25 complaints reported

2019 Kia Sorento Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
25
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Feb 2026

I have a 2019 Kia Sorento that the paint is pealing all the way down to the metal on the roof and the hood of the car. I am past my 3 year 36K mile warranty and I've been to the dealership and they have told me there is nothing they can do for me. I have taken care of my car and kept up with all the maintenance.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2025
Jan 2026

The paint is peeling off the roof and front of vehicle. The car is (2019) out of the 3\36 warranty and the dealer says there is nothing they can do to help me. I asked the service writer if this is a common problem with these vehicles. His comment was what color is your car (it is white) he said the white cars are having a major problem with paint peeling.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2026
Jan 2026

All my paint is chipping on my vehicle. I can't even go to the car wash and wash my car cause the paint comes off. It is snow white pearl paint. I needed to have half my car painted now the other side is doing the same thing.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jun 2025
Dec 2025

Paint peeling issues with the snow white paint

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2025
Jul 2025

2019 Kia Sorento White Pearl Paint began peeling. Spoke with Kia Dealership about issue due to sister company Hyundai having the same issue which resulted in an extended warranty. I began communication with dealership on June 2, 2025. During this time, it had been told that other Kia White Pearl Paint has been defective, but nothing has been done on Kia's side as of now. My dealership has "attempted" to get a Goodwill coverage due to paint warranty expired after 36 months of the vehicle which was in 2022. I have been put back and forth and not given specific answers on how to move forward with getting my car fix for a manufacturing/defective paint error. I have also priced out other body shops and the price estimate was over $2500. I am frustrated as I do not believe I should have to take care of an error based on Kia's issue.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2025
May 2025

Snow white pearl paint is not bonding to kia sorento roof

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2025
May 2025

I am the original owner of my vehicle, which I purchased brand new from the dealership in December, 2017]. The car is now five years old and has been regularly maintained. However, I have observed significant issues with the paint, which is bubbling and peeling off in large amounts in several areas of the vehicle. This condition is concerning, as it not only affects the vehicle’s appearance but also has the potential to cause rust and other mechanical issues if left unaddressed. Given that the peeling is occurring despite proper care and no external factors such as accidents or environmental damage, I believe this may be a manufacturing defect. I am requesting an evaluation of this issue and any available remedies under the manufacturer’s warranty, especially considering the potential for long-term damage to the vehicle’s structure and mechanical components. Sincerely, [XXX] [XXX] 2019 Kia Sorento [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2025
Feb 2025

The paint is peeling terrible. Has not been inspected by anyone

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2025
Jan 2025

There is delamination of the snow pearl white paint. It has been reported and noted at the Kia dealership. Starting on the hood and passenger driver side door. It is literally falling off after a bubble formed under the paint. Kia has pictures of this

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Nov 2024
Jan 2025

The Sorento is coated with a "Snow White Pearl" paint that started delaminating rapidly. I took it to the dealership at first for a pen touch up, but it started chipping and peeling exponentially quicker lately. This is a serious issue as the paint is the only protector of the body from rust and wear.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2024
Nov 2024

The paint is peeling everywhere on my vehicle

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Nov 2024
Oct 2024

Delamination of my pearl white paint started occurring at 44,000 miles on my 2019 Kia Sorento. Now at 54,000 miles it's gotten worse and continues to expand. Occurring on the hood and the roof.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2023
Oct 2024

PEARL WHITE PAINT STARTED PEELING ABOUT 6 MONTHS AGO. ABOUT 40,000 MILES

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2024
Mar 2024

PAINT CHIPPING OFF

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2024
Feb 2024

Paint is peeling off the hood of the car.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2024
Dec 2023

Pieces and or flakes of vehicle paint are falling off the body of the vehicle. Mainly affected areas is the top front portion of the roof above the windshield and front of the hood. Paint started peeling off around the 28,000 mile mark. I’m currently at 30,000 miles. Keeps getting worse. A piece of paint peeled off and was stuck to my windshield and I could not visibly see the road. Had to pull over and remove the peeled off piece of paint

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2022
Dec 2023

The contact owns a 2019 Kia Sorento. The contact stated that while driving at an unknown speed, the vehicle began shaking and a burning odor emanated from the 12V accessory outlet. The contact stated that the instrument and meter did not illuminate. The vehicle was taken to a dealer where it was diagnosed that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 65,000.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2023
Sep 2023

After a particular strong rainstorm I found 4 areas on the driver hood right above the headlight and 6 spots above the windshield that were cracked, bubbled and pealed off all the way down to the metal frame. The areas on the hood remain small. They bubble and chip off a little at a time. The areas above the windshield is completely stripped 75% across the top and 4-6 inches deep. The paint continues to sheer off in large chunks all the way down to the metal. I purchased my Sorento in January 2019 brand new. Color is pearl white.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Apr 2022
Jun 2023

My Kia Sorrento Snow White Paint Peeling Chipping Flaking. Rapid peeling of paint. Delamination. My Kia is just a little over three years old. Should not be peeling. This is my second kia. My older one same color no paint issues even after 6 years. Paint is bubbling in some areas and seems like a manufacturer faulty paint job. Paint is coming off in big flakes on doors sides, around windshield and rear hatch area.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jun 2023
Mar 2023

Had large paint chip come off hood and stuck on windsheild. Was driving on interstate which caused blind spot while driving 60 mph. Had to pull to side of road to clear windsheild.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2023
Feb 2023

2019 Kia Sorento Snow White Peal peeling paint on hood and roof of car. Per body shop this "delamination"

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Mar 2023
Dec 2022

Paint is peeling and flaking off rapidly on my Kia. I had rocks kicked back on my vehicle while driving causing the paint to crack down to the 2nd layer of primer. It is snow white pearl color and it was told to me by a mechanic and by the insurance representative that there is a manufacturer error in the paint color on my specific model. I will continue to have these issues, forking out thousands of dollars to have the paint repaired, for every incident that may happen. I'm concerned that this will create a safety hazard while driving for me as the driver as well as other drivers. I called Kia to see what they would do about it and they said nothing because there's no recall.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2022
Nov 2022

Front bumper (black) is peeling. Local repair shop said the bumper was not properly primed before they (KIA) painted them. Peeling started 9/15/2021

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Sep 2021
Jul 2022

The white pearl paint on my 2019 Kia Sorento has started chipping in some spots without any impacts or action that would affect it. I feel that this could expand and maybe chip a large portion of the hood paint while I am driving, which may cause me to react erratically and maybe cause an accident. I have seen many complaints online recently of other owners encountering the same problem. I have taken the SUV to the dealer many times for maintenance, but they have not attempted to repair the issue. No lights or alarms have presented themselves prior to this issue, which I first noticed while washing my car in January 2022.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jun 2022
Feb 2021

Pearl white paint peeling and chipping on hood of vehicle and bumper. KIA has known knowledge and history of this defect of the 2019 Kia Sorento with the Pearl white paint and hasn't stop using this color paint. Paint flakes has to go somewhere, air, water, etc. Hazardous material.This not just a touch up job, expensive procedure, have to restore the whole area, with the ensure that the paint matches up and possible cause of repainting again in the future. Kia needs to be held responsible for permitting defective equipment on the road.

Type: Vehicle, Vehicle: 2019 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2021

Trend Over Time

Complaints by year

Quick Summary

The 2019 Kia Sorento has 25 Structure complaints on file. Review the timeline above for detailed owner experiences.