47 complaints reported

2007 Kia Sorento Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
47
Crashes
2
Fires
0
Injuries
2

Complaint Timeline

Chronological view of owner reports

Sep 2023

Passenger seat air bag sensor doesn't work.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2019
Oct 2021

With or without passengers in vehicle, passenger side air bag does not come on.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jun 2021
Oct 2020

TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AS THE CONTACT SAT IN THE SEAT. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,200.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2020
Aug 2019

PASSAGER AIRBAG WON'T TURN ON.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2017
Mar 2019

TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V473000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VANCOUVER KIA (3400 NE AUTO MALL DR, VANCOUVER, WA 98662, (360) 342-9104) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: May 2019
Sep 2018

FRONT PASSENGER AIRBAG LIGHT IS ALWAYS ON , I PURCHASED THIS CAR LAST 2016 AND WHEN I CHECKED FOR RECALLS SAID NOTHING PENDING BUT THIS ISSUE ITS BEEN ALWAYS SINCE I BOUGHT IT ,SOMETIMES LIGHT GOES BLINKING,VEHICLE IS IN USE ,CALLED KIA AND THEY SAID THIS CAR WAS ALREADY CHECKED FOR THAT RECALL .RECALL # SC076A

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2016
Jul 2017

PASSENGER AIR BAG LIGHT IS ON. THE DEALER SAID THAT THE PASSENGER SEAT AIR BAG SENSOR NEEDS REPLACEMENT. I HAVE BEEN READING MANY OTHERS ARE EXPERIENCING THIS PROBLEM WHICH COULD CAUSE THE AIR BAG MAY DEPLOY UNEXPECTEDLY OR NOT EVEN AT ALL. THE DEALER SAID MY CAR DOES NOT FALL UNDER SOME RECALL WITH THE SAME PROBLEM FOR DIFFERENT PRODUCTION DATES. THE DEALER WAS QUICK TO SAY T WOULD COST AROUND $2000.00 TO FIX THIS. CALLED KIA AND THEY SAID IT IS NOT A SAFETY ISSUE THEY WORRY ABOUT. SCARY IT IS AN AIR BAG FAULT. I HAVE BEEN GOING BACK IN FORTH WITH DEALER AND CORPORATE FOR ASSISTANCE BUT THERE IS NO HELP AND I FOUND THIS SITE SEARCHING AND HOPE YOU CAN HELP NOT JUST ME BUT ALL THE OTHERS OUT THERE HAVING THE SAME PROBLEM

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2016
Jan 2017

I MAY LOVE MY KIA SORENTO BUT WHEN IT COMES TO SAFETY DEVICES AND FAULTY AIR BAGS KIA COULD CARE LESS ABOUT ONES SAFETY. I HAVE BEEN PARTS AND SERVICE DIRECTOR FOR CHRYSLER, FORD AND MITSUBISHI AD WHEN THESE COMPANIES HAVE FAULTY AIR BAG COMPONENTS CAUSING LIFE AND DEATH SCENARIOS THEY DO NOT LOOK AT WARRANTY DATES AND MILEAGE. I HAVE THE SORENTO THAT JUST FALLS OUT OF A RECALL QUALIFICATION BY A COUPLE MONTHS AND THEY ARE REFUSING THE REPAIR THE AIR BAG FAULT SAYING MAYBE THEY WILL COVER HALF. WELL KIA FORCES THE REPAIR TO BE A COMPLETE SEAT AS THEY DO NOT HAVE REPAIR PARTS FOR THE AIR BAG SENSOR. WHEN I WAS AT CHRYSLER CUSTOMERS WOULD CALL THE CHRYSLER HOTLINE AND CHRYSLER WOULD DO A DEDUCTIBLE COPAY ON TRANSMISSION FOR ANYWHERE BETWEEN 200-500 FOR CARS OUT OF WARRANTY BY OVER 20K AND MORE THAN A YEAR. WHEN IT CAME TO SAFETY CHRYSLER VERY RARELY EVER CHARGED A DEDUCTIBLE OR COPAY NO MATTER WHAT TIME OR MILEAGE. . . . . . .... .. GUESS AS MUCH AS I LOVE MY KIA SORENTO KIA DOES NOT CARE ABOUT ONES LIFE AND SAFETY WHERE CHRYSLER PUTS THE SAFETY AS NUMBER ONE. NOT SURE I WILL BE RECOMMENDING ANY KIA'S ANYMORE AS THEY DO NOT CARE ABOUT THE LIFE OF THE DRIVER OR PASSENGER. SO WHEN THE AIR BAG DOES NOT WORK PROPERLY AND CAUSES A DEATH KIA WILL BE SEEN IN COURT PAYING OUT A LOT OF MONEY FOR THE DEATH THEY CAUSED. ALSO JUST FOR INFORMATION THE REPRESENTATIVE I HAVE BEEN SPEAKING WITH IS AS POLITE AS A SNAKE AND JUST PLAIN ARROGANT SAYING IT IS MY FAULT FOR THE FAILURE WHEN THERE IS A RECALL FOR THE EXACT PROBLEM BUT MY CAR PRODUCTION DATE IS OFF BY A MONTH OR TWO. THIS WILL BE TAKEN LEGAL S THE AIR BAG IS A SAFETY ISSUE AND KIA REFUSES TO ACCEPT FAULT

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2017
Dec 2016

TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE DRIVING 15 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SENSOR MAT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Apr 2016
Sep 2016

I RECEIVED A RECALL NOTICE ON MY 2007 KIA SORENTO TO HAVE THE CLOCK SPRING REPLACED. PRIOR TO TAKING THE CARTO THE DEALER THE AIRBAG WARNING LIGHT CAME ON. I TOOK THE CAR TO THE FRANKLIN TN DEALERSHIP ASSUMING THE LIGHT WAS CAUSED BY THE CLOCK SPRING RECALL. THE TECH INFORMED ME THAT IT WAS CAUSED BY THE OCS MAT IN THE PASSENGER SEAT AND IT COULD BE FIXED FOR $2,200+. HE ALSO SAID THAT I DID NOT NEED A CLOCK SPRING. WHEN I CHECKED ON THE CLOCK SPRING RECALL I SEE MY CAR NOW HAS NO RECALLS ACTIVE. WITH THE SAME OCS MAT PROBLEM BEING COVERED ON THE SPECTRA MODEL I FEEL THE SORENTO SHOULD ALSO BE INCLUDED IN THE EXTENDED COVERAGE.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jun 2016
Jan 2015

TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER AND THE PASSENGER SIDE AIR BAG WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Mar 2014
Dec 2014

TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE OCCUPANT POSITION DETECTION SYSTEM SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2014
Oct 2014

THE AIR BAG LIGHT ON MY 2007 KIA SORENTO REMAINS ILLUMINATED WHILE DRIVING THE CAR. UPON FURTHER INVESTIGATION I FOUND THERE WAS A RECALL FROM KIA MOTORS SC076A AND ALSO FROM NHTSA #11V473000 TO REPLACE THE SENSOR. I TOOK THE VEHICLE TO HART KIA IN SALEM VIRGINIA TO HAVE THIS RECALL AND ANOTHER RECALL FOR BRAKE LIGHTS REPAIRED. THE DEALERSHIP REPAIRED THE BRAKE ISSUE BUT TOLD ME THAT MY CAR WAS NOT RECALLED FOR THE PASSENGER AIR BAG SENSOR AND A NEW SEAT WOULD COST $1,300.00. I CALLED KIA MOTORS AND FILED A CLAIM BECAUSE MY VEHICLE WAS MANUFACTURED BETWEEN JUNE 15, 2006 AND NOVEMBER 27, 2007. KIA MOTORS AND THE DEALERSHIP SAID THEY WOULD PAY FOR THE SEAT ITSELF BUT I WOULD HAVE TO PAY FOR THE LABOR. WHEN I ASKED WHY I SHOULD HAVE TO PAY FOR A RECALL ITEM I WAS TOLD BY BOTH PARTIES THAT IT WAS NOT THEIR FAULT.I DID NOT MANUFACTURE THE CAR, I PURCHASED THEIR PRODUCT. KIA MOTORS SHOULD BE RESPONSIBLE FOR THE PART AND THE LABOR, SINCE THEY INSTALLED FAULTY PARTS WHEN THE CAR WAS MANUFACTURED. THEY PAID FOR THE PART AND LABOR ON THE BRAKE RECALL, THEY CAN NOT BE SELECTIVE WHEN REPAIRING RECALLS. THEY MANUFACTURED THE CAR SO THEY SHOULD PAY 100% OF THE REPAIR BILL IT MAKES ME WONDER HOW MANY PEOPLE ACTUALLY HAD TO PAY $1,300.00 FOR A RECALL.. *TR

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2014
Aug 2014

2007 KIA SORENTO PASSENGER SEAT AIR BAG ALARM - DUE TO SEAT SENSOR PROBLEMS OR OTHER PROBLEMS. PROBLEM HAS RECURRED HUNDREDS OF TIMES SINCE PURCHASED NEW. ADVISED BY SERVICE MANAGER OF GREER, SC KIA THAT FAULT WAS DUE TO PASSENGER NOT SITTING PROPERLY IN SEAT WITH FEET POSITIONED PROPERLY BUT ADVISED BY A KIA TECHNICIAN, CONFIDENTIALLY, THAT THIS IS NOT TRUE. PASSENGER SEAT SENSOR WAS ADJUSTED AFTER SEVERAL VISITS BUT FAULT RECURS TIME AFTER TIME WHICH MEANS THE PASSENGER AIR BAG WILL NOT DEPLOY IN THE EVENT OF A CRASH. KIA DOES NOT APPEAR TO TAKE MATTER SERIOUSLY. THIS COULD RESULT IN DEATHS. OTHER DEALER REPRESENTATIVES REFERS THE PROBLEM BACK TO SERVICE MANAGER ONLY. NUMBER OF COMPLAINTS: AT LEAST SIX OR MORE - TO LITTLE AVAIL. PROBLEM STILL EXISTS FROM TIME TO TIME. USUALLY THE PASSENGER CAN BOUNCE UP AND DOWN SEVERAL TIMES AND FINALLY GET THE ALARM TO EXTINGUISH SHOWING NORMAL AIR BAG OPERATION FOR THE PASSENGER SIDE. WROTE LETTER TO REGIONAL KIA DEALERSHIP TO NO AVAIL. CALLED KIA HELP LINE TO NO AVAIL. ONLY TOLD TO REFER PROBLEM TO KIA DEALERSHIP SERVICE MANAGER. INCIDENT DATE SINCE TIME OF PURCHASE IN JUNE OR JULY, 2007. GUESSING PURCHASE DATE SINCE IT HAS BEEN A FEW YEARS. STILL OWN VEHICLE. *TR

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2007
Aug 2014

TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE DRIVING 10 MPH, THE DRIVER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED NUMEROUS TIMES AND WAS SIMILAR TO THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 11V473000 (AIR BAGS). THE DEALER STATED THAT THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2014
Jul 2014

TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE DRIVING APPROXIMATELY 45 MPH, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY AT VARIOUS SPEEDS. THE DEALER COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2014
May 2014

TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 11V473000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 119,000.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2013
Dec 2013

TL - THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER AIR BAG OCCUPANCY CLASSIFICATION SYSTEM COULD NOT DETERMINE WHEN THE PASSENGER SEAT WAS OCCUPIED AND WOULD ERRONEOUSLY DEACTIVATE THE AIR BAG. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V473000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 65,000. DR

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Nov 2012
Apr 2012 Crash Injury

TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, HER VISION BECAME BLURRED AND SHE LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS THEN DRIVEN OFF INTO A DITCH AND THE CONTACT CRASHED INTO A CONCRETE BLOCK. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUFFERED MAJOR INJURIES TO HER BACK AND SUSTAINED A FRACTURED RIB. THE VEHICLE HAD MAJOR DAMAGES TO THE FRONT END. THE FAILURE AND THE CURRENT MILEAGES WERE 120,000. ..UPDATED 05/23/12 *BF

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Sep 2012
Feb 2012

THE PASSENGER SIDE AIRBAG SENSOR IN MY 2007 KIA SORENTO HAS FAILED INTERMITTENTLY EVER SINCE I PURCHASED THE VEHICLE IN 2009. IT FAILS AT LEAST 50% OF THE TIME WHEN A PASSENGER IS IN THE SEAT (SOMETIMES >200 LBS.) UPON COMPLAINING TO THE DEALER, THEY CONTINUED TO INSIST THAT THE PASSENGER WAS NOT SITTING PROPERLY IN THE SEAT. THIS IS RIDICULOUS. I KNOW OF NO OTHER CARS WHERE THAT IS AN ISSUE. THE DEALER SAYS TO GET OUT AND BACK IN AGAIN, BUT THAT IS NOT GOING TO HAPPEN WHEN YOU ARE ON A BUSY HIGHWAY GOING 65 MPH AND REALIZE THE AIRBAG IS NOT ON. SO, THEN THEY SAY TO LIFT YOUR BUTT UP FOR 10 SECONDS AND THEN SIT BACK DOWN. IT SOMETIMES WORKS, BUT TAKES A FEW TRIES. AND, DO YOU KNOW HOW EMBARRASSING THAT IS TO ASK A GUEST (PARTICULARLY IF A BUSINESS GUEST) TO DO THAT? AGAIN, IT IS JUST SO RIDICULOUS THAT I FEAR OWNERS WILL IGNORE IT THUS PUTTING THEIR PASSENGERS AT RISK. SO, I WAS THRILLED TO SEE THAT THERE WAS FINALLY A RECALL OF THE 2007 SORENTO PASSENGER AIRBAG SENSOR IN THE FALL OF 2011. FINALLY, THEY ADMIT THERE IS A PROBLEM. HOWEVER, THEN THE DEALER SAYS THAT MY VIN IS NOT COVERED BY THE RECALL. REALLY??? THIS RECALL NEEDS TO BE EXPANDED. I AM TAKING MY CAR BACK AGAIN NEXT WEEK AND IF IT IS NOT REPLACED BY KIA, I WILL BE CALLING THE KIA HEADQUARTERS LEGAL DEPARTMENT TO COMPLAIN. IF YOU CAN HELP GET THIS RECALL EXPANDED SO THAT I AND OTHERS DO NOT HAVE TO GO THROUGH THIS, I WOULD GREATLY APPRECIATE IT. *TR

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2009
Jan 2012

TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE THE CONTACT STARTED THE IGNITION, THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR BEGAN TO ILLUMINATE. THE FAILURE OCCURRED WHENEVER AN OCCUPANT WAS POSITIONED IN THE FRONT PASSENGER SEAT AND WEIGHED 115 POUNDS OR LESS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FIVE DIFFERENT OCCASIONS FOR THE SAME FAILURE. THE COMPUTER SOFTWARE WAS UPDATED AND ON A SEPARATE OCCASION, THE SIDE AIR BAG DETENTION SENSOR WAS REPLACED. THE FAILURE CONTINUED TO OCCUR AFTER EACH REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2009
Jan 2012

TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER AIR BAG OCCUPANCY CLASSIFICATION SYSTEM COULD NOT DETERMINE WHEN THE PASSENGER SEAT WAS OCCUPIED AND WOULD ERRONEOUSLY DEACTIVATE THE AIR BAG. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V473000 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE) BUT WAS ADVISED BY AN AUTHORIZED DEALER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED TO THE CONTACT THAT THE VEHICLE WAS NOT RECALLED. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 55,736 AND THE FAILURE MILEAGE WAS 39,325.

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Apr 2010
Feb 2009

THE SENSOR FOR THE PASSENGER AIR BAG IS NOR WORKING RELIABLY. MOST OF THE TIME IT EITHER DOES NOT DETECT MY WIFE AT ALL, OR, WHILE I AM DRIVING, IT SUDDENLY SIGNALS THAT THE PASSENGER AIR BAG IS OFF, EVEN THOUGH SHE IS STILL SEATED. WHEN IT DOES NOT DETECT HER, THE SIGN 'PASSENGER AIR BAG OFF' IS LIT. THERE IS NO PROBLEM WHEN I (210 POUNDS) SIT ON THE PASSENGER SIDE, ONLY FOR MY 148 POUND WIFE. I AM AFRAID THAT OUR 2007 SORENTO WILL NOT BE CAPABLE OF PERFORMING A POSSIBLY LIFESAVING ACT IN THE CASE OF AN ACCIDENT. AS A PASSENGER, SHE IS UNPROTECTED. A FRIEND OF OURS HAS A 2008 SPORTAGE THAT ALSO HAS A SENSOR FOR THE AIR BAG IN THE PASSENGER SEAT CUSHION AND THERE IT WORKS EVERY TIME MY WIFE GETS IN THE CAR. WE HAVE VISITED OUR LOCAL DEALERSHIP SEVERAL TIMES; HAVING THE PROGRAM REFLASHED THREE TIMES AND EVEN THE SEAT CUSHION WAS REPLACED WITH A NEW ONE WITH A NEW SENSOR. UNFORTUNATELY, THE PROBLEM WAS NEVER RESOLVED. OUR DEALERSHIP INFORMED US AFTER OUR LAST VISIT THAT THEY HAVE DONE ALL THEY CAN DO. *TR

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Apr 2007
Feb 2009

THE PASSENGER AIR BAG SENSOR IN THE VEHICLE IS POORLY DESIGNED AND WILL FREQUENTLY DISABLE THE FRONT PASSENGER AIRBAG WHILE AN ADULT PASSENGER IS RIDING IN THE PROPER MANNER, AS DISPLAYED BY THE VEHICLES OWNER MANUAL. MOREOVER, THE AIR BAG SENSOR DOES NOT CONTINUOUSLY MONITOR THE PASSENGER AFTER IT HAS DETERMINED THAT THE AIR BAG SHOULD BE OFF - THE ONLY WAY TO RESET THE AIRBAG IS TO HAVE THE PASSENGER LIFT THEMSELVES OFF OF THE SEAT (WHILE REMAINING BUCKLED) FOR OVER 2 SECONDS. EVEN TURNING THE VEHICLE OFF, REMOVING THE KEY, AND TURNING THE VEHICLE BACK ON DOES NOT WORK VERY RELIABLY - RESETTING THE SENSOR ~35% OF THE TIME. THE AIRBAG SENSOR ON THIS VEHICLE IS A KNOWN ISSUE (TSB# KT2008022001), AND REPEATED CALLS TO SERVICE CENTERS RE-ENFORCE THAT THE MANUFACTURER HAS NO INTENTIONS OF ISSUING A RECALL OR EVEN A SIMPLE SOFTWARE UPDATE TO REMEDY THE PROBLEM. INSTEAD, THEY INSTRUCT THAT THE SERVICE MEMBERS FIND A 'SUFFICIENTLY LARGE' MECHANIC, INSTRUCT THEM TO SIT IN THE SEAT TO ENSURE THAT THE DEVICE WORKS CORRECTLY. OBVIOUSLY, IF YOU SIGNIFICANTLY EXCEED THE MINIMUM WEIGHT, THE SENSOR WORKS CORRECTLY. HOWEVER, I'VE HAD THE PROBLEM WITH ADULT PASSENGERS WITH WEIGHTS RANGING FROM 120-170 LBS AND CONSIDER IT TO BE A SIGNIFICANT SAFETY FLAW WITH THE VEHICLE. *TR

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Mar 2009
Aug 2008

I LEASE A 07 KIA SORENTO WITH 8700 MILES ON IT. THE PROBLEM THAT I CAN'T GET RESOLVED THROUGH THE DEALER OR WITH KIA'S CUSTOMER SERVICE IS THE PASSENGER AIRBAG DOESN'T ALWAYS WORK. THEY SAY WE LIKE TO COMPLAIN, BUT I DON'T WANT TO TAKE A CHANCE OF BEING IN AN ACCIDENT AND HOPE THE AIRBAG WILL DEPLOY. THIS IS A VERY BIG SAFETY ISSUE! THE 1ST TIME MY HUSBAND (WHO HAS WORKED AS A MECHANIC FOR 15 YEARS) TOOK IT TO THE DEALER HE WAS TOLD WE WEREN'T THE ONLY ONE COMPLAINING BUT AS SOON AS THE SEAT SOFTENED UP IT WOULD START TO WORK. 10 MONTHS LATER IT STILL ISN'T WORKING. THE SECOND TIME WE TOOK IT BACK THEY SAID THERE WASN'T ANYTHING WRONG WITH IT. THE SERVICE REPORT SAYS THE SWITCH IS "FICKLE" BUT THEY DON'T CALL THAT A MALFUNCTION. HOW DO I KNOW THE AIRBAG WILL DEPLOY IF THE LIGHT SAYS IT IS TURNED OFF? THEY SAID WE NEED TO MOVE AROUND IN THE SEAT BY BOUNCING ON IT, SITTING BACK IN THE SEAT MORE, MOVE THE SEAT FORWARD OR BACKWARDS TO FIND THE RIGHT SPOT FOR THE AIRBAG TO WORK. I SHOULDN'T HAVE TO AND IT DOESN'T MAKE A DIFFERENCE ANYHOW! THE 3RD TIME WAS TO A DIFFERENT DEALER BECAUSE THE CAR BECAME INOPERABLE DUE TO A MAJOR ELECTRONIC PROBLEM AND HAD TO BE TOWED. THEY HAD MY CAR FOR ALMOST 2 WEEKS AND SAID THEY FOUND SOME CODES AND REPLACED THE SWITCH. IT STILL ISN'T WORKING. I WAS GOING DOWN INTERSTATE WITH MY 160 LB SON AND AN HOUR INTO THE TRIP WE NOTICED THE AIRBAG SWITCH SAID AIRBAG TURNED OFF. I HAD TO PULL OVER TURN THE CAR OFF, HAVE HIM GET OUT, TURN THE CAR BACK ON, HAVE HIM GET BACK IN, BEFORE THE AIRBAG WOULD TURN ON. I WAS IN THE CITY FOR AN APPT. THIS WEEK AND BEFORE I LEFT THE HOSPITAL PARKING LOT, THE AIRBAG SWITCH TURNED TO OFF. WE HAD TO SHUT THE CAR OFF, AND RESTART IT. THE SWITCH WOULD SAY AIRBAG TURNED ON, DRIVE 15 FEET, AND NOW SAYS OFF. TURN CAR OFF, GET OUT, RESTART CAR, GET IN AIRBAG ON, DRIVE 20 FT, AIRBAG OFF. WE DO THIS 3 OR 4 TIMES BEFORE SWITCH SAYS AIRBAG ON AND STAYS ON. CAN YOU PUT PRESSURE ON THEM TO HELP US OUT? *TR

Type: Vehicle, Vehicle: 2007 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Nov 2007

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Quick Summary

The 2007 Kia Sorento has 47 Air Bags complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.