my vehicle’s instrument panel cluster (IPC) has a serious internal defect that creates a safety hazard. Wrangler’s instrument panel has gone completely dark, leaving me without access to critical safety information such as speed, warning indicators, and fuel levels. The inspection and dealer diagnosis states that , this failure is due to an internal defect in the IPC, which is identical to the condition described in NHTSA Recall No. 24V-652. Although my VIN is not currently listed under Recall 24V-652, the symptoms and internal defect in my vehicle are the same failure mode as the recalls. Driving without a functioning instrument cluster is unsafe, placing myself and others at risk, and constitutes what is known safety defect with jeep wranglers. Repair or replace the defective instrument panel cluster in my vehicle at no cost, as a goodwill repair or as part of the existing recall. I am asking to be Reimburse me any costs already incurred and related to this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2025
Aug 2025

I own a 2020 Jeep Wrangler Rubicon and believe my vehicle should be included in recall W35/NHTSA 20V-191 for the VP4 Radio Software, as my backup camera does not turn off when shifting into drive. I must restart my Jeep to resolve the issue. My dealership wants $230 for diagnostics despite knowing the problem, and customer service said they can't help, even though they've opened case #94053204. Why are only some VINs covered? This is a safety concern, and I should not have to pay for diagnosis or repairs.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2025
Jul 2025

Jeep, and they confirmed that my vehicle is unsafe to drive. Jeep’s only offered solution is a rental car, but they are requiring me to pay for it upfront and then seek reimbursement. I cannot afford to pay for a rental upfront, and Jeep has refused to cover the cost directly. This means I am being forced to drive a vehicle that Jeep has deemed unsafe because they will not provide a viable solution. I have called multiple times, and Jeep has continued to delay escalation while admitting my vehicle is a safety risk. I am filing this complaint because Jeep is failing to provide a timely or reasonable solution for a critical safety recall, leaving customers at risk. I need immediate assistance to hold Jeep accountable for failing to ensure my safety.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2025
Jun 2025

Car it is leaking oil .

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC) Type: Vehicle, Vehicle: 9999 TBD_TEST TBD_Test, Manufacturer: ODI Demo Co
Incident: Jan 2025
Jun 2025

Sun visor loose and falling out while driving, obstructing driver's vision, causing safety concern

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2025
Jan 2025 Crash

Involuntary acceleration. I was coming to a stop at a major intersection, I was almost completely stopped when my Jeep began to rapidly accelerate. I pushed on the brakes as hard as I could but was unable to stop and ended up in a field on the opposite side of the road

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2025
Nov 2024

My jeep tends to shake really bad when I get up to a speed of 70 mph and it’s scary. I think it’s called the death wobble and I believe I missed when there was a recall on it but no one really informed me much about it. I was hoping to please receive help. I have to drive it to get back and forth places for me and my son

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2024
Mar 2024

The sun visors on my Jeep wrangler are broken. I have reviewed several forums and believe this is systemic issue among Jeep Wranglers. Although not a major safety concern, I believe it could create a dangerous situation on the road. Apparently, these sun visors are not covered by warranty either. Because this is such a systemic issue, I believe that Jeep should issue a recall and fix all of these sun visors.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2024
Jan 2024

The defrost vent for the windshield spans the length of the whole windshield but only comes out of the center of the vents, the sides in front of the driver and passenger do not blow air and creates a visibility problem since snow will accumulate where the heat doesn’t blow. Very common issue as I can see from extensive research

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2024
Dec 2023

Back up camera not working. When I out car in reverse screen does not turn into camera as it used to.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2023
Dec 2023

Safety Risk Heated debris expelled from the transmission bellhousing may come in contact with an ignition source in the vehicle or surrounding area, potentially leading to a fire. A fire can result in increased risk of occupant injury and injury to persons outside the vehicle. THERE ARE CURRENTLY NO PARTS AVAILABLE TO FIX THIS DANGEROUS SITUATION AND NO INFORMATION WHEN THEY WILL BE AVAILABLE.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2023
Aug 2023

Sun visor fell down into view causing distraction while driving.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2023
Jul 2023

Rear CAmera, the screnn turn blue on i can see nothing in the back.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2023
Jun 2023

I was not informed of this recall when I purchased my Jeep at the dealership. Per recall, clutch pressure plate recall. The risk is high. Is extreme risk. It may catch fire. It may cause crash. I don’t feel safe driving my vehicle. I’ve been to dealership twice and they told me there’s no solution yet. I outreached Jeep via email directly.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2023
Oct 2022

I HAD THE REAR DEFROST REPAIRED AT THE JEEP DEALER UNDER THE MANUFACTURER WARRANTY. THE FIRST TIME I USED THE REAR DEFROST IN COLD WEATHER AFTER THE REPAIR THE REAR WINDOW EXPLODED WHILE DRIVING ON THE FREEWAY. EXTREMELY LOUD EXPLOSION AND GLASS WAS EVERWHERE IN THE REAR SEAT AND BEHIND THE REAR SEATS. NOBODY WAS IN THE BACK SEAT THERFORE NO INJURIES.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2022
May 2022

RECEIVED FCA NOTICE FOR EMISSIONS RECALL Y68 ON MY JEEP WRANGLER. WHY DOES THIS NOT SHOW UP ON YOUR WEBSITE?? CODE IS LW142704 FOR PCM SOFTWARE UPDATE - Y68

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2022
Dec 2021

While driving at highway speed into sun glare, the driver’s side sunvisor spontaneously detached from the support arm, fell down , and obstructed my view causing me to take emergency action to regain full traffic / road vision. I safely pulled to side of the road. No collisions or injury occurred but this could have easily resulted in a crash. Further inspection showed the plastic snapped allowing the visor arm to detach from its mount on the windshield frame causing it to fall into field of view. Unquestionably a safety concern and a design flaw.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2021
Oct 2021

Vehicle was taken to a local repair shop after hearing an occasional clicking sound on the front passenger side. After inspection the mechanic determined the weld connecting the control arm to the chassis had failed. If the pieces had completely separated at a high enough speed, serious injury could have resulted.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2021
Sep 2021

The sun visor broke and fell down blocking my visibility which almost resulted in an accident. The part has been on order through my local dealer, Milosch Jeep, for over a month. This is my second jeep that this has happened to.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2021
Jul 2021

driver side sun visor, moving from the frontal position to the side position fell out and jammed between the brake and the gas petal. Falling out caused me to swerve and i was unable to apply the brake.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2021
Jul 2021 Crash

When in the automatic shut off mode, the car will lurch forward forcefully when trying to park. The vehicle will jump the cement parking barriers and can cause the vehicle to hit what is beyond the barrier, such as the wall of the building beyond the barrier.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2021
Apr 2021

On 7-13-21 rear defroster for the jeep wrangler sport hardtop rear windshield was repaired at Larry H. Miller chrysler/jeep/dodge at 8528 Lomas blvd ne, Albuquerque NM 87110. On 10-1-21, I used the rear defroster for the first time since repaired. 5 minutes into my commute to work, rear windshield shattered while driving. Luckily it did not cause an accident. I could smell something burning and remaining glass was hot to the touch. There were no pedestrians or vehicles nearby. There were no signs of any external projectile causing the shattered glass. Took to dealership where they refused to cover under warranty and would not admit that the defroster was responsible. In fact, they say it is impossible the defroster could cause that. Checking online, it appears that it is not only possible, but pretty common. I believe fiat/chrysler is intentionally trying to cover up this problem. Luckily there was no accident and no one was hurt in this instance.

Type: Vehicle, Vehicle: 2020 JEEP WRANGLER, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2021

Trend Over Time

Complaints by year

Quick Summary

The 2020 Jeep Wrangler has 30 UNKNOWN OR OTHER complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.