25 complaints reported

2015 Kia Soul Electrical System

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
25
Crashes
0
Fires
3
Injuries
0

Complaint Timeline

Chronological view of owner reports

Mar 2025

The concern, is that Kia recently (2023) recalled the BMS (and potentially the HV Battery) for vehicles as old as 2015 on the Koa Soul EV, and their warranty on said parts is 10 yrs or 100k miles. The concern is that there is no extended warranty period FOR the cars. So if the cars fail again within a yr, you end up paying out of pocket for the repairs. There are plenty of forum posts that talk about their batteries being replaced with re-manufacturered, only to need to be teplaced AGAIN within less than a yr. I think Kia needs to be forced to extend the warranty on these batteries to cover any potential future issues.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Mar 2025
Dec 2024

Car stalling on highway and blowing smoke out of the exhaust. No warning lamps or messages. Mechanic thinks it’s the catalytic converter.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Nov 2024
Apr 2024

On April 11,2024, I attempted to drive my Soul EV out of the parking lot of my place of employment going less than one block only to have the power severely limited (from a speed of 40mph to 15mph on a busy road at rush hour). I was able to safely get myself to a parking lot and placed the car in park. I noticed both the triangle with the exclamation mark and EV in the center plus the turtle lights illuminated on the dashboard. I searched those lights and discovered there was an immediate warning about the EV battery and a failure within the battery plus a problem with the temperature of the battery cooling system. I turned the car off, placed it in park and attempted to drive again within the parking lot only to have the same scenario repeated. I was informed by the Kia Service Center that "Kia engineers are aware of this problem but there's no solutions. This is the THIRD time I have received a notice that the EV battery may malfunction or ignite and cause a fire. This car just had a battery recalled due to a malfunction as I had the car stop suddenly on a 3 lane highway. I waited months to get a replaced battery, then I got a recall notice but my battery had been replaced but I had to have some "wiring harness" repaired with the computer upgrade. Now suddenly the car stopped and showed a warning light about the temperature of the motor is too high. The service advisor acknowledged the car is unsafe to drive and has been unsafe.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Nov 2024
Jan 2024

The contact owns a 2015 Kia Soul EV. The contact stated that the vehicle was included in NHTSA Campaign Number: 23V218000 (Electrical System) and the vehicle was repaired under the recall. The contact stated that after the repair was completed, the vehicle went into "Reduced Power" and "Power Limp Mode" while driving at various speeds and initially after starting the vehicle. The vehicle was returned to the dealer where the recall repair was completed the recall repair; however, the dealer was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 111,400.

Type: Vehicle, Vehicle: 2015 KIA SOUL EV, Manufacturer: Kia America, Inc.
Incident: Jan 2023
Nov 2023 Fire

The contact owns a 2015 Kia Soul. The contact stated that while parked, the entire instrument panel had become inoperable and the vehicle had started to smoke. The origin of the fire was unknown. The check engine and electrical warning light were illuminated. The vehicle was towed to New York Auto. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to an electrical issue. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000. The VIN was not available

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jun 2023
Sep 2023

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V218000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: May 2023
Jul 2023

Kia issued recall 23V218 in relation to the High Voltage Battery being able to short curcut and catch fire. They don't know for sure the cause, nor do they have a remedy in place yet. If my car can randomly catch fire, that sounds like a pretty big saftey recall issue. That recall was issued 4 months ago. I asked about being given a loaner car until there's a fix and I was told no. I asked about them repurchasing the car since they don't have a fix, they said no. I asked about the battery being replaced as a precaution and was told that they don't yet have a way to make sure the replacement battery won't have to same issue. So there are all these ppl driv9ng down the street because we don't have any choice BUT to drive our car and Kia isn't willing to help us in any way shape or form.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Mar 2023
Mar 2023

My car is susceptible to theft due to the fact, Kia did not place immobilizer unit in my 2015 Kia soul. I’m trying to find out where I go to get the software update on my vehicle so it doesn’t get stolen and I can’t find anywhere nobody’s contacted me from Kia please help me with this situation. thank you in advance for your time and consideration in this matter.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Mar 2023
Feb 2023

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V218000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the check "EV System Light" was displayed. The failure mileage was unknown. VIN tool confirms parts not available.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Feb 2023
Dec 2022

MY KIA SOUL melted down 3 replaced ignitioon coils they melted and were smoking. dealer wont cover sice its electrical --i purchased a 10 year 100k mile extra warranty through fidelity in deerfield beach fl they sad battery caused it and wont even come to look at it , car just turned 57 k miles -- what can i do ?? dealer wants 4 k $ to repair

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Dec 2022
Mar 2020

EVER SINCE I REPLACED ED MY BATTERY 1/30/2020 I AM HAVING INTERMITTENT STARTING ISSUES, I HAVE TAKEN THE CAR TO THE DEALER ON SEVERAL OCCASIONS AND THEY ARE NOT ABLE TO FIND THE ISSUE. ONLINE THERE ARE MANY FORUMS WITH HUNDREDS OF PEOPLE WITH THE SAME ISSUE. KIA DOES NOT ACKNOWLEDGE ANY RECALLS OR ISSUES BUT YET WE ARE ALL DEALING WITH CATS THAT WON'T START

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Oct 2020
Feb 2020

WHEN TURNING ON THE IGNITION NOTHING HAPPENS. THE DASH LIGHTS GO ON BUT THE CAR DOESN'T START. AFTER A FEW TRIES IT WILL START. SOMETIMES A SHORT HESITATION, OTHER TIMES IT WILL TAKE SEVERAL TRIES. I HAVE A NEW BATTERY.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jun 2020
Jan 2020

CAR WOULD NOT START WHEN START BUTTON DEPRESSED. LIGHTS ON DASH AND RADIO COME ON BUT CAR WILL NOT START BY PUSHING ON BUTTON EITHER WITH FINGER OR SMART KEY. IN THE PAST, THE CAR HAS EVENTUALLY STARTED BUT NOT TODAY. DEALERSHIP HAS CHECKED CAR TWICE WITH NO CORRECTVE ACTION EVEN SUGGESTED. THEY SAY THE HAVE NO IDEA FOR REPAIRS BECAUSE CAR ALWAYS STARTS AT THE SHOP. THEY SUGGEST HAVING THE CAR TOWED TO THE SHOP WHEN FAILURE OCCURS AND HOPE THE CAR WILL NOT START WHEN IT GETS TO SHOP. THE BATTERY IS NEW. CAR WAS AT THE DEALERSHIP FOR ROUTINE MAINTAINENCE TUESDAY, IT IS THURSDAY AND THE CAR WILL NOT START AFTER MANY ATTEMPTS. ON TWO OCCASIONS I SAT THE SMART KEY IN THE CUP HOLDER AFTER A FAILED ATTEMPT AND THE CAR STARTED WITHOUT ME PUSHING THE START BUTTON OR HAVING MY FOOT ON THE BRAKE PEDAL. IT SEEMS THERE ARE SEVERAL POSTINGS ABOUT THIS ISSUE ON THE INTERNET WITH NO RESOLUTION FORTHCOMING. IT IS QUITE FRUSTRATING!

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jan 2020
Jan 2020

MY 2015 KIA SOUL BASE MT IS HAVING TROUBLE STARTING THE KEY WON'T TURN OVER THE IGNITION. OR THE IGNITION WILL TURN AND GET STUCK TO WHERE YOU CAN JUST PULL THE KEY OUT

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Dec 2019
Nov 2019

CAR WON'T START WHEN COLD. IT HAPPENED WHEN IT HAS BEEN SITTING FOR LONGER PERIODS OF TIME OVER 3 OR 4 HOURS. CAN BE JUMPED TO START ,AND IF I CHARGE IT OVER NIGHT IT WILL START 2 OR 3 TIMES BUT WILL THEN NOT START. WHEN TRYING TO START IT MAKES A SERIES OF CLICKS AND THE INSTRUMENT CLUSTER WILL FLICKER. IT BEGAN THE WINTER OF 2018 AND WAS FINE ALL SPRING, SUMMER AND FALL. NOW THAT IT'S GETTING COLDER AGAIN IT IS BACK TO NOT WANTING TO START

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jan 2018
Oct 2019

KIA SOUL 2015 STALLS AT HIGHWAY SPEEDS, SERVICE CENTER BLAMES BAD BATTERY. ALSO CAR STRANDS ME BY FAILING TO START TWENTY MINUTES LATER IT STARTS FINE. I BLAME ELECTRICAL SYSTEM THAT MAY HAVE TAKEN OUT MY BATTERY. BAD BATTERY OR NOT, A CAR SHOULD NOT FAIL AT HIGHWAY SPEEDS DUE TO A BAD OR LOW BATTERY. THIS IS INCREDIBLY UNSAFE AT ANY SPEED.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jan 2019
Dec 2018

THE AIR AND HEAT STOPPED WORKING ALTOGETHER. I TOOK IT TO ARAPAHOE KIA IN CENTENNIAL, CO. THEY TOLD ME THE BLOWER MOTOR HAD FAILED. I HAD ANOTHER SHOP LOOK AT IT AND THEY TOLD ME THE WIRING TO THE BLOWER MOTOR HAD COMPLETELY MELTED. IT LOOKS LIKE THERE WAS A SHORT THAT LIT THE WIRES ON FIRE. LUCKILY, IT DID NOT IGNITE THE WHOLE CAR LIKE SOME OTHER CASES.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Nov 2018
Sep 2018

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HATFIELD KIA (1455 AUTO MALL DR, COLUMBUS, OH 43228, (855) 226-5444) WHERE THE CONTACT WAS INFORMED THAT THE STARTER FAILED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED TWICE. DURING THE SECOND OCCURRENCE, THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BOTH TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 30,400.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Sep 2017
Jul 2018

THE LIGHTS GO OUT WHEN I TURN MY TURN SINGLE ON OR WHEN I SWITCH FROM LOW BEAMS TO HIGH BEAMS.IT HAPPENS STANDING STILL OR MOVING.IT STARTED AWHILE AGO DON'T KNOW THE MONTH IT WAS SOMETIME LAST YEAR.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Aug 2018
Jun 2018 Fire

TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE THE VEHICLE WAS PARKED, IT CAUGHT FIRE AND BURST INTO FLAMES. THE CONTACT STATED THAT A NEIGHBOR ALERTED HER THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A REPORT WAS FILED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED AND TOWED. THE CONTACT CALLED DRIVE TIME AT (832) 325-4380 (LOCATED AT 11205 GULF FREEWAY, HOUSTON, TX 77034) AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Feb 2018
Dec 2017 Fire

TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE THE VEHICLE WAS PARKED, IT CAUGHT FIRE. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS INSPECTED, BUT A DEFECT WAS NOT FOUND. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS 20,000. *BF CONSUMER STATED THE VEHICLE WAS NOT INSPECTED. IT WAS JUST DECLARED A TOTAL LOSS. FIRE DEPT SAID IT WAS TOO BURNED TO KNOW WHAT CAUSED THE FIRE. ONLY THE MOTOR BURNED, NOT THE REST OF CAR. THE MOTOR UP TO 2 FRONT TIRES GLOVE COMPARTMENT MELTED. UPDATED 8/30/18*JB

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jul 2017
Aug 2017

CONTINUOUSLY HAVING MY BATTERY GO DEAD, BUT LOCKS AND LIGHTS WORK AT THE TIME THE. ARTERY IS DEAD. WHEN YOU GO TO START THE CAR YOU HEAR A SERIES OF CLICKS,BUT WON'T TURN OVER. WHEN YOU GO TO JUMP START THE BATTERY IT TAKES ONLY 30 SECONDS TO A MINUTE TO START. THEY HAVE CHECKED MY BATTERY AND CAR OUT AND CAN FIND NOTHING WRONG WITH IT.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Feb 2017
Nov 2016

CHRONIC DEAD CAR. BATTERY TESTS FINE, NO DRAWS AND WAS REPLACED TO ENSURE FAILURES WERE NOT THE BATTERY. 30 DAYS OUT OF SERVICE TO DATE. DEALER/MANUFACTURER CANNOT DIAGNOSE ISSUE. THERE HAVE BEEN NOISES FROM FUSE BOX UNDER HOOD WHILE CAR IS DEAD. CLICKING NOISES INSIDE CAR, WHEN CAR IS DEAD.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: May 2016
Jul 2016

MY KIA SOUL ELECTRONIC DOOR LOCKS OPERATE IN A RANDOM AND DANGEROUS FASHION. I UNLOCKED THE CAR AND PUT MY PUPPY IN THE VEHICLE AND CLOSED THE DOOR NOT KNOWING THAT MY KEYS WERE STILL IN THE CAR; ALL THE DOORS IMMEDIATELY LOCKED AND I HAD TO BREAK THE WINDOW TO SAVE THE DOG. OTHER TIMES ONE OR TWO DOORS WILL LOCK. THE DELAY IN LOCKING IS RANDOM AND UNRELIABLE. CAR WAS IN PARKING LOT. THIS SYSTEM SHOULD BE DISABLED UNTIL KIA REVIEWS OPERATION OF THE SYSTEM. THERE SHOULD BE A CONSISTENT TIME DELAY BEFORE DOORS LOCK. THIS IS A SAFETY ISSUE.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jul 2016
Jan 2016

CAR BATTERY SEEMED DEAD THOUGH WHEN I TURNED THE KEY THE LIGHTS GO ON AND FLICKERING SOUND BUT DOESN'T CATCH. WHEN JUMP STARTED IT DIDN'T TAKE LONG MAYBE TWO MINUTES AND CAR STARTED.

Type: Vehicle, Vehicle: 2015 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Oct 2016

Trend Over Time

Complaints by year

Quick Summary

The 2015 Kia Soul has 25 Electrical System complaints on file. Review the timeline above for detailed owner experiences.