2020 Kia Soul Power Train
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
I WAS ON A TWO-HOUR DRIVE WHEN THE CAR STARTED MAKING ODD NOISES AND THE AUTOMATIC GEARS DID NOT SEEM TO BE SYNCING/SHIFTING CORRECTLY WITH MY ACCELERATION. I HAD TO PULL OVER OFF THE HIGHWAY SEVERAL TIMES. THEN THE CHECK ENGINE LIGHT CAME ON. THAT'S WHEN IT STARTED TO GET REALLY BAD. I WAS OVER AN HOUR AWAY FROM HOME DRIVING UP TO A COURTHOUSE TO FILE A PETITION THAT WAS ON A DEADLINE. SO I CALLED THE LOCAL KIA DEALERSHIP AND EXPLAINED WHAT WAS HAPPENING. I ASKED THEM IF IT WAS SAFE TO KEEP DRIVING AND WHETHER THE ENGINE WAS GOING TO BLOW UP. THE MAN WITH WHOM I SPOKE SAID HE KNEW WHAT WAS PROBABLY WRONG WITH THE CAR BECAUSE IT WAS NOT "UNCOMMON" BUT HE COULD NOT TELL ME ANY DETAILS BECAUSE OF THE "WARRANTY." HOWEVER, HE SAID I WAS SAFE TO KEEP DRIVING. I WAS NOT, IN FACT, SAFE TO KEEP DRIVING. THE TRANSMISSION DIED WHEN I WAS GOING 75MPH ON THE HIGHWAY. THE CAR IS NOW IN THE SERVICE DEPARTMENT AT THE KIA DEALERSHIP IN BURLINGTON, NC, WAITING FOR A NEW TRANSMISSION THAT IS NOW ON BACKORDER. THIS WAS A BRAND NEW CAR, AND IT LITERALLY ALMOST KILLED ME. THE MAN AT THE SERVICE BARELY BATTED AN EYE. YOU WOULD THINK I WAS GETTING MY OIL CHANGED. I COULD NOT BELIEVE HOW MATTER-OF-FACT HE WAS WHEN HE DESCRIBED HOW "COMMON" THIS PROBLEM IS IN THE NEW KIAS. THIS SHOULD NOT EVER BE A "COMMON PROBLEM" FOR ANY BRAND NEW VEHICLE. THIS IS ABSOLUTELY INFURIATING AND COMPLETELY DISTURBING. I DON'T EVEN HAVE ANY PAPERWORK ON THIS. THE DEALERSHIP HAD ME PICKED UP BY ENTERPRISE AND GAVE ME LITERALLY NOTHING. I WILL BE CALLING THEM TOMORROW MORNING WHEN THEY OPEN TO REQUEST THIS DOCUMENTATION.
I was driving on I-75 in heavy holiday traffic, suddenly no acceleration and car started slowing. Transmission just quit working. My car only has 20,000 miles on it. I was able to get to the side of the road without getting hit. Online there are many reports of this issue with the 2020 Kia Soul, with it occurring in vehicles with as little as 5000 miles. It has been noted by Consumer Reports. There were no warnings and no indications other than the sudden loss of power with 7000+ rpm showing on the tachometer.
TRANSMISSION FAILED WHILE DRIVING ON HIGHWAY CREATING A POTENTIALLY VERY DANGEROUS SITUATION. AS I WAS DRIVING ON THE HIGHWAY, I NOTICED THE ENGINE REVVING UP FOR NO APPARENT REASON. AT FIRST I THOUGHT THAT PERHAPS THE TIRES WERE SPINNING ON BLACK ICE OR A FROZEN FROST ON THE PAVEMENT. NOPE, IT CONTINUED TO HAPPEN ON VERY DRY SECTIONS OF THE HIGHWAY. MAYBE IT WAS THE CRUISE CONTROL CAUSING THE ENGINE TO SURGE. NOPE, IT CONTINUED TO HAPPEN AFTER TURNING IT OFF. THE CAR BEGAN SLOWING ON A LONG UPHILL GRADE EVEN THOUGH THE ENGINE WAS STILL RUNNING. AN ERROR MESSAGE STATING "A PROBLEM HAS BEEN DETECTED WITH THE TRANSMISSION CONTROL UNIT" WAS DISPLAYED. I PULLED INTO THE EMERGENCY LANE AND DISCOVERED THAT THE TRANSMISSION WOULD NO LONGER ENGAGE INTO ANY GEAR - REVERSE, DRIVE, OR MANUAL SHIFT MODE GEARS 1, 2, 3, AND 4 - NOTHING. I TURNED THE CAR OFF AND RESTARTED IT. SAME RESULTS. AFTER 30 MINUTES OF DOING THIS, THE TRANSMISSION ENGAGED INTO AN UNDER-POWERED GEAR AND I WAS ABLE TO SLOWLY DRIVE IN THE EMERGENCY LANE A MILE TO THE NEXT EXIT. IT HAD A LIGHTED INTERSECTION AT THE END OF IT AND I HAD TO COME TO A STOP. WHEN IT TURNED GREEN, THE TRANSMISSION FAILED TO ENGAGE AGAIN. I ENDED UP BLOCKING THE RAMP AS I SAT THERE FOR AN HOUR TRYING TO GET THE CAR MOBILE AGAIN. I WAS AFRAID THAT I WAS GOING TO GET REAR-ENDED. EVENTUALLY IT RE-ENGAGED AND I WAS ABLE TO DRIVE THE CAR TO A SAFE PARKING AREA OUT OF TRAFFIC AND WAIT FOR A TOW TRUCK. KIA IS GOING TO REPLACE THE TRANSMISSION BUT I WILL NOT TRUST THE RELIABILITY OF IT ONCE I HAVE THE VEHICLE BACK. I'M VERY WORRIED THAT IT WILL HAPPEN AGAIN AND FEEL THAT THIS VEHICLE IS NOW VERY UNSAFE. WHAT WOULD HAPPEN IF IT FAILED AGAIN LATE AT NIGHT IN AN UNPOPULATED AREA WITH NO CELL SERVICE DURING A BLIZZARD AND MY WIFE WAS DRIVING? THIS IS CREATING A POTENTIALLY EXTREMELY DANGEROUS SITUATION AND A RECALL SHOULD BE MANDATED.
WHILE EXITING FREEWAY, TRANSMISSION FAILED TO SHIFT OUT OF 5TH GEAR (AUTOMATIC TRANSMISSION). AFTER STOPPING AT LIGHT, CAR FAILED TO SHIFT OUT OF 5TH GEAR. PULLED OFF ROAD STARTED AND STOPPED CAR (HOPING TO RESET TRANSMISSION) TRIED TO ENGAGE SPORT MODE TO MANUALLY SHIFT AND TRANSMISSION INDICATED 5TH GEAR AND WOULD NOT SHIFT. TURNED ENGINE OFF AND ON AGAIN, SHIFTED OUT OF SPORT MODE. TRANSMISSION SEEMED TO ENGAGE INTO LOWER GEAR, BUT SHIFTED BACK INTO 5TH GEAR WHILE CLIMBING HILL. TURNED ENGINE OFF AND ON AGAIN, PUSHED ACCELERATOR TO THE FLOOR, TRANSMISSION REVVED AND MANAGED TO MAKE IT TO THE TOP OF HILL. WENT THROUGH 2 STOP LIGHTS AND 1 STOP SIGN (WHILE WATCHING FOR CROSS TRAFFIC). THIS WAS AT 11:00PM WITH NO TRAFFIC PRESENT. PULLED CAR INTO CARPORT PARKING SPACE. AGAIN TURNED CAR OFF AND ON AND WAS ABLE TO PUT INTO REVERSE AND THEN DRIVE WITH TRANSMISSION ENGAGING CORRECTLY. VERY FRIGHTENING! ROUTE FROM FREEWAY TO HOME IS NOT A VERY SAFE AREA AT NIGHT TO JUST STOP AND WAIT FOR ASSISTANCE.
WHEN I WAS IN THE MIDDLE OF DRIVING ON A BACK ROAD IN DOSWELL, VA, AFTER MAKING A TURN, THE RPM METER SHOT UP TO 4,000 BUT I WAS ONLY GOING 15 MPH. AS I TRIED ACCELERATING THE RPM METER KEPT SHOOTING UP EVEN HIGHER THAN NECESSARY AND THE ENGINE WAS MAKING A VERY LOUD NOISE LIKE I WAS DRIVING 85 MPH. I HAD THE CAR TOWED AND TAKEN TO KIA WHERE THEY SAID THEY HAVE TO REPLACE THE ENTIRE TRANSMISSION. I BOUGHT THIS CAR TWO MONTHS AGO AND IT ONLY HAS 1,900 MILES. IT HAS BEEN IN THE SHOP FOR A WEEK NOW AND KIA HAS BEEN VERY UNHELPFUL IN THIS PROCESS AND HAVE BEEN VERY POOR WITH COMMUNICATION ABOUT MY VEHICLE. WHEN I CALLED THIS MORNING, THE TECHNICIAN SAID HE CURRENTLY HAS 20 MORE KIA SOULS IN THE SHOP THAT NEED NEW TRANSMISSIONS AND HE DOESN'T KNOW WHEN I'LL HAVE MY CAR BACK. I DON'T PLAN ON BUYING FROM KIA IN THE FUTURE.
TRAVELING ON INTERSTATE 75MPH, RPMS STARTED JUMPING UP & DOWN BY 500 AND A 10 MINUTES LATER THE VEHICLE SHIFTED DOWN TO SECOND GEAR. THIS THRUST US FORWARD DUE TO DRASTIC LOSS OF SPEED AND THE ENGINE SOUNDED LIKE IT WAS GOING TO BLOW SINCE THE TACHOMETER WAS RED-LINED AT MAX RPMS ON THE DIAL. I HAD TO IMMEDIATELY CUT OUT OF MY LANE TO AVOID BEING REAR-ENDED. THE VEHICLE WOULD NOT COME OUT OUT OF FIRST GEAR AFTER IT SHIFTED DOWN TO THAT. I HAD TO DRIVE TO THE NEXT EXIT AT 15 MPH AND WENT TO A GAS STATION. THERE I RESTARTED THE VEHICLE AND DROVE AROUND THE PARKING LOT AND IT WOULD NOT COME OUT OF FIRST GEAR. HAD TO HAVE THE VEHICLE TOWED TO KIA AND THEY CALLED THE NEXT DAY TO INDICATE IT NEEDED A NEW TRANSMISSION. THE VEHICLE HAD 4900 MILES ON IT AND I HAD BOUGHT IT BRAND NEW. IF THE ROADS WERE SLICK OR A VEHICLE WAS IMMEDIATELY BEHIND US OR WE WERE ATTEMPTING TO PASS ANOTHER VEHICLE, THIS COULD HAVE RESULTED IN SERIOUS INJURY OR DEATH DUE TO IT DROPPING GEAR AND CAUSING US TO RAPIDLY LOSE SPEED WHILE TRAVELING ON THE INTERSTATE.
WE DRIVE A 2020 KIA SOUL GT-LINE 2.0 WITH 2681 MILES AND BUILD DATE 06/19. I WAS TRAVELING AT 75MPH WHEN THE RPM'S STARTED SURGING ABOUT 300 BACK AND FORTH IN THE STANDARD AUTO MODE. IT WENT AWAY IN MANUAL SHIFT MODE. MY GAS MILEAGE WAS SHOWING 21MPG. I PROCEEDED FOR ABOUT 30 MORE MILES IN MANUAL (7TH) THEN THE RPM'S REDLINED. I WAS ABLE TO PULL OVER. I LET IT SIT 5 MINUTES AND MADE IT 2 MILES ON THE SHOULDER OF THE INTERSTATE TO THE NEXT EXIT AT ABOUT 30 TO 40MPH IN AUTO MODE. THAT IS ALL IT WOULD DO. IT WAS A SLIGHT CLIMB AFTER THE RAMP. THE SOUL STRUGGLED. I TRIED TO SHIFT INTO MANUAL AND IT SAYS IT IS IN 5TH, AND IT WILL NOT SHIFT. I FIGURED I WOULD ADD THIS WHILE CURRENTLY WAITING FOR THE TOW. THIS SOUL WAS NEVER DRIVEN HARD. IT WAS ABOUT 95% HIGHWAY MILES. THERE WERE NO SIGNS OF FAILURE BEFORE THIS. THIS HAPPENED QUICKLY.THE SOUL WAS TOWED TO THE NEAREST KIA DEALERSHIP, WHICH IS 3 HOURS FROM HOME, AND HAD TO RENT A CAR TO DRIVE HOME. THE OFFICIAL DIAGNOSIS IS TRANSMISSION FAILURE AND WE'RE WAITING FOR A REPLACEMENT, WHICH COULD TAKE 6-8 WEEKS.
TRAVELING ON GARDEN STATE PKWY ABOUT 70 MPH. COULD FEEL THE CAR "BUCKING". THEN THE ENGINE SUDDENLY RACED AND REVVED TO HIGHEST LEVEL.WAS ABLE TO PULL OFF THE ROAD AND TURNED ENGINE OFF. STARTED BUT WOULDN'T GO INTO GEAR. RESTARTED AND WAS ABLE TO DRIVE HOME. KIA HAD VEHICLE TOWED TO THE DEALER. HAVE BEEN TOLD FULL TRANSMISSION REPLACEMENT NECESSARY. *TR
TL* THE CONTACT OWNS A 2020 KIA SOUL. THE CONTACT STATED THAT AFTER STOPPING, THE VEHICLE SHIFTER WAS SWITCHED FROM REVERSE TO THE PARK POSITION. WHILE THE DRIVER WAS EXITING, THE VEHICLE ERRONEOUSLY DROVE FORWARD AND CRASHED INTO THE CARPORT POLL. DURING THE INCIDENT THE CONTACT WAS INJURED WHILE ATTEMPTING TO REENTER THE VEHICLE AND SUSTAINED BRUISING TO THE BODY AND A RIGHT ARM INJURY WHICH REQUIRED MEDICAL ATTENTION. A POLICE WAS REPORT WAS TAKEN AT THE SCENE. THE LOCAL DEALER KIA OF SANDUSKY LOCATION 7515 MILAN RD, SANDUSKY, OH 44870 WAS NOTIFIED OF THE INCIDENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000.
ON FEBRUARY 27TH 2020 I WAS HEADING TO GAINESVILLE FOR SURGERY. WOW I HAD THE CRUISE CONTROL ON THE RPM GAUGE STARTED FLIPPING. WHEN I TOOK IT OFF CRUISE CONTROL THE ENGINE GEAR DOWN AND I COULD NOT GET COMPRESSION. MY ROADSIDE SERVICE TOW THE VEHICLE TO LAKE CITY KIA WHERE IT IS SETTING RIGHT NOW AWAITING A TRANSMISSION REPLACEMENT. I HAVE TWO MORE TRIPS TO GAINESVILLE. I'M A VETERAN AND I'M SERVICE. OF THE GAINESVILLE VA HOSPITAL. I'M IN A RENTAL RIGHT NOW UNTIL THE CAR IS FIXED. MY VEHICLE ONLY HAD 18155 MI ON IT. WHAT CAN BE DONE?
RPMS KEPT INCREASING TO THE RED LINE FOR NO APPARENT REASON WHILE DRIVING ON THE HIGHWAY. THE VEHICLE WOULD JERK AND NOT HAVE ACCELERATION AT HIGHER SPEEDS, THE TRANSMISSION WOULD SLIP. THE TRANSMISSION WOULD NOT ALWAYS ENGAGE WHEN ACCELERATING FROM A STOPPED POSITION, OR WHEN IT DID IT WOULD FEEL LIKE THE VEHICLE WOULD DRAG AS IF SOMETHING VERY HEAVY WAS TETHERED TO IT. AT THE SAME TIME THE RPMS WOULD INCREASE AND DECREASE WILDLY WITHOUT TOUCHING THE ACCELERATOR. THE VEHICLE WAS RETURNED TO THE DEALER WHO DIAGNOSED "TRANSMISSION SLIPPING AT HIGHER RPMS. INTERNAL ISSUE IN THE TRANSMISSION. PER TECH CASE #...' WAS AUTHORIZED TO REPLACE THE TRANSMISSION ASSEMBLY"
OVER THE COURSE OF A WEEK, I NOTICED THE RPM FLUTTERING ON MY DASHBOARD. AT FIRST I THOUGHT NOTHING OF THIS BECAUSE IT DID NOT OCCUR ALL OF THE TIME. HOWEVER, IT BECAME INCREASINGLY MORE PERSISTENT. SO I MADE AN APPOINTMENT WITH THE DEALERSHIP TO SEE WHAT THE ISSUE WAS, AND I DID NOT THINK THAT IT WAS GOING TO BE A DETRIMENTAL ISSUE. I WAS ON MY WAY TO AN APPOINTMENT AN HOUR AWAY FROM WHERE I LIVE, AND I WAS ON THE HIGHWAY GOING 65 MPH. ALL OF A SUDDEN, THE VEHICLE WOULD NOT ALLOW ME TO ACCELERATE ANY LONGER. IN FACT, THE MPH DECREASED SIGNIFICANTLY UNTIL I WAS GOING 45 MPH ON THE HIGHWAY, WHICH IS A HAZARD IN ITSELF. FORTUNATELY, THERE WAS A WIDE SHOULDER TO MY RIGHT, WHERE I PULLED OFF OF THE HIGHWAY FOR SAFETY. I TRIED TO ACCELERATE A LITTLE BIT ON THE SHOULDER, BUT IT CONTINUED TO DECLINE UNTIL IT WOULD NOT MOVE AT ALL. THIS WAS AN EXTREMELY STRESSFUL SITUATION DUE TO BEING ON THE SIDE OF A BUSY HIGHWAY WHERE I COULD HAVE EASILY BEEN HIT BY A DISTRACTED DRIVER AND BEEN KILLED. I CALLED AAA, AND WAITED ON THE SIDE OF THE ROAD FOR 30 MINUTES TO BE PICKED UP SO I COULD HAVE MY CARE TOWED TO THE DEALERSHIP.
CAR IS ON SECOND COMPLETE TRANSMISSION FAILURE AT 10,500 MILES. 1ST FAILURE AT 10,000 MILES. TRANSMISSION LOCKED UP IN BUSY INTERSECTION COMING OFF MAJOR INTERSTATE. KIA DEALER INFORMED ME IT NEEDED COMPLETE NEW TRANSMISSION. DEALER HAD UNIT FOR OVER 2 MONTHS. I HAD IT BACK 5 DAYS FROM DEALER REPAIR AND TRANSMISSION LOCKED UP ON MY AGAIN IN MIDDLE OF ROAD PULLING OUT FROM STOP SIGN WITH ONCOMING TRAFFIC COMING TOWARDS ME. IT SEEMS TO HAPPEN AFTER 45 MIN TO HR OF DRIVING WHEN TRANSMISSION GETS HOT. TODAY I AM MEETING WITH DEALER TO BUY UNIT BACK. I FEEL THIS CAR IS DANGEROUS AND THESE TRANSMISSION FAILURES ARE A HUGE SAFETY CONCEN THAT NEEDS TO BE LOOKED INTO AND CARS NEED TO BE RECALLED BEFORE THERE IS SERIOUS INJURY OR LOSS OF LIFE.
ON DECEMBER 30 MY KIA SOUL BEGAN ACTING AS IT WAS CUTTING OUT AND IT WAS USING A LOT OF FUEL THE RPM WOULD SHOOT UP A TAD BIT FINALLY THE RPM RED LINED AND THE CAR STOPPED MOVING ON THE FREEWAY GOING 70 MPH. WE SAFELY EXITED AND MADE IT TO THE NEAREST DEALERSHIP WHICH LUCKILY WAS ONLY ABOUT 3 MILES AWAY. HAD 17607 MILES ON THE CAR THEY KEPT MY CAR FROM 12/30/2019 TO 1/31/2020 WHILE REPLACING THE TRANSMISSION. I HAD MY CAR BACK FOR 2 WEEKS AND TODAY 2/15/2020 THE CAR BEGAN LOSING POWER AND HAD DIFFICULTY MAINTAINING SPEED I STOPPED AT A TRAFFIC LIGHT AND WHEN I WENT TO PULL AWAY THE CAR DID NOT DRIVE ANYMORE. I SHIFTED INTO PARK WHEN IT MADE A LOUD BANG AS YOU WOULD HERE IF YOU PARKED ON A INCLINE AND PUT A CAR INTO GEAR ONLY 3 TIMES AS LOUD. I WAS ABLE TO GET TO A PARKING LOT AND CALL FOR A TOW AT 5.45 AM ROADSIDE ASSISTANCE SENT A TOW COMPANY 2 HOURS AWAY FROM ME AND ITS NOW 3:18 PM AND MY CAR HAS YET TO BE TOWED TO MY LOCAL KIA DEALER . CAR NOW HAS 17801 MILES ON IT. WOUNDER HOW LONG THEY WILL HAVE IT THIS TIME. WOULD REALLY LIKE TO SEE ABOUT LEMON LAW. THE CAR AT THIS POINT HAS PROVED IT IS UNRELIABLE VERY DISAPPOINTING AS I REALLY LOVE THIS CAR BUT NEED DEPENDABILITY.. MANUFACTURER DATE WAS 3/19
I BOUGHT A 2020 KIA SOUL S AUG 30 2020 DECEMBER 23, 2020 I FOUND OUT MY TRANSMISSION NEEDED REPLACING 5600 MILES ON CAR. DEALER SAID IT WOULD BE 2 TO 3 MONTHS AS THEY ARE ON BACK ORDER. THEY GAVE ME A LOANER, CHECKED INTO LEMON LAWS, CALLED KIA OF AMERICA A WEEK LATER COMPLAINING ABOUT THE AMOUNT OF TIME IT WAS GOING TO TAKE TO GET FIXED, THE NEXT WEEK I GOT A CALL FROM KIA OF AMERICA SAYING MY CAR WOULD BE DONE THE NEXT DAY AS IT WAS. THE ODD THING IS KIA OF A OFFERED ME A GOODWILL OFFER FOR MY INCONVENIENCE. I AM DEBATING WHETHER TO ACCEPT IT OR NOT AS THERE ARE LEGAL PAPERS ATTACHED TO IT. I AM JUST HOPING THE NEW TRANSMISSION HOLDS UP WITH NO OTHER ISSUES. OTHERWISE I REALLY LIKE THE CAR.
ON DECEMBER 23RD THE CAR WAS BEING DRIVEN ON THE HIGHWAY AT 70MPH WHEN IT DROPPED TO 1ST GEAR AND RPM'S INCREASED DRAMATICALLY. WE WERE ABLE TO GET OFF THE OFF RAMP TO A PARKING LOT BUT THE CAR NEVER CAME OUT OF 1ST GEAR. WE TRIED TO USE THE MANUAL OPTION BUT THERE WAS NO DIFFERENCE. WE LET THE CAR SIT AND TRIED AGAIN AND IT SEEMED TO BE BETTER BUT AFTER APPROXIMATELY 4 MILES OF DRIVING IT DROPPED INTO FIRST GEAR AGAIN AND NEVER CAME BACK OUT. WE CALLED ROADSIDE ASSISTANCE AND HAD THE CAR TOWED TO A NEARBY KIA DEALER. THE CAR HAS BEEN AT THE DEALER FOR 35DAYS BECAUSE THE TRANSMISSION WAS ON BACKORDER AND THE DEALER HAS ONLY 1 CERTIFIED MECHANIC THAT CAN WORK ON THE 2020 SOUL. WE LEASED THIS CAR IN OCTOBER AND IT HAS LESS THAN 2000 MILES ON IT AND WE HAVE HAD A RENTAL FOR OVER A MONTH. WE ARE CONCERNED THAT THEY DON'T REALLY KNOW WHAT THE PROBLEM IS AND THEY ARE PUTTING IN THE SAME TRANSMISSION THAT COULD HAVE THE SAME ISSUE AGAIN DOWN THE ROAD. THIS IS A HUGE SAFETY ISSUE AND CONCERN FOR US.
2020 SOUL EX WITH ABOUT 8100 MILES. DRIVING ON INTERSTATE AND SUDDENLY TACH REDLINED AND LOST ACCELERATION/POWER. LIMPED CAR INTO DEALER A COUPLE MILES AWAY, WHERE CHECK ENGINE LIGHT CAME ON AND DIAGNOSTIC WARNING APPEARED ON DISPLAY. DEALER CONFIRMED LATER THAT DAY THAT TRANSMISSION HAD FAILED AND NEEDED TO BE REPLACED. PART IS NOT AVAILABLE AND NO ETA ON REPLACEMENT.
COMPLETE TRANSMISSION FAILURE AT 9,200 MILES. CAR LOCKED UP COMING OFF INTERSTATE EXIT RAMP AND WOULD NOT TAKE GEAR AT ALL. VERY STRONG SMELL OF BURNING TRANSMISSION. UNIT NEEDED COMPLETE TRANSMISSION. HAS BEEN AT DEALER FOR OVER 6 WEEKS.
CAR HAD ISSUES ACCELERATING AFTER STOPPING AND TURNING ON THE AUTO ENGINE SHUTOFF . 24 NO LIGHTS CAME ON. 12 HOURS LATER DRIVING ON INTERSTATE RPMS REDLINED WHILE GOING ABOUT 60-65 . I WAS ABLE TO PULL OFF THE INTERSTATE . AT THE STOP LIGHT DIRECTLY OFF THE INTERSTATE CAR WOULD NOT ACCELERATE, SMELT HEAVILY OF TRANSMISSION FLUID. ROADSIDE PICKED ME UP. DEALERSHIP SET ME UP IN A RENTAL AND TOLD ME SEVERAL HAD THIS ISSUE AND A MISSIONS ARE ON BACK ORDER.
I PURCHASED THIS CAR NEW WITH APPROXIMATELY 50 MILES ON IT. ON DAY 34, WHILE DRIVING ON A TWO LANE RURAL ROAD THE RPMS BEGAN GOING UP AND DOWN WILDLY, A STRONG SMELL (WHICH I NOW KNOW IS TRANSMISSION) AND THE CAR WOULD NOT MOVE FORWARD OR BACKWARD. BEING IN AN S CURVE WITH FLASHERS ON, I WAS ALMOST HIT BY A CAR COMING AROUND THE CURVE. TWO MORE VEHICLES WERE BEHIND THE FIRST ONE AND STOPPED, HELPING ME PUSH THE CAR OFF THE ROAD. AS THE NIGHT THIS OCCURRED WAS CHRISTMAS EVE, IT TOOK 3 HOURS TO GET THE CAR TOWED TO THE DEALER IT WAS PURCHASED FROM. I AM TOLD THE TRANSMISSION WILL HAVE TO BE REPLACED. THE DEALER STATES KIA CORPORATE WILL SEND A NEW TRANSMISSION AND HAVING THAT PERFORMED IS MY ONLY OPTION.
WHILE DRIVING MY 2020 KIA SOUL GT, THERE WAS A LOUD BANG AND THE CAR LOST ALL POWER. FORTUNATELY, I WAS ABLE TO GET IT PULLED TO THE SIDE OF THE ROAD. I WAS ON A COUNTRY ROAD AND NOT ON A MAJOR HIGHWAY WHERE IT WOULD HAVE CAUSED AN ACCIDENT. THE VEHICLE HAD TO BE TOWED TO THE DEALER.
AT 11,200 MILES THE TRANSMISSION ABRUPTLY MALFUNCTIONED IN HEAVY HIGHWAY TRAFFIC. RPM WOULD SHIFT WILDLY FROM IDLE TO REDLINE, AND THE TRANSMISSION SHUDDERED HARD AND LOST ALL POWER. I HAD TO MERGE FROM THE INSIDE LANE OF A 65MPH HIGHWAY TO THE OUTSIDE, NEARLY GETTING INTO A COLLISION IN THE PROCESS. THE VEHICLE WAS RENDERED IMMOBILE AND NEEDED TO BE TOWED. IT IS NOW AT THE DEALERSHIP WAITING ON A NEW TRANSMISSION TO BE INSTALLED. FROM WHAT I CAN TELL, THIS VEHICLE SHARES A POWER TRAIN WITH THE 2019 KIA FORTE. THAT MODEL HAS NUMEROUS COMPLAINTS ABOUT FAILED TRANSMISSIONS, AND I SUSPECT MY MODEL WILL AS WELL.
WITH JUST UNDER 1800 MILES ON THE VEHICLE, WHILE TRAVELING ON THE HIGHWAY AT 75 MPH, THE TRANSMISSION ABRUPTLY SHIFTED INTO 5TH GEAR AND THE RPMS JUMPED UP. AS WE SLOWED AND PULLED OVER THE TRANSMISSION DID NOT DOWN SHIFT AND REMAINED IN 5TH GEAR AS WE CAME TO A STOP. PUT IT INTO PARK AND TURNED THE CAR OFF. THEN STARTED THE CAR, PUT IT INTO DRIVE AND IT WAS STILL IN 5TH GEAR. TURNED IT OFF AND WAITED 5 MINUTES, WHEN WE TURNED IT BACK ON AGAIN A CHECK ENGINE LIGHT WAS ON, THE CODE DESCRIPTION WAS "SPEED INPUT SENSOR DOES NOT MATCH THE SPEED OUTPUT SENSOR". TOOK IT TO A KIA DEALERSHIP, AND THEY HAVE HAD IT EVER SINCE. THEY ARE AWAITING AN ARRIVAL OF A TRANSMISSION TO REPLACE IT.
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Quick Summary
The 2020 Kia Soul has 48 Power Train complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.