7 complaints reported

2020 Kia Sorento UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
7
Crashes
1
Fires
1
Injuries
2

Complaint Timeline

Chronological view of owner reports

Dec 2025

I was driving my vehicle and all the sudden all the lights on my dashboard came on, I am going to try and remember exactly which ones came on. The engine malfunction light, the ABS light, the battery light, the EPS light, the oil light, there were more lights that came on but I don't know the exact name of it. Then I heard a pop, smoke pouring through the vents, this all happened within 30 seconds. I quickly pulled into a driveway, there was a flame coming from beneath the hood. I ran up to the person's house. I was ringing the doorbell, they instantly seen what was happening. The male owner of the home came running out with a fire extinguisher and put out the flame. I kept up with all the maintenance of my vehicle, oil changes, making sure everything was up to date. All the oil had poured out of the vehicle some a little on the road around the same time the lights came on and I heard the pop and in the rest in the driveway. I didn't know what to do so I called Kia to report it, then I called triple A and they refused to tow it. I called a random tow truck driver who was kind enough to tow it back to my house. The person at Kia told me to tow it home and they would send out an inspector, I'm still waiting for a response. My vehicle only has 75,000 miles on it and nothing was wrong with it. I've never had a car just start on fire before. This is so upsetting because I am a single mother of 3 children, with a single income. I am an RN and it is my only transportation to and from work. I truly hope someone rectified this situation.

Type: Vehicle, Vehicle: 2020 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2025
May 2025

Driving down the highway normal conditions at 60 mph and sunroof exploded out. Very loud noise and pulled off of highway . Found sunroof was shattered. no cars were around at the time and nothing hit the roof to cause it .

Type: Vehicle, Vehicle: 2020 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: May 2025
Aug 2023 Injury

While driving on a paved highway, very light traffic in the early afternoon at approximately 65 miles per hour the sunroof on my vehicle suddenly and violently exploded spraying shards of glass everywhere. The "explosion" caused me to veer from the roadway and momentarily lose control of the vehicle. My safety as well as my 2 (two) passengers were placed at risk. Damage to my vehicle is substantial and both of my passengers complained of bits of glass in their eyes.

Type: Vehicle, Vehicle: 2020 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2023
Sep 2022

My problem is the "Emergency" key on the key fob. I've never had the problems with other fobs that I've had with this one. The other day I was in a food store and had my keys in my jacket pocket and I must have leaned forward and all of a sudden my horn started blowing fiercely. I heard it when it started because I was in the store and about 100 feet from my car. Several times I've accidently depressed the rear hatch button and it would go up. I feel these fobs are a great hazard because you may not be close enough to hear the horn, or notice when your rear hatch goes up. People could walk by and steal whatever you have in the back. I'm always worried when I leave my vehicle in a parking lot.

Type: Vehicle, Vehicle: 2020 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Sep 2022
Aug 2022 Crash Fire Injury

MY DAUGHTER'S FATHER WAS INVOLVED IN A CAR ACCIDENT ON 12/17/2020, HIS VEHICLE FULLY ENGULFED RESULTING IN HIS DEATH

Type: Vehicle, Vehicle: 2020 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2020
Sep 2021

The moon roof is not closing. When trying to close it, it makes clicking noises and goes slow to close but then just goes half way of less and opens all the way up. The inside cover is the only thing that closes. I’ve checked to see if any debris is stuck but nothing is there and I cannot close the window at all.

Type: Vehicle, Vehicle: 2020 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Sep 2020
Jul 2021

I was driving on my way to work and suddenly I heard a Boom and the car turn off, all the warning signs came on, no power steering while I’m driving at 45 mph. Few seconds later the car turns on by itself. All this while I was driving. I was so scared. There was other vehicles around me, I was afraid to hit them or them to hit me.

Type: Vehicle, Vehicle: 2020 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2021

Trend Over Time

Complaints by year

Quick Summary

The 2020 Kia Sorento has 7 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.