2013 Kia Sorento Air Bags
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
SRS
INTERNAL SHORT IN THE OCS MAT SENSOR LOCATED IN MY PASSENGER SEAT WHERE THERE IS RARELY ANYONE SITTING. THIS IS A MAJOR SAFETY ISSUE THAT DISABLES MY ENTIRE AIRBAG SYSTEM. IT'S A $2100 REPAIR THAT SEEMS TO BE A RECURRING ISSUE FOR KIA.
MY AIRBAG LIGHT TURNED ON SEVERAL MONTHS AGO AND WHILE HAVING A RECENT RECALL FOR SOMETHING ELSE TAKEN CARE OF THEY FIXED THE ISSUE WITH THE AIRBAG. IT IS NOW ON AGAIN AND I AM CONCERNED FOR THE SAFETY OF MYSELF AND PASSENGERS NOT KNOWING WHAT THE ISSUE REALLY IS. I WAS GIVEN AN APPOINTMENT FOR NEXT WEEK TO HAVE IT LOOKED AT AND WAS NOT GIVEN ANY IDEA OF WHETHER THIS WOULD BE MY EXPENSE OR KIS'A.
AIRBAG LIGHT WON'T GO OFF; I'M TOLD IT NEEDS A NEW OCS MAT WHICH REQUIRES A WHOLE NEW PASSENGER SEAT OVER 2,000. WHY ISN'T THIS THE RESPONSIBILITY OF THE MANUF TO REPLACE? 5 MONTHS PAST THE 5-YEAR WARRANTY AND THEY WON'T GIVE ME ANY DISCOUNT. IN MY OPINION, THE LIABILITY SHOULD FALL ON THE MANUFACTURER FOR ITEMS LIKE THIS AND NOT THE CONSUMER (FEEL MORE LIKE A SUCKER).
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE THE CONTACT'S VEHICLE WAS IDLING AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO ITS REAR. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK, AND LOWER BACK. THE FRONT PASSENGER SUSTAINED INJURIES TO THE HEAD, NECK, AND ARM THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN AUTOMOTIVE SHOP. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
TAKATA RECALL- THE MERCEDES DEALER WHERE I LIVE (LANCASTER, NY 14086) HAS BEEN WAITING 2 YEARS FOR PARTS. COLD CLIMATES ARE BEING SERVICED LAST IF NOT AT ALL. I ALSO HAVE A HOME IN CAPE CORAL FL. WHERE I PLAN TO EVENTUALLY MAKE A PERMANENT MOVE. THEY ARE SERVICING THE HOT. HUMID CLIMATES FIRST. UNTIL I MAKE MY MOVE PERMANENT MY MERCEDES WILL REMAIN IN NYS. I RUN THE RISK OF NOT HAVING REMEDIED THE RECALL WHEN I DO MAKE THE PERMANENT MOVE. I FEAR BY THEN I WILL NOT BE ABLE TO HAVE THE VEHICLE SERVICED IN FL. DUE TO A SHORTAGE OF PARTS. I HAVE ONLY OWNED THIS VEHICLE FOR A YEAR. WAS IT NOT THE DEALER'S RESPONSIBILITY TO TELL ME OF THE RECALL WHEN I WAS CONSIDERING THE PURCHASE? ( I DID NOT PURCHASE FROM A AUTHORIZED MERCEDES DEALER, JOE BASIL RESALE WAS THE SELLER.) I MAY HAVE RECONSIDERED MY PUCHASE IF I KNEW ABOUT THE RECALL AND IT'S SPECIFIC ISSUES IN RELATION TO MY PENDING RELOCATING. FORTUNATELY, NOTHING HAS OCCURED AT THIS POINT BUT I AM CONCERNED ABOUT WHAT CAN HAPPEN IN THE FUTURE.
WAS TOLD BY THE DEALER THAT THE PASSENGER SIDE FRONT SEAT SENSOR NEEDS TO BE REPLACED. AFTER RESEARCHING IT TURNS OUT THERE ARE MULTIPLE PEOPLE HAVING THE SAME ISSUE WITH THIS MODEL AND VARIOUS YEARS. THE AIRBAGS WILL NOT DEPLOY UNLESS IT IS FIXED.
DRIVING DOWN THE ROAD ON A SUMMER ROAD TRIP, THE AIRBAG LIGHT ON THE INSTRUMENT PANEL ILLUMINATED AND REMAINED LIT. THE VEHICLE HAD JUST REACHED 100,000 MILES AND IS ONLY THREE YEARS OLD. AT THE END OF THE TRIP, THE VEHICLE WAS TAKEN INTO THE DEALER. THEY RAN A DIAGNOSTIC AND PULLED A CODE RELATING TO THE PASSENGER AIRBAG SENSOR MAT. THEY INSPECTED ALL THE CONNECTIONS AND DETERMINED THAT A CONNECTION MUST HAVE COME LOOSE AND RESET THE AIRBAG LIGHT. LESS THAN A WEEK LATER, THE AIRBAG LIGHT ONCE AGAIN ILLUMINATED AND REMAINED LIT. IT WAS TAKEN INTO THE DEALER AGAIN AND THIS TIME A THOROUGH INSPECTION WAS PERFORMED AND THE DEFECT WAS SAID TO BE WITH THE AIRBAG SENSOR MAT AND THAT IT WAS NOT COVERED UNDER RECALL, AND THAT THE VEHICLE WAS PAST THE 60,000 MILE ELECTRICAL WARRANTY. THE ONLY OPTION FOR REPLACEMENT WAS TO PURCHASE A BRAND NEW SEAT, WITH SENSOR, AT THE COST OF THE OWNER, FOR $2200. THIS DEFECT IS COSTLY TO THE OWNER, ESPECIALLY ON A "LIKE-NEW" VEHICLE, AND IS A MAJOR SAFETY CONCERN SINCE THIS DEFECT PREVENTS THE DEPLOYMENT OF THE PASSENGER AIRBAG IN THE CASE OF AN ACCIDENT.
CAR AT 72,000 MILES. AIRBAG LIGHT ILLUMINATES CONSTANTLY. DEALER INDICATES PROBLEM WITH PASSENGER OCCUPANCY SENSOR. ODDLY, THE OTHER LIGHT ABOVE THE CONSOLE THAT INDICATES PASSENGER AIRBAG ON/OFF CORRECTLY SHOWN OFF WHEN NO ONE IS SEATED IN PASSENGER SEAT, AND ON WHEN A PASSENGER IS SEATED. RESEARCH FROM VARIOUS ONLINE SOURCES IS INCONCLUSIVE IF THE AIRBAG WILL DEPLOY IN AN ACCIDENT GIVEN THE CURRENT ERROR CODES OF B1674 AND B1767. EXPENSE TO REPAIR IS EXCESSIVE, IN MY OPINION, AT A COST OF $1,800 FOR THE PASSENGER OCCUPANCY SENSOR (ROUGHLY 1/5 THE VALUE OF THE CAR).
AIRBAG WARNING LIGHT HAS CAME ON WHILE DRIVING DOWN HIGHWAY. DEAL ADVISES THAT IT IS A SENSOR AND THAT IT IS OVER $400 TO REPAIR. HAVE READ NUMEROUS COMPLAINTS THAT THIS IS AN EXTREMELY COMMON PROBLEM WITH THE 2013 KIA SORENTO. VEHICLE IS JUST OUT OF FACTORY WARRANTY DUE TO MILEAGE (3,000 OVER). VEHICLE AS NEVER BEEN INVOLVED IN ANY TYPE OF COLLISION.
THE AIRBAG SENSOR LIGHT CAME ON IN SEPT 2016. THE DEALERSHIP STATED THAT IT WAS THE PASSENGER SEAT SENSOR THAT HAD GONE BAD. THEY STATED THAT IT COULD KEEP THE PASSENGER AIRBAG FROM DEPLOYING OR CAUSE IT TO DEPLOY WITHOUT WARNING. EVEN THOUGH THIS WAS A SAFETY ISSUE IT WAS NOT COVERED UNDER WARRANTY. THEY STATED THAT I COULD HAVE DONE SOMETHING TO CAUSE THE SENSOR TO GO BAD INSIDE THE SEAT! THE PART W/ LABOR COST OVER $1500 TO REPLACE. NOW 5 MONTHS LATE (FEB 2017) I AM HAVING THE SAME ISSUE AGAIN.
AIR BAG LIGHT IS ON CODE B1361
I TOOK MY CAR TO DEALERSHIP BECAUSE AIRBAG LIGHT IS CONSTANTLY ON. THEY SAID IT WILL TAKE OVER $2100 TO FIX. AIRBAG MIGHT NOT DEPLOY DUE TO THIS DEFECT.
DEAR NHTSA, I WRITING TO INFORM YOU OF A FAILURE TO THE AIRBAG SYSTEM OF MY 2013 KIA SORENTO. THE INITIAL SYMPTOM OF THE FAILURE WAS AN INTERMITTENT RED AIRBAG WARNING LIGHT THAT WOULD APPEAR ON THE DRIVER'S INSTRUMENT PANEL WHILE DRIVING. WITHIN A WEEK, THE WARNING LIGHT WAS ACTIVATED ALL THE TIME WHILE DRIVING, INDICATING THE AIRBAG SYSTEM WAS NOT FUNCTIONAL. THE KIA DEALER RETRIEVED ERROR CODES B1763 AND B1764 DURING THEIR INSPECTION. THEY DIAGNOSED THE FAILURE TO BE THE "ELECTRIC FIELD OCCUPANT CLASSIFICATION SENSOR" WHICH IS LOCATED IN THE FRONT-PASSENGER SEAT CUSHION. THE SENSOR IS NOT SOLD INDIVIDUALLY, BUT ONLY AS PART OF THE ENTIRE LOWER SEAT ASSEMBLY. THE DEALER QUOTED OVER $1,600 AS THE RETAIL PURCHASE PRICE. THIS INCLUDED THE SEAT COVER, CUSHION, ADJUSTABLE SEAT RAILS, AND THE ONE PART I NEEDED, THE ELECTRIC FIELD OCCUPANT CLASSIFICATION SENSOR. THE ASSEMBLY PART NUMBER WAS 88200-1U210SAL AFTER TEARING DOWN MY OLD SEAT ASSEMBLY I FOUND THE FOLLOWING PART NUMBERS ON THE FAILED ELECTRIC FIELD OCCUPANT CLASSIFICATION SENSOR. KIA: 88950-1U500 AUTOLIV: 611166600C IEE: 31-004117-28-10 BODYSENSE: 31-723107-15-00 MAT TEST S/N: 0400640222 THANK YOU FOR LOOKING INTO THIS FAILURE. *TR
MY AIRBAG WARNING LIGHT INDICATOR HAS ILLUMINATED. WHEN RESEARCHING THE PROBLEM ONLINE, IT CAME TO MY ATTENTION THAT THIS IS A VERY COMMON PROBLEM THAT MOSTLY OCCURS IN VEHICLES THAT, LIKE MINE, HAVE JUST SURPASSED THE WARRANTY PERIOD. IF HUNDREDS OF CAR OWNERS HAVE EXPERIENCED THIS SAME SAFETY ISSUE, WHY IS IT NOT A PROBLEM COVERED UNDER A RECALL?
AIRBAG WARNING LIGHT CAME ON MONDAY (JANUARY 11, 2016) MORNING UPON STARTING THE VEHICLE. IT DID NOT TURN OFF. IT REMAINS ON AT ALL TIMES INDICATING THAT THERE IS A PROBLEM WITH THE AIRBAGS IN THE VEHICLE. TURNING THE VEHICLE OFF DOES NOT RESET HE PROBLEM AS IT STILL PERSIST. THE AIRBAG WARNING LIGHT REMAINS ON IF VEHICLE IS IN PARK OR DRIVE OR ANY GEAR. ALSO THE AIRBAG LIGHT REMAINS ON AT ALL SPEEDS FROM STANDING TO 65MPH. AIRBAG WARNING LIGHT REMAINS ON AT THE TIME OF FILING THIS COMPLAINT WEDNESDAY JANUARY 13 2016 APPROXIMATELY 9:00AM EST I HAVE BEEN IN TOUCH WITH PARKSIDE KIA OF KNOXVILLE TN AND HAVE A SCHEDULE APPOINTMENT TO HAVE THIS INVESTIGATED ON THURSDAY JANUARY 14, 2016. I HAVE HAD TO DRIVE THE VEHICLE SINCE THIS ISSUE AROSE AND AM EXTREMELY CONCERNED AS THERE IS NO WAY FOR ME TO KNOW IF IN FACT THE AIRBAGS WILL WORK IF I AM IN AN ACCIDENT. THIS IS VERY SERIOUS TO ME AS I HAVE 4 CHILDREN ONE OF WHOM HAS A LOT OF MEDICAL NEEDS, A WIFE AND A NURSE WHO ARE OFTEN TIMES IN THE VEHICLE WITH ME. I STRONGLY URGE AN INVESTIGATION IN TO THIS BEFORE SOME ONE IS SERIOUSLY INJURED OR WORSE.
TOOK MY VEHICLE - 2013 KIA SORENTO - TO HAVE A DIAGNOSIS TEST DONE AT A KIA DEALERSHIP ON WHY MY AIR BAG LIGHT IS ON BECAUSE I RECEIVED A LETTER ABOUT A CLOCK SPRING ASSEMBLY. THE DIAGNOSIS SAID CODE B1764 WHICH IS A PASSENGER OCS MAT DEF ECT AND WANTS TO CHARGE ME 2100.00 TO FIX. THIS VEHICLE IS ONLY 3 YEARS OLD AND I AM OVER THE 60,000 MILE WARRANTY. I DO MOSTLY HIGHWAY DRIVING ALONE IN THE VEHICLE AND ONLY 5% OF THE TIME SOMEONE IS IN THE PASSENGER SEAT. THIS TO ME SOUNDS LIKE A DEFECT AND SHOULD BE TAKEN CARE OF MY KIA. FROM WHAT I AM SEEING ON NHTSA WEB SITE THERE ARE MANY COMPLAINTS ABOUT THE SAME ISSUE
2013 VEHICLE WITH 60,939 MILES HAS AIRBAG SENSOR LIGHT ON IMMEDIATELY AFTER RECALL SC 124 PERFORMED. DEALER INDICATES CODES B1764 AND 1765 OCS DEFECT. DEALER STATES SENSOR DOES NOT RECOGNIZE WHEN PASSENGER IS IN SEAT, MAKING THIS A HUGE SAFETY ISSUE AND THAT NO ONE SHOULD SIT IN THIS SEAT BECAUSE A COLLISION COULD RESULT IN "TRAGEDY." KIA SAYS VEHICLE IS OUT OF WARRANTY (BY 939 MILES) AND I AM SECOND OWNER (PURCHASED THE VEHICLE WITH 12K MIKES AS CERTIFIED PRE-OWNED) THEREFORE, KIA WILL SPLIT THE REPAIR COST 3 WAYS-KIA, DEALER, ME ($2,200.00 REPAIR AND ONLY FACTORY PARTS CAN BE USED, RESULTING IN OVER $700.00 FOR ME TO PAY IF I WANT MY KIDS TO BE SAFE IN THE CAR) THERE ARE 42 OTHER REPORTS OF THIS EXACT DEFECT AT HTTP://REPAIRPAL.COM/AIR-BAG-LIGHT-INDICATOR-691 SIMILAR MILEAGE AND SAME SEAT LOCATION ON MANY OF THOSE REPORTS. DEALER CLAIMS TO HAVE SEEN THIS ISSUE ON OTHER VEHICLES AS WELL. NHTSA SHOULD INVESTIGATE THIS ISSUE, AS AIRBAGS SAVE LIVES, AND KIA'S AIRBAG SENSORS ARE DEFECTIVE. NO CONSUMER SHOULD HAVE TO BEAR THIS UNREASONABLE FINANCIAL BURDEN ON A THREE YEAR OLD CAR FOR AN AIRBAG SENSOR THAT GOES OUT AT A FEW MILES OVER 60,000. SENSOR REMAINS ON CONSTANTLY. SHAME ON YOU, KIA. THIS WAS MY THIRD KIA BECAUSE I TRUSTED KIA'S COMMITMENT TO SAFETY. I WILL NOT MAKE THIS MISTAKE AGAIN.
DRIVER AIR BAG DID NOT DEPLOY RIGHT SOME THING TORE THRU RIGHT SIDE CAUSING 2ED BURNS ON RIGHT REST AND CUT ON RIGHT FOREARM
UPON STARTUP OF VEHICLE OR SHORTLY THEREAFTER THE S IRISH WARNING LIGHT CAME ON AND HAS REMAINED ON SINCE. *TR
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Quick Summary
The 2013 Kia Sorento has 45 Air Bags complaints on file. 4 crashes have been reported. Review the timeline above for detailed owner experiences.