2022 Kia Seltos Air Bags

The contact owns a 2022 Kia Seltos. The contact stated that while driving on the highway at 55 MPH, they crashed into a buck. The hood came ajar and shattered the front windshield. The front end was smashed, and the radiator was leaking. The airbags did not deploy. A police report was filed. There was no reported fire. The contact sustained injuries to her neck with spasms and reversed neck and back pain; medical attention was provided. The collision alert was illuminated. The collision message was displayed. The vehicle was towed to a tow lot. The towing company referred her to the NHTSA hotline. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 100,000.

We purchased a new factory 2022 Kia Seltos for our child, because of its 6 standard airbags and its other safety features. Our child was in a vehicle accident on Black Friday were he hit his head and suffered a severe head concussion. It was a frontal crash and none of the airbags deployed. Because of this our son could not complete his Firsts Semester of College and had to take an “Incomplete”. Before the accident there were no malfunction warnings, and we received nothing from his Kia App stating nothing wrong with his vehicle. As a matter of fact, the cops, ambulance and Tow Driver were all shocked that his airbag did not deploy. Our insurance company had the car towed to its collision center so they could review the extent of the damages. The insurance and collision center deemed the vehicle a total loss because the vehicle was over the 75% threshold to be repaired. The vehicle was totaled because it had a frontal bent frame, no front bumper, headlights, sensors, radiator etc. We did report the accident and findings from our insurance company to Kia America and the Dealership where we purchased the vehicle; but they seemed not to care.