67 complaints reported

2015 Kia Sorento UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
67
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jun 2022

Snow White Pearl Paint has started peeling from roof by windshield and on driver door pilar causing rust spots.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Mar 2021
May 2022

Paint peeling following stone hit approximately January 2022

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2022
May 2022

Snow white pearl paint is peeling off.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2021
Mar 2022

The paint is peeling off of my car all the way to the metal in multiple places. Causing rusting.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Mar 2022
Feb 2022

At first, it wouldn't shift out of park. Now the driverside headlight intermittently flickers and goes out. There's a burnt electrical smell coming from the engine compartment.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Feb 2022
Jan 2022

I have the Sorrento with the white pearl paint for last couple years I’ve had small flakes come off and I’ve tried to cover them up with the ink pen. But the spots are just getting bigger. So Disappointed. This is my second Kia I did not have a problem on the black when I had before this

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Sep 2021
Jan 2022

Severe paint chipping on the hood of car and roof. Causing rust to build by windshield. Kia refuses to fix the issue

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2016
Jan 2022

The paint is chipping off my 2015 Kia Sorrento. It’s especially bad right above my windshield but it’s chipping in a couple other areas and progressing quickly. It only has 90,000 miles on it. This should not be happening.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2022
Nov 2021

Paint is chipping off from the hood and around the windshield Pearl white Kia Sorento Noticed this occurring 2/2021

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2021
Nov 2021

Head light low beams keep burning out on a frequent basis. have to replace couple times a year. have tried led lamps but no after market led lamps seem to fit correctly. have not found any suitable led lamps to use. Halogens continue to burn out. sometimes one light goes out and then will come back on. but always will eventually burn out before they should.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2021
Oct 2021

The paint on my Kia (pearl white) blew off from a portion of my car on a windy day. The car has been seen by the Kia dealership and we were referred to Kia consumer affairs. There were no prior signs of paint peeling in the area where it blew off prior to it blowing off.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2021
Oct 2021

Normal low beams are useless for driving. You must use high beams to be able to see, even in town. This has been a problem since I purchased the vehicle in 2015. Also, I have had to replace the bulbs three times, If I don’t buy the brightest/most expensive ones, I’ve wasted my money and it’s like putting a night light in front of your vehicle.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Nov 2020
Oct 2021

I have a 2015 Pearl White Kia Sorento. My paint has chipped tremendously and I have only had the truck for a year and a half. It first started with a small chip on the side of my windshield which is now huge. I started noticing more chips shortly after and they are now huge as well. There has to be a defect in this paint because EVERY snow white kia that I have seen in my city looks JUST like mine.... PEELING!

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Sep 2020
Aug 2021

2015 Sorento has paint peeling and chipping due to air and weather. The peeling paint started December 2019. The condition has gotten worse. The chipping started this year.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2021
Jul 2021

I am making a complaint due to the paint chipping above the windshield. The paint started to chip and now in growing larger. Every time it rains the paint chips more and more. I have noticed not only that my car pillars on the siding around the windshield peeled that I have repainted but now it is above the wind shield. There are alot of Kia Sorentos in my area that the top of their vehicle are peeling as well so this has to be a manufacturer problem. I have spoken with a few shops in the area and they stated to inform Kia that is an ongoing issue with all the kia's. I have pictures of the top of my vehicle.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Apr 2020
Jul 2021

Intermittently and unpredictably, my V6 Sorrento just loses all power when trying to accelerate. This occurs when trying to accelerate from a stop or slow roll, but not when moving along at over, say, 20 mph. Obviously, this can be a very dangerous thing when trying to cross or pull out onto a street when there’s oncoming traffic. The car will move just enough to place it in the path of oncoming traffic and then nothing more until after I’ve released and depressed the accelerator enough times for it to finally decide go. The car has been to the dealer several times for this, and they’ve had no remedy. They said that they couldn’t do anything because they couldn’t duplicate the problem, which is no surprise because it’s totally unpredictable. I’ve had the car into the dealer for this enough times that they finally opened a case with Kia corporate, who also had no answers. My private mechanic found a service bulletin (online, and not from Kia) that said a hose in the fuel system was the issue. After I took the car back to the dealer yet again and told them about the bulletin, they supposedly checked the hose and said that it was okay, but they didn’t try replacing it. After all that I’d been through dealing with this, the dangerous situations it has put me in numerous times, and the fact that they had no answers, it seems to me that they should at least have tried replacing the hose. I’ve been dealing with this for years, and it's disconcerting and dangerous to not be able to trust the car. The car is a 2015 Sorrento SX V6 that I bought in July of 2017 with 31,094 miles on it, and I paid extra to have it “certified.” There is a thread on Kia-Forums.com where others have expressed having the same issue, also with no resolution. Thank you.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2021
Jul 2021

The contact owns a 2015 Kia Sorento. The contact stated that while reversing out of a parking space and making a left turn, the contact heard an abnormal popping. The contact felt the vehicle was dragging something underneath the vehicle. The contact was able to pull over and restart the vehicle however, the engine was shaking and the contact saw that there was oil leaking on to the ground. The contact put the vehicle in neutral and had her son push the vehicle to her residence. The dealer was contacted but the service department was unavailable. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 123,050.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2021
Jun 2021

In July of 2019 I purchased a 2015 Kia Sorento from Haley Toyota of Richmond. About 7 days after purchasing my Sorento, it was cutting off on me while driving and not starting. It was during the hot summer and I would be in the car with my kids sweating stuck hours away from home until the car decided to start up again. It would cut off on us while we were driving!! One day it was almost a terrible accident. Someone almost slammed into the back of us I had to swerve into the ditch!! And ALL of my children were present and my mother. It would start back up like after 30 minutes sometimes hours!! The first time this happened, when we finally got it to the dealer they had it for a while. They said they replaced a computer system and that that should fix it. It didn’t. We kept taking it back they kept not fixing it. And now the car is just not working whatsoever. And I’m still paying for it. The engine shouldn’t be cutting off while the car is in motion. And I’ve looked and there are so many recalls on this car but why isn’t mine included in any engine recalls? The engine is no good. Toyota should not have sold me that car. The vehicle was inspected by Toyota AND Kia and they both acted as though they didn’t know the issue. Then the car just stopped working. We took out in so many times with no resolution. And not I’m stuck paying for a car that doesn’t even run. $333/month plus car insurance. And it was dangerous to drive. No warning Lights or warning signs popped on it would just cut off in the middle of no where. And then after that the engine light would come on, but never before cutting off I never had any warnings. I’ve been given no resolution, and I really need help.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2019
Jun 2021

After engine replacement the car has a major loss of power that occurs intermittently. When accelerating the car will stutter and slow down I live In The mountains and there are a lot of blind corners that are safe to Navigate when the vehicle responds properly. I have almost been tboned by oncoming vehicles traveling at an excessive speed around those corners due to the loss of power the vehicle has suffered due to poor repairs and faulty engine

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2021
Mar 2021

IT STARTED WITH A SMALL SPOTS ON THE FRONT EDGE OF THE HOOD. THAT SPOT GRADUALLY GREW AND MORE SPOTS STARTED PEELING. THE NEXT CAME ON THE DRIVER'S SIDE ON THE FRAME OF THE WINDSHIELD THEN ON THE PASSENGER SIDE. PIECES OF PAINT JUST PEELED OFF. THERE'S ABOUT A GOOD 8" LONG PATCH THAT HAS NO PAINT AND IT'S STILL FLAKING. THE PIECE OF PAINT THAT CAME OFF WAS SO THIN AND BRITTLE, I COULDN'T BELIEVE IT. IT JUST SEEMS LIKE THE UNDERCOAT WASN'T GOOD AND DIDN'T FUSE WITH THE PAINT WHEN IT WAS APPLIED. I DON'T KNOW IF I'M GOING TO HAVE TO HAVE THE ENTIRE SUV REPAINTED.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2021
Feb 2021

I have a 2015 kia sorento my paint has started peeling off for no reason. It is snow pearl white .I've spoken to and have seen others just like mine doing the same thing. This is definitely kias responsibility. Not all of us would have the same issue if not!!!

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Feb 2021
Dec 2020

PEARL WHITE PAINT IS PEELING FROM THE BASE COAT. STARTED PEELING AT 90K MILES. PAINT WARRANTY ENDED AT 40K MILES. THERE IS A CURRENT LAWSUIT IN PROGRESS ON THIS ISSUE. I AM NOT A PART OF THAT YET.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2020
Oct 2020

THE PAINT ON MY PEARL WHITE KIA SORENTO IS FALLING OFF. I CONTACTED THE KIA DEALERSHIP IN MOBILE, AL WHERE I PURCHASED IT FROM THE SERVICE MANAGER CAME OUTSIDE TOOK PICTURES AND NEVER CONTACTED ME. I CALLED AND CALLED AND HE NEVER RETURNED MY CALLS. I ALSO CONTACTED KIA CORPORATE AND WAS GIVEN A CASE# 13187397. NOONE EVER RETURNED MY CALLS. I PAID OVER $700 TO HAVE MY CAR PAINTED MYSELF AND THE PAINT STARTED TO PEEL OFF AGAIN IN LESS THAN 90 DAYS. THE STORE REPAINTED TO FAULTY AREAS AT NO CHARGE. THIS IS RIDICULOUS.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2019
Oct 2020

TRANSMISSION TAKING TIME TO LOAD OR NOT PICKING AT INITIAL MOVE UNTIL YOU PRESS MORE GAS PEDAL.

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2019
Sep 2020

ABS LIGHTS KEEP COMING ON AND OFF WHEN TAKING IT TO THE SHOP THE CODE READER IS GIVING NO CODES

Type: Vehicle, Vehicle: 2015 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2020

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Quick Summary

The 2015 Kia Sorento has 67 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.